Terrible customer service! You can literally stand around waiting for help at the register and have multiple birthdays pass they just simply don’t care. I watched as one person just sat and stared down and refused to acknowledge customers.

I have to do vitamin b12 injections for the rest of my life do to a surgery I had. I was out of town and the CVS pharmacy in Damascus, MD refused to sell me a syringe when I left mine at home. I went to another pharmacy down the road and was able to purchase one with NO problem what so ever. The CVS staff was rude and unhelpful. I will not return.

My store experience is always pleasant, however my pharmacy experience is ALWAYS delayed even when I get a text message saying it’s ready for pickup. The extended wait and return never fails. It’s ever single time. I’m a household of 6 and 4 of us have regular medications to be field and it’s always delayed 😕

I was in CVS Pharmacy this evening and I witnessed rude, discourteous and disrespectful treatment of another customer. The customer was literally in tears and obviously angry. It got to the point where one pharmacy tech (older white woman) was yelling at the customer extremely loudly. Personally Ive always terrible service at this pharmacy and this is not the first time I have witnessed customers be treated in a rude and condescending manner. Very unprofessional! Its not like we are purchasing a pack of gum. These are in many cases life sustaining medications. Employees, especially the pharmacists could take the extra mile. This will be the last time I patronize this location. Do yourself a favor and pick your medications up elsewhere.

I had stopped coming in here for a while, but had to stop in for something the other day. Wow! I was pleasantly surprised. The store seems a lot cleaner and more organized and the staff are now helpful and friendly. Im not sure what happened, but its a great change. Keep doing whatever it is youre doing!

Terrible customer service.!!! Use a different pharmacy chain. Pharmacy Tech, Diane is NOT most honest person and female Pharmacist on duty corroborated her lie. I called the pharmacy this evening and tech answered and placed me on hold for 32 minutes and 20 seconds. I told her I felt like they forgot about me. Diane then proceeded to tell me, No calls came in, no phone rang and no one was on hold. I know Halloween is two days away, but there is no apparition here. My call was answered and immediately I was placed on hold by technician. The unnamed Pharmacist comes on the phone at 35 minutes and 28 seconds. She refused to give her name and corroborates the technician story. For another 4 minutes she was adamant that no calls came into pharmacy, now 40 minutes into the call. Please customers are not all liars and a telephone call times are not fabricated. I understand if you are busy. Just admit it and apologize. Do not tell customer who has been waiting for 32 minutes on hold that it is all an illusion.

Update: 5/16/19I appreciate Kaitlyn and Isabel. They are very helpful and friendly. Love getting my medications here. They will do everything to help you get your meds on time. Also, easy to talk to and no problem.Old feedback below:My whole family goes to CVS in Damascus, MD because we have had a consistent Pharmacist who had done a great job every single time. Her name us Mary. Mary is such an excellent Pharmacist! She is respectful and have been a great asset there at that location. She is reliable and thorough and never failed to make every customer satisfied with their experience. So we are now loyal customers for good! Switch your prescriptions there at CVS.

This pharmacy regularly takes 5-6 hours to fill a prescription. Have had multiple promised by 2-3pm, come to pick them up at 6-7pm and told they are just starting to work on them and it will be 20-30 more minutes. Absolutely horrid.

Ive always had a good experience at this CVS. The pharmacist has always done her best to help me out which is terrific as I am only here a few months of the year. Everyone has been kind even when busy and there usually is a wait.

Tina always helps me here, I love her! 10/10

I never thought I would write a review for a CVS! But I have to give a shout out to the amazing clerk in the front who was super helpful and friendly despite the fact that she was working on Christmas Eve. Thank you for your kindness!

Re pharmacy, CVS has been our main pharmacy for many years. But the local pharmacy has had consistently poor service for several years, including orders hardly ever being available on time, and so we are not using the pharmacy much any more. Very disappointing, as we like to support local businesses.

Absolutely horrendous customer service! There is always some issue with medication being filled. Orders take up to two weeks longer than expected. I was told 2 days on one medication that was ordered after 2 weeks with no communication from the pharmacy I took all my prescriptions to Safeway. One month later CVS contacted me to tell me they were ordering my medication... they had told me a month before it has been ordered. Pharmacy staff is the most unprofessional, condescending, over all rude staff I’ve ever encountered! I will say with the exception of Caitlyn. She is always apologetic and polite.

Good

Customer service is awesome in this location, I had such a great experience and the store has changed a lot. The manager is so friendly.

Not shabby in the least.

Great store! Going back today! The employees are so helpful.

This CVS customer service is horrible, either their management would resist solving an issue or anytime youre ready to check out they would pretend that they didnt see you standing at the check out point but theyre right in front of you either on their cellphone or something else...

Clean and well stocked store, helpful and friendly staff, great experience!

Two days ago I contacted the pharmacy on Lewis Dr Damascus because they auto-refilled my medication. I recently moved to a different city so I dont get the meds from this location anymore. Trying to be nice so I called in telling them I won’t be able to pick it up. I went ahead try to get refill from CVS in my current location. However they didn’t carry the brand I’ve been taking for five years. I called this store in Damascus and the girl named Katie answered the phone, who was impatient and rude. I was confused about the medication during the phone call. Instead of trying to help me find out what was the issue. She told her coworkerugh omg, this lady Zhang... with an impatient and unprofessional tone. I heard over the phone as she was talking to her coworker (she also mentioned someone named Brian). I know sometimes work can be frustrated and customers can be irritated (I worked as customer service once so I know). I wasnt rude or disrespect her, or any kind. Just trying to get the right medication. And now after pick up my med Ill never go back to this store. If I can give zero star that will be it.

Pharmacy opens at 9 on Saturday, but not today. No one can be in the pharmacy without a pharmacist so when they dont show up for their shift you cant get your medicine. Lucky for me I dont need mine to live. Complete ridiculousness. You have one job to do. They suggested I go to another CVS and have it transferred. Because the inconvenience of having to drive to the local pharmacy to pick up a prescription should be made even MORE inconvenient by driving to another CVS in another town and waiting there for them to fill it and then drive all the way back home. I hope someone lost their job. Ill be changing pharmacies after this gets filled.

Clean, well stocked and easy to catch from the road, this is a classic CVS.

Worst ever. Waited in line. Was asked 100 questions and then still didnt get meds and supplies i needed. They need to close

If I could give a zero rating I would. Horrible customer service in the Pharmacy section. I tried getting my blood pressure meds. Finally left without them.

Very rude obnoxious not willing to help the customer at the pharmacy section They get very loud and unprofessional not willing to take the time to take care of the customer I do not recommend this pharmacy at all I have diabetes I need my insulin they could give a flying F about anything They’ll get loud and rude and put you on hold for a long period of time

Just added wheelchair accessible parking

Amazing customer service!

The pharmacy staff is friendly and knowledgeable. Theyve always gone above and beyond.

They are not there to help!!!!!!

CVS Damascus Md