I’ve had Diego out to my home twice in the past two years- first to build/install my Inspire FT2, and second to rebuild the unit from storage after a remodel. He is one of the most professional, punctual, hard working, diligent professionals in this business. He goes over and beyond in his work, including meticulously cleaning each part before assembly and even cleaning my gym floors around the unit. Better than new! Diego- what an asset to the company!!!

Incredible service by Diego. He came to install FT2 a few years ago and now came back to add more weight stacks. No only he added the stack but look at the entire machine looking for any issues. Excellent service. Thank you Diego for your professionalism!!

I had a problem with my octane C47i. Diego was the technician who arrived. He was professional, courteous and finished the job in no time. Now my elliptical is running like new again. Definitely recommend.

Have a great experience with Diego! Very professional 💪🏻

Diego is always super professional and very detail oriented. You never have to repeat anything, you say it once and it is completed. I highly appreciate him and the work he does for our organization.I

Diego was very professional. He was very knowledgeable And he set up my elliptical in a short time. He explained to me how to sign up my product for the warrant. I love my elliptical but the only thing I would advise is to use it for about 20 minutes or so in front of the person that sets up your equipment. My machine was not making any noise when we tested it but now there is a squeaky sound coming from it. Now I have to call for a technician to come out and check it out.Thanks again!

My service tech Diego was very professional, respectful, and courteous. He was able to complete the required service needed so I can now enjoy my new equipment.

The equipment is in very good conditions and it has what we need to have a great workout, I wish I could go more often but my job requires a lot of my time, but when I have the chance to go, I know that it will be a great workout in a safe, friendly, and clean environment! I would recommend this gym to anyone.

We had an unfortunate situation with our water heater and needed to move our home gym quickly. Diego showed up to do the move. Because I was in a hurry they had to squeeze me into the already booked schedule. It was late in the day when Diego came and I’m sure he had already had a very long day. However, he really took his time to do the job right, moving the complicated equipment. He made sure all the parts were cleaned and working properly. He did a great job. Thank you Diego!

Diego turned up ON TIME and installed our new fitness machine. Not only did he install it quickly and demonstrated how it functioned but was polite and very helpful and removed all the packaging and left out place clean. Very professional. I would highly recommend him and First Place Fitness

Diego was professional and detail-oriented. After he put together our M3, he showed us a little about how to use the equipment. The machine is fabulous! I’m only giving four stars because we ordered the equipment in July and received it in February.

After a very extensive research of all the equipment on the market, I found First Place Fitness patient, informative and always professional. At the time of delivery and installation, Diego was an outstanding representative of the company . . . following up a week later to check on the equipment and my satisfaction.

Highly recommend for buying home gym equipment. Robert provided great information on our options before purchase. And Santiago and Freddy did a great job setting up our new precor elliptical, provided an overview of the features, and tips on keeping it in top shape. Was a great experience all around

Ordered an FT2 back in June 2020, but due to COVID, there were material shortages causing a delayed delivery until Feb 2021. Diego and Antonio delivered an installed my FT2 in less than 4 hours, they were extremely courteous and polite, also provided a brief overview prior to leaving. Although I am extremely excited, I have yet to register and test the beautiful machine. I will reach out to my sales rep later this week.

A+++ experience from the time we walked in the showroom until we completed the sale and received the delivery. Setup at my home was perfect. We couldnt be happier. Thanks again

My husband and I purchased a Precor EFX 245 elliptical for health reason because we could no longer could go to PT or the gym. I want to thank First Place Fitness for all their help, honesty and professional way they made us feel with our purchase. We are seniors and were worried about making this large purchase and felt vulnerable making a purchase on line and by phone. We were afraid with the virus to go out to the store to try this ellipitcal so we had to put out trust in First Place Fitness.Thank You First Place Fitness, it was delivered earlier than expected, and we are so pleased with the product and use it almost everyday. Who knew that the lock down at home would go on for months so we feel blessed that we made our purchase even though we could not go to the store to try it.I highly recommend First Place Fitness! THANK YOU! THANK YOU!

Diego did a great job on his service.Very nice person.Thank you

Diego was very professional and skillful at gym equipment repair and maintenance.

I purchased a home gym from First Place Fitness and somehow a box was missing. I contacted the store and they were very quick to replace the missing parts. I received excellent customer service and was very happy with my purchase. I would recommend purchasing equipment from them.

Diego did a great job performing our installation. Fast, efficient and very professional.

Mr.DIEGO, was the gentleman who delivered my M3 equipment,also installed in a very professional and friendly manner.Congratulations for a job well done.

Really very happy with the treadmill I purchased and everyone at first place fitness. Everyone was professional, helpful and accommodating. Diego and Justin delivered and installed my treadmill, couldn’t have been nicer guys. Would definitely buy from here again

The experience we had was a 5 star experience. Very knowledgeable staff that was extremely helpful in finding us the right equipment. They are not there to sell you stuff you do not need. I would highly recommend if you are looking for quality gym equipment. They even let you try all of the equipment for as long as you want so you can make the right decision. They told us we could come in everyday for a week to make sure we are making the right decision. Thank you!

Diego just delivered and put together our. inspire. elliptical. What a fabulous machine. We really love it. Diego was professional, knowledgeable and so helpful. And cleaned up too, He is definitely an asset to your staff, Bravo. to Diego.

Professional experience from purchase to delivery and set up. Robert answered all of our questions at the store and properly set the expectations on timing. Diego and Santiago did our delivery and set up. They were professional and knowledgeable. 5 star experience all around. We are very excited to try out our new fitness equipment and appreciate the level of service provided.

I am an 81 y.o. whose kids bought me a Spirit XBR55 recumbent bike for Christmas. It arrived this morning and Diego the technician, did an exceptional job unpacking and assembling it. He took all Covid precautions and clearly showed me how to operate it. Diego, thanks for the professionalism.

Than you Diego and Shaq for setting up our gym equipment...Very professionally done and we love our new spirit 285 threadmill...

Bought an M3 Inspire on 1 August 2020. It’s November 23rd and still no delivery. Robert refuses to communicate any update on delivery. We paid in full snd they are claiming a 50% restocking fee if we cancel the order even though we have not received the order nor has the machine been received at the store. It’s a nightmare. Now I am thinking of legal action. This company needs to be exposed for their shady business practices.

Great place for fitness equipment and very friendly helpful staff. Justin was great to work with and helped me figure out the best piece of equipment for my space and needs. Never tried to sell me more than I needed. Service was fast and Diego the installer was very friendly and professional. My entire experience was 5 star. I highly recommend them.

Knowledgeable, great brands. Erme was great to work with on sale. Diego and Shaq were terrific on inside delivery and install/setup. Safety precautions observed, efficient, thorough and fast setup. Very pleased with First Place Fitness and their staff! Made life without the gym livable. Thank you.

Diego and Michael came in to take a look at a new smith machine that was not working properly and right away they noticed that it was previously installed incorrectly. They foxed it within 20 minutes and ordered a new part that was damages due to Previous i correct installation. They were very helpful and very easy to work with! Thank you!!! .

We bought a very expensive equipment back on June and to this date there’s no response to our many attempts to contact them. Beware, this place might be a scam. Don’t buy here, go somewhere else!!

**UPDATE**1/5/2021: As of date no communication from the store. We called 2 weeks back and they still do not have any answer as to when the equipment will be delivered. They got to use our full amount that we paid 6 months back interest free. Covid cannot be the reason anymore for 6 month delay.9/9/2020: We are very unhappy with our purchase. We went to the store in June 2020 and looked at the machines there. Robert was helpful and gave all the info. We went back on 6/28/2020 and bought the M1 Inspire and paid full price plus delivery (which is expensive). Robert said due to covid the shipments have been delayed and it will take 3-4 weeks. Which we were fine with. We just got a CC receipt that day and we were told a sales order will be emailed to us. We waited for a whole week to get an email and then called the store. Thats when they sent an email with the sales order.After a month we called again to ask about the order and they did not have any definite answer. We called again after couple of weeks and got the same answer. No one had courtesy to call us and let us know whats going on. Till date 9/9/2020 we havent received our order or a call to let us know whats going on. Trust us, we understand the covid situation...but its been more than 2 months. And no communication from the store at all unless we call. In our last call my husband asked about cancelling the order and they said they will take 50% restocking fee. I dont understand, how is that applicable for a product that has not even been delivered to the store? What restocking?We would have been better off buying it from somewhere else online. At least there they had shipping guarantee. The reason we chose this store is because its local and closer to our place. Would have made the purchase easier BUT instead it has given us stress and a good amount of our money is stuck.

The people at First Place Fitness are great! I had a small problem with something I purchased there. I took it back and the way they handled could not have been better.

Great service, awesome products!Diego did a great job! Fast, Friendly, and Efficient . Very happy with the machine!

Their selection is excellent. The staff is knowledgeable, friendly & patient. Their installer was prompt, friendly, & did a super job!

The store I went to in Altamonte Springs was incredible! Extremely nice and helpful employees!! They were so willing to answer any questions I had and I would highly recommend this store for anyone looking for equipment to buy. You won’t be disappointed!!

Robert is very knowledgeable and the pricing is extremely fair, especially in this time of fitness equipment shortage during Covid.

Love this place...Highly recommend...Garrett jones was professional and polite...Diego Benitez who was the installer was courteous And pleasant.

Their website indicates they do repairs of exercise equipment but I was told that since I didnt buy my treadmill from them, they wont see me until next year which is effectively saying they are not interested in providing this service to a non captive customer base. Pretty bad policy if you ask me - wouldnt I be a potential customer for new equipment if my machine cant be repaired?

Ok. Pricey. Plus $200 for delivery and setup.

Great customer service. They have lots of equipment and have great deals going on.

Fantastic customer service. Honesty and knowledge are a great combination.

Good selection, okay prices, helpful sales staff

We use FP at many of our communities for PM, repairs and replacements. They are price right, professional and knowledgeable. Taylor Bruetzmann has been my go to person and the customer service with Taylor is too notch! Very responsive always.