I love family feeling when I am there.

Terrible customer service, we bought a bed rm. set, they said it would be a couple weeks they would let us know, called them after 3 wks and it was yea, i think this week. then we got 2 nightstands, another week on bed and dresser, then they forgot the slats for the bed, maybe next week on those. supposed to be today and here i sit wondering if and when. have called them and the left hand has no idea what the right hand is doing. rude and inconsiderate at best. will not buy from here ever again

Absolutely the worst customer service I have ever received. I purchased a set of Ekornes Stressless couches over a year ago from them. In addition, we bought end tables, and a dining room set for a total of almost $13,000. The couches arrived with a hole in the leather which was small as if from a box cutter, but still, a hole. After multiple calls, and calmly trying to get it fixed or resolved in some way, we were completely blown off for a year, yes thats right, a year. They finally called and said they now have time to repair the couch and we scheduled it and were told it would take 4-5 days. It took 11 days without our main couch. I got nothing but attitude from Diane in customer service as well as the delivery driver despite my continued patience. I was told on at least 4-5 occasions that the owner would contact me regarding my dissatisfaction but that NEVER happened. We even purchased the protection plan. Do yourself a favor, skip this store if you are buying anything high end and go somewhere else. Even if you use a different Haynes Brothers, you will have to deal with these folks for any service issues and it will be a nightmare.

Rude employees who refuse to wear masks.

Disappointed. Not an actual store, but a warehouse for their shipping.

Bad refund policy