Ive been trying to get here forever after a trip to NOLA where I fell in love but hadnt budgeted for such a purchase at the time. So, I was ready to buy, the shopkeeper was great and very knowledgeable and the shop had the best warm, welcoming feel! Go there! Just, be aware, this shop is in a super popping area, and it seems the hats may sell out quickly!
Man a dream come true to finally grace a Goorin Bros hat shop!! Great experience, great customer service!!Of course I purchased the River Gray
My mother and I drove all the way from Charlotte, NC just to visit this amazing shop! Most stylists at our salon own at least one of you guys hats! Anyway our experience was so amazing especially our assistance from the sales associate Taylor. He went above and beyond with both mine and my mother’s hats. The man is a visionary :) Not to mention hilarious. We were treated with nothing but professionalism and amazing customer service. Thank you guys for everything we will definitely be back soon!
My friend has actually bought a couple of hats from this place and I always loved going in and trying to find one that worked for me. Just recently they had a sale online and I finally got to get one of the hats that I knew I would love. I didn’t know what size would be best for me and by the time I had received it in the mail it was too small. I decided to return it but they only had extra large when I went to do so. I went ahead and returned it but when that new XL hat came in, it was a little bent around the brim in two places, not damaged though. The hat was actually much larger than I had expected even though I know it was an XL I was just thinking rather it be too big than too small. To sum up the story, I ended up just going to Exchange it for another one of any size that they had left which was just extra large but I guess since I had already exchanged the smaller one theywould only do a cash back which is not what I wanted either so I called the store down in Charleston and they said that they could swap it out and they had one medium that they would hold for me so I left work immediately and drove two hours to the shop. They had kept it in the back for me, and when I walked in everything was perfect! Beautiful clean orderly space, service was excellent they were extremely kind and helpful as well as generous and now I have the perfect hat with an additional golden feather to put in it.
A friend and I visited this shop on a busy Saturday and they had a band playing. I started to be greeted and assisted by Christopher and based off the level of service I received I thought he was the owner of the establishment. His passion was awesome and he was extremely helpful. As I began to look at other hats Emily was also able to assist and advise. She also helped my friend pick out another hat. Overall great customer service and experience. Plan to come back.
I was there with my buddy and the guy working was super super busy and we were there right as he was closing. He took lots of time to help us. We were looking at hat feathers. I chose the one I liked and he goes “take it as a gift”. Man was so dope made my whole day.
Stephen was very helpful. I didn’t like the band on one of the hats. He removed it and found a leather strap from his personal stash and sewed it on my hat. Great service and a friendly guy. Highly recommend!!
We were in Charleston over New Year’s celebrating our 30th wedding anniversary when our family stepped into Goorin Bros.Hat Shop for a quick peek. We got more than we bargained for: we were introduced to the aura and attraction of REAL hats by people who clearly know, love and wear them!Thank you for an amazing experience that not only included trying on many fascinating hat styles, but also learning a bit of “hat history.“ Your excellent, personalized service, coupled with a low-pressure atmosphere gave us a memorable morning and yes, two very dapper hats that my kids snapped up! We’ll be back!
This place is absolutely amazing. Ive been wanting to learn about hats for a while and needed someone well versed to help me. The manager of the store (I believe his name is Chris) took the time necessary to help me understand everything I asked. It was an amazing experience. Even if you dont like hats, go in and talk to the manager. It will be well worth your time
This hat shop will change your life. Whether youre wanting a state of the art hat, or honestly just wanting to meet some of the most interesting people, this hot shop doesnt disappoint. My husband stopped in this shop years ago to humor himself, and was stopped in his tracks by the most interesting man that worked here. Not only did he wish to buy a hat, but he gained an understanding that a hat is a statement, no, a lifestyle.
Best hat shop in the world. They treat me like family every time I walk in. They cleaned my my 5 year old Goorin and made it look good as new. Then when I bought another one they took the time to shape and fit it PERFECTLY to me even though I said not to worry about because it was close to closing time. Goorin Bros Charleston is pure class.
This place is amazing. The one guy that was in there was very helpful in helping me find a nice hat that was practical. The quality was extremely nice and they let try on whatever you want. If you happen to be in the area, check it out!
My husband and I love Goorin Bros. hats and visit their shop in any city we are visiting. The Charleston shop and their staff are fabulous. Very knowledgeable, kind and accommodating. We owe them a long overdue thank you for helping us to find and ship 18 hats out for us and our wedding party in Salt Lake City. They were helpful and went above and beyond to find us the styles and sizes that we needed and even throwing in a few hat boxes to protect them along the journey. This is THE BEST hat shop hands down. Old fashioned quality and customer service.
Great place to find a hat. The young man that helped us was very knowledgeable. Will go back again.
This is my favorite shop to visit Downtown. Looking for the perfect hat for any occasion the professional staff will help and teach you all the proper hat information. Looking for fun go in anyway feet to know the status my fiancee and I did and they are some wonderful people. Want to try on ALL the hats do it they will help you have fun without any pressure to buy.
Great shop! Everyone is so friendly and helpful!
Hands down the best shopping experience of my life. Stephen helped me figure out my size and style, and he didnt make me feel rushed to make a decision like most salespeople. On top of the great customer service, the hats are amazing quality. If you need a hat, Goorin Bros is the place to go!
Went there today for my first purchase .I really enjoyed my visit definitely a great experience and will be coming back
This is a GREAT hat store. They only sell hats and they will take the time to get the correct fit, yes good hats come in specific sizes. They also clean hats and did a great job on one of my old but lovely hats.
I am new to hats. This hat shop is awesome. They have a great selection of stylish hats. Shouts out to Charlotte who guided me through my first hat selection and helped me pick out an awesome hat for fall. If you are in to hats or know someone who likes hats, you must stop into this shop right by Marion Square.
The gentleman working in the shop was very knowledgeable and very helpful. He could even tell right away what size of hat I wear. I ended up getting a stylish little hat that suits we very well. The selection in the store was wide enough that there was something for most everyone.
I purchased a hat from Stephen about a month ago. Ive never felt confident in any type of hat. Stephen worked with me very patiently and he and I agreed on the Guido Delgado Fedora. I wear my new hat in Columbus, Ohio where you predominately see Ohio State ball caps rather than other types of hats. I have had a number of compliments; including one gentleman saying, I really like your hat. I wish I could pull it off like you do. Id say, based on this compliment, that Stephen helped me pick the perfect hat that I can finally wear with confidence. Thanks, Stephen.
Awesome hat selection even for women with large heads! The service was superb. Highly recommend Stephen. Will definitely be back.
AWESOME PLACE!!!! Super friendly and knowledgeable staff! Had a blast shopping for my husband and I and bought gifts for family members too! Highly recommended overall! ⭐️⭐️⭐️⭐️⭐️
Such an enjoyable experience. Thanks to Steve for helping me find the perfect hat. Totally fell in love with this place and my new head wear! Really give a damn about their product. Really want you to find what you want and what works for you. Two thumbs up, five stars etc. Go to this store.
Props to Lea who sold me on my hat. She was very friendly, very knowledgeable and spent a good amount of time talking me through the different styles. Ended up selling me on a hat I never thought I could pull off. Enjoying it every day I wear it more and more!
The service that has been given to me was perfect, really perfect. The young guy had good awareness, was friendly, saw what fitted my head, tried to stretch my taste a bit (in a good way), knew what he was doing and was honest with me. These hats are pure quality (if you spend more than 60$). Because of a special steam treatment, they ger real soft and you can even fold them to travel. Also the store is really nicely decorated!
Nice shop with friendly people. You can try what ever you like, and they will give you professional advice without pushing you in a direction. I like my Fedora so much...!!
Cool hat shop! Employee was very nice. Nice assortment of hats.
Just bought my tenth. Filled my card. Awesome suede freeby for the fall. Love the service and ambiance. Goorins rock.
The staff are very accommodating. I recommend going on second Sunday. We haven’t had a negative experience yet.
The guys have a lot of hat knowledge.
Great Customer Service! Thanks Kaleb! #charlottecustomers
Nice hats and zany staff but just too pricey.
They were fantastic. Well worth the visit. Very high quality hats, staff was very knowledgeable and friendly.
Friendly, knowledgeable & relaxed staff combined with the many styles & superb craftsmanship of the hats makes this shop outstanding! Hats off to yall!
Very cool little hat shoppe. A must stop of you are walking on King Street.
Very nice selection of hats. Staff is very polite.
Just called for info on newsboy caps, talked to Chris-way helpful, looking forward to visiting the store!
Bailey from th Charleston store was so helpful! Her store didnt have the hat I was looking for so she offered to call around and put me in contact with a store that did! I called over 5 locations before I spoke with her and shes the only one that offered to do that for me! My Macey is now on the way! Thank you again, Bailey!
The most top notch, knowledgeable, fun, and helpful staff. Thanks to Tommy, I now own the two raddest hats in America! 👒
One of the shopping highlights of any trip to Charleston. Like Harry Potter picking his wand, the staff at Goorin Bros will bring you to a hat that is a perfect match for you.
They have an amazing hat selection and very friendly staff who can help you find your own unique style and what fits you best. Great location near the park as well.
Beautiful, high quality (and expensive) hats.
Nice hat shop! There are other ones in different cities, but the one in Charleston has a great staff and a great selection!
Awesome place with solid service and excellent product
Awesome customer service, they have some amazing hats!!! Worth every penny!!! Cant wait to go back!
Unexpected day! Just tried walking by and got sucked into the joint. Ended up walking out with my first Ivy hat. Thanks to the guys for their undivided attention and assistance. Thanks even more to my wife for one of the coolest wedding anniversary gifts of 17 years! This is definitely the first of many more hats to come. Plus, they have a happy hour every thursday...will be checking that out and everybodys hats there.
I had an incredible experience in this store today, I was floored by the service.I should start by saying that I am a tough customer. Im extremely particular, and I usually have an idea of what I want before I even walk into a store.I have wanted one of these amazing hats for YEARS, but my budget didnt allow it. Today I saw they were having an incredible sale, and my husband and I went in hoping to find something at a decent price, that fit my peramiters.First glance, I had already lost hope. But then, a magnificent angel of a sales associate swooped in and started showing me pieces I hadnt even noticed. She quickly noted what I liked and didnt from each piece, and matched me with several beautiful new hats to try. One in particular was a killer grey hat that turned out to be made from rabbit fur. (Cute, but I couldnt get past the fur thing. Or the price tag...)Finally she matched me with a wide brim cotton hat, in the color I preffered, in exactly the style I hoped for. I had been unable to put what wanted into words, but somehow she did it. It wasnt fancy, wasnt the most expensive hat, but to me it might as well have been.Time to checkout. I wear the hat to the register, and of course I want a hatbox for my new hat. But alas, the sale has cleaned them out of the box for my hat... But wait! A second angel swoops in an produces a box for me from the very bottom of a display, and helps me at the register. Making care recommendations, and asking me to bring the hat back to visit whenever Im in town for a check-up.The part that made me feel so wonderful, and makes me appreciate this experience is that even though I wasnt purchasing one of the very fine and expensive hats, they still took the time to make this special for me. I had wanted to be able to purchase a hat from this company for years, and finally doing so -and having it outshine my expectations of what it would feel like to finally make that purchase... It was magnificent.Every individual who works in this location was kind, caring, knowledgable, great conversationalists, and were great listeners. Ive worked in retail for many years, I know what good service looks like -it RARELY gets better than this.Give these people a raise, or a free hat, or whatever it is you do to recognize excellence. Because if you dont, Im going to swoop in a recruit them for my company 👌🏻😜
Knowledgeable and friendly staff. A good selection of quality hats.
Great bunch of guys, very positive, very professional.....
Awesome hats! Awesome people! Very knowledgeable and passionate about it!
Fantastic shop, awesome and helpful employees!
Some wonderful craftsmanship in the headwear in this store.
Always a pleasure.
The sales people are very knowledgeable but very pushy.
Great customer service!
Excellent hats and excellent service
Excellent service & products
Helpful and knowledgeable staff
Good guys!!
Extremely knowledgeable
The atmosphere of the shop and the hat are so lovely that they are bothersome. The clerk is kind enough to check the size of his head properly. I also handle a variety of feathers attached to the hat.