I was charged 2 dollars for printing one paper. This is the first time I heard in my life. In FedEx, it was 0.15. Don’t go to this store.

I needed a notary and my bank didnt offer the service and recommended this UPS. Im glad they did. Polite and friendly staff. Fast service at a reasonable price.

Great customer service, they also have notary which is awesome. They try to speed up the process for just drop offs when they have big lines i loved that. Kudos for amazon returns very fast and smooth process.

I went to this location to send my daughter her iPad. I grabbed a bubble package AND a box and the representative told me the iPad would be ok in the bubble envelope. I asked for 2 of them and he stated I did not need the box. He packaged the ipad!!! My daughter received her iPad with a footprint on the package and the iPad was shattered and they denied my claim because the packaging wasnt sufficient! I will NEVER use UPS again!!!Update: Still no resolution and the manager Andrea actually laughed while we were speaking on the phone after she lied to me about telling me she needed a copy of the receipt. This location is trash and so is the so called leadership staff. Her attitude changed when I brought her the receipt in person.Update after response was received almost a year later: You obviously didnt read the full review. It clearly states YOUR employee packaged it and discarded the packing I came to the counter with. Bottom line, your reviews match the service received. Horrible!!

The opening hours for the store we’re listed as 8:30am. I went there at around 8:55 and have been standing here for 30 mins now. There is another employee of the store as well who’s waiting outside to get in. I feel sorry for the guy, he has been out here in the cold, waiting to get in since 8:30. I have shipped a priority package with them on a Monday morning and was assured a delivery by Friday to a different country. It was Wednesday morning and I was still unable to track the package. Upon enquiring I got to know that the package never left the store. Please avoid going to this place if possible.

This is my first time visit and there is 2 employee there a blonde woman which is whatever she act so lazy doesnt do her right job when I got to her my stuff was not too much to put in a bag medium bag💀 she said we have to put in the box which cost me money for a box not even label and the guy said we DONT SELL BOXES I dont know what wrong with her but this is poor service ever. Not coming back.

I inquired about the pricing of shipping a 23kg check-in luggage and I was told a price which was quite affordable for me. When I went into the store to ship it I was told a much higher price(double of what I was told over the phone). It was a huge disappointment. Plus the staff was super rude to me. The owner needs to make a note of it to ensure customers are not treated in this way plus they also need to make sure the staff is providing correct information over the phone.

Ive only used this location as a drop-off and havent had any issues.

I have used this location several times and the staff is always very friendly and helpful! Always in and out. Quick, nice service.

I sold a pair of shoes on stockx, and shipped them via the ups store on Drake. The Drake UPS sent the shoes in the shoe box with the label attached to the box with the box being uncovered. They arent supposed to do that. The shoes box should have been placed in a shipping box. My sale was rejected because the box was damaged during shipping. They box should have been covered. I now have merchandise not eligible to sale. They completely dropped the ball and I lost a sale. Very sloppy.

I would give it a negative rating if I could. (Please stop deleting my comment)

Staff in the store are very friendly. They go above and beyond to help the customer . They even come out and help bring package inside. Their print prices are competitive and have high quality. I highly recommend using services here.

Love this store! Staff is very helpful and nice. I have a business mailbox there and I love that they sign off on my packages for me.

If I were the owner, I would fire this stores manager for the rude way she treats the customers. For service industry, she is an example of how you should not behave with the customers. Rest of the staff here has always been very nice and courteous.

Although the staff was friendly, it was still a pretty expensive transaction, especially if you let them package your items. Had probably $30 worth of shipping items and that turned into $88. The employee over wrapped packages to increase the overall size and weight. I seriously recommend avoiding this store and going with USPS.

Horrible service. They dont even verify if they have done it correctly and most of the times its mess. You need to verify everything to confirm. Bad experience with scan and notary service.

Friendly staff. Some conversations were non professional for work place by associates. I like the location.

Lost a very important package I sent then refunded half the cost as a thank you for doing business

Great service. Best price rates + employees. *

Rude employees .

Good follow up by the owner,she takes personal care about the customer packages.Thank you.

I drive an extra few miles to come to this UPS store because of the great customer service.

I go here alot, been helped by three different employees and each time everyone is polite and is faster than any time Ive gone to FedEx

I have been using this store for long and they seem to do a good job, the staff helpful and they do their job.

There were two ladies when I went and they were great.

Closed for lunch :(

I did not enjoy the young girl yelling HOW DO YOU TURN OFF CAPS to the other employee 7 times that was also helping a customer.

Dropped off a package for my brother in Chicago, told me a week. 3 buisness days later they call me and tell me it was an undeliverable address and that I have to come pick it up. After asking what address they sent it too, it wasnt even close to the address I wrote down and handed them on the day I dropped it off. I asked if they could correct the address and resend and they said I would have to pay for it all over again. After they talked with the manager they offered me a discount but said I would need a new box because the box was damaged... (I had purchased one the day I dropped off the stuff). I picked it up and brought it to fedex. The only reason why they get 2 stars instead of 1 is because they were very cheerful.TLDR: I paid 30 dollars for the package to go no where and get damaged. Luckily nothing was fragile inside the container.Also they kept trying to tell me they are sending it to Florida (because my father lives there with the same name as my brother). This leads me to believe they mixed up the two addresses.Will not go here again.

I have been using this store for shipping. Very friendly service from staff.

This is my go-to place for all the UPS I need! Chin, push, and even sit.No store has more UPS.

The worst UPS center around.

The two ladies that helped me today were awesome!!! 5☆☆☆☆☆ They handled everything for me ;-)

Notary and shipping. Easy

Rude employees!

Horribly service, I know it busy, but no need to have an attitude with customer!!!!

Friendliest staff in this UPS!

UPS rep did not stick to the word while in the store.

Pathetic. I went here for notary. They tell me a fixed amount and we get started. Midway owner decides to double the rate on a whim after himself quoting the earlier amount. This place is bad and owner should feel bad.

Very rude, disrespectful, mean, and RACIST employees. Just save yourself the trouble and go to another store. Those people will ruin your day.

Very good service

Good customer service

OK!

Very slow staff!!!!!!!!!

AVOID HOLIDAY SHIPPING from here!! Nearly 2 weeks ago I mailed 2 well-marked packages from here. 1 was delivered back to my home when it was clearly addressed to jcpenney. The other, which was supposed to be mailed to Wayfair is apparently LOST in the UPS facility. Their employee, Christian, is recorded frantically saying on my voice mail that the package was found undeliverable in their store and 1 need to pick it up YESTERDAY!! It definitely was accepted at the counter as deliverable when I mailed it, but when I called, Christian answered the phone and I had to convince him go locate it. Now its LOST and not a single word of apology or offer of help, just denials and smart mouth Customer service. Im waiting for a call from the owner.