Easy in and out for oil change. Great service techs. Did not give it a 5 because at my dealership I can get oil change and tire rotation, and they wash the car for the same price.

Went in for oil change was done in 30 minutes. Very friendly & knowledgeable staff. Quick 10 min oil change place charges me $82. Wal-Mart synthetic oil change $39 out the door.

Over 2 1/2 hours to fix a single nail puncture in a less than 1 year old tire, technician was rude when I noticed he didnt use bead sealer when he remounted my tire, rest of the staff was rude after I mentioned it, had to get a manager to get it fixed again! Went to check on my vehicle and got kicked out because he was mad I pointed out his flaw in repairing my tire correctly, honestly walmart tire center in Big Rapids MI is the worst place Ive ever delt with for any tire purchase or issue........ I give negative 5 stars!!!

I went in for an oil change this morning. Staff were super nice, but they nicked my break line. By the time I left the parking lot I had absolutely no breaks. Its $600 to repair break lines in a shop. I called to let them know and I was on hold for 20 mins and they offered me nothing for the damage because I didnt tell anyone before I left. I couldnt exactly turn around once I had left, I had no breaks! I told him to look outside for the puddle of break fluid and maybe talk to the techs there about being more careful. I gave them 2 stars still because of how nice the staff was even though they messed up big time.

Well went there for a battery, no one helped, no one around.I did get my battery, I sure am glad I had male friend with me to know what to get...

Took 4 tires/rims to be balanced. We were the first ones here. Truck was taken in as soon as we got here. Truck was pulled in shortly before 12:46pm. It is now 2:00pm.We heard employees talking to each other on how the guy cant even balance a tire. We saw another employee over helping him. Still waiting.

Took way longer than it should have and costumer service wasnt good

Excellent service 👍

They are great for quick fix on tires that leak or need new tires and they do oil changes. But dont go to get a tire replaced or fixed or even aired up if youre missing any lugnuts or have a broken lugnut, by law they cant touch the car if it has any issues with lugnuts.

Went in for oil chance they told me 30 mins 2 people behind me got there vehicle before me I’ll never come again

All of the workers here are so nice! I came in yesterday to make an appointment, and a few of the guys stopped to say hi when they saw me here again today. The employees are so friendly; they make me feel so comfortable whenever I have vehicle issues. They are very respectful as they constantly say please and thank you. Unlike other auto shops, they actually try saving me money by being honest rather than pressuring me to upgrade and buy a more expensive service/part. Karl and Jack seriously went above and beyond to help me. I will be coming back again!

I brought my vehicle in for an oil change and to balance and rotate my tires. They told me it would be an hour. An hour later they hadnt even touched the toils and were just pouring oil in and said it would be another hour yet.

Called about trailer tires had them check if in stock. Showed up 20 min later and they were gone. Woman working the counter was rude

Painless. They hooked me up easily and conveniently.

Needed one tire. Called ahead and was told 1.5-2 hour wait (Sunday, only tire and oil change place open around us). Ended up only waiting an hour. My wife went and was pleased with the staff. Happy with the price and we had to have the tire so waiting a hour isnt bad. Couple down sides she didnt care for; having to announce her name, address and phone out loud. The associate could have easily just copied her info from her license. Also, they did not bring the tire back out to our van for her. She had to carry it out herself which isnt a big deal really but youd think as a guy youd just grab it and bring it out for her. Overall, a 4 just because of the 2 aforementioned things.

Good price on oil changes here. But it seems like there is always a long wait to get in. They seem to be understaffed most of the time. The workers do NOT communicate very well with the customers. Multiple times I have sat much longer in the waiting room than I had to because nobody let me know that my car was done. You have to ask about your vehicle yourself here. And if they realize that your car needs something else while they are doing your oil change ( windshield wiper blade, air filter, bulb, etc) then they never say anything about it at all before they pull your vehicle out and park it in their parking lot. They dont even mention most of the time when you go to pay. You only realize that your vehicle needed something else when you look at the paperwork for your vehicle. But then they have already gotten another vehicle in with other vehicles behind that vehicle so they tell you that you need to come back in later to get the other service done that they never told you about while you were waiting to begin with. The Walmart Tire, Lube and Express in Cadillac is MUCH better than this one. This one just sucks.

Quality work, a little slower but they did a thorough job..

Oil change is as far as they can do. They couldnt change my battery because dont know how. I had to go in the shop to tell them how and still they didnt because they doubt its possible. Unbelievable! I think Ill just get me some tools and do it myself.

My husband and I ordered a set of tires online and had them shipped to store, and had the tire center mount them. It was definitely the cheapest route to go, but I would rather pay a little extra than deal with this place again. We had a spare tire on and my husband tried to explain to them he wanted that tire left alone and wanted our new tire mounted on the normal rim which was in the back of our truck. The first time he explained that the gentleman who was assisting us responded yup, mhm before my husband had even finished his sentence. So my husband followed them in when they pulled the truck in and told them again. Lo and behold they did not listen.

Always good service here

It is a longer wait for an oil change sometimes, but they do a great job for a great price

They fit me n got my tires on Im happy n rollin safe

I went to get a tire rotation and was there hour and a half hours very very slow

Only problem I had was quoted cost and what I paid out the door. Started at ~$54 quote to get tires changed, balanced and tire disposal, ended paying $30 more. The price isnt as much a concern as the mock up after the labor is done. The hour and a half wait wasnt a concern, the cold coffee in the waiting room was.

Very nice but they were a little slower than they had told me. other than that Im very satisfied with the service

Cant. Believe at how they drive customers away. Seen 2 cars and was told 2 1/2 hour wait to get oil change. They then recommend two other oil change places to go. What a way to do business.

Takes 900 years for a simple oil change. Also forgot to put part of my Cadillac rim logo on after changing my tire out. I had to drive the 26 miles to go back to get the damn thing. They are seriously a last resort. I would rather go to the muffler man.Update went there a few weeks ago to get tires mounted it was snowing bad muffler man wasnt open... Took forever.... Guy ringing us up screwed up the amount due took forever for him to figure out how to delete the random stuff he put on our bill. Gives my husband the wrong amount of change back has to get manager to open his till that took forever. Forgot to give us our keys I thought my husband had them he thought I had them nope dippy at the register kept them. When I left I asked the lady who worked on my car because if it was the guy that rang us up I would want it redone.... I feel like he would forget to tighten lugnuts or something dear God how scary do they have standards there do people do random checks on them to insure they are following all proceedures

Despite being incredibly busy and scheduling appointments into the following week to accommodate a sale they were running, the crew got me in right away, got my tire situation taken care of, and gave me a better price and far better service than a next-door competitor.

Had me in and out within an hour. Best deal in town on a tire

Complete waste of time. I was told they dont do appointments for anything other than buying tires. I brought in my own tires and rims (in the bed of my truck) to have the tires mounted. I was told it would be a 90 minute job/wait. 60+ minutes later I was told the tires were not the correct size for the rims and they would not mount them (made no sense).. Another business in the area mounted them without a problem or concern. I highly recommend that you take your business elsewhere and avoid theyre delays, as well as, their bs.

Excellent quick tire plug, only 10 bucks. Nice guys too.

Great service.. Good pricing on tires...

Literally two cars in the parking lot, with 1 in the stall. The other 3 were open, yet there is a 2hr wait for an oil change!? I stood there and watched 3 employees just standing around with a broom in his hand talking to the other workers. Smh, you guys are a joke. I wouldnt even recommend Barbie to bring her car here.

Friendly service, great price, and reasonable wait time .

Had a question but nobody would answer the phone (after 15 minutes)

They literally lie and make up any excuse they can to tell you that youre going to wait a minimum of an hour, seems like management would figure out that they never take oil changes or perhaps they figure out that the amount of oil changes and the amount of time that they give themselves to do an oil change is ridiculous . I have never been to this Walmart and not been told that I would have to wait and every single time I go in there theres never a car in the oil change Bay and yet they somehow are backed-up. Would give would give this Walmart negative stars if it was possible .

Very slow. Manager is great to work with.

Good people and service

Worst set up ever.. do you drive up to wait for an oil change? Do you get out and walk all the way across the parking lot? Seems like you drive up but then I saw 4 other groups of people pull up after me and they parked.. I was in the painted lines in front of the oil change door. No sign saying anything. The guy inside seen me sitting there first and then walked up to the customers who just walked in and helped them first.. umm.. hello?? Customer service out the door. So I went from no wait to having 4 customers ahead of me. Meanwhile my 2 kids in the back (4 & 2) are about done waiting as well. Needless to say I didnt stay to give them my money. Obviously they dont need it or someone would have come out the 10 feet to tell me what to do. Very inconvenient for those with little kids.

Staff are rude and unprofessional. Still the best option in town.

Good tires slow service

Friendly people. Nice and clean

What a waste of time! Every time I go in there is an excuse not to do work! This time I sent my 16-year-old daughter in my truck to get the tire fixed (had a hole in it) and they said it was too close to the sidewall she would have to buy a new tire I told her to bring it home, I saw the nail and it was almost in the middle of the tread pattern. They were just trying take advantage of a 16-year-old girl.

Cutomer service was nice.

Over all the service was OK. They misordered my tire size so had to wait 3 extra days to get left front tire replaced.

Had them put a pair of tires on. They took a 45 minute torque test. A few hundred miles later, I almost lost a tire

Estimated 45 minutes it was twice that.

Place closes at 7pm. Turned away at 6:23pmGarbage service

Got me in for an oil change quarter to close 😀

I have no experience. Ive been there twice and each time was 45 minutes to an hour wait before they could even start my car.

Sucks noone awnsers the phone

Expensive and takes to long

Average service slow with long wait times

Had to wait 2 hours for an oil change and they spilled oil all over the inside of my car!

While we were on our way up north we blew a tire on our camper. They got us right in, and changed them for us!

Impressed with service.

Good service

Have never EVER been told there is less than a two- hour wait for an oil change. Ridiculous. They wont even answer their phone!

Good service

Busy

Cheapest oil change in town.

Great service

Left happy

Their was very friendly

Thank u