The store is fair. It takes forever to get anything done. Your system is always down in the store got people coming in needing help and they cant even get it its a mess thats all I got to say

Destroyed my iphone with the mower! Yikes! Called Chris at Cellular Sales, made an appointment for the same day at 6 pm and he was ready with the phone we discussed. With the upgrade I was due and after my husband upgraded his Android we were in new phones, all data transferred, within an hour. Chris is knowledgeable, engaging and efficient. Great experience!

Great. Tim was helpful. He didnt rush us through the sale and gave us options to choose from. Would highly recommend Tim.

I came in for help with an inferior product I was sold,and was told I dont care. A major part of my decision to switch to Verizon was for their customer service and so far that has been C- at best. Shouldve stayed where I was.

Very friendly. Great service and I will recommend them to anyone if youre looking for a better cellphone service.

Great place to shop. Still has the small town friendly atmosphere. Edwin was very helpful and fast getting me set up.

Jeff offered everything I needed and more! Made my experience super simple and enjoyable. If you need anything ask for Jeff!

Im a truck driver and l need help with my Hotspot device and they really took good care of me and actually ended up with a better device and lower monthly bill cost great service highly recommend!

Went to this store to download & activate new phone ordered online. Appreciate downloading contacts which really helps. She pulled card from old phone rather than using new 5G card. Thought that was strange. Phone ring worked & was told everything was done before headed out store. Yes, I paid for this service. Charged phone when got home - 50 miles away. Could call out & receive calls but nothing else. Called this store several times next day & no one answered. Called Verizon & they took me thru steps to put correct 5G card in phone & activated phone. Learned phone had not been activated day before. Called this store to discuss with gal errors but she was not working that day. Guy was with a customer & said he would call back. No call back to me. Not impressed with gal tech skills.

Very satisfied with the customer service Ive received from this store. Eswin reached out to see how we were doing with our phones, as we have worked with him before. Just so happened we already had plans to come into the store a day later. We live about an hour away so he made us an appt with him and stayed in contact to be sure he was available when we were to arrive. He did a wonderful job getting one of our lines upgraded and adding a tablet. Also knew we were in a rural area and got us hooked up with a jet pack, going to save us so much as we looking into service providers for WiFi. Made sure we got all the discounts applicable. He also checked in with us the next day to make sure the new phone was working out. All employees in the store were friendly.

We made an appointment in Emporia with Eswin. He took time out from home and family on a day off to come in and take care of Our jetpack that had quit. He even got my husband out of a flip phone and into a smartphone. So polite, so kind, always readily available to his customers. We cannot be more thrilled. He makes every effort to help his customers get the best fit. Super awesome employee.

Came in 4 people working 4 people being waited on. No chairs to sit in unless you pull one from a desk. After one of the workers gets done with their customer he waves at me and then goes in the back. So I sit and wait to pay my bill until one of the other workers gets done. Not happy.

Not enough people and they didnt know if they fixed my video sent messages 😒, if not fixed have to return, hopefully it was fixed!

Great service kind and knowledgeable employees great place to get cellphone help

Had a great experience with the Verizon store in Emporia. The representatives were very nice, patient and knowledgeable. Very happy we made the change to Verizon!

Saved my life. Got all of my information. Lost old phone. A+++Thank you so much Wesley!!! Your the best

Very good service and helped with all my questions

Stay away from this store they convince me to pay $180 for old phone I end up returning but I couldnt get the money back they also broke my styles pen

Very helpful and explained things clearly. He was polite and so nice.

If I could give more than five stars I would. Wes and Felicity were a pleasure doing business with. Worth the drive from Burlington

We had a great experience working with Felecity and Wesley. They both wanted to make sure we had everything we needed and were very professional and helpful!

Jeff and Shelby are my go tos for everything I need

Wesley was awesome and so easy to work with. I was happy with the experience and the excellent customer service!

Ashley Sherwood has been helping me with my phone and everything Ive been trying to do to get my phone switched over to the replacement one. Ive had issues with waiting for account recovery with Apple and she has been awesome! She is helping me with my google email also. She is very smart and knowledgeable with all of this and I have her phone number programmed in my phone! She is definitely my go to girl when I need assistance with Verizon and my phone!! She had been a savior for my un technical knowledge on this!

RUDE workers! Horrible service!

Great customer service.

Went to the store on Tuesday to talk to a sales rep about my old phone acting up, and the possibility of upgrading early. The team at the Emporia Verizon is top notch, explained all of my options, and even gave me a few suggestions for phones I might like. Needless to say I took a new phone home that night, with the understanding that I could bring it back within 14 days if I didnt like it.It wasnt the phone that had been my first choice, and while it was a great phone, it just wasnt my style. I returned it Wednesday afternoon with absolutely no problems, they got me in and out in no time at all and ordered in the phone I had had my eye on. They got my old phone reconnected for the day and a half it took to ship the new phone to the store.As soon as the phone was in the store I got a call letting me know I could come pick up my new phone whenever I had time. I worked with Ashley to get my new phone all set up, and she made quick work of the set up, all while carrying on a good conversation. I got there around 2:30, and I was out by 3 with my new phone all set up. Ashley even made sure to download a few essential apps for me, since I was switching to a Google phone that didnt come preloaded with the Verizon stuff.I have never had any problems at this Verizon location, and Ashley and the rest of the team are top notch! Strongly recommend this Verizon location to anyone who has questions, or just needs help from a knowledgeable and hard working staff.

Edwin is my go to guy. He is friendly,curtious, and always willing to help. I have had a lot of problems with phones holding up to my job and he always takes the time to look for and set me up with what I need. Great place GREAT person. Would recommend to anyone.

Ashley was very professional in assisting me with renewing my services with Verizon today, Ive been a long time customer who switched over to prepaid due to financial reasons the customer rep explained all the pricing very accurate and explained the phone that I was buying with good detail. Customer rep was nice and did very well at getting me back on with Verizon good job Ashley love this company wouldnt chose any other carrier you guys are awesome.

My sales consultant Wesley Lowrey was extremely patient and helpful.

Shelby is a homegurrrll. 10/10 recommend. My car charger/aux cord bit the dust. I had to listen to the radio. Times were tough. But then like a true hero, Shelby shed some light and saved the day. She hooked me up with the perfect replacement and HAND DELIVERED it. Talk about seriously awesome customer service! I can now charge my phone and play my music again. Everything is back to normal and things are looking up. I don’t know what I would have done without Shelby and her expertise. If you’re in need of a new phone, help with a phone issue, or you want to check out some cool phone accessories, you need to visit Shelby. Make the right choice. Choose Shelby for all your Verizon phone needs.

Wesley was amazing to work with! Very helpful

Debbie at the Emporia Verizon office ROCKS! She was very helpful, thoughtful, and through. She followed through like she said she would and kept in contact to make sure we were doing good and if we needed any other service. She is truly an asset to Verizon and I am glad that she was the one who helped me!

Kaila Price is awesome. Great job, set me up with the Verizon Hot Spot in no time. Very knowledgeable about the product, I was able to connect 5 devices at home in about 10 minutes. Very happy customer!

Shelby is very patient and takes the time to explain the different options that are available to me. I can trust her not to just sell me something but to find the best deal for me that gives me exactly what I need. You can tell she loves her job and wants the best for her customers!

Shelby was GREAT to work with! She helped find the perfect phone for me! I also got airpods and a new apple watch that i LOVE!I was a little disappointed in the store though. They had a staff member on hand, Debbie, who could be overheard making really rude and condescending remarks to the clients she was working with. I was more than pleased I was not having to work with her.

Ashley Sherwood has been the most courteous, helpful & professional person that Ive ever talked with at Verizon! She was very proficient in explaining the various company policies, procedures and costs involved in starting a plan with Verizon!! You are indeed very fortunate to have her as your employee!! She didnt not in any ask me to compliment her!!

Very helpful and very professional. They are also very well dressed.

My experience was great! Troy is the best sales person I ever met.. He actually cared about what I was needing and set up everything and showed me how to use it! Recommend him highly..

I came to the store to exchange a cellphone that I had bought just days earlier. I sat down with Debbie and explained my situation. She said that I need the charger to make the exchange. I live a block away and told her id be back in 5. She then responded with, So youre going to make us wait on you? It was about 4pm. I said no, Ill find someone who knows what customer service is. Ive been a customer for 8 years. I called the Verizon 800 number, but they didnt care to much about the situation and said I had to use the store because thats where I bought it from. While I was on the phone in front of the store, Debbie came to my vehicle to say that she would help me, but i was done with her at that point. On a good note, Eswin has been very helpful every other time that Ive been there and Id prefer to see him over anyone else that Ive had the pleasure of meeting there before.

Having recently accepted a position that requires a lot of traveling, Ashley payed attention to my needs & budget, then helped me find the perfect phone. I also reactivated my Mifi & she got that all set up for me too. Im ready to roll with a great new phone & I couldnt be happier.Im very thankful for Ashleys knowledge & patience this afternoon. A+

Went in to apply for the Military discount. Debbie told me twice that she would be right with and I acknowledged both times. While was assisting a lady get a new phone set up, Debbie was in everyone else conversations and then talking to a customer on the phone trying to make a sell. When I did get my chance to talk to her, she was rude and told that I need to take care of that issue myself. I said thanks and went back when she wasnt working. Problem solved.

Good help getting phone changed

Ashley is very nice and patient. She always answers all of my crazy questions and finds me the best deals. I have recommended her to several of my friends. She is very good at her job!

My experience with Emporia Verizon store has been nothing but positive . I never have to wait very long and most associates make an effort to recognize my presence when I arrive at the store . Eswin Rios has been most helpful to me even if I have a question and he’s not at work he will always find a way to help me out when I’m having an issue. I have had times my mother has had problems with her phone and when we walk in everyone has been very hospitable and take their time to make sure they understand our problem and then help us..

Friendly. Knowledgeable. Efficient. Working with Ashley to replace a lost phone was great. I haven’t had this good of service with a cellular provider in a while.

Ashley helped me today while I was having a horrible day. She was extremely helpful and kind and made my day a hundred times better! I truly appreciate all of her help today and for making me smile again!

Staff was very fun and helpful. Went to get a new phone and couldnt decide between 4 or 5 models. Ashley showed me all the ones I was interested in and explained pricing, features, incentives, etc. on each one. Best experience Ive had with a phone provider.

I’ve been wanting to switch back to Verizon for quite some time but just hated to think of the hassle of switching. But it sure helped having an Associate like Debbie—not only was she knowledgeable and super helpful she also made it fun! She is so open to questions at any time of the day and so willing to help!

Ashley was profession and polite. She and a great upbeat attidue which made the experience all the more enjoyable. I always get a little anxious when making new purchases like this and her knowledge and demeanor helped ease that anxiety and made the experience all the more pleasant. It is employees like her that will keep bringing me back year after year.

Went in and my phone was completely messed up- I expected to make an insurance claim.Ashley helped me and explained all my options in a way I could understand and I ended up with a better phone than I had before for about half as much as I was expecting to pay!I would definitely recommend her (and this Verizon store) to everyone I know!

I have been a customer for many years at this location and have always had great service with them, some times they are busy but that is expected when you are Good!

The people that work here are great but i Cant say that about Verizon the company. So disappointed in Verizon. I Have been with them for about 20 years, back when they were Alltell and had bag phones. Never switched once. They used to brag about their customer service, now they are all about selling you a new phone and not about providing service for for the one you have. I pay $212/month for 2 phones and a tablet to have no phone service 8 miles from Emporia. At one time you could count on someone at the store to help solve your phone issues. Any more the first thing they are trained to do is talk you into replacing the one you just got comfortable with. I was told the phone I had (for about 6 months) can not handle the updates that are available for the new phones that are out there now. Basically I am being rationed only the updates that Verizon wants me to have. I pay for the best but get a lot less. Just about had enough. Looking at Straight Talk because they use the same towers and service for $65 / month per line. What can you do?

Shelby Jordan was kind and most helpful, she guided me through the choices and made sure I was comfortable with spending what I thought was a lot of money for me phones. Good job to her, she does Verizon proud!

For at least 6+ years we have been a Verizon customer. Our continued relationship has been because of Eswin. He is the sole reason we have purchased multiple contracts and phones. His professionalism, knowledge, and personality all have made a wonderful experience. From my knowledge working with people, Eswin is the type of employee whom a business must employ. Verizon has to be very thankful that he represents the store. Well done Eswin and Verizon.Respectfully,John Ireland

I didnt go inside Verizon

Ashley made my experience of dropping off of one plan and starting my own very quick, simple and smooth. She was very informative, knowledgeable, and friendly throughout the entire transition. Thank you for getting me taken care of!

Just not a verizon fan. Usually staff is friendly, but not very helpful. This is not a full store with privileges (the line I usually am given). They can usually give me a better CS # and I usually get the issue solved fairly quickly. It would just be nice if they c/would do it! ;)

Troy was extremely helpful, he programmed all my apps for me and set up my Bluetooth and set my phone on easy mode. He gave me a great deal! I recommend him as the best to help you... Great store environment

Debbie was amazing to us!I thought i screwed my daughters phone up and she did everything she needed to get her phone working.

I have only been to your store one time in March 23rd of 2018 and I have not been able to use my phone properly since then so showing i have been in your location is quite interesting based upon my notes!

Eswin did a great job helping us with getting our new phone that we order online.

This is my second phone and it massing up. The flashlight comes on without push the icon. Apps come up without even asking for them. It will shut down on it own.Hope he fix it by putting it in safe mode for the day.

These people consistently go above and beyond. We drive an hour to come here. There are two stores closer. Love troy and Shelby

I had to upgrade from my super old phone. I went into the store and had Ashley help me out with everything. She made sure I understood each part of the process and had no problems answering the questions I had. Extremely helpful, and I even spent less than I planned. I highly reccommend this store.

Ashley and Keiona were really great! I was trying to get off of stupid Sprint. They were patient when I had to be on the phone with Sprint for 2 hours. I am super thrilled with my new phone that actually works and being on Verizon. Being with Verizon finally allows me to have service.

They sold me a defective phone, then refused to honor the warranty. I was outside the warranty because I was doing diagnosing they asked me to do. I was then told that Verizon corporate cant tell them waht to do because they dont work for Verizon. They added a line to the account for a device that doesnt exist. The added over $100 in charges to the account for things like roadside assistance that I had explicitly told them to remove when I bought my phone. They also charged restocking fees on replacement phones so I could get a working one. Took nearly 2 months for me to get a working phone. My family will either go to Wichita or Topeka from now on

Troy did a great job we came in for a case for our 4s and he told us about our account that had a promotion to get 2 new phones and get 2 tablets... Very happy customers and recommend to talk to Troy!

I got my mother a new phone for Xmas and Edwin Rios was super helpful and compassionate given my mother isn’t the most tech savvy. He was patient and answered her multiple questions throughout the process. Thank you!!

I had a great experience at this store. Cory got me setup with a new phone and his service was great! Ill definitely come back to this store!

Cory did a great job getting us set up with another phone on our current plan. Super professional! I would recommend him to anyone.

Eswin worked very hard for our business even came in on his day off! Great experience.

Diana was terrific to work with and efficient. We discovered serious issues with my old phone and she recommended an affordable new one that fit my needs.

With a gun to my head Im here to tell you things about the Verizon store in what time is it in Emporia Troy was really nice and he help my wife and I were happy. Im that is saying were old and tired and 75 she 77 and they did a really great job. they actually sold me some more minutes on my megabytes on my thing there so Im very very happy seriously.

Eswin help me set up my VM. He was very helpful

Troy did a great job helping me and my mother! He took his time and showed us all the benefits to our purchase! Highly recommend him as salesman and great store!!

Both were amazing. Cell stores are never fast but here they makes sure ever I is dotted and every t is crossed and when you leave you are a happy customer (unless you have one of those rare questions that can not be answered)

I recently received the most exemplary service from Eswin at the Emporia retail store. After AT&T incorrectly told me that my mother’s landline number could be ported over to her new address, I panicked, because, with her move to assisted living, I knew how important having her old number would be for her. I then discovered I could add Mom to my Verizon account and use a special wireless device to transfer her home number. I contacted the Emporia store, and Eswin ordered the device that day and called me immediately after it arrived.He gave me detailed instructions on how to set it up, which I was unable to do before returning home to California because the service was activated after I left.The most amazing part of Eswin’s service was that he went to my 89-year-old Mother’s assisted-living apartment on his lunch break to set the device up for her. She just wouldn’t have been able to do it herself. She now is reconnected to friends and family, which is huge for her. I am truly awed by Eswin’s kindness. Plus, he told me he can reduce my monthly Verizon bill, so I’m going to follow up with him ASAP!

They werent very helpful. Instead of trying to help they tried sell me stuff I didnt want. Then they messed up my account I ended up having to call Verizon to get everything Straighted out.

The guys out there are always friendly. Todd Wilson knew a lot about my new phone and really helped me understand how to use it.

Needed a new phone and came in for a replacement. Cory got me a great deal without being pushy. Ill definitely be back

Eswin did an awesome job setting me up. Here is a really nice an pleasant salesperson.

Ana Rodriguez was a perfect helper to me. So happy to have met her. Will ask for Ana always.

Ashley was great! Very helpful and great at taking the time to make sure you understand and get the best deal.

Super nice people and wonderful service!

Ashley was great help finding me a new phone compatible to my old one and very thorough in her job!

Ashley was very helpful and very friendly. She was very helpful to me. Help me do all my replacement for me.

This was the best visit I ever had at this store, I was very pleased with Ashley! Great to work with and super helpful and fun....

Troy was very patient and was willing to do what needed to be done to help me. He informed me that I could return a purchased jet pack within 3 days if I did not want to keep it. I will be doing that.

The Verizon store in Emporia Kansas had awesome customer service when I went into the store last week to purchase a new phone and today to file an insurance claim for my sons phone. They were able to get me a new phone I liked and replace my sons phone. Thanks

Ashley did a great job of helping me pick out a new phone and getting me setup today

She was very helpful in explaining my options. I will definitely come back again.

Ashley is very knowledgeable and helpful. Im really happy I switched from another carrier. Shes a very professional representative!

My experience at this Emporia Verizon was great! Troy set up everything for me and gave me the best customer experience that i have had in verizon stores! Highly recommend him

Ashley was amazing, helped me so very much with my new phone. I could not be happier !

Staff is very knowledgeable and helpful. On Friday, Debbie is the one who helped me get a new phone. She is top of the line!!!!!!

Excellent service!

Eswin does an amazing job of taking care of my really complicated account.

Kip provided me with great customer service while I upgraded my phone and even helped me change my plan to better suit my needs, I couldnt ask for a better store or employee to get help from!

Ashley has been very helpful everytime I have had a problem. Quick with solutions to all of them. Couldnt ask for better service.