I was given a detailed report and the cost of what needed to be done to my vehicle. I returned 3 days later to get to service work. I had a 10:00 appointment. I called 4 and a half hours later and was informed my service advisor had gone home sick.(I assume if I hadnt called, I wouldnt have known). I arrived to pick up my vehicle and the price was almost $200.00 more than I thought. (Service advisor that went home sick never told me the price). I had to negotiate the price. Folks,you get one chance to make a first impression... and you blew it...Ill find someone else to do my service work.

Amazing service, honest and truly cares about customer and treats you like family. Trust completely that what I am told is exactly what my vehicle needs, no more no less. Thank you Angie and Armondo for excellent service every time

On my way to test drive a vehicle I had a blowout. The salesman that I used Dr Phil came and changed my tire and followed me to the dealership. While I was there I was treated courteously and kindly. You cant go wrong with these guys.

This was the Most Awesome sauce Service That I was apart of in buying a car . The salesman Gil Simien made it simple and easy. The staff spoke to Me, I wasn’t a ghost . In other words: It was an Amazing experience … Thank Y’all at Mike Smith Nissan!

Tailor was very knowledgeable. The original Car Fox.The Max got the tires done and oil changed at a reasonable price. I should have bought the Max SR here too. Mechanic did extra like wiping inside rims, too. I LOVE TEXAS!!

Evelyn Brown is the best Sales Woman hands down!! She was so helpful we will definitely be back next time we purchase another vehicle!!

My advisor was very polite and took her time and went over everything that I asked her about

I had an AWESOME experience at Mike Smith Nissan! Evelyn Brown was my “sales representative ” she really cares about her customers & it shows DEEPLY! She is sincere and so helpful!! This is difficult to find when looking for a car! Mike smith worked with me and gave me a really great deal! I definitely recommend this dealership!!

Made an 12:00pm appointment for oil change and tire rotation. It’s a bad joke. The appointment is for a service worker to check you in and then “there is at least a two hour wait”. WHAAAT?Never had this issue with my Toyota, Jeep, Honda, etc. Can’t understand it.I checked in at 11:40 and am still waiting! Not acceptable! Won’t be back.It is now 1:30 and my car has not moved from where I parked it at 11:40.My car was finally completed and I left at 2:15.As I waited I did question the appointment issue. It was explained to me that I could have just arrived at any time and waited for service. So don’t make an appointment that cannot/will not be honored.Matt, we spoke. Your explanation was considerate but not helpful. The squeaky wheel gets the grease. Maybe you and the service manager are not making your concerns heard enough times to get results.

It took longer than expected but the waiting area was nice and comfortable.

This dealership installed different OEM tires on my 2019 370z Nismo that were 2.5x higher in treadwear rating and a 45k mile mileage rating. Not only were these tires superior in performance they were also 2/3 the price.My installation took approximately 90min that included a multipoint inspection too.I really like this dealership.If anyone is looking to purchase a vehicle from Mike Smith Nissan, please see sales rep Evelyn Brown as she’s more than just a sales rep.

Quick and full repair. Good communication. Also gave me a coupon unexpectedly because my repairs were a small fortune. Thankful! Would use again. My car looked brand new after being repaired here.

I love that I was able to get in for an oil change the same day. I was in and out within two hours. I have been buying cars from Mike Smith a long time and will continue because of the customer service.

Hello my name is Mrs.Brown and my husband name is Mr. Brown, we really appreciate the help that Mike Smith gave us. Mr.Albert was very nice and friendly and very Curtis and patient. We will appreciate him and his coworker the young lady. Thank yall and God bless yall.

The easiest, friendliest service ever buying a new car.They got me in what I wanted in no time at all.If youre looking to buy then I would 100% recommend Mike Smith Nissan!Thank you all for the Brand New Car!

I took my truck for service on 9/21 was advised that it would be 4 or more days before it could be diagnosed. I asked if I could just bring it in on the day that someone was available to look at it and was told no it would be a liability issue. I have a gold plan through nissan that provides a rental car but could not get one until it was diagnosed. On Thursday 9/23 after several calls to dealership being put on hold and hung up on I finally was able to speak to the service manager that advised me of found issues and that she would have me a rental the next morning. That was a whole new ball game. Finally that afternoon I was able to pick up rental. On Saturday I was called by rental company to inform me that I had to bring the rental back and exchange it for a Nissan per Nissan. I did so and called on Monday to check on progress again and ask about issues not addressed. Again on Thursday I called and was told it was ready pending warranty paper work. I again asked about a particular issue and volunteered to come drive the technician to duplicate issue. Issue was duplicated and addressed. I dealt with 2 advisors and the service manager during this process which was very frustrating. I called at 4pm on 9/30 to find out about picking my truck up and was told advisor would call me as soon as paperwork was completed. I did not receive a call but a text at 530 pm to pick it up which didnt give me ample time to do so. Mike Smith also has a large sign that states free car wash with service and I know it was raining when I picked it up but it could have been done while waiting on paper work the day before. I am very disappointed with the lack of good customer service at this dealership.

Excellent place for service. Even washed and vacuumed my car.

The experience was quick and the service advisor was very nice

Dr. Phil was our sales representative. He is very professional, knowledgeable, friendly, and has an amazing smile! The showroom was very clean. They are very attentive to their customers. We went to Mike Smith looking for a car that fit my budget. We did shop around the golden triangle, but ended back at Mike Smith. Other places had limited stock, and were outrageous on their prices! I am very please with the service, and highly recommend going to Mike Smith Nissan, and talking to Dr. Phil for your next vehicle purchase.

The master tech, Brittany, was amazing. Helped me reset my tire sensors😁 fast and for free

Big Al was great to work with. Easiest and least stressful auto purchase ever.

Had the oil changed and tires rotated on my Frontier, my appointment was for 1:00 pm and was in and out in about an hour. Fast, friendly service. Well done 👍

I received a coupon from Nissan in West Chicago, Il.for oil (synthetic) & filter (OEM) change plus tire rotation for the price of $34.99. This price is great for the parts and labor, but the oil use was regular not synthetic.

They did a good job changing my oil an letting me no about my break line that needed to be fixed.

Short Version: On the day I went in for an oil change, I was required to wear a mask and the staff were not masked. I talked to the manager after HE requested to speak to me about the bad review. I think masks work and I wear them all the time. I love them. The manager said he is not sure masks work and made no promise to require staff to wear masks in the future. Do what you want with this information. Note the photo I took of their website. Love and respect for all the doctors, nurses, and other essential workers out there. Thank you for your hard work and sacrifices.Edit: The reason for this complaint below is for the combination of the following reasons:1. The dealership insisted that the customers wear masks. All of the customers I saw were wearing masks but I only saw three employees wearing masks. These three employees were walking around the dealership and not with customers. The five staff I saw with customers were all not wearing masks.2. There is a mask mandate issued by the governor that requires them to wear masks.3. (disclaimer: I did not see if the person who drove my car for service wore a mask or not) In my view, car service places are different from other business because they directly handle and in some cases have prolonged access to personal objects such as car interiors, car keys, knobs, handles etc.. Therefore, the risk of transmission in greater than other types of contact in places like a supermarket.(Original review) After insisting that I wear a mask, which I’m happy to do, I was disappointed to see that most of the employees were not wearing masks. This was my go to place for repairs but I will not be back. In my opinion, their disregard for their customer’s health is terrible. I regret coming. I take care of my elderly mother and I have to be careful about her health.After bringing up the lack of masks to the staff, they offered to sanitize my car and put on masks but the pandemic has been going on for a long time so this should have already been protocol.Update: I had a contentious phone call with the manager. I will try to outline the main details of the conversation as to allow people to make their own decision. As best as I could understand from the conversation, the manager believes that masks may or may not work. He said there was a lot of misinformation about masks and their effectiveness. I brought up that I thought it was hypocritical for the dealership to require customers to wear masks but not to wear masks themselves. He said the staff were not wearing masks because they were eating and they are not required to wear masks while eating. This is true. They were eating.However, I told the manager, that when I walked in 30 minutes before to check in, the staff were not eating and still not wearing masks. There were three staff and one mechanic behind the desks chatting with no masks and not maintaining 6 feet distance. There was also a mechanic in the waiting area talking to the customer. They were roughly 5 feet apart. The customer was wearing a mask and the mechanic was not. In contrast, he was leaning towards her and talking in a loud voice. I tried to explain this to the manager but I am unclear as to whether or not he understood what I was trying to say.There was more to my conversation with the manager but it was mostly the same type of thing. At one point I told him that I had been happy with the dealership and customer service in the past and for some reason he said something that I had said was slanderous. I asked him for clarification but I didnt follow his train of thought. I think he did not like a comment I made on the BBB website perhaps. Though because he made the comment about slander after I said I was happy with his dealership in the past I am not sure as to what he was referring.I decided to end our 16 minute conversation because I felt that it had become a waste of my time and I did not feel that either of us would change our minds. I said please wear masks because they save lives and then I told him I would not be back.

Got me a great deal on a brand new car and the interior is exactly what I wanted! Salesman was amazing and helped me learn about my first time buy. Thank you G-Day!!!

Good service and I was kept up-to-date on the status of my vehicles maintenance.

It was great! They washed my car without me having to ask and the driver was very nice and kept consistent communication when picking me up after service was cmpleted.

Sandra was very helpful. Wishing I could have scheduled an appt to check my sun roof. But I guess we were pressed for time.

The service department is top of the line regarding pricing and availability all the females are on property efficiency no running around lost too customer service give them a raise same on automotive go out there way straight and honest.

When I picked my car up after factory recall service, it seemed fine. Approaching the freeway, malfunction lights came on. I drove back and they reset it. Why am I sitting at Nissan on this Saturday morning with the same malfunction again!!

Had a great salesman. I was looking at a truck from another dealership out of state. I was really looking forward to getting it so I called about it and was told it was sold. My salesman kept an eye out for my vehicle I was requesting. After a week of no luck he seen that very same vehicle I along with 3 other people were told it was sold. So after long days and all was said and done with the perseverance of the salesman Jeffery manuel at this dealership he followed through. He got the vehicle safe and sound and all the paperwork and everything needed was easy and so easy and simple.He made the process so easy and memorable. He is new in this business but you would never know this if you asked him. Great guy and looking forward to hearing many more reviews like this and so much more. Hope they surpass this review cause so much potential and knowledge he has to be successful here at mike Smith Nissan. Hope everyone there sees it but hes just getting started and hope for many more. Everyone there i dealt with was superb and so humble to talk to. Made everything so comfortable. I dealt with Jeffery through the process but there were others that were apart of it and know who they are and for that I thank them and along with Jeffery dealt g with me making and pushing through peoples lies and making my vehicle purchase possible.

Evelyn Brown was excellent in suggesting to me the vehicle she thought I would love by noticing my last Nissan. She was right, I absolutely love my new Nissan Kicks.

Kelsey at Mike Smith Nissan in Beaumont did an outstanding job when I contacted her about my windshield wiper motor not working after our recent freezing weather. She ordered the part and within days, called to advise me the part was in and they were ready to take care of it. My car was fixed in record time and washed when I picked it up. And the service was under warranty! The whole experience was so fast and easy. Working with Kelsey was great. I highly recommend the Mike Smith sales and service team in Beaumont.

Nissans service was great! They changed my oil and rotated my tires in no time. Everyone was nice and I had a nice and cool waiting area. Thanks to all at the service department.

Tailor provided excellent service and was very informative. Thanks again

Albert Hamilton and Travis Brown are the best work really well together. Tailor in the service department goes the extra mile to make sure her customers are satisfied. Will definitely buy here again as this was my second time buying a vehicle from Albert if you need a used vehicle or a new one Albert is your Man ask for him specifically.

The salesman was a great help! The staff was very polite. I would encourage anyone who consider purchasing a new vehicle to try Mike Smith Nissan. Customer care is great.🎉

This is posting under my childs account for some odd reason and I dont know how to change it. I am D. Jones.🙂I just wanted to say I been coming to Mike Smith Nissan for 4 years now, since I had my Altima car. Taylor is not who I started seeing first, but she is all I been seeing for the past 3/4 years. She is a peoples person and customer service is awesome. She makes me feel comfortable to talk with and is pleased to help on every way. Even my first encounter with the now manager has NEVER been as good of an experience as it has with Taylor. I have gotten all my minor to major work done here. They did a great job EVERY TIME. People are apprehensive of dealership and tried to persuade me into going elsewhere, but in my experience, they have been good to me. And I live by the saying, you get what you pay for.

They have been very professional with me so far. I prefer to take my car there instead of anywhere else.

Friendly staff, fast service and a good price. Left with confidence that my next vacation trip will be as uneventful as possible. Thanks to all of the staff.

Mike Smith Nissan 5 star. 2nd vehicle we bought. Great sales person Evelyn Brown and General Manager Matt could not have been better. 100% satisfied.

Had a great experience. Go see Albert for an honest straight talk deal.

Youll are great always on top of things Miss Taylor is great need more like her.

Tailor Fontenot is an excellent example of outstanding customer service. What a real pleasure it is to conduct business with her great 👍 attitude and knowledge. Tailor is what make Mike Smith Nissan a great place to do business.😎👌👍👏🏽

George Day was a great guy to work with! Got me what I could afford and a price I couldn’t complain about!

Dalona was so nice to work with on the purchase of our new Pathfinder. Very knowlegable and met all of our expecations.

They didn’t mind taking the time and explaining to you the different procedures that they would do to take care of my vehicle

Salesperson Evelyn Brown was very professional, courteous, and helpful.

Not that Happy with Mike Smith Nissan. They would not honor the contractual agreements that I had when I bought my Nissan Titan Truck!! Though they have some good people working there Mike Smith sould have taken the time to call the dealership where I bought my truck, World Car Nissan. I had an unlimited mileage warranty on the powertrain and transmission and free Sirius XM radio for life. I was one of the first 100 people to sign up with Sirius XM...and they gave the first 100 Free Sirius XM for life. However,....those welchers are trying to wiggle out of that agreement too...Go Figure!!!

Quick and efficient service. Work done only as I requested. Thank you.

If there is any place you should bring your vehicle, its here!! Everyone I encountered has been so kind and helpful. They had my car fixed in impeccable timing as well. You dont see customer service like this anymore. I will be going back for any maintenance needed.

Evelyn Brown is a true asset to your dealership. She goes above and beyond to make sure you are happy, satisfied and that you get what you want. I have bought from her before and will follow her wherever she goes. She treats you like family with true respect. There is not a number high enough to score the BEST sales person I have ever met.

The Salesman Albert Hamilton is the best!! He is helpful, friendly and honest! If you are ever in need of a vehicle GO SEE ALBERT!

So I went to purchase another car and everything started out good. It was raining so I didn’t do the full walk around of the car and that’s my fault. While waiting to finalize my sale, the salesperson brought a car fax report and stated the car had no reports of wreck. When the weather cleared up I did a walk around of the car and noticed a gap around the lights. I took the car back to the dealership and spoke to my salesperson and he told me to bring it back and they would take care of it. Also car came with 2 keys only 1 key works for the car. So I brought the car back and was told they wouldn’t have time to take care of it as the service department was booked and backed up. So I was asked to come back. I did and again same thing-service department is booked. So an appointment was made so I thought. I dropped the car off at 7 am and was told they would try to get to it around noon. I called my salesperson and explained that I work in healthcare and I have to have my car to complete my job requirements. The lady who took care of my service requested suggested that I speak to my sales person about a loaner car. That’s when I did I was told they don’t have loaner cars. The car should have been fixed before a customer make a purchase. I have never in my life had to deal with anything like this. I hate I bought a car from them but I have definitely learned my lesson. So if anyone tells you not to go to mike smith and purchase a car, PLEASE TAKE TGIER WORD FOR IT.

Awesome customer service love my mike Smith family…. If you need a great care with great service come here ❤️

I had a great car buying experience at Mike Smith Nissan. I bought a 2021 Nissan Sentra. Dr. Phil was great! Very professional and very knowable of the car I was buying. If you want a great deal go see Dr. Phil at Mike Smith Nissan in Beaumont.

Great experience. Angie has always treated us well and helped make our experience great. Got in and out in about an hour.

Ms.Evelyn was amazing and all my questions were answered. I didn’t feel pressured to make my purchase. I absolutely love my new vehicle!

Great experience. Laura was a big help at the service desk and let me know what my truck needed and gave the prices for each service.

I absolutely love the staff and their professional technicians in the work they do

Originally, I had issues with Mike Smith Nissan in regards to my transmission and the shipping price that I felt was a rip-off. However, at the end of the process, the managers and Joy clarified my concerns and made me feel like they truly listened to me. I would recommend Mike Smith.

Dr Phil was the best sales man I’ve ever had buying a car he helped get me exactly what I wanted

Loved my experience. Mr Albert is my newly adopted uncle

Got my oil changed with the 10$ special offer for 4th of July. Great service as always

Always very friendly staff and fast service.

My husband just took our Nissan Armada this morning to get a oil change and they did not do the oil change correctly! Luckily my husband realized before we left for Houston and took it back ! We should have been refunded for not getting it done right and for the inconvenience and hopefully nothing happens to our motor!! We brought it to Mike smith dealership so it could be done correctly! We wont do further business with them!

We just purchased our new 2020 Nissan Pathfinder and love it. Our sales man Hawk was fantastic and got us approved for our vehicle with a hassle free and painless process. Thank you all at Mike Smith Nissan.

I had a great experience. Every one was very nice and polite.

Poor communication, my truck was their for 5 weeks because the advisor refused to communicate with the adjuster and myself, fell to order all of the parts.

Feel like at home and staff very polite

Mr Al Hamilton is a great guy and an awesome salesman. I first contacted him for a 2009 silverado but it had a knock in the engine.. Al got me approved for a 2017 frontier with only 38k miles and i love the truck and so thankful that I was able to work with Mr Hamilton. I definitely recommend anyone looking for a vehicle to go by Mike Smith Nissan and ask for Al

I bought the vehicle from Mike Smith and I and have using Mike Smith for maintenance and oil change since. I have never changed oil and filter at a cost of $ 98 like the one today. The highest price for over 3 yrs was about $50

Service was fast, people friendly and professional.

Customer Service in the service department is non-existent. Prove me wrong!

My experience with the Mike Smith Nissan service department was even better than expected. Service was completed in a timely manner, and Kelsey was exceptional - very friendly, professional, and helpful! Just an overall wonderful experience. I will definitely continue to service my car here.

Mike Smith makes it easy to book service on-line.When you get there the representatives are always informative; courteous; and prompt.

I accidentally poured DEF in my fuel tank😖. Taylor graciously took my Titan in and they pulled the fuel tank, cleaned it out, replaced the filter and had me up and running by Saturday afternoon. Great job Taylor and Armando! 😁

Tailor was amazing, friendly and professional, dropped the truck off had a quote and fixed right away now headed back to Houston!

The two women working in services that day were incredibly kind and courteous. My visit was timely, and my wait was comfortable.

Love joy🥰 shes very sweet and help me on what i needed 👊🏻 Would recommend and i will fo sure come back to her.....

Great customer service HATS OFF TO TAILOR

Dr.Phil and Joe not only were a blast to find a car with but their enthusiasm really made the car buying process easier and more enjoyable. If you go to get a car see one of them.

Always professional and when you have a problem they do get back with you to see how they can help resolve problems, big kudos to service dept

Valencia Rowe gave excellent customer service and exceeded my expectations with the purchase of my new Murano. I will be a customer for life! Thank you Mike Smith for having a highly experienced employee with such a kind spirit!

Had oil change 2018 Nissa Rogue Angie service advisory was super sweet & very helpful

Originally I had some issues with this dealership but at the end of the process, I was treated fairly. All of the employees were nice and understanding.

My tech, Kelsey, kept me informed. My car was ready in about an hour. Service was great and fast.

The service I received was truly outstanding. The service consultant was very professional and keep me updated on status from start to finish on repair of my Nissan Rouge. Not only got repair done sooner than expected but also completed a recall and quick cleaning of car. On a scale of 1 to 10 with 10 being perfect I would give Mike Smith Nissan a 10. Will not hesitate to return for any repair work on my Rouge. Would highly recommend Mike Smith Nissan. (A VERY PROFESSIONAL AND OUTSTANDING GROUP OF PEOPLE)

Exelent services and wonderful people ❤

Very professional and friendly and Dr. Phil was very nice and proper and easy to explain everything about the vehicle.

Salesman was very helpful and knowledgeable. It wasnt long into the deal that we felt like friends.

I had an awesome experience and would definitely advise buy a vehicle from Mike Smith Nissan in Beaumont Texas

After purchasing 4 cars from this place and the same sales person. I thought I would get better service. This time going in for my 5th vehicle they didnt try to get me into any upgrades. Gave me my keys didnt even tell me where they parked my car. Felt like they didnt want my business anymore. Wont go back.

When I picked up my car I had warring lights on all 4 tires for low pressure, a yellow triangle warning ⚠️ and a a warring with (!). The reason I use the dealership is to make sure the people working on my car knows what they are doing. I cant believe they completed my car with all the warring lights.

My Rep Mrs. Kelsey was AWESOME from beginning to end! She made sure she explained everything to me before services were agreed/declined!! I will continue to go back as long as the customer service is like hers!! 1000 stars to her!

We purchased a 2020 Nissan for my 90+ year old mother. She does not drive, we have caregivers who drive her around. A few days ago her and a caregiver went into the dealership for service and they set there 6 hours. They were not offered a loan car or a ride home. They got home and now they have to return for service again 4/20 because the job was not properly finished, electrical wires were left hanging down. Also, I personally had delivered the car for service, the same problem, some 6 or 8 weeks earlier. Totally, disappointed!

Working with Evelyn makes everything seem so easy! She is a great person. Mike Smiths Nissan of Beaumont hired a great sales person. Evelyn does her best to get you the best deal around. I do not want to buy another car from anyone else. Evelyn is the best!

They were amazing! I called about the Maxima I was interested in. In less than a week they delivered it to me. (I live over 4 hours away) Thank you for everything!Shelly

I’ve had a very hard time with my previous visit. There was zero communication about my car unless I called and demanded it. Never got the chance to speak with a manager. Just a very unprofessional experience. Will not be getting my car service again here.