Awesome store, I would recommend this store to everyone. They have a good attitude toward the public, with professionalism in the mix. They try to sell you the extras like any good salesperson. All in all it was a good experience. Keep up the good work!

The staff at this location were calm and collected. Very informative and helpful. They weren’t pushy with up selling.

Service members were intelligent and helpful. Our checkout took a little bit long because the store was crowded and new employees were being trained. I always dread going into Verizon stores, this one is definitely better than most.

I somehow messed up my phone and had to go to Verizon to get my phone fixed. The gentleman that helped me was very knowledgeable and helpful had it fixed in minutes. Thank you so much.

Service is excellent but wait time is a little long

Had to go in 3 times to get the right pieces that work together

Getting updated phones normally 400 dollars for $99.00. 45% off on accessories!

Very helpful in and out quickly

L.J. the manager was beyond what I could have ever imagined in customer service. I worked with three tech supports and none of them could solve my problem. L.J. was VERY confident that he could solve my problem and that he did. He worked on my phone for about 45 minutes. He was very kind and knowledgable. Please reward him for going way of his way.

Awesome people, fast, and easy! Best Verizon Ive been to so far!

Super nice staff

Verizon staff are very knowledgeable and helpful! They always figure out whats wrong with my silly phone.

Came in for technical issues and LJ worked really hard to help me. Personal and professional courtesy goes a long way and he delivered. Thanks so much!

The staff are so kind and always helps with my issues

Ryan did a great job

Had some weird issues, but the people here were always willing to help. Very polite and professional. Came back after summer break, no number, no plan, no wi-fi or phone line to call home. Walked right in and they hooked me up within ten minutes. These guys have gone above and beyond and their customer service is top notch!

Poor service and they couldnt help me so I wasted a trip for no reason. Wich they could of just told me over the phone

Expensive & poor service north of big rapids basically no service up north.

I would like to thank Josh and all the Verizon employees in big rapids for a job well done out of five star rating I would give them a minimum of 11 Stars great job great store

Like any technology store its best to be somewhat organized, know what you want before you shop. That being said, this is a great place to get a new phone or upgrade. They looked for best fit and deals for me. Pointed out where I could save $.

No place for seniors to sit who have had surgery or canes, walkers, hip and knee replacements, etc. Little, low, foot cushion type to sit on, no arms to help get yup. Then the salesmen come and have to kneel or bend over you to talk. Not senior or handicapped friendly environment. Nice young salesmen do try to help. Store was full of older people, not college students. Wait time is getting better.

Must be nice working here, its never open!in response to the owner: maybe you should open the store, that would be pretty satisfying for your customers.

Very helpful..

All the staff was Amazing!!! Jolee was wonderful, very helpful, very knowledgeable and very patient. Providing you with the all the information you need to decide what you are the most comfortable and happy with. Ive never had a better experience at a Verizon store.

Excellent people very helpful

Theyre alright, the store itself is alright, organized and nice atmosphere and very roomy, which lends itself on days when its crowded which are many during the week. Most of the staff are stiff, cranky, and pushy and dont care much about your personal needs or budget however, and are visibly transparent about pushing products on you to rack up their commission by the end of the day. But theres a couple nice people. Use the ATM to pay your bills, if you need help when you go in, be extremely firm about what youre looking for with them and what you want to take with you when youre checking out. Thats all!

Verizon sucks no customer service unless you are buying something. Verizon prices are too high

Very nice, helpful, and friendly. Verizon in Big Rapids is very enjoyable. Everyone is very welcoming and always smiling. My most enjoyable stores to go into. Just love it and always makes my day! Sherri Myers

Very nice, and very helpful

This was perhaps one of the best customer service experiences in a while! The staff was great, helpful and friendly to everyone we saw. Awesome. Congrats to this great Verizon stores. :-)

Because my old phone died my bill doubled cause the new phone uses more data cause its better and faster

I’ve been to this location several times, and everyone is always very nice and helpful. Most recently, Steve and Josh assisted me in purchasing products. I appreciated their help and honesty, as well as the time they were willing to take to help me with my old phone that was having issues. Actually, several of the employees took the time to help figure out the issue, which really impressed me. Usually going to a store like this isn’t very fun, but everyone at Verizon BR made me actually enjoy being there. Thanks again!

I went there to get phone service for my business and to upgrade my cell. The phone for my business didnt work out my business phones are too old to work with the new system.I did get the new cell phone and its great.The sales lady was named Broghan and she was very kind and helpful.

Bronagh was very patient and understanding of my needs. I had several concerns and she took the time to address everything. She knew more about the technical aspects of phone hardware than most sales associates.

6pm on Saturday and I stop in with a battery issue- why is my max 90% with an 8 month old iphone. The lady tech pointed out 1 bar for cell service and asked about why/when I noticed. I didn’t- she pops in a new SIM card. Then she wants to reset a few settings, I’ll just need to setback a few things. She proceeds to WIPE OUT ALL of my personal settings......spent the rest of Saturday trying to get back to normal. So thanks for the new SIM card, wiping out my phone and SOLVING NOTHING.

Great customer service, very detailed and informative and not pushing you into a sale. Quick and prompt service

Was a longer wait than I liked but staff was helpful and got us taken care of and out the door with 2 new phones!!

The people who work there arent friendly or comforting at all. Ill stick too the Verizon wireless in mount pleasant. Way better and welcoming. :)

Used to Love verizon up until they kept charging overages without telling me. Had bad customer service. They really need to step there game up, I switched to sprint and it has been way better for me. Shame on you Verizon.

Patrick was the best! Had a snafu or two after we got home and he patiently walked us through it over the phone. The entire staff is terrific!

Not friendly workers

The worst store I have ever been in. Went in to upgrade my phone and told the guy right up front that I wanted to simply upgrade my phone. No plan changes,no accessories just a dam phone. He kept pushing accessories on me to the point I told home we were done and I left. Ended up getting my upgrade through Walmart as they are authorized Verizon reps as well. The ladies there were friendly and knowledgeable and not at all pushy. I would highly suggest going to Walmart and skipping the Big Rapids Verizon store all together.

Staff very helpful

Hate going into this store. Very minimal selection, and the wait times are ridiculous. Got there right after the store opened and waited an hour just to have a ten minute question answered. The staff are nice enough... Just never something I look forward to doing. Dont have to worry about that now as I switched cell services...

I was sold over $300 in devices for our business with the expectation that it would work in our area. False, now I have to pay more money to terminate the contract and pay another company to provide the service Verizon promised. Not happy at all!

Ridiculous theres like 30 people here and 3 workers Waited for an hour to get help! Need way more representatives!

Friendly and helpful staff. Very busy at times so there can be a wait.

The Sales Rep made sure we got the best of the best phones but he set our account up wrong. We ended up paying double what we were suppose to pay two months in a row because we didnt realize the mistake. We didnt get a refund of our money and we are really unhappy with the first few months with verizon. Wish we stayed with AT&T.

Great experienced staff fast and efficient service

Excellent service and understanding people are there to help. Very knowledgeable.

Fast and efficient. Like most places you have to beat on them with a stick for a good deal but overall a great Verizon store.

They like to replace phones with the kind of phone that they think its all right Im hearing impaired so they give me a phone that I cant even hear tell me thats awesome

Was told that people where going above and beyond worse customer service I have every experienced, Dont come back here. Girls were very rude where doing personal texts while waiting on me, was 2 hours, never called tech service, what a joke dont spend any money at one of these stores call the verizon directly or do it on line

Super fast, very knowledgeable and friendly

While we were helped right away (only 1 other customer in the store) we received an I dont know and no offer to find out on a tech question. When we went to pay, the cashier didnt know how to run the credit/debit machine. We use a credit card that deducts directly from our checking account, it is not a debit card, it is just a credit card, your suggestion tojust put in any PIN # doesnt even make sense. Neither does insisting it IS a debit card because the machine says it is!

When Verizon was Alltel; it was second rate! When Alltel was Century Tel; it was 4th rate! Now; it is #1 rated with me! That is all because of the GREAT service you get when you walk through the door .. especially from Cody! This was not always the case! A few years ago; I was having an issue with my phone service! I went in there and left because of the non-service I was receiving! A few weeks later; I tried again and I again walked out disatisfied! The 3rd time; this stranger named Cody helped me and he has been the man to go to ever since! The other techs are really capable, too, but Cody goes above and beyond to make and keep me satisfied! Sometimes I might not understand what he is saying, but I trust him enough to not worry about it! Just like a couple of weeks ago with my new super duper moto android I needed to swap it out with my old phone! Cody told me what to do and the transition went smoothly! So; go to Verizon of Big Rapids! You will not be diappointed! Do you hear me now?

Excellent service and I will always come back to this store

Clean place. Nice people dedicated service. Overall the best Verizon store Ive been in.

Staff was helpful in getting me set up with service for my Ipad. It was advertised that Walmart in Big Rapids carried Sim cards and they did not. I found them here and was up and running within minutes.

Very friendly people there and helpfull

Ok they need a number system so they know who is next for service

My husband and I had a very bad experience at this store. The young gentleman we worked with was not informative and rude in how he was explaining the plans to us. We were trying to add an additional line to a plan I have had for 8 years and now we are switching services. He offered no additional help in trying to make us stay Verizon customers, I am very disappointed with Verizon.

Wonderful service to help choose the best two phones.

I heard Verizon has great phone

Larry & Jim give wonderful customer service and are very knowledgeable. We will return good experience.

They are very helpful and have good customer service

Bad customer service, dont know how to fix a problem with a phone so there solution factory reset. Before researching problem

Always happy with the service provided by the people at Verizon big rapids.

Very poor service. Yes, Im old and not tech savvy, but felt my sales person was rude. In fact, one who I was speaking with went back in his office, never returned, although I waited for a half hour. I now need a new IPhone, but will go to Sams Club, much more professional.

Customer service at the store is the best and most friendliest. they try to help you in every way possible

Always good customer service

She was very helpful for the questions and probably I had

Such a great person to help you in your choice

Extremely busy

They were great for 15 years until I ask them to lower my budget and then the next month bill is $500 still aint paid him youre not very reasonable and that one sales guy I hope he falls over and gets a bloody nose

Our salesperson, Cody, was kind, considerate and oh so patient with this not so tech savvy grandma. In fact, I am going back to make another purchase soon!!!

Awful customer service. I left after several years with Verizon

Didnt have what we came for in stock... friendly and quick service though, easy to find location.

I’m a prepaid customer. How much is it gonna cost me to migrate into postpaid?

The only store I can go to get anything

I really wasnt impressed with the customer service at all. Not warm or friendly. Very bare minimum.

Very busy. Not too long of a wait.

Staff is friendly, and always willing to help.

The lady working there was patient with my father who hates technology

Worst worst ever- everything and everyone about this place!!!

Seemed like it was dustrbing them being there and asking a question.

Always friendly service, # Mandie

Employees were extremely helpful.

A great help to me.

Rude staff. I have been a customer for 14 years and this is the worst customer service I have ever received. I am thinking about leaving company. They do not even deserve one star.

Great support and friendly staff

Always a very long wait time for assistance

The wait is ridiculously long. Employees are extremely cocky.

The staff are fast to help

Very helpful employees

Very helpful!

Man lied to meHad to call main office to get it taken care of. And the man stunk really bad. He needs soap and deodorant.

The Big Rapids Verizon store is very helpful

People friendly and helpful

Great service and techs.