Great staff! Ive visited the store several times and have had a good experience every time. Staff are polite, patient, knowledgeable and efficient - they ensure all customers in the store are catered for. The Pickup process is very quick. Even during peak hours, you wait for a few minutes only.

I had the most egregious experience dealing with this Apple Store. I purchased an I phone at this store on Thursday. It was sold to me uncharged, dead and without my Sim Card from my carrier. I asked for my Sim Card. The salesperson proceeded to tell me that my carrier doesnt set phones up the proper way so I didnt need it. I believe that he just didnt want to be bothered with removing it. Even the way he told me to set it up was not best. The supervisor Gina told me that they tell customers to do it this way because the other way takes to long. Not giving me my Sim card is out of protocol as I have been told by several agents at Apple Care. After spending 4 hours on the phone trying to rectify the improper set up of my phone, Ill be returning my device for a refund. I spoke to Gina, who claims to be a supervisor for the Cherry Hill store. Im not sure if she is because she doesnt have the temperance or skill to supervise her way out of a paper bag. She was rude and knew that she shouldnt say what she was about to say. She started with Not to sound crass, but the reason why youre having the problem that youre having is because you chose a passcode that you cant remember. Beginning with not to sound crass, she knew that it wasnt the right thing to say. That wasnt even the problem she just doesnt know what shes doing. After 4 hours, I finally spoke to a person at Apple Care who fixed my problem. Im not impressed with this Apple Store. Someone from Apple Care told me that I would receive a call from a Store Manager but it never happened.

Having watched the launch of the new imacs in colors I wanted to check them out myself, having heard how bright the backs of the computer are. As I like to say, the Apple store is so close and yet so far since Im not a fan of the Cherry Hill mall. Luckily the Apple store is located right outside the entrance of Macys. Walking in was like going to Wonka land for techies. The colors are amazing as was the performance. The staff allows you to play and are available to answer any questions. It was good to see them in person as they didnt appear as bright in person and a few of the colors were actually hard to distinguish. My best laugh of the day was a couple that walked in and asked if they were touch screen. Seriously, have they not seen the surface commercial? When told no they said thats the end of that. I may not be a fan of iphones with more parts being made by Samsung and so many software glitches, but when it comes to computers who needs touchscreen when they last the longest and provide the best security. If you need service youll still need to schedule an appointment or add your name to a list.

We went to purchase a new phone and were helped by Justin. He was so patient while answering all of our questions and friendly. He even stayed late, after his shift ended, to finish setting our phone up. Thanks Justin!

Great store for a phone or IPad or even a laptop. Great selection of products. Love it!!!

I have to say this Apple store has been the best one thus far ! Normally when I go into a Apple store I’m waiting a extremely long time but Angela took care of me with customer service since it was very busy. She made my experience extremely pleasant and I hope you appreciate her! She knows we are humans and not just customers. You should hire more people like her ! Also shout out to Kaylee for fixing my phone thank you.

This review is all for Harvey at the Cherry Hill store! I came in on a busy Sunday with no appointment but desperate for a new computer. I had lots of old devices, hoping for trade ins. My purchase was complicated complicated with lots of moving parts on my end, and I was quite a needy customer.Harvey was able to squeeze me in at the end of the day, working beyond when they closed. I felt so supported and felt like he really advised me on how to make a wise decision for my business.I want to give him a huge shout out for amazing customer service, support and just working with me to find a solution on a day that I had doubts Id even be able to be seen.I dont recommend going into this store without an appointment for the sake of the employees and yourself as you may not be seen. But I will say, I am so happy to have been helped in such a compassionate way!Give this man a raise!

First time buying a apple product. I had to make an appointment on line, when I finally made my purchase, NOBODY CARES TO EXPLAIN HOW THIS 800.00 PHONE WORKS.!! AND didnt come with a charger just a cord.. expensive phone that I cant charge

Apple is absolutely the best!Scheduled my appointmentTook me in on time, tech supportChanged out my battery on my iphone 8+Checked the phone completely overand had it back to me in an hour.Very professional, very polite, very welcomingI will go only here to buy my apple products and get support from now on!Simply the best!Definitely 2 thumbs up👍👍I will let everyone I know, know what kind of excellent service i got there!

Im very dissatisfied with the Customer Service at this store. I traded in a phone towards a new phone and was having issues fully accessing my phone. I spoke with Gina who claims to be a supervisor but has a personality that is unprofessional and rude. When I asked for her manager, she refused to provide this information. Dont waste your time going to this store! If you must have an Apple product, dont shop at this store as they are incredibly unhelpful and dont support the advice given by Apple Care. No wonder the stores ratings are less than 4 star. After I spoke to the 8th Customer Service Agent at Apple Care, I finally spoke to someone who knew what they were doing and fixed my phone. Based on the information that she gave me, Gina obviously doesnt know her job. The help that she claimed to offer was disputed by multiple Apple Care agents.

After my niece dropped her iphone and busted the screen, I was originally going to go through my carriers insurance and have them overnight a replacement. Checked and saw It had apple care still active so I stopped by to see if I could drop it off instead. Popped in and was greeted by a pleasant agent, Amanda who had us sign in with a cell phone number and let us wander the mall for a bit. After we got the ping to come back, we met Dan, who helped us significantly faster than expected. He swapped out the broken bits extremely fast and we had a working phone in hand before close. Im normally a huge fan of Android, but that apple customer service is outstanding.

The staff here has great customer service. They were very informative and friendly!

Cant say enough about Chris! He went above and beyond the call of duty to help me miss the 4 hour wait period (!) and get exactly what I knew I wanted going in. Chris was insanely personable and made my shopping experience really enjoyable! Thanks Chris!!

This is the place to go parking great mall kool

Very very unhelpful, the women who we approached with an appointment to get help was no help and basically walked away when we were speaking to her. Even the apple support man we talked to on the phone said there was no reason for the women to do what she did. Pick any other apple store to go to, not this one.

I don’t think anyone at this store has ever used their own curbside delivery. There is No indication as to where it is. I was parked in the wrong spot so instead of notifying me of this, they just kept cancelling the delivery. Apple needs to do a way better job of guiding people to where the pickup spot is and then communicating with the customer if there is a problem.

Super nice and helpful staff! Patrick helped me decide between models of a product and went above and beyond answering all my questions. He didn’t make me feel rushed and really took the time to help me find what would work best for my needs and usage level. Can’t say enough good things about him or the store/other staff. Great covid cleaning procedures, seamless checkout, all around great service!

Terrible customer service. Went to the apple store to get my iphone repaired and was informed by their technician, Shawn, that I will be receiving a new phone at no cost within 3-5 business days, because my current one is not fixable. 3 days pass and I receive an email from Apple stating that there are other issues found with my phone and it will cost me $300 to repair. I call the store, because I was never informed by the technician that the phone may be requoted and that I would have to wait 5-7 business days to get it back. (Whether is repaired or not) On top of this I was informed that there are overnight options and I can get my phone delivered overnight if I need it quicker, and that was also misinformation. Now I have to wait however long for my unrepaired phone to arrive. I called again and asked if there is anything that can be done, since I was given wrong information and I was simply told, Sorry there is not and our apologies for not relaying that information correctly. I just find it absurd that a multi billion dollar company cant do anything and their support desk is called the genius bar but are not providing correct/ clear details.

Milan from the Genius Bar was beyond helpful, patient and engaging. She went above and beyond.

Walk in and no one asks if they can help. Not my idea of how to retain customers. Strange thing was this was the first time I have ever seen that store so empty.

Very nice people, always willing to work with you and help solve any issues. Caring staff

This store probably has the best customer service of any store Ive been to. Ive never seen a more respectful and professional staff than the one here at the Apple store.

I wait so much, but good service

A very nice Apple Store. They have entrances in the Mall and outside the Mall which is convenient. The have huge windows that are really clean that lets a lot of light in making the store really nice to shop in.

I love going in here, and seeing the new products. If you have been looking at a product online, and are not sure, come in just to test it out. Their booking process could not be simpler and they have measures put in to keep you safe. Very kind and knowledgeable staff.

Beautiful place... Unfortunately Im an Android person 😄

Relocate inside shopping mall for better service for good deals

Apple is run like a cartel now days. This location is no different. No other store has or needs 3 security guards to keep you out. And buying their products is like going to IKEA. Everything separate. Oh you wanted to charge your phone... oh wow dude, a charger is extra. There’s this clever little bit they put on Apple.com where they virtue signal how they’ve reduced packaging to save the world. Well, they did, kinda, the phone box is smaller because there’s nothing in it but a phone, then you need to buy three other boxes. So, it’s way more trash than it used to be. Just like Apple.

Nice people, fast service!

Formerly Apple store. Now Fan Treasures. Great selection of sports attire/novelty. Friendly, knowledgeable staff

Excellent customer service. Tech Justin was not only knowledgeable but very patient with someone, like myself, who has zero knowledge of new technology. 5 🌟 plus.

A store where you will find everything.

I love coming here 💕 very peaceful☮️

My impression is based on the experience that I had when I urgently needed help from the customer service of this store. Basically people whom I talked describing my problem were doing their regular job, the one they supposed to do for us their customers but the way they were doing it did make a difference and that is what counts. The team that was helping me was Misty, Jason and Teana (I apologize if misspelled the name I caught them on the phone). From these people I would like to pick out Misty.That is why. She could be polite as she was, she might offer her help to me when I called, as she did and she would be doing her job perfectly fine if she just agreed to me that my story was long and complicated and it might be better to wait till I catch Jason who was already filled in. But instead of that she insisted me to try her, she was so sincere asking me to share with her my problem promising that she would do her best that I just could not do otherwise and never regretted that. After she successfully finished her job I told her that it is good to deal with a Great company and Apple is most definitely one of the Greatest. Even if you are in trouble, Great Company finds a way to help.  Now I would like to add that only people who work at the company make her Great, not the other way around and looks like people of this Apple store completely fit this task. Thank you Apple store at Cherry Hill, NJ for having such wonderful workers on your staff.

What a joke. You make an appointment just to stand in line. I heard techs might be out today which is fine, but then cancel some people! Send out a voluntary cancel message, I would have cancelled and booked for another day! WHAT. A. JOKE.Also, why do you have a sign facing outwards towards the mall hallway that says ‘Genius Bar reservations’ with blue markers on the ground, and yet that’s not where you’re supposed to stand... the security guard had to repeatedly tell people that that was not the right line... instead of simply turning the the sign around or moving it into the store. A simple fix for a simple problem. *OR* how about you move it over to the where the line is, where you want people to stand?

Went to the store last week for my 1pm appointment. Got there at 12:45pm and stood in line behind 3 people until I was finally helped at 1:30pm. Two people before me had 11am appointments. Very disappointed that I had to wait in line for an extra half hour because two people decided to show up 2 hours late to their appointment yet were still helped before me, and they werent even helped till 1:15. I only took maybe 3 minutes talk to them and didnt even end up using their service in the end. Extremely dissatisfied with the service from a supposable high tech, advanced company that cant even figure out how to schedule appointments correctly to make sure their customers get in at their schedule appointment time.

I never been team Samsung apple sucks

Great experience at the Genius Bar and associate helping me but wait time was significantly longer than expected. 35 minutes past my appointment time with only 7 people in line in front of me.

Terrible experience and POS who does scheduling was very condescending. Was trying to buy an iPad and decided not to because of him.

This experience was absolutely horrible. a friend and i brought our macs the same day and i was told i would have mine back the next day and hers would be shipped and back in a week. a week later they called me and told me it was shipped and in texas to be fixed for a battery issue, free of charge. another week passed and hers is back, while they called me again to tell me they never even opened it until that day to find water inside and i would have to be shipped a box to ship it myself and pay $99 in damage. makes no sense as to why hers was shipped out the same day and mine was not even opened when they told me they knew the issue and it was already being fixed. then, the next person told me it would either be $99 or $299 and i wouldn’t know until i accepted the charges. so, two weeks later, i was still waiting for the box to be shipped to me so i went to pick up my mac to have it in my own hands, and they tell me they could fix it there for me (which could’ve just been done this whole time and saved me a long trip). they told me 3-5 days and a week and a half later i’m still waiting for my mac and the box i don’t even need anymore. it has now been a month and a half without my mac i was told i would have back the next day. i’m a college student and online learning is essential right now, so being without my only learning tool for so long is very frustrating. service makes absolutely no sense. upsetting i put so much money into several apple products and am treated this way in return, especially with apple care.

Besides Sagemore it’s the best Apple Customer service in the Tri-State Period

A nice place to do all shopping needs

You let a customer who was traveling come in needing a charger for their laptop leave with the wrong charger. They gave you the exact model and year of the laptop and the sales rep genius was asked if they were sure when you provided a charger that seemed different than the charger left back at home. The charger you sold didnt work (didnt fit) .. looks like you dont have a grip on your product family or customer service.

Too expensive! Go to Walmart!

Not appreciated.I came here to get my phone fixed.I got checked in and the attendant said I’ll be back in minute. Waited for like 15 mins and no one showed up to the table. And I was told not to get out of the seat because of COVID-19. I suggest you go there if you have a day off from work or just bored from doing your daily routine work.

My phone was damaged due to an accident so I came in to get it repaired. My tech guy Justin was very understanding and helpful to me. I just wanted to thank him for what he did because I wont forget. I hope to help another person in need in return for what he did. Thanks Justin you’re the best!

Efficient, admirable retail process. Staff is well trained.

I walked in the store to buy an iPhone 12+ max and an iPad I was trying to ask questions to make the purchase with a very young girl in the middle of the aisle inside the store and she was giving attitude she does wanna help you know what a very poor customer service is such a beautiful place where the Sale great products

Love this place, BUT you will spend so much there we went in for a laptop and came out with a laptop 2 iPhones and 1 iPad. I don’t know how. Great prices

After a couple stores finally found what I was looking for...phone accessories.

Bright, clean store.

Im not really thrill about 🍎 products they are second to Android especially Google pixels, so with that being said the customer service representative was ok . A lot of people could there be something wrong with so many going to apple fix those bugs 😜

Went in to get help because my phone was not taking a charge and the associate looked at it and said oh man you have a lot of lint in there but offered nothing to help. I went right to AT&T next and the associate cleaned out the charger area at no cost, took about a minute and was free. And it worked!

The buying experience at Cherry Hill is very good and I would give 5 star for that. But the repair service is the worst. They doesnt know anything!!! I went there because my charger was not correctly fitting in the charging port. The guy told me he can see a bent inside my port and it will cost mr 600$ to repair even if I had warranty. But I went to a different repair shop the guy just looked and using a tool he picked up a small pice of paper and that was it, the problem fixed.. So from my experience never believe apple repair!!

Clean store was well stock 👌.

I found out I like android better

Genius bar employees are exceptional 10/10

Staff was very friendly and helpful. Appointment only because of COVID but everything was smooth

Favourite store easy Pickens

Very helpful staff.

Very convenient to shop more parking then you what i love 👌 it.

Excellent service. Great system for handling customers.

The customer service I received from Demetrius was amazing . Really made it an enjoyable experience.

I wanted to return a watch that I had bought 2 months ago, unfortunately the return policy for apple products is about 2 weeks. Luckily, I contacted the store and asked to speak with a manager, after I let Patrick know about my situation he completely understood where I was coming from and let me return my watch for a full refund.

Some people are rude and some are nice. It can do better..

New I phone coming up

Would give 10 stars if i could .. prompt friendly service. The young man did all he could to get phone back working and gave me advice on what to do moving forward. Will be going back without a doubt..

Danny was incredibly helpful, extremely knowledgeable, and very empathetic with my microphone not working on my iPhone. I had a great experience with Apple because of Danny’s remarkable knowledge of Apple products and services. Please recognize Danny at the earliest opportunity or in your next recognition meeting. Again, thank you Danny!!

Awesome experience from very knowledgeable and caring staff members, Bruce and Jay! The store was packed and yet Bruce never made us feel rushed. He gave us individual attention and shared very helpful information to make sure we were getting the best deal. Then he turned us over to Jay, who was helping a table full of people and yet never once did we feel forgotten or ignored. Thank you both for an awesome experience!

As with anything apple everything cost touch. Service is slow and and most of the reps dont honestly know much about the products.

Went in for service. Technicians did a thorough test and determined unit needed to be replaced. It was replaced with no fuss. Very happy. I expected resistance and attempt to sell me a new unit. Just the opposite. Smart business practice. They kept me as a customer.

I bought a series 5 watch in July. Don’t love the watch and want to return. This store will NOT let me return, or even sell back for store credit. HORRIBLE representation of Apple. I’m now stuck with a $600 watch I don’t want and on top of it they were rude. SMHDO NOT SHOP HERE— THEY DO NOT CARE ABOUT YOU AFTER THE SALE

The Apple Cult is 💯 💪🏾

Went in with my phone completely cracked and bent my phone provider wanted me to upgrade and pay over 250 went to Apple and got me taken care of within in hour walking out with a brand new phone they were so pleasant and made the whole experience easy. Gregory molly and miles all helped and were very nice !!

One of the AirPods stopped connecting after 6 months. One of the most expensive wireless headphones on the market should not go bad in 6 months. AVOID AT ALL COSTS. They also won’t connect half the time or only one headphone connects. GARBAGE. Apple isn’t what it used to be and your know once you go to the store they will just blame the user for automatic pairing headphones to stop working. Keyword automatically suppose to pair.

I went to your cherry hill mall curbside for help with a replacement on my device that I have had for less then a year and I was pretty much dismissed by all four male representatives that walked up to my car. I was told that I couldn’t get help With my device as well as making a appointment for them to give me assistance. Not one rep was helping a customer when I arrived they were all on their phones but none wanted to help me with my device. My phone is had stopped working And went completely blacked out on 6/24 after flashing with the Apple logo multiple times. I explained to reps I had drove hours away to get to there curbside location and didn’t have a phone to call the 1800 Apple care # to make a appointment. I was willing to wait fir them to get free time to help me I even asked if they can make a Appointment for me but all I got was a big fat No! Not to mention I payed over 5,000 dollars on Apple products not even a year ago . I am very dissatisfied with the customer experience and will be reaching out to corporate to make a complaint !

One of the nicer malls in the area. Theres something for everybody and reasonable prices.

I went to the Apple store without a reservation. I thought I would be standing there waiting for a very long time. I was pleasantly surprised. Apple was very organized with everything and I was seen promptly by a gentleman named woskar. Woskar not only answered all of my questions, he was able to fix my phone and connected me with your business team.I was so worried with the whole Covid thing, but he put me at ease and I was in an out in no time. Well done Apple with hiring this gentleman A++. I wish all your techs were like him.

Fast buy iPod and iphone

The customer service in this store is fantastic makes me want to throw away All my Samsung devices and buy all Apple

They were very friendly here.

Not an Apple user, sorry love my Samsung, went for sons birthday purchase of new phone. Everyone was helpful, knowledgeable and nice. If I ever were to switch to Apple Id blog back for sure!

Nice store but to expensive

Very helpful and curtious service.

Absolutely horrible experience. My phone was not working correctly so they gave me a new phone. Promised my pictures were stored in the cloud. I lost years of photos. I am completely distraught over that. I’ll never go there again

Went here to pickup 3 phones on a business pickup. The associate James was very diligent and required the proper information before releasing the phones. Which is great to see that not just anyone can pickup a device you left.The manager Patrick was awesome and worked with me to assist me in my pickup.The store was packed since the day after Christmas but we were out in around 25 minutes.Kudos to this store!

Awful customer service. Security guards are unnecessary. I dont know why buying a phone and returning it is so difficult.

Wasnt allowed in. Have to order something online, and can pick up in cherry hill store. Very disappointed, was hoping to look around.

Were just going sneaker shopping 🛍.

Beautiful mall

The Staff is fantastic they are genuine and honest. They wont rush you out after they make a sale. They will make sure your happy and understand how to use your devices.

Its always crowded, a bunch of supposedly sales people always standing around looking at each other and having there own conversations before asking if they can help a customer. Ive been in other Apple stores, but this one is the worse. They need to have customer Service training and get on the ball.🕶️

It was great

Awesome

I have to give this location 5 stars just because of Kaylee (not sure if I spelled her name right) she was fast, thorough, and very informative! I had no idea of all the activities apple has available for children until she helped us.

A great experience. Very knowledgeable people. Probably the best Apple Store in the area!!

Top line!!!

Hate long lines

There was a very long line and many customers in the store Im sure they werent all buying new phones maybe the Apple phone is breaking down too many times too many people makes you think wheres my Android

Best for apple supply,support make a appointment for help before you go