user
Toys"R"Us
4983 S Cleveland Ave, Fort Myers, FL 33907, United States
Appearance
Toys
Comments
Ma
Review №1

Always a good deal at TRU. Price match, Coupons. Promotions. Its heartbreaking to see the sad faces on the children who no longer have a niche store. Anyone who complained they were overpriced did not know how to work deals when they had them. Its just unfortunate wall street investors wanted to burn the company and they got their wish

Ma
Review №2

This store is closing for good this week. I visited a few weeks ago and not much was left. What was available was heavily discounted. All of the displays/racks were up for sale too, so if you are looking for storage items now is a good time to visit this place.

Va
Review №3

Not too busy, great sales on toys ! Check out was quick ! Overall good experience !

Ki
Review №4

Im giving this one star because I am so sad that a store I grew up begging to visit and marvel at as a kid is closing its doors for good. So sad my kids will not grow up knowing the excitement it brings rolling up into the parking lot and seeing that multi colored lit sign and knowing that...today is the day that were getting a cool toy. Thanks for all the memories Toys R Us. Youll be missed. Say hi to Blockbuster up there in that big dead retail store afterlife.

Te
Review №5

Toys R Us is an amazing store I cant believe that they are shutting down that is a total bummer my child loves it going to Toys R Us all of the newest greatest toys and now that they are closing down we dont even know where to select a new toy store we dont even know why Toys R Us is closing but it is a horrible idea I hope it is just a tactic to make more sales. My son has a toy review YouTube page and closing Toys R Us will just interrupt his show because we really like them and we would really like them to stay open all the people there are friendly and they can help you find anything and theyre very knowledgeable about their products

Ra
Review №6

Being that it is the only Toys R Us around its unfortunate that it is so run down and poorly staffed. The staff is almost always very helpful when you do find them. We have two kids and there are times when the things we are looking for are only found here. There are times when you cant seem to find anyone to help or they dont work in that department. My kids love the place and it is easy to find good toys for them. The selection is pretty good and relatively easy to navigate. The best experience I have had was with the pick up guys in the back. They are always polite courteous and accommodating. I have been sent on several pick ups by my wife who seems to always underestimate the size of the package I am picking up. The guys have never given me a hard time. They always figure it out and secure it so there wont be any issues.

Al
Review №7

Please do no go out of business. my son jame love your store even though he is adult and in prison

Am
Review №8

I chose to shop on Black Friday at your store. I went in for a specific item. During my visit I can say that the location I chose to shop at was very well staffed, very organized and fully stocked. As I was looking for the item I came for I was having difficulty finding it and when I looked around for someone to assist me I was able to find someone immediately. I bought a Basketball Hoop for my daughter and the gentleman that helped me had them take it out back while I continued to shop. As I approached the checkout I saw the same gentlemen and he checked to make sure I had found everything I needed. Once I paid for my merchandise I then drove around back where I was greeted by another gentleman who informed me that the box had been ripped open. At that point he then reached out to another location looking for the item I had paid for and during this phone call he was put on hold for a lengthy period of time. During his time on hold he made conversation about what other items my daughter had requested and when I told him about one gift I was struggling to find he then went online while still holding on the phone and started helping me look for this gift. In the end I was able to buy everything my daughter had requested for christmas (three gifts). I was amazed at how helpful and efficient this store was during such a crazy day to shop. I cant say enough good things about this location. Thank you kindly!

Yo
Review №9

Always liked this location but now it is going out of business. They always had anything we were looking for and the staff people were always fabulous. My kids liked coming here to pick toys and games and the store was always neat, not like some other locations where things would be scattered all over the place all the time.

Ap
Review №10

This is a big toy store with lots of choices. Its a kids dream. The different departments make it easy to shop for exactly what your child needs. I did drop one star because it was difficult to find someone to help me, however when I found that person they were more than willing to spend time with me until I found what I needed. Overall a good experience.

Ma
Review №11

Received personalized assistance today from an employee on the sales floor AND a price match from the store at check out for identical item obtainable in town from a competitor. Got the last one of the exact doll wanted by our granddaughter. Glad we stopped there first. Thanks, Toys R Us! Well be back!

Xi
Review №12

I Still Love Toy Stores As A 41 Year Old Man!!! This Store Is Always Clean From The Floors To Where Ever The Customers Eyes Can See... Shelves Are Always Stocked And Walkways Free Of Clutter... I Miss Being Able To Play With More Toys Before Buying Like Back When I Was Growing Up But Times Have Changed...Friendly Staff and A Happy Place Makes It Comfortable To Come And Enjoy The Benefits Of Having A Retail Place And Not Just OnLine Ordering

Ro
Review №13

Went to shop for a boys bicycle and while they have a good selection, there was no salesperson around to assist. I also looked for accessories such as helmets and training wheels; they had helmets - more girls than boys - but no training wheels that I could find. The store was clean, the appearance was good, but personnel could not be found.

A.
Review №14

The store was organized and we were able to find everything we needed, but the clothing looked like it had been dragged on a dirty floor. There were only a few pieces of preemie clothing to choose from and only 3 of those were clean. The cashier was very knowledgeable and nice. The prices for baby items are reasonable, so I will be back...just not for clothes!

Mi
Review №15

Very nice store. staff is always friendly and helpful as well. Sad that Toys R Us is closing down all their stores. I have many many memories here. Shop there while you can, you wont regret it!

Al
Review №16

Some of the staff here I had a bad attitude. Others were helpful. Be careful to price check before you go to the registers. Different registers are ringing different prices and if you dont pay attention you will pay more. I spoke to a manager because imagine how many people have been cheated into paying more due to machine errors. The lady was bothered because I showed her how same toys ran up different prices in different registers. Now I can understand why they are going bankrupt. For cheering people. And now get as much money as you can while going down and out of business. Pay close attention to the prices.

Et
Review №17

I was very happy they got the Lol Big Surprise in before Christmas but they jacked the price up $10 and made me purchase right then and there. I get that they were in high demand but considering there were like three people in the store I didnt appreciate the extra security. Oh well my daughter was so excited to lose all those tiny parts.

Ca
Review №18

Awesome toys. Love shopping here. No way you cannot find the perfect gift. Never go wrong with a gift card also.

Da
Review №19

Extremely helpful staff when trying to locate a particular product. Check out was quick. I had one returned to make and it was handled in a friendly, prompt manner

Pa
Review №20

My online order did not go through. The sales associate was so helpful and super friendly. This store was clean and organized. They had everything I went for. Glad i went

Lo
Review №21

Its a shame to see a once wonderful store that has brought great memories to countless children, but the time has come and with one visit to this store, it is clearly time. Items marked 30% off are still about 15% overpriced. Staff is still unhelpful as they were in the normal business days. And as always, the restrooms are an absolute abomination. No towels or anything of the sort you would expect to have in a restroom that a toddler would frequent. FILTHY

AL
Review №22

So sad to see you go. I pray the employees are well taken care of and find new places to go. I closed a major chain store down and its a hard and sad thing to do. Best of luck to you all and I will always be a toys r us kid no matter how old I get.

Cr
Review №23

Wide selection of toys, & they were neatly displayed even though the store was very busy. My only problem was the toy I purchased displayed a lower price on the sign than the price that rung up at the register. The sale was corrected.

he
Review №24

I found this Toys R Us most helpful!!!! I was able to pick what I wanted for my granddaughters and the scanned them and are being sent to two different states from the warehouse. I did not know I could do this. Set my mind at ease!

Jo
Review №25

It has been a long time since I have been in this store. Good to see a retail center still doing well. Still fun!

Su
Review №26

I am thankful and Toys R Us just gained a loyal customer! The manager Chris ran a smooth show, came out and spoke to us and has all 5 styles and then he and his staff spoke to us one by one to choose the style we wanted.Then we were give paper and 15 in at a time . Went to counter and given one per person! They still had tickets for early till 8 am then you can buy another. Very fair, professional and great over all experience! I even was allowed to blow my whistle!! Thank you to my friends who searched Kay Nassiff, Donna Colon Berthel, Jerry Enkidu Sanchez, Pamela Brantley for helping me search!!! I am home and l may not be their all the time but my granddaughters mean the world to us!! Thank you my angel watching over your crazy mom!!

Al
Review №27

Always fun to visit. Better selection than other retailers for toys and collectibles. A+++

Ju
Review №28

I love this store, go there everytime i want to hang out somewhere on the rainy day. Always end up buying something but if it makes my kid happy it works for me

Al
Review №29

Purchased a bounce house and they price matched with online price. Had some computer issues but was handled by Manager Angel. Front staff was great but the floor staff I encountered not so much.

Vi
Review №30

Amazing service my little girl had a blast. Very clean as well. Nice store

Al
Review №31

Always great customer service and fast speed I shop here quit a bit never had mean or rude service I recommend this toys r us to all I even had cashiers remind me to use coupons and let me know they compare to online and we look up items to get best deals so very nice and put customers first

Da
Review №32

Fairly large store. Kind of hard to navigate, not a lot of employees. Often times toys on the floor. May be the time of day I go there, but its just not the best Toys R Us Ive been to.

Ta
Review №33

Along with being every kids dream store, myself, as a parent, highly recommends this *TOYS-R-US* in-particular because not only do they have a well productive staff but also can maintain the store in a well manner and assist with any and all needs until youre satisfied and ready for check-out.

Ju
Review №34

Going to miss it. We live in North Port and would drive down to Ft Myers just for Toys R Us. I know many are trying to save it. I pray they can.

Br
Review №35

Tony the tiger and old school great times with my grand children, it brought me back to my birthday party 33 years ago

Re
Review №36

I loved toys r us and I’m sad to see it go but their prices were way too high.

Ra
Review №37

Store was very clean and organized. I was thrilled to hear that this location is not one of the many Toys r us stores that will be closing down

Ja
Review №38

This is a place where a kid can be a kid - Chuck E. Cheese

Ch
Review №39

Very good selection of toys, bit more pricier than online but you pay extra for convenience.

Ci
Review №40

In absolutely has everything that you can possibly think of in this location including a Clairs and American Girl Doll. If you find what you want and cant afford to get it right now then they have a awesome layaway plan. Only 10% down and you have a 3 whole months to pay off!! Also you can put clearance and sale items on layway......Christmas is done!!!

Sq
Review №41

Love this Toys r us, maybe its the location or the workers. I dont know but I love it.

Or
Review №42

They look ready to close .I hope someone safe ToysRUs and safe the job for all those nice Employees.

Ta
Review №43

Very nice service, good employees. Clean love all the toys .

Ra
Review №44

Better hurry up and shop here! They are supposed to be closing in 30 days.

J
Review №45

There may be a good reason they are going out of business. The attitude of the help was terrible. Very disappointed.

Le
Review №46

Its an okay store, had as many bad experiences that match the good but when its good its great. They need to work on their releases when it comes to new products.

Lu
Review №47

The most overpriced toys you will ever purchase search on Amazon or Ebay for the best prices almost 80% of cost

Ni
Review №48

Its sad to see an iconic childhood toy store go away forever.

Tr
Review №49

Great store! Has alot of variety. Its sad that its closing.

Re
Review №50

TOYS R US FORT MYERS NEEDS TO COME BACK.They already bounced back in Jersey And Texas! RALLY AND BUY ONLINE NOT ON THE ONE THAT RHYMES WITH SHMAMAZON!

Ru
Review №51

Great place for shopping for toys for toddlers. Not as many sales as expected.. even after a season is over.

Me
Review №52

Stores huge, plenty to choose from for your nephews and nieces, staff is very friendly and extremely helpful, havent had a bad experience yet. The stores easy to find and is in a good Plaza and the stores clean as always.

Le
Review №53

Sad to see this place go really alotta cute baby clothes and the toys are fun even for some adults if your into playing with toys still or just to give your kid a great gift some are a bit pricey but to me nothing is pricey when it comes to seeing a smile on my sons face thats worth it to me staff always their and nearby to help with a smile on their face.

Ta
Review №54

Good selection. Love the clothes for babies. Its just way over priced.

El
Review №55

Santa is not coming to ToysRUs???? Are you kidding me??? A toy store and no Santa for Christmas??? Shame on you, ToysRUs... You will never get my business again. You do not even warrant 1 star...Lump of coal for you!

Te
Review №56

My wife and kids always go here and find all we want for our kids they love this store and the employees always helping us when we need them.

Cl
Review №57

They sell the wwe champion me and my dad are so happy

S
Review №58

I love it. I wish they werent closing.

Je
Review №59

Everything was in stock that I was looking for it and had fast check out.

li
Review №60

Variety of toys. Price ok. Great staff

Ge
Review №61

So sad its gone! Love this place since a kid myself!

jo
Review №62

Most over priced toy store goto walmart or target and get it half off, the customer service is normally terribble

Cy
Review №63

Going, going, almost gone. Some really good deals.

cr
Review №64

Great selection of toys, prices a little on high side but staff is courteous

Th
Review №65

Great customer service. Lori, our cashier was very pleasant and helpful!!!!

D
Review №66

Fun store for the kids to shop and pick out things

C.
Review №67

Found grandsons toy for passing. Great sale, however some prices more expensive. What the prices. Sad to see it leave .

Gr
Review №68

Excellent service. Everyone was awesome especially the manager of the store.

Gl
Review №69

I called down there at the store in Pagefield Commons Shopping Center here in Ft. Myers Florida The Day Before yesterday and asked if they had any Owlycorn Hatch Em Alls in stock. The Lady said, No. Then I asked if I Could Order One. She said, Not by phone but if you come in to the Store You Can Order One. I Went To The Store Today and The Girl That Served Me Said, There is None in the Warehouse and I Dont See Any On Line, So You CANT Oder One. I Said I Live in North Fort Myers Out Near I-75, thats about 9 Miles. She said, Im Sorry. I asked, Can I Pay for one and you put one on hold for me when they come in, She said, No, You Will Have To Call Back Every Day Till We Get Some In The Warehouse and Ask Them To Put One On Hold For You.That Being the Case, they Should Have Told Me I Might Be Wasting My Time If I Do Come In To Order One, But They Didnt. I Feel Like I Have Had A Number 10 Boot Shoved Up My Butt and The Door Hitting Me In The Butt On The Way Out! I Feel Insulted And Frustrated To The MAX! Its Not Any Fun Driving In Congested Traffic For 9 Miles And Signal Lights ALL The Way, Especially After Being Told I Could Come To The Store And Order One!On The Stores Part, Thats Not Good Patronage!

Ri
Review №70

Great place for parents to take their children, especially their themed days

lo
Review №71

Received what i wanted...employees nice and helped...never grow up.....

Ja
Review №72

Definitely not long for the world. Terrible service or lack of service to be exact.

jo
Review №73

I always used to go here with geoffrey money its a fun place too bad their going out of business

Ed
Review №74

Employees are nice, good selection but expensive

Ke
Review №75

Good prices and friendly staff that are helpful

Mi
Review №76

Excelente store the associate that help us us was very nice.

w
Review №77

Pretty good store! My kids loved it there!

Ar
Review №78

Employees manage to keep calm even through the hectic holiday season.

Hu
Review №79

Only TRU in Fort Myers, great service and very helpful workers.

It
Review №80

Small store with few options. I was looking for a specific game and they had never heard of it. I saw it in my grocery store back home for Petes sake.

An
Review №81

Not worth coming anymore, ask the good stuff is gone because of the grand closing sales, nothing that can catch my eye... Lifes tough kids

Do
Review №82

My daughter loves it there... enough said..

Yo
Review №83

Good deals. Kids favorite store.

Ma
Review №84

Very expensive, but a great time shopping there, with all the toys

Be
Review №85

Prices are little over than other stores but I like the variety that they have, good place to go crazy with gifts!

Eb
Review №86

Was treated poorly and told that the store is no longer toys r us, but a liquidation store. The cashier was friendly. The manager was terrible.

Se
Review №87

Waited for 10 minutes after someone went to look up an item, got several more we are really busy, please wait even though its Monday afternoon and they clearly arent, and then got hung up on. Employees should be fired.

Kr
Review №88

Its sad to see this store go its been their my whole life and Im upset that they are going outta business Ive loved that store and babies r us I hate to see it go to because I can shop for my babies their and get good clouthes

Sa
Review №89

Staff was very friendly. The sales associate was very knowledgeable.

Ka
Review №90

Good management clean store well-organized

Iv
Review №91

Always loved shopping here. Disappointed they are closing :(

Me
Review №92

Ok to shop nightmare to work at, ppl let their kids tear up that store

Da
Review №93

Has nice selections of toys, as well as arts & crafts.

El
Review №94

Great place to shop for kids Big and Small.

Jo
Review №95

Great selection, average prices, very busy though... need more registers...

Ly
Review №96

Things were only 10% off. Plus the store was a bit of a disaster.

Am
Review №97

RIP YOU DIDNT DESERVE TO GO😭😭😭 Great toys and prices to bad it had to close forever...

Ra
Review №98

I was shocked to see how bad their gaming section has gotten. We dont go here often, and its not even close to being like it was. Its made a decline.

Ye
Review №99

Since Ive been a kid this store has always been my favorite place to go.

He
Review №100

Terrible service, you are better off at Walmart or target there prices are on average 30% cheaper and better selection then toys r us, this location is outdated dark, dirty and worst staff and return policies

Information
100 Photos
100 Comments
4.1 Rating
  • Address:4983 S Cleveland Ave, Fort Myers, FL 33907, United States
  • Site:https://stores.toysrus.com/fl/fortmyers/toy-store-fort-myers-fl-8710.html?utm_source=google&utm_medium=organic&utm_campaign=rls
Categories
  • Doll store
  • Toy store
  • Game store
  • Video game store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:9AM–9PM
  • Friday:10AM–7PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
Similar organizations
  • Al
    All Things Change4135 Dr Martin Luther King Jr Blvd, Fort Myers, FL 33916, United States