Cambridge Bicycle has really been coming through for me lately. I patronize a lot of bike shops in the area, and while others are shifting to appointment only and extending their lead times on repairs, Cambridge Bicycle still allows walk-ins and provides quicker turnaround times than others. As someone with a fair amount of bike knowledge (but certainly not as much as their mechanics), I appreciate that they are willing to have a discussion about the repair, and tailor the conversation based on the customers background knowledge. They do not try to take advantage of people by automatically going with the most expensive or involved repair option. A+ to their service team.

I didnt even buy or service a bike here, rather I just randomly went in and asked for advice about a used bike I was about to buy off of Marketplace. The man I talked to gave me 10+ minutes of his time and explained in detail why I shouldnt buy the bike for my purposes, even though he knew I wasnt bringing in business at the moment. Consistent with a lot of the reviews here, I found the people here to be helpful and caring. The place is pricy, but it seem thats because they sell quality bikes. I would recommend this place!

I bought a bike from Cambridge Bicycle and have had some service done with them. Their prices are competitive and their work quality is good.The other day, they made a mistake on some service on my bike that could’ve ended up costing me a lot more money. The shop rectified the situation, and really showed high integrity. They could’ve very easily not done this, but I really appreciated their professionalism and class. I will continue to have my service done at Cambridge Bicycle in the future!

Thank you for finding the perfect lights for my bike when it was raining heavily! I am at home safe and sound writing this review, because of that extra gesture of kindness in waterproofing my lights making sure that they survive the heavy rain.

Not very friendly staff. Labor rates are quite high for simple bike jobs.

Amazing service, friendly people. Theyre willing to take the time and explain things. One of the best bike shops in Boston!

Best bike shop in town. Glad to have this as my local shop! If they could just get a coffee / beer / snack bar set up...

After much research I recently purchased a State Bicycle 6061 Black Label v2 from Cambridge Bicycle and I couldn’t be happier. They have a wide selection of bikes, great prices and friendly/knowledgeable staff. Need I say more?

Josh helped me with a couple issues I was having with the new Surly Disc Trucker I just finished building, checked a few other things and made some life-saving adjustments (like tightening my brake rotors!), stayed late to do it, and wouldn’t charge me a thing even when I tried to insist. I will definitely be back to spend some cold, hard cash on their awesome selection of bike stuff and leave a tip! Outstanding bike shop.

Cambridge Bicycle is hands down the best bike shop in the Camberville area! The staff is always super knowledgeable, polite, and willing to help with any bicycle needs. Their stock of bikes currently turns really fast as bike supplies across the country are selling faster than stock can come in from overseas, this is a problem all bike shops are having right now with manufacturing delays due to the pandemic. Luckily, Cambridge bike also does custom builds as well as rebuilds on old bikes so there is definitely a way to get you riding even if a new bike isnt currently in stock.They carry some great brands of bikes and accessories, service department is top notch, and they value positive customer experiences and relationships over just making a sale like some bike shops seem to be around here.I 100% recommend Cambridge Bicycle to anyone in Boston, Cambridge, Somerville, etc! They are the epitome of a GREAT and honest neighborhood bike shop.

Went in to buy a bike. A fixed gear bike for urban riding. Ive been riding bikes for 40 years. I can ride a wheelie the length of Mass. Ave. Sitting down. I was assisted by a very nice young lady and was about to close out the transaction when another sales associate who I had not dealt with the whole time approached me and said that he would not be comfortable selling me the bike. He never said why or anything. Worse experience in a bike shop eveer

Made an appointment to get some work done and spent a good amount of time discussing bags and racks with these guys. They were all super friendly and were very generous with their time and knowledge.

Great shop. Probably the best selection of boutique components and gear. Super knowledgeable and helpful staff and great mechanics. If I need to have something that day it’s definitely my go to shop.

Great local bike shop and offering multiple services and variety of bikes. Rob was very friendly, informative and helpful. He spent quality time to help my wife and choosing the right bike. Highly recommend and definitely I would come back again.

Awesome shop. Fast turn around times. Friendly knowledgeable staff. All kinds of cool gear. Totally would recommend this place.

Good place. People were very helpful.

Terrible service/very rude/ limited inventory. And have fun waiting outside. It’s like going to Trader Joe’s in May 2020.

Nearly 50$ to repair a flat tire. On top of that, they changed the valve putting a wrong model, which damaged the inner tube and caused me another flat tire after just 2 weeks. Repaired elsewhere for less than half the price.

Great shop, very knowledgeable and helpful for the issues I was having with my bike.

Upgraded to a new bike for the first time in 15 years- I went in with no knowledge and they were so patient and helpful. They helped me narrow down my needs and made me feel completely comfortable, I was nervous after having just left a nearby shop that was rushing me out. I love my new ride and taking it out. Huge thanks to this awesome team.

Very nice staff!

Great shop! The staff are really friendly and helpful.

Awesome experience, I will definitely be back! Met with Doug, wicked nice guy. He was super helpful, really knowledgeable, and gave me some tips/things to look out for.

They bailed me out on the spot midway through a 40-mile ride when I flatted and needed a new tire. Great crew!

Cambridge Bike is full of hardworking individuals who care about the community and are always striving to practice inclusivity and openness in the biking world. Legit one of the nicest places to get a fix or a new bikeLove em 😘

Great bike shop, super helpful staff. Shout out to A.d. who worked with me to build out a dope bike despite supply chain challenges in a pandemic.

Excellent service!I work in Central Square and commute to and from Hyde Park. Today I flatted right as I started to head home. I went to Cambridge Bicycle and they fixed my flat as I waited. The service and personal treatment was very professional and friendly. A shout-out to Josh for taking care of my bike and me. Support this great shop!

Takes an awfully long time for them to service my bike. They said it would be done in one day, but then turned out it took them 4 days to simply replace some pedals.

Extremely helpful and friendly service - will definitely return. I recommend going on a weekday morning if you can, the lines was very short.

Extremely thoughtful and helpful service. They didnt try to up-sell me a dime like most bike shops do. They just told me my options and listened to what I wanted. After fixing my bike, at a very reasonable price, they greased my chain at no extra charge. I love these guys. Ill be going back when my old Motobecane needs another tune up. I also appreciate the bike ramp at the door and tire pump, very convenient.

What I appreciated most about Cambridge Bicycle was how they were a bunch of bike enthusiasts who gave me great advice that was in my best interest, not theirs. I came to them originally because they had Marin Bicycles. While the bike I was looking at was great, I ended up finding another while there that I liked even more. Taylor and Rob were patient with me, and encouraged me to try a handful until I found the one I liked. Both Taylor and Rob spent a bunch of time with me answering questions, but without pressure.I needed to think overnight, and called back the next day. Spencer helped me place the order over the phone, and was very helpful.The bike mechanics, including Arlo who I worked with, came out to the floor to give advice and help answer questions. They ended up having the perfect bike in stock, and giving me great advice on a few accessories I had been looking for.Lastly, I was giving my bike to a friend who needed it, but it needed some work done. They offered great advice on what to do to that bike to get it in riding shape again for my fiend.5 stars. Ill be coming here for years to come!

I went into CB not really knowing what I wanted beyond some vague stuff like lightweight and good for the city. Beverly was very patient and helpful as she and I parsed what I was looking for more concretely. Ended up walking out with a great bike, which they did some minor modifications to for free. Im definitely going back next time I need a bike.

I cant recommend this bike shop as I wasnt treated with respect when I last went in. I brought in faulty repairs and asked for replacement but was not given a straight answer and was forced to pay even after fault was admitted.

My chain broke and they took me in last minute during a quick lull. I was chatting with them about maybe doing a tune up but he gave me an honest answer and told me I probably didnt need it, and I super appreciate that kind of honesty.

This is horrible place. They have replaced my original Specialized Bikes parts with junk stuff by overcharging cost and labor. They have never returned my original parts. They fradulently charged $183.00 to my credit card. Moreover, they have lost my anti-thief security keys for my wheels and saddle. In other word, they made my bike dependable to them for future repairs or made me throw my bike as a garbage. Stay away form this bike store. They are unprofessional, opportunistic, untrustworthy. THEY ARE THIEVES...

Helpful and friendly staff, quick turn-around on service.

I had been in touch with their staff on phone for 2 days to buy a new bike. With pandemic, demand has been high and inventory has been low. Not to mention the restrictions for being in the store. This morning I called and confirmed if they still had the bike I wanted. They told me yes and to come over to the store. I drive 54 frikkin miles to their store, only to be told that they havent assembled the bike yet and I should maybe try to come tomorrow. They have no respect for customers time. Others may have had good experiences with them, but mine was beyond ridiculous.

Great experience! They were very helpful, friendly, and quick!

Real bike enthusiasts seem to run the store, which is cool. I bought my Coda Sport from them last year to commute back and forth to class, and am thinking about buying an upgraded model there again. Ive also had work done on the bike in their shop after a minor crash on my bike. They did quality work and didnt try to get me to replace parts that they ended up bending back, so that was cool. They got it working well enough instead of trying to pressure me into more costly replacement, and in the process earned my trust.

Been there a few times to service my bike. Theyre always very knowledgeable, polite, helpful and accommodating.

Ive been here because I had a friend who worked here who has long since passed gone on to other things non bike related. I like that they have a good selection BIKES, clothing and safety and all bike accessories. Like as a bike messenger when I come in looking for like a specific track chain and get a good price on it, with a sick little tiny cap waiting to be night in the corner. (Those Russ pope pope were SICK)thats just what you want in a bike shop not to mention the mechanics do a great job and the prices are good and the staff very friendly

Ive frequented the shop many times over the past decade the staff and owner are always friendly and helpful. I still ride a SE bikes tripel I bought in 2012,and they have seen it through all its modifications and upgrades.

Great service and fast repairs. Always my go to bike shopping and repair in Cambridge

Ridiculously helpful! A little pricey but unfortunately thats the World we live in...

Abyssmal service.I brought my Cannondale in after learning they were an Authorized Cannondale Retailer, hoping to help out my local bike shop. I needed a cable replaced, the cables routed, and they further recommended that the front wheel and headset bearing get replaced. I agreed, and awaited their call. A week later, nothing. Two weeks; nothing. I called and visited; no progress. Finally, five weeks after dropping it off, I asked them what they had accomplished so far; they had done none of the work. They claimed Cannondale werent getting back to them with parts (a call to Cannondale confirmed they were open for business and shipping parts, and had been the entire time). Yet another week later (six weeks in total), they called me to come pick up my bike. They STILL had failed to replace the bearings. So six weeks to replace one cable and route two others.

Josh just set me up with a new commuter bike and all the accessories. Super friendly, knowledgeable, and helpful. They put all the upgrade on and had me out the door in about an hour. They even threw in a free t-shirt.

I spent a good 30 minutes with Jeremy today trying to find a bike. The one I looked at was a bit out of my budget, but I appreciated him taking as much time as he did to help me make a decision. It’s good to know we have a great bike shop so close by. Really great service!

Perfect place to rent bikes! Dutchy style, easy to ride across the city (thee best way to discover Boston). Very friendly and helpful team @ Cambridge Bicycle !

Attentive and very informative information provided by friendly helpful staff. No hard sell; in fact, no sell!I was lucky to work with Dane who met with me on three separate occasions to figure out which bike best suited my needs. Dane provided full disclosure about pros and cons of my options and also informed me of damage that had occurred to the bike I was considering. If you arrest interested in service as well as a good bike option, Id highly recommend Cambridge Cycle and Dane.

My only experience with this shop is from ordering parts for builds, asking for advice on gear and components, and just chatting about bike stuff. I have no idea what their mechanic work is like, as I typically do my own. That being said, this shop is my favorite one in Cambridge. The people who work here have been extremely friendly and accommodating to me. Friendly and encouraging bike shop people like the ones Ive interacted with at Cambridge Bicycle make you feel like a real member of the cyclist community.

Probably good enough for commuters and simple problems (flats, break pads) but not If you are an enthusiast. In that case I think you should seek more knowledgeable (and faster) mechanics somewhere else in town.

A conveniently located, comprehensive bike shop with a friendly staff. If you want to do a spring tune up, be sure to come in BEFORE the weather starts getting nice, though. They are often backed up through May, but have rush slots open for maintenance the rest of the year.

I had a great experience buying a commuter bike and accessories here. They had to order my size and kept me up to date on the shipment and did a great job putting the bike together. Also gave great recommendations on accessories, not just selling me the most expensive thing but the things that actually work because the people that work there use them. HIGHLY recommended.

Really helpful folks. Ben helped me find a ton of things and answered a bunch of questions, and the mechanics were super helpful.

Efficient, complete local store with lots of gear. Location is ideal. Very cool people who went out of there way to get me squared away with my new bike even at the end of the day. Planning to go back soon!

I bought my bike here and Rob was fantastic with his knowledge and understanding of my needs. They installed the accessories that I brought to them and did a complete dealer prep of the bike before I rode it home. Everyone that works there was very friendly.Ken D.

This is the only shop Ive ever patronized where when they didnt have time to immediately help me with my bike, offered shop tools so I could do the work myself! Awesome! Their customer service is better than any Ive encountered in the class of large bike shops in the Boston area.

Just got a bike here and had a great experience finding the right bike. I worked with Pat and he was super helpful in letting me decide on what bike would be most fit for me. Very informative and overall a relaxed and positive experience. Seems like a real amicable environment too. Cheers!

I love this shop. Its fun to browse, and their service goes beyond repair - I have had upgrades such as changing my handlebars, and adding fenders and a basket done here. Im glad I asked for advice! They helped me pick out a set of handlebars which are wider and allowed me to have more postures for my arms and back while riding, which really improved my comfort during longer rides. Over the years, I have had this shop repair my bike many times. Theyve done a good job teaching me about my bike and meeting me where Im at. The current crew here is great. Go check em out!

I ordered a bike elsewhere and had issues putting it together. I walked in to Cambridge Bicycle shop and the lady at the cash registered greeted me right away. I asked her where can I ask a question about repairs and she pointed me in the right direction. I repair guy assisted me with some issues the bike had with the front brakes. I couldnt figure it out and was at the point of returning the bike. He took the bike and spent no more than 3 to 5 minutes. He then showed me the bike and I saw that he fixed the brakes. He took the time to explain what I had done incorrectly. I asked him - how much I owed him and he said there was no charge. I felt so relieve because I didnt have to go take the bike apart and put it back in the box. Returned it and then order another one or exchange it at the store for one that I wasnt going to like. He made it possible for my little brother to have a bike for Christmas morning. I thank him and walked away with peace of mind. I will recommend and go back to this place for any repair needs I will need in the future. Thanks Cambridge Bicycle and have a Happy Holiday Season.

Find another bike shop.Today I went in because I had a flat tire. I asked if they could check my tire to see if I needed to replace the tire (not just the inner tube). Instead, they took my whole bike, replaced the tube without telling me and charged me a $20 service fee (which I never would have accepted if they had told me a price estimate since I can fix my tires myself).When I went to check out, they were having system outage problems, so I waited in the store for another 15 minutes. They finally called me to the front and had me pay using square, but couldnt provide a receipt.I left the store and my axle was broken and my ball bearings fell out of my wheel hub. I dont know if my axle was already broken or if they broke it while repairing my bike tire (although I had no problems before I went into the store). Even if they werent the ones who broke it, I was profoundly annoyed that no one noticed it or said anything to me about it.The store managers were friendly and polite, but no politeness can make up for the incompetence of the staff working in the repair shop. Thoroughly disappointed and will never come back to this store.

Its the best, nothing better. Bikes! They got em, wheels, deals, everything but automobiles. My favorite place hands down for a good time. I have gotten both Baskets and Caskets and go the best service anywhere. If your bike is itching for a spa day, I say no where better to treat yo self. A+ 10/10, would recommend to all my friends. The best coffee in town, if you know where to look!

They seem to be taking advantage of the pandemic to avoid having to give refunds for defective products. No return policy because of COVID? Give me a break! Any other store has a stock of cleaning products to make that possible.

Great experience bringing in a flat

Overpriced

A friend of mine who has a wheelchair was involved in an accident that damaged her right tire. We needed to get it fixed quickly, and Cambridge Bicycle was the closest shop. We came in late - only about 15 minutes before closing. But the staff was super friendly and more than helpful in getting the wheelchair fixed. They even stayed late to make sure everything was done right.

I went in there with MULTIPLE problems with my bike. My handlebar was loose, my chain was jumping teeth on the gears, my brakes were loose. The guy just started from one end, and worked his way across the whole bike, fixing everything. In 20 minutes, my bike was all new and he only charged me $5 for the labor. Fantastic place.

Eli helped me out and assisted me in fitting a bicycle correctly to my height. All the individuals there were very knowledgeable of various bicycles and their general pros and cons. The atmosphere was clean and inviting but they unfortunately dont have too big of a selection. However, they did mention their sister store across the river had a much larger selection of bicycles. One should note that they are a slightly more pricey though.

Extremely helpful, friendly service.

Went in with serious problems with my rear wheel. They replaced my tire and inner tube very quickly, and straightened out my wheel so that I didnt have to replace my rim. They charged me very little for labor, and that for a job very well done. Highly recommend these nice, competent bicycle enthusiasts!

The staff are friendly and helpful. They have made no fuss about working on my cheapo internet bike when I didnt have the right tool. Prices are pretty standard retail prices... Dont expect then to price match Amazon, but they are certainly fair relative to other local shops.

Bought a bike at a reasonable price, though I had to push to get the salesperson to show me the cheaper tier of bikes. I then had to take the bike in 3 times in the next 3 months. First because a seat broke (I ended up with two stitches) then twice for the same flat tire. Turns out they had replaced the tube but missed the embedded metal splinter that caused the leak in the first place. They didnt charge for the new seat, and only charged for the part on the second time I got my tire replaced. Ultimately, be careful of how well the bike has been assembled, but they take responsibility when a problem is their own, so Im giving a fairly good review.

I am their customer for 15 years. However, my recent experience with them was very disappointing. Unfortunately they are overcharging, double charging and very untrustworthy.(1) They replaced the kickstand for $12.70. Then few days later it became very lose-I felt it needs to tight the screws. Since I do not have repair tools, I brought the bike back to the store. There was an Asian woman in the front desk and she took a tool and forcefully screwed the nails and said It is OK now. At that moment it was fine but just few hours later when I first attempted to use the kickstand, it was not working and it was very lose again. I did not have a time to take the bike to the store immediately. Next week I took my bike to the store. The guy took my bike behind the desk and wanted to find out what the problem was. I said it was a new kickstand since this store replaced it 10 days ago. He took out the kickstand and replaced with a new one. I was hoping that it was their excuse and free to charge if it has ever needed a replacement of the parts or fixing since it was completely related with their earlier repairs. After putting a new kickstand he said It was broken; I replaced it and wanted me to pay another $12.70. I was very upset. How come it could be broken, even I did not use it since it was very loose and their employee tighten the nail. If it was broken, their employee should be responsible. He just ignored me and constantly saying the same thing: The kickstand was broken; I changed it He did NOT show me where the crack or break was; and NOT return my old kickstand. I paid another $12.70 in order to take my bike from his hand. Since then I decided not to go there for any kind of repairs other than buying the bike parts when I needed. (2) Today I went there to buy one barrel for my brake. The guy find out one from the bike garbage and sold it to me for $3.19 (On the Internet, 10 new barrels was for $6.50 ; Thus .65 cents for one barrel). Interesting the owner was there and he told the cashier $2.50 but the cashier (The guy with strange holo earrings) picked the price from his gut whatever the number came to his mind. In summary, I do not trust them anymore. I wont go there. Be aware!

Incredibly helpful and friendly staff! Not only did they help me pick out the parts I need for my bike, but also explained what they were doing so I could find everything for myself the next time.

I took my bike in for a tune up and some repairs. They told me it would be done in two days. It was done same day and worked better than when I bought it. I had never been able to shift the front gears well, and had been through several shops and tune-ups; Cambridge Bicycle finally got it to work. Totally worth what they charge.

Ill admit, Im a total bike noob, my knowledge starts at inflating a tire and ends at how to work the quick release -- but the staff here is always helpful, I walk away with whatever I needed done and usually knowing a bit more about my bike than I did before.Tip on repairs: especially in summer, theyre often booked out a couple days -- call and ask first.

My second year renting a bike here while visiting Cambridge. They address any problems quickly and dont nickel and dime you. If youre going to ride around town a lot its a great deal!

These guys are great. One time I had a flat tire and no time, and they fixed it quickly, didnt charge alot, and were really nice and helpful. They have a good mix of some regular and high end bike accessories.

Spoke with an unfriendly mechanic that essentially told me to **** off because he didn’t feel like taking a max of 5 mins out of his day to help me out with a simple issue.The other two bike shops in the area had absolutely no problem helping me out.

Cambridge Bicycle did an outstanding job rebuilding my wheel after I broke the cheap spokes that came with the bicycle. They carefully explained the technical details of the repair, and helped my select appropriate spokes and rims for my usage. Their work has held up very well so far!My only complaint: they didnt let me know when a vendor mix-up delayed the replacement spokes - I had to call to check the status. Once the spokes were on hand, the repair was done within 24 hours.

Amazing little shop and great guys who work there super helpful and very nice .

Good

Came in earlier and got my chain and cog replaced. However, I think they overcharged for the chain and cog. I came in yesterday and the quote was cheaper than what they charged today for the same, exact chain. Cambridge Bike Shop should be clearer on the prices for customers and its unfair to make them overpay when they dont have to... If I were to do it again, I would have bought the parts online - its much cheaper. If you want them to fix it, then theyre ok to go to. I only went because it was in a convenient location. I felt like it was not fair that they didnt give me a clearer expectation of my quote today and wouldnt budge with changing the price at all (which they can do because Ive been here several times before).Some staff members also seem to judge you if you think their prices are too high. They offer no student discounts and claim they already set their prices low as a result.

They have done a great job fixing my bikes, but some of the staff are rude (bordering on obnoxious). There is no sense of order in waiting on people - and the hipster comments are also accurate. It all depends on who waits on you....

Went in with my new bike that I put together myself and they checked it out and made sure it was good to ride. Had to wait a few minutes because they were really busy but they were still super attentive and very friendly. Did a great job reassuring me that my bike was good to ride and that I didnt have to worry about anything. Also recommended a wrench for my repair kit as I no longer have quick release wheels. Also picked up a sweet chrome bag for riding with my DSLR! Sales and service people were both equally awesome!

Purchased a new Linus Sport here in the fall. What can I say? It rides like a beauty and Ive since brought it in for a free tune up this spring and for 1 minor repair which they also did free of charge.The service was prompt and the staff very friendly/knowledgable. I highly recommend this bike shop.

Prompt, solid, and friendly service. I totally recommend!

Got a cross check last year. Wanted to change the stem but they said they couldn’t do it. Said ride it and see how it feels. You’ll probably get used to the reach with some tone. When I went to change the stem myself I realized they couldn’t change it because they put bars on that were like ten years old. Standard sized stems don’t fit the bars. Seems pretty cheap. Also, other bike shops said changing a stem on a bike is no issue.

Super friendly and professional service! My to go place to fix bike and see what’s new on the market!

Theyre great! super friendly super helpful

Awesome, Im an MIT student and love it because I use a bike as my primary method of transportation and never have time to fix it when a tire busts, etc. Theyll get you rolling again in no time, I came in needing a tire change and was out in as little as 15 minutes

Good people, great selection, nice shop.

Great staff, very friendly, efficient and the prices are completely okay.I tested other shops in Cambridge, this is by far the best!!!

UPDATE: In the last three months, two of my friends and I have had egregiously subpar service from their store. In one case, a bike that was in for a routine service came back with the front derailleur off alignment, and both front and rear brakes so badly adjusted that the pads were in continual contact with the wheel. This is incredibly unprofessional. I am updating my review to one star.OLD REVIEW: Great service and they really know their stuff. Its not the cheapest place around, but you do get what you pay for.

Super Friendly Staff! Repaired bike faster than expected! Would come back again.

I have been meaning to be a good citizen and write this review since last year and finally got a chance:They suggested that the chain on my bike be replaced because it was rusty. I agreed. When I left, the chain broke literally across the street at the gas station and I was injured (deep scratches on one side of my body). I returned one minute later and asked for a first aid kit. They fixed the broken chain and told me that they were not going to charge me (again!) for the replacement chain. The apology came much later when I asked to talk to the manager. He initially said that he stood by the judgement of his employees. He finally realized the level mess-up and only then he offered to return my money for the chain. No mention of fixing the hit my bike took when I fell! I had made an appointment for a tune-up later that week, I asked not to have the same employee do the tune-up because I had lost trust in him. And he agreed. I had to deal with the injury, go to the doctor and spend on the ointments, etc the next few weeks and ended up never going back there again because of the low standards of professionalism and safety there.There were other things that they messed up that day, which seem minor compared to the chain drama; I initially went there to fix a flat, they told me that I did not need to change the tube and just needed to inflate. I had to return when I got a flat again two blocks away (that is when I decided to chain the chain too). Another bad judgement that could be avoided if they had done some sort of an easy test. Im sure if they pressed the tire for a few seconds, they could have figured that out.

Two weeks ago, I had a loud cracking noise coming from my back wheel, the mechanic at Cambridge Bicycle persuaded me the bottom bracket had to be replaced in order to fix the issue. After leaving the bike with them for 2 weeks, the bike still was not fixed. On the phone I was told that they had not yet received the replacement bracket. When I went into the store the next day, the mechanic told me that the bracket is here, but the repair has to wait for other shorter repairs to get done first. I shall come back in two days. Only after I talked to the manager and explained to him how long I have been waiting for my bike, they started the repair on the bike. The bike got a new bottom bracket installed which was supposed to fix the cracking noise. To release my bike I paid $75 for the parts and repair. The repair had now caused new issues: the belt was slipping off and the brakes did not work anymore, emitting loud squeaking noises. Pointing this out to the mechanic, he then hammered on the spindle in the hope to shift it further in, which did not resolve the issue. He then told me that I need to buy a new belt and a new front driver. Talking to the manager, who says of himself that he is not a mechanic, he asked me if they did the job that they were paid for and if I did not like it I should come back another day next week. The other issues about belt slipping and brakes not working are not caused by them. So I had to bring my bike to another repair shop to understand what was actually going with all those new problems that did not allow me to use the bike at all anymore.The other repair shop determined that the belt did not get tensioned by the mechanic at Cambridge Bicycle and they thought the cracking noise comes from the back wheel. The mechanic found oil on the front and back brake pads, so I had to buy new ones to replace both. After spending another $25 on parts and getting the belt tensioned, I am now back to where I started with a cracking noise from the back wheel.I visited Cambridge Bicycle again this morning in the hope they can resolve the cracking noise, another mechanic looked swiftly at the issue and adjusted the belt tension to a lower level again. For now it is not cracking anymore, lets hope it stays that way and it finally resolved the issue. It is good that in the end another mechanic helped me out and took his time to address the actual issue.

I purchased a bike here because I really wanted one bad . I will not go back or even have it serviced at this location the employees over talk you and dont listen to your needs or wants

Do not go to this shop! Here is what happened to me. I took my bike to replace the brakes and the axis that connected the paddles to the bike were a bit loose, but totally functional. So I asked then to replace it. After a few days without any news I passed by the shop to know if the bike was fixed. First they had lost my inscription and their system was down. So I had to wait half an hour for them to find my bike. Then they told me they had broke the bike and could not fix it. The axis to which the paddles are attached had been broken and got stuck inside it. They said they might fix it but they would have to use a torch to melt the thing. However this would cost me by the minute... I told them I was not interested. Then they wanted to charge me for the time they spent breaking my bike. I told them I would not pay for that service, since i had not ordered it and left the broken bike there for them to enjoy.

Best Place to Rent bikes in Boston! Great service and high quality bikes!