Ed S. was very helpful and provided great customer service! I will definitely be coming back to this auto-zone.

He is alone cant go out to check the batteries of my car. Nice guy

I dont know much about cars but I know enough to ask a professional!. That why I always go to this spot on cicero.quick answers without feeling stupid.Great prices and never the upsale of unneeded items

I’m so disappointed in this auto zone in Crestwood I’m 35 years old I’ve shopped at this auto zone since I was 15 with my learners permit. I’ve never went in the and they couldn’t tell me the specifics, cause I assume this is their job. I went in today hey I have a 2018 dodge charger I need front and back pads. The Mexican/Spanish lady said what engine I said 6 cylinder that’s all I know. She said well I need to know how many pistons and is something is vented or plated etc. I said I have no idea someone here always tells me. She wrote these 2 questions down on a blank receipt and said come back when you find out. I went directly across the street to O’Reilly Auto Parts with the same info I gave her. The woman simply looked out the window and knew exactly what pads I needed. I said thank you so much cause they couldn’t do that for me across the street. She laughed and said it’s their job. I then showed them the receipt and they had a big laugh. But I’m still hurt that they did me that way. It’s my home store. That wasn’t cool at all.

I didnt get the guys name, but he was extremely extremely helpful. He did his job. He knew what he was talking about. I live 20 or so miles away from here, but Id almost rather drive here just to get parts, esp. tools. This place is just frickin awesome. Thank you

Always a great experience when having to purchase auto parts. Service is always awesone. No skackers here.

I use this AutoZone all the time on Cicero because they always give me the right parts that I asked for....I also get the special tools that I need and always the right ones to rent.......I went to get brake pads for my minivan Chrysler Town & Country

Both the one in Midlothian & Harvey were fast & prompt with the parts I need for my vehicle. Will Recommend everyone I know to them both.

Service was extremely poor. When I walked in and young man was on the phone taking an order which I can understand but he didnt have enough sense to raise his head up and say Ill be with you in a moment or anyting. Fortunately somebody came out the back finally and pointed me in the direction of what I wanted but I wont be going back there again. The young man that was on the front counter act like he was doing me a favor.

Thank you so much to the quick and thorough service!! My battery kept dying and within 30 mins of calling, Rachel had the battery ready and replaced it for me! Great price, but the service is what’s gonna make me come back when I need any pasta. Thanks again Rachel!

Good selection of oils. Needs to be open later.

One of the most poorly managed stores Ive have experienced the Manager is extremely rude and unprofessional.Too many other options of Auto parts stores out there.I recommend taking your business elsewhere.

The Assistant Manager is awesome. 5 out of 5 would go back

I must say I dont think Ive ever had a negative experience at autozone, there has been the occasional wrong part but thats my bad, today I miss diagnosed battery being the issue and with out hesitation the parts manager Rachel, accepted the battery back but it was the customer service experience that left me in awe. I can see why she is the manager. Im almost excited to go buy some more parts from that location! Great service! 👌

Jacob went above and beyond to assist me with a small light bulb issue. From taking the rear lamp off to installing new bulb.You dont see that many places...THNAK YOU JACOB!

My boyfriend and I just left this store and we were very pleased with the service we received from Rachel! She was very knowledgeable about everything we were looking for. She also put on our new windshield wipers for us and she was very quick, but efficient! Thank you, Rachel!!

Excellent service I went in for wiper blade before I can even ask they offer to install them for me

Took my daughters truck to have battery tested, been having issues, reader read bad battery, we purchased new battery and asked for assistance with removing old battery and putting in new battery, Ed was very helpful with all that, took some time to remove the battery bar that was over the battery to protect the battery, thanks to Ed for helping a single mother and daughter. It’s is very well noticed when staff is helpful and whiling to extra to help a customer. All staff at this location was pleasant, but Ed gets the gold star ⭐️

Very good AutoZone location. I got 15 percent off with their full brake job discounts as well.

Awesome place for parts for car and truck

Very good experience here. Juan was super helpful. He was quick, efficient, and was very happy to help me.

Friendly workers I was in and out no problem

Had break like replace by a young lady. Quick, clean and patient.

I went in to Autozone on a below zero day and needed a battery also to be installed and Rachel who works at the Autozone in Crestwood helped me out she sold it to me and also put it in for me. I couldnt believe how fast and efficient she was able to do that for meIt was awesome to seeSo very gratefulThank you so much Rachel!

The women who helped me at this store was super nice, helpful, and knowledgeable even after some old guy was rude to her.

Ashley was very helpful and nice. And she has great hair!

The gentleman helped me with putting my battery in and gave me some helpful information too.

The parking at this locations is plentiful. The store is clean and well organized. I was immediately greeted by an associate, who was going to look up the part. As I knew what I needed, the gentleman was kind enough to show me to the proper location in the store. The young man was helpful and courteous through the checkout process as well. Thanks!

I just stopped in to get new wipers and wasnt really sure because I have a new vehicle with different wipers that Im used to and Rachel helped me out and told me what kind to get and she also helped me by showing me & put the wipers on my vehicle which was amazing because I wasnt expecting that type of service so I was very happy! THANKS RACHEL

Pretty nice for autozone

Helpful associates ...sometimes

Amazing experience! Rachael was helpful from the start to finish. Will be back as I’m not used to this type of service at any other parts store. Keep that genuine willingness to help personality and you will go places!

Always very helpful and they have most parts that I needed

Very helpful staff

I come to this store regularly and have noticed that the staff is always attentive and knowledgeable. Rachael has consistently been there to greet and assist me the moment I walk through the door. She even knows my truck now and has no trouble getting my parts so I can be in and out without a hitch. I highly recommend this location and Rachael in particular will definitely get you what you need in a timely fashion.

The staff was knowledgeable and helpful. Edward was a gem. I recommend this Auto Zone location.

Staff was nice

Didnt feel inviting or energetic about being at work.

The employees here are always quite helpful. Anytime I walk into this location I am always greeted and they asked me if I need help finding anything. Also, any time I call this locations to find out prices they are always very willing to help and give you the price over the phone.

Nice good people

Rachael is Amazing as an employee. Was so helpful. No problem returning here

Need more adult knowledgeable staff.

New to the area. Everyone at this location is friendly, and helpful.

Very knowledgeable and courteous staff

Friendly people who helped.

Went to buy oil and filter. The gentleman attending me at the cash register went out his to see if I could save money, and sure enough he got me a better filter and saved me $14 cause it was on sale. Been going here for years great customer service fair prices. I highly recommend the Crestwood auto zone.

People were nice and helpful

I went to get my core back from an item i had recently purchased.Saleman was very helpful and courteous.

Great selection at fair prices

Friendly staff.Ed is the best I needed a car battery he found it for me and even installed it quick and fast.Thanks again Ed 🙂Keep up the good work Autozone in Crestwood 😊

I normally do business with them. This visit was for an exchange.

These guys are the best checked my battery and decided time to change super helpful very much recommend

I was there last year for some oil, but I drove my old car than I had it sit on the parking lot of my appartement for long time than I had it just jump so when I was there inside for about 20 minutes and then get out my old car didnt start, so I tried to jump it with an old jump starter but didnt work then I went inside for some help and ask the for some battery jump the first thing she said was if I have driver license, why she ask for a drivers license at the store I just didnt made any sense, how ever there was an other guy with an angry face who dicide to help me, we went outside where my car was and he tried to jump it but he couldnt I new my battery was ok, it just a good battery started, but he said they didnt have one, the only thing he recommended me was to take off the battery bring it inside for checking and then get a new one there, I coulncou believe the didnt know what to do help me, so I went walking to my appartement than was only few blocks from there get my other car came back jump my old car leave my new car drove my old car home and came back walking to get the other car, that was a bad sperience for me I dicide to do not go back to that store again, thankfully there are some other auto parts stores near by.

They gave us a brand new radiator for my truck with no hardware and to top it off we just found it has a crack in it. They were rude and had poor customer service. For now on we will not be going to autozone.

I visited your store November 23, 2019 to purchase a starter for my vehicle. My mechanics later informed me that the stater wasn’t necessary. I was actually having battery issues. After my vehicle was “jumped” by mechanic, I drove my vehicle to your store to return the starter to your location November 24,2019. When I purchased the part, i used 2 methods of payment ( credit and debit). This was explained to Racheal who at the time was processing my return BEFORE she ever started the process. Instead of Racheal processing my return exactly the way it was purchased ( split tender), she chose to tell me that her register would determine my refund method. Again, I reintegrated the payment was made using 2 methods. She then became condescending and rude telling me that the decision of processing my total refund would only be made to 1 of the payment methods used which was my credit card. I then explained again to her that, this was unacceptable and I wanted my refund processed in the initial method of payment. She continued to speak to me as if I misunderstood the process of a return method. When I suggested she call the help desk or someone who could assist with the process, she decided to finalize my total return to my credit card only. She then got on the phone with someone from the help desk and while explaining what had transpired, she stated “she acts like she doesn’t comprehend the process” (referring to me, the customer) ! I felt disrespected as a paying customer. I felt as if she judged me as a person who was trying to commit fraud ! The person from the help desk ultimately agreed with me as the customer and explained to her that it was HER error. Because of the banking systems being down (per help desk), I was then very RUDELY instructed by Racheal to return to your store at 9am November 25, 2019 to meet with her so she could reverse and resolve my refund method issue. When I arrived to your store (9:10a), Racheal was not available. Instead, Lisa, the store manager assisted me. Fully making Lisa aware of the situation, she was VERY polite and understanding of my concerns with my refund method. While Lisa got on the phone with someone who could confirm the reverse and resolve of this issue, I noticed Racheal sitting in her car outside in the parking lot. As long as I waited for Lisa to confirm things, Racheal sat in her vehicle looking inside the store avoiding entry. My intentions were to purchase a battery for my vehicle from this location ( because the battery was the actual part I needed), but because of the treatment I received by Racheal, I decided to spend my HONEST earned CASH with O’Reilly’s across the street. I regret to inform you that although I’m not making purchases with your company every single day.... Auto Zone WAS my choice of auto part stores. Unfortunately, I will NEVER visit your location again because Racheal. I appreciate your time and patience. I hope other customers aren’t treated as RUDELY as I was . Thank you

Very helpful nice guy good helpful workers

Nice place to get auto parts friendly staff if you havent been there get there

Lisa the store manager is Wonderful! Awesome Service 👍 Great Attitudes and Employees 💯🐢

People working there know their business and very helpful

Not to bad does usually have a wait, but they are also busy. Not to bad but prefer to have longer hours. Like the tool loan program and some of the warranty items.

Employees are very helpful & pretty knowledgeable.Prices are reasonable.Convenient.We shop here often.

Good customer service 👍

Staff could do better at not assuming women that enter their business dont know what theyre looking for.

Great prices on what they have in stock, hopefully they wont have to order it, can be a runaround

I deal with the commercial side of Autozone. Great service Jeff is very helpful and knowledgeable

In and out with what I needed, plus I didnt have to worry about the line that was forming.

Need more than one cashier to serve you

Prices are a little high compared to the market, but all in all a good place to get parts.

Awesome, the clerk was very knowledgeable and professional!!!!

Clean. Well organized. Enough people on a Saturday afternoon to help customers.

Very nice help

Very inconvenient hours. Door sais closed at seven and actually closed at 7.15

Doing a great job. Just needs a Lil more help with the delivery

Very helpful workers!

This auto zone always have what youre looking for and staff is very helpful.

Brought a bulb and they put it in for me

Service was great. The staff was very knowledgeable, helpful and pleasant.

Nice people helped me out with my car

Customer service was horrible. Cashier was very condescending. She looked up my item then started asking questions that I guess I shouldve know the answer to. And when I didnt she just rush me to another location will avoid this store in the future.

1st, the Crestwood, IL. Pepboys tell you they will order u a part and NEVER do . Ive been waiting almost 4 weeks and I just called again and still dont have them . I keep going back and fourth . I had my oil changed their and they were such in rush they they didnt turn off oil light . They also charged me $100 to tell me my A/C line was cut . Im done with Pepboys in Crestwood, IL !!!!!

Great customer service. Actual friendly people

Always have what I need in stock.

Good customer service ⭐

They didnt have the part I was looking for but the staff were very knowledgeable.

I was having a problem at the auto part store across the street..i came to auto zone and they helped me out with out hesitation... Thank you for the freiendly service!

Theyre the best. Just drive by all the other places and go here.

Could be better could also be worse.

Helpful and knowledgeable but they need more cashiers to avoid lines.

Had all the parts I need

Tried a different supplier. Helpfull staff

Good service. Quick checkout.

Good prices and service.

I like AutoZone in general and buy all my auto parts there. This store got lower score because they would not lend me a torx screwdriver to change my taillight where other other autozones would. I even asked if I could buy and return and was denied.

Best place to get parts for your car!!!

Good prices helpful counter people

I went to Auto Zone to have them check my battery which the sign in the window says they do for free....After speaking to a man inside he tells me that he can not check my battery unless i take it out of my car, charge it, and bring it in not attached to my car because his reader that you can use when the battery is in the car is broken. He suggests I go to advanced auto parts down the road. They read my battery in under 5 minutes. Personally, if you have a sign in your window offering a service and your machine is down, perhaps you should post another sign. Then Advanced Auto Parts was out of the battery for my car so i return to Auto Zone because ive had good experiences there before. I was waited on by a different man who said they had the battery i needed in stock. It took him 15 minutes to find this battery while not saying anything to me but answering phones while another man sat there and did nothing. After finding the battery he tells me he will have someone else put it in my car. He doesnt ask anyone to put it in. So im standing there for another 15 minutes and he finally comes back and asks the man at the next register if he can put it in. The man says he can not put it in because he doesnt have the time. How do you not have the time if you helped a lady find windshield wipers. Its not a 40 minute wiper process. Sorry to ask you not to stand there and assist me. He then says they are short staffed and its only him and two other guys. The store wasnt that busy and it wouldnt of hurt for him to put my battery in. I can happily say I ended up at Pep Boys, was in and out in 40 minutes, got a 72 month warranty on the same battery as well as saving 42 dollars on it. Also, I would like to note that two gentlemen who were also at Auto Zone also ended up at Pep Boys and they were complaining about the service as well. I was very dissappointed in the service i received at auto zone and will no longer be a customer there nor will anyone in my family because they were appauled at the lack of customer service. They guy who originally helped me seemed like he was making up excuses just so he didnt have to work.

Outstanding people to do business with

Good store friendly people

ALTHOUGH I had to wait in line longer than I expected but staff member was very friendly and he was able to help me find the parts that my car needed. Thank you.

Support Military. Very helpful