Representative Rob was very helpful & displayed a lot of patience. Best customer service I’ve received from Verizon

Linda was amazing. After multiple calls letting me know when my new phone would arrive, I walked in and out within 15 minutes! I left with my new gold iphone12 plus. She set everything up for me and the phone will continue to update using the cloud! Great service!!! Will definitely be going back to do my husband’s early upgrade!

Everything from start to finish was great. Came in to replace my phone and the woman who helped me was very kind, courteous, and helpful. Very quick and I recommend any one to come by.

Linda was extremely helpful when I needed to figure out what to do with a line for my son. Love that she came up with a solution. She is very knowledgeable as to the best plan and services. She put the glass protector on my new IPhone 12 in no time. Best part she helped me save $$ while buying three new iPhones yes!!! If you need to visit a Verizon store come to 435 Anderson Avenue, Ridgefield NJ

Best Verizon in town, I just came in to see if I can fix’s my phone, ending up leaving with a new phone. Thank you Rob for all your help you were really helpful Love the phone.

Rob was the absolute best!! Do not go anywhere else for your cell phone needs!!!

Great service from Roberto. He could not been more helpful.

Rob was the absolute BEST!!!! He helped me with all my needs even though I wasn’t going to buy anything!!! Great service!!!

This store 100x better than Factory Verizon. Store helped me with my phone. Still Verizon S*cks Cheapest plans are $71- a month, Mint Mobile $15 a month 4 GB Cheap as can be.

Yaneth was very kind and professional, she delayed her scheduled 3 horas for helping us with our new cell phones. She really deserves her own store!!!Very satisfied with our purchase 😀

Roberto is amazing!!! He was so helpful

Jeannette was wonderful! My phone had died, cutting me off from the world. She gave me a less expensive option than I was prepared for, saving me a few hundred $$, transferred all my stuff, and I was on my way in 1.5 hours. I’m VERY HAPPY.

Rob was very helpful and made the whole process go very smoothly

Linda was excellent!! She contacted me several times to let me know when the phone I wanted was available! Excellent customer service

Linda is so helpful, knowledgeable and efficient. She deserves a raise and an all inclusive vacation

Received immediate service. Rep was knowledgeable and patient. Quickly accomplished what I needed.

So glad we chose to purchase our iPhone accessories here -Our visit to this Verizon Wireless location was excellent Pamela was so helpful and knowledgeable!

Great sales rep helped with everything I needed will definitely be coming back

Thier ia bad customer service and than thier is Linda from Verizon in Fairview. What a complete and utter embarrassment she is to Verizon stores every where... You talk about unhelpful and Nasty!!

Great sevice Knowledgeable friendly staff.

Great store to get help and purchase accessories. Thanks again to Brailin for the help!

This place is so shady and biggest fraud i would never go there again. Be careful look at your receipts and what kind of bs they upcharge and how none of it adds up with taxes

She did an excellent job loved her !!!

Good service, not many people and service attentive

Horrible customer service, female rep. had barely any clue about products or services. Rude and incredibly slow in working with customers. This is a poor representation of Verizon. Go to any other store than the one in Fairview.

Female worker tried selling me a sim card when I didnt need to buy a sim card for my phone. Went to the Fort Lee location for them to tell me that she was purposely trying to upsell me something I didnt need. She seems to always be there by herself at this location. Always has an attitude, need a worker who cares and not ripping people off since they are bored since no one goes to this location.

Ill make it short, This store is a FRAUD!1. They do not tell you they are going to charge a customer with set up and go plus charge $20 per phone, ( who charges a customer to activate new/upgrade line when Verizon charges $35 per phone) so now you are paying $55 per phone to activate in Victra.2. Beware! they will trick you to buying a new phone.Sale rep told me Note 8 has a promotion going on $300 off per phone & no trade in required, so I purchased 3 note 8.Sale rep note8 x 3 = $900, $150 credit will be apply to your account for next 6 months.Jan 2019, no credit apply. I contacted REAL Verizon Wireless customer service, they told me NO SUCH PROMOTION FOR NOTE 8.Contacted Victra (fairview) with REAL Verizon wireless rep, and it was applied right away.Feb 2019 same thing happened, did not see credit contact them again and it was credited.Mar 2019 no credit, contact them again, and now they are telling mecontacted account manager but no replyfollowing day account manager is on vacationwaited a week account manager is on vacationwaited a week account manger are being replacedApr 2019 - contact them againaccount manger are being replace BUT WE DO NOT KNOW WHENI still have not receive a text/call/email from Victra about credit.I am leaving this review because Victra SHOULD NOT DO BUSINESS LIKE THIS !Also to help people with this issues, contact NJ Attorney Generals office to report FRAUD in New Jersey.

This store is horrible. I’ve been there two days in a row, first day There’s been very lazy girl and the second day there was a very rude worker, she didn’t even want to help me out and was talking to me like I am a dog.Don’t go there. Very bad place!

Daniel great job he really knows what his job is he helped us and answer all are inquiriesKeep the good job and very polite

I also was charged $20 for set up and go fee (for 2 phones already paid + 1 brand new Gizmo phone) for a total of $60. I went to this store for switch from Tmobil to Verizon and I was first told to back up my personal data before switching. When I came back, there was another sales person and she just “sold” me new sim cards (not been previously informed about that) It was faster but I wasn’t informed before about the options. Then, in total I spent extra $80 (60 for the set up and go + 10$ each sim card). When I tried to pay part in cash and the rest in debit card, the sales person just told me that they “prefer” to be paid using only one method. I also asked her about that set up and go fee means and she wasn’t able to give a reasonable answer. About the Gizmo watch I ordered some days in advance (i bought the warranty service which means $10 monthly) and I was called to go to the store and get it. When I picked it up, I asked the sales person to remove that warranty and just keep the phone and the service, and she told me to call customer service. My advice is go to a Verizon Store (not a third party company). I called them and they gave me $80 credit which I will use it for the first bill.

Daniel did an awesome job in every way possible. Will be coming back as long Daniel is there.

Felix went above and beyond helping my husband and myself with our phones. He answered all our questions and even stayed after hours until all our concerns were met. Thanks again Felix for all your help!

I just got 2 Samsung Galaxy phones from Daniel and I couldnt be happier. Look for Daniel he know how to help and knows how to save you money ! Thank you again Daniel

We bought 2 iphones and seller named Ahmad adked if we wanted insurance. I was clear in saying no, we dont want anything except phones. However later i found out that he included insurances service fee and bunch of stuff costing me 300+ usd per month. It took me 2 days 100 dollars to cancel everything.

Go to a real Verizon store. This licensed store is not very good. Screen protectors aren’t covered as they say. I feel ripped off. Nice people, but I still feel wronged.

We bought 2 NEW IPHONE XS MAX with two new activation lines. They charge you additional so called Victra Company Policy Setup and Go fee which other authorized retailers dont charge. They charge $20 extra for each line on top of what Corporate Verizon charge which is $30 for new line activation. RiDICULOUS. $100 activation fee paid for two lines.Sales person who helped us was Ahmad Sarameh. He never told us about these extra fees *AFTER* he cut open the iPhone boxes for us and asked us to start setting up the iPhones. He told us right before we paid and were about to leave the store. He also did NOT tell us that it would be $20 fee per line, so we thought it would be $20 in total (not $40 total).Very tricky play because how are we going to say no at that point after we already spent over an hour to open two lines and also completed the offboarding from a different carrier and onboarding to Verizon? We couldnt easily turn back.Lastly, we were charged $1260 for each phone, when it is priced at $1249.99 at Verizon corporate stores as well as at Apple. We did not notice this difference until we zoomed into the receipt.GO TO OTHER AUTHORIZED RETAILERS OR THE VERIZON CORPORATE STORES. DO *NOT* GO TO ANY VICTRA VERIZON Authorized Retailers.

Heres why I gave this store a 1 star.The store manager Linda.Never In my life i experience a nasty, non caring person.By all the reviews Im seeing on Yelp and on Google Im surprised Linda is still the store manager after all the terrible reviews.

Feel like this place ripped me off. Thought i was paying out right for my moms phone. Turned out there was a monthly payment. Had issues with my phone and they tell me I have to go to Samsung. Go to a real Verizon store!

LOL #youdidthisyourself #lindathesnakeAhmed, keep killing it.

They will trick you to buying mew phone or upgrade your phone.Beware!!!!!They are RUDE

Fast, courteous service she is always helpful. She is very patient.

Awesome

Worst place ever. We’ve been waiting for 45 min and there’s only one person working at this location. Why Verizon isn’t hiring an extra person to help customers??? Terrible service

Said they were open today, show up in this heat and it’s closed. Just some bad customer service right there. Still says they are open here on the map details too, funny isn’t it.

Awesome

Very helpful and professional!

This place charge you extra for everything I wanted 2 phones but they wanted to charge me extra to transfer my stuff from 1 phone to other I left that store and went to the one in the mall and they helped me