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AutoZone Auto Parts
245 Ogden Ave, Downers Grove, IL 60515, United States
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AutoZone Auto Parts
Comments
Pa
Review №1

I went into the store today and had to wait because the one employee that was there had to keep bouncing back and forth between walk in customers and commercial. Mike was very helpful when he finally got to help me, needed help finding a few parts for my car and because of him we got all the parts I was looking for. Store definitely needs more employees.

Mi
Review №2

Great service from Charlie. Really helpful in finding the right car battery and installation.

Ri
Review №3

An auto parts store, staff were very good though.

Da
Review №4

The store manager, Paul Flores, was exceptionally friendly and professional. He assisted me with a new battery for my old Rav4. I couldnt help but notice how he, and the rest of the staff at this location, engaged all the customers with genuine care. I will be a return customer.

St
Review №5

Very helpful.

C
Review №6

Excellent customer service. Went there with a dead battery basically cemented in our car and Nick was able to get us back on the road no problem.

Da
Review №7

The employees were very friendly and showed me where to buy a cell phone holder for my car. Didnt make me feel like a bother asking stupid questions.

4b
Review №8

They will give you miner car service along with items

Ti
Review №9

I feel this is the forgotten store. Its actually great. Always has everything I am looking for and always at a good price.

ne
Review №10

They almost always have what I need. Most of the staff are really nice and helpful.

Ro
Review №11

Really nice people. If they dont have it they can get it in a day. Highly recommended

We
Review №12

Helpful staff. They will even do some quick and easy installs for you.

Pa
Review №13

I just want to thank Doug for helping me out with my car battery. It was a small task but, you can tell that he really cares about his job. I just want to say thank you very much for the assistance. I definitely will recommend people to come to this location versus others. Appreciate you Doug! #givehimAraise

Ch
Review №14

Nice people except for forcing the mask

Bo
Review №15

They always have the parts you need

Pi
Review №16

Always quick to help me find what parts I need. Good customer experience.

Ni
Review №17

Great customer service! Thanks Nick for your help with my wiper blade issue. I really appreciate your willingness to go above and beyond.

Sa
Review №18

Always helpful. Wont sell you parts you dont need. Friendly staff.

Jo
Review №19

Super nice staff, they were able to help me with a question regarding a part of my car. A plus service!

Su
Review №20

Staff was nice.

Pa
Review №21

I was super impressed with this Auto Zone store! Even with sub zero temps and 2 other local Auto Zone stores told me over the phone that they had no problem selling me a new battery but wouldn’t install. Walked in this store Jim after checking a few things said “sure we can do this for you today!”Great management and team effort!! Much appreciated!!

Jo
Review №22

The best in the area! Terry is the man!! Always willing to got that extra mile to see your car shine and customers smile with satisfaction!!

Jo
Review №23

Has everything I need!

Sh
Review №24

Excellent customer service. They go out of their way to help you out and this one is way better than the one on 125 Roosevelt.

Wi
Review №25

Horrible service, manager would rather have drink and a smoke out front

Da
Review №26

My friend had a bulb for the headlights & came inside the store & they assumed we were stealing 🤬🤬

SX
Review №27

Nice store with very helpful employees. I went here to rent a torque wrench and they had several to choose from and the one I needed for the job. Awesome customer service.

Di
Review №28

Its the great customer service I receive here that keeps me returning.

Ka
Review №29

I have always had 5 star service here. Until today. When I went in, there was 2 employees behind the counter. 1 was helping a customer the other was arguing with someone behind the wall by the register. He had enough with the conversation and walked out. So I waiting for the other employee to finish with the customer. 3 more (male) customers walk in after me. The employee behind the counter that I was waiting to help me decided to help the other customers first, even though I was standing right there. So, I just googled my parts needed, found them in the store and headed to the register. I placed my items on the counter and stood there and waited for him to come back to the register. . The employee then pushed my items to the side and rung up another customer. Finally, he decided that it was mine turn. I asked if he could double check I had the right parts. He sighed and hastily checked on the computer and said I should be fine.I will never return to this store after that. I felt so dismissed and invisible. Terrible customer service.

Pa
Review №30

Nick took care of me in the worst weather with the best customer service ever, changed my wipers and check engine light. EXCELLENT service

Ka
Review №31

Good number of parts in stock. Most of the sales persons are knowledgeable, sometimes theyll install the part for you.

Sc
Review №32

Great service.

Ac
Review №33

The staff was very helpful and kind also quick

Is
Review №34

If there was no stars option, i would have picked it. Im very upset. When i came in today, John, one of the best managers there in my opinion, told me that he was being transferred. I really cant believe that they would do that. I have known John for 4 years now and hes always been very knowledgeable and respectful. Whenever i came in, he would always help me out and give me exactly what i came for. If he didnt have what i was looking for, he would give me the best place to get it.He always made sure that every customer was satisfied. But to hear that hes being transferred is very upsetting.Now i have to drive out of my way to go and talk to him. It makes me wanna question the head of that autozone and their priorities.

Ol
Review №35

This is a great store. They are always helpful. Idk why people criticize them.

Tr
Review №36

They had what we needed and the guy helped us right away as long as he didnt have to walk in the aisle to help us. He was happy to just refer to his computer and point.

Ti
Review №37

Very helpful people!

ri
Review №38

Employees always very helpful and knowledgeable and will get someone else if necessary

Ro
Review №39

Easy in and out.

Je
Review №40

Very helpful

Mi
Review №41

They helped me change my tail light and were super nice and cost effective.

Te
Review №42

Great service and thanks for all your personal help super people and willingness to smile even on the coldest day of the year kudos😎😎😎😎😎😎😎😎😎😎😎

Am
Review №43

Top notch customer service.

Ro
Review №44

Service at dish AutoZone quick fast and get you what you need

Re
Review №45

This has to be the MOST ridiculous auto zone Ive ever encountered. The staff is severely under trained and doesnt even understand their own policies. After having them screw up 4 times and wasting over an hour an a half, I drove 34 minutes OUT OF MY WAY, to another store, and was done in 15 minutes. Shame on the manager here.

Ke
Review №46

Very knowledgeable parts personnel and very friendly.

Hi
Review №47

Friendly service. Good supply of basic auto needs.

Ma
Review №48

Bill was very helpful. He changed my air filter and brakes lights in just minutes.I went back Aug 2nd, 2015 to purchase front head light bulbs. Bill wasnt there, but I met Ricky.Ricky Nisar was VERY HELPFUL.1.First, he diagnosed the problem, 2. He suggested quality light bulbs that are better than the halogen ones I currently have (more safety since brighter) 3. Then, he even gave me a discount (who does that?! Nice!). The story could have ended there which is what most auto stores would have done. This is where it gets even more amazing...Ricky CHANGED both head lights! He needed to get tools and it took over an hour to do this job right. BTW, he did this in over 90 degree heat and may I say did it with a smile and telling jokes the whole time. Best service Ive ever had. Thank you Ricky Nisar!

Ro
Review №49

Great service and prices.

Jo
Review №50

Staff Great to work with especially Terry Great Guy

T
Review №51

Employees here are always extremely helpful.

Ph
Review №52

Great service from a knowledgeable staff.

Mi
Review №53

The guys here are always helpful and knowledgeable

Sh
Review №54

Good location for me

sk
Review №55

My one star it’s based on their schedule, their working time on Sunday is 8-8. I went there 730pm it was closed. I drove 15min to get there and closed doors.

Am
Review №56

Very helpful staff!

Al
Review №57

Extremely helpful and knowledgeable employee

li
Review №58

Always friendly and helpful

el
Review №59

Good place for buying parts

Ja
Review №60

Good advice helpful people

Ki
Review №61

Very helpful

Ji
Review №62

The staff are excellent

Ma
Review №63

Great customer service

We
Review №64

Helpful staff

ra
Review №65

Great workers

Pi
Review №66

Always going above and beyond to help!

Na
Review №67

Rude men!

Ge
Review №68

Good store

Ph
Review №69

Ok place

We
Review №70

Great place

Ce
Review №71

Good place

Ba
Review №72

Theft from my car

Wa
Review №73

Parts for cars

MA
Review №74

Excellent service

Information
12 Photos
74 Comments
4.3 Rating
  • Address:245 Ogden Ave, Downers Grove, IL 60515, United States
  • Site:https://autozone.com/locations/il/downers-grove/245-ogden.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A2537&y_source=1_MjQ2Nzk2Ni03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 630-968-6040
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:9AM–7PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
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