It was wonderful! Steve, and Scott went above and beyond to help with my vehicle repairs. They were flexible with my crazy schedule, and made the process so smooth I couldn’t recommend them more!Thank you for all the help!

Brought the car in for a warranty repair thinking I would have a $50 deductible. Found out that Fiat Chrysler America had canceled my lifetime power train and bumper bumper warranty for failure to meet a 5 year inspection requirements that I was unaware of and the dealer had failed to schedule on my behalf. Got stuck with a $50 diagnostic car, a $700 repair estimate and a huge devaluation of my car. The service manager was nice enough but I was forced to deal with Mopar warranty directly and he did not understand why my warranty was canceled. The entire experience was horrible. Fiat Chrysler America has lost a customer for life. BTW the vehicle still passes the required power train inspection but because was not done within the 60 days of the 5 and 10 year anniversary they say Ive default on my contract. It was a couple of grand to extend the warranty to bumper to bumper ...I had one claim over the life of the car for driver window regulator. Hoping I get resolution through one of the many open class action suits. I wont be back to the dealership for service or car purchase ...ever.

The guys at Fletcher are amazing. They always take care of my vehicle needs, and do it with such compassion and put 100% into their jobs. I will always be a Fletcher customer for life. Great people, and great service…in every department. Andy, Tyler….you both are phenomenal. Classy guys there!!! Thank you for keeping me on the road.

Fletcher is like family… great people there!

Visited March 2022The service department is a bit misleading as it’s small. It doesn’t look like they have service bays but they do.I arrived and waited my turn and explained why I was there for my 7500 mile service **recommended by Fletcher**While waiting Tyler my service agent took an OBD device and plugged it into my truck for the data. When he did every light came on, tail lights, turn signal lights, mirror lights, brake lights etc (all lights) when I questioned to why the lights were on Tyler didn’t know he said “I only hit run”Eventually we determined it was the device he plugged in. This won’t happen again (when I visit) as no other car while I was there experienced the same issue. Also a guy was in complaining or paid for an electrical issue with his truck. Could this have been the issue?We have cameras inside the truck and captured several things during our visit.1. No plastic lining to protect my seats was used, but was used in other vehicles captured by the camera. I did ask Tyler if the seats were protected he believed they were... if he didn’t do it like the other service tech then in theory he would have known it wasn’t done.2. During the refill process of the oil it appears as two different types of oil was used. A 5qt blue bottle and a yellow bottle to fill the balance of the 7 qt needed.Not sure why they’d use two types of oil, granted oil is oil and this was a free oil change so I guess I shouldn’t be complaining.I was happy they’re using twist cap oil rather than barrel or bulk oil. It is plausible they are using bulk oil and using the jugs to transport to the truck.3. Guy changing the oil didn’t do anything to prevent his dirty hands from touching the steering wheel. Why would he, he’s working on the car.4. Tires were rotated; air pressure wasn’t adjusted to manufacture recommended levels.While we waited in the lounge coffee was available. However the Keurig was filthy and is in need of a cleaning.Overall Tyler was informative and friendly. We will be back.

Took my truck in for some body work. Not only did it come out amazing, they made my truck look brand new! Great service! Great price! Definitely recommend them!!

Excellent experience working with Rich. We were coming from out of state so Rich sent me all the pictures and info I needed to have success once we got there. Super nice guy, great communication, fair price, really have no complaints. All around excellent experience, highly recommend!

Fletcher was our first stop when out truck shopping and we didnt need to go anywhere else. We were offered a fair trade in offer on our truck, and a below blue book price on the nearly new truck we purchased.

I love this place! Top notch customer service! Very speedy with my repair and had no issues. They keep me updated from start to finish with my Jeep Compass. You don’t find this level of knowledge or customer service anymore but I am please to have found it with this place!

I have taken multiple vehicles to the shop here. Worst shop I have ever had to deal with. Sent one in for an ABS module. They programmed it but didn’t even bleed the brakes. Told me the calipers were on upside down which they weren’t. Took 3 weeks and still had to repair myself. Last month took another vehicle in for a PCM program and to clean fuel system due to water. They had the vehicle for a month. Said they did a complete fuel system cleaning and verified everything was good. Vehicle had to be towed back to me because it would not run. Found the fuel tank still full of water. The seal for the fuel pump was not installed at all. The did not clean out any of the fuel system. Injectors we’re rusted and clogged due to them trying to start it with water and it sitting that way for a month. Spark plugs fouled due to the water. They charged me for everything on both vehicles and did nothing at all except for the programming. Just let the vehicles sit there. Plus they charge $40 just to create a work order. Will never send anything there again. Please do not send your vehicles here. I could go on and on but it is too much to sit and type.

The day before I was heading out of town my change fuel filter decided it needed to be changed. At last minute they were able to book an appointment for me. They also provided a ride home and picked me up when my truck was complete. Service was top notch.

Friendly, fast, and professional. The staff are great and the accommodations are excellent while you wait. I will continue to get my vehicles serviced here and have already sent a few friends their way as well.

These guys are great to deal with. Steve was eager to help and get the information to me as soon as he knew it. He called or text with updates and always checked before moving forward with repairs.I am not going to say it is the cheapest place I could find but the flexibility to fit my schedule and quality of service made it worth the price.

Picked up our car today from having some repairs done and while I appreciate that they put plastic and paper all over the inside of the car, I think it should have been removed when they called to tell us it was ready and knew we were on our way to come get it. Instead I had to take it all apart and then drive with it flapping around in the car and then had to discard it in my own trash.

Very very pleased with my experience with Fletcher. It was my first time going there. I had just bought a 2021Jeep Wrangler Unlimited 2 weeks ago, from a different dealership mind you; my check engine light was on already. I had called the dealership I bought it from and was told @ 4:30pm (they dont close till 6pm) that it was too late for them to look at it today. I pulled into Fletcher and without hesitation I was greeted, and they hooked in their Code reader, diagnosed as a stored code, he called back to a service technician who came right up and cleared the code. I was sent on my way, no charge. They just earned mine and My husbands business in the future. Thanks again Fletcher!

We were traveling through the area heading to the east coast when our new Ram 2500 threatened to depower in 150 miles. We called several Ram dealers closer to our location who offered no help. Walt and their diesel tech offered to check it out and within 1.5 hours we were cured and on the road. Very friendly, knowledgeable people. Excellent! Thank you

Gave great pricing and worked with us on trade in. However, sales rep was a bit jumpy- quickly greeting us before finishing the food in her mouth and no sales rep transition (we were dealing with another rep initially). Ran numbers and confirmed on 2 vehicles only to later realize that those vehicles weren’t available after all. Once they finally found another option, our brand new truck had to be driven to us from out of state. We were told it would be here the next day and the time continued to get pushed back due to a “mix-up” with the drivers. Once truck arrived, we requested detail and fill up. Detail happened but clearly was not inspected correctly. Keys were handed over and my husband did his own inspection only to quickly catch that our brand new windshield was cracked. (Had we driven off the lot, it would have been our problem to fix!) Fletcher ordered new windshield quickly but we were given the run around with replacement date/time and they were requesting us to bring the truck back in for another 24hour period for window replacement. Since window replacement takes approximately 45 min - 1 hour and we gave push back, they decided to send windshield repair to our home - which happened to be great service and only a 45 minute process!Although we love our new truck, we found this experience to be frustrating to an extent. Expect to be given the run around and a lack of honest details/updates.

This was the best experience I’ve had the pleasure to be a part of. Megan is our sales expert and made the whole process seamless for us. Got a very good deal and could not be more pleased. I recommend Megan and the Fletcher family.

Body shop personnel were very polite and knowledgeable. My warranty repair was done in 2 days! Cannot see where the body work was done. paint matches perfectly.

My salesman was very polite,and very helpful in finding me a truck that fit my price range perfectly! It was a very smooth and super quick transaction buying my new vehicle here. They have a very unique waiting room as well full of classics to enjoy while you wait for processing!!! Great experience, great people ! Go see them for your new vehicle today!!!!!!

Great experience!!! Good atmosphere and very helpful.

Extremely satisfied with my visit to Fletcher Jeep Dodge Ram. Also had some questions concerning my vehicle and the technician came out to talk to me. He had some great input and information that I found useful. Thanks!

Fletcher Dodge has been the most caring and kindness company I have ever meet. They will help you out with good manners and in a timely manner. I highly recommend them!

In rebuilding my 2003 Wrangler, the parts department went above and beyond to help me find some hard- to- find hardware to finish my build. Friendly, knowledgeable and eager to help. The parts counter guys were able to locate and sell to me the correct nuts and bolts that had not been produced in a couple years! For the parts that were no longer available the gentleman even used the MOPAR directories to locate the size and thread count on multiple bolts and nuts to find suitable replacements to help me continue on my journey. This is the kind of support that a lot of companies should truly value from their employees.

They were very thorough when diagnosing my problem. They kept in touch while they were doing the repairs. Very satisfied. People friendly. Would definitely go there again. Would recommend to my family and friends.

Every was very accommodating and helped me through my first experience of purchasing a vehicle. They answered all of my questions, set me up with a great plan and were very patience with me. Highly recommend!!

Mike Lukich and James Armstrong are ROCKSTARS!! Thank you for all the hard work you did for me on financing!!I had a brake light out, which happens on a purchase of used cars, and they were quick to replace it. Thank you very much guys!!

Tyler was very professional and courteous my vehicle was serviced and I was called when it was done.

Tyler was very professional and friendly. 1st time I had bought a vehicle there. Would definitely recommend seeing Tyler and this dealership

Honest, trustworthy,good work done on vehicle. There for their clients to make as comfortable as possible. Prices reasonable also. I have 3 cars that have come from them.

Great group! Easy to work with and very fair on their pricing. Will purchase all future vehicles through Fletcher!

Nice people. Very helpful.Only suggestions I have is improved the time on Oil change and take appointments.

Very easy going, very relaxed atmosphere, a no pressure positive experience

Easy service and very fast. Customer oriented group to work with. Thanks.

Megan was so great to work with. She helped with all my questions and explained everything about my new truck . She by far is the best salesperson I have ever encountered. Thank you

I love everything about Fletcher’s! The service is always top notch and everyone is always doing their best to make sure you are 100% happy with whatever it is you are doing. Weather it is purchasing or leasing a new Chrysler product they will make sure your happy!

Very efficient and professional service. Theyre my go to when it comes to auto care. Excellent service team!

I had a deal worked out and was on my way to pay for a used vehicle when I was notified that Jason Cosat, the pre-owned sales manager, had allowed the vehicle to be sold. This is not a good practice, and I will not be giving any business to Fletcher Chrysler Dodge Jeep RAM again.Update: I was impressed that Brad responded to this review, but I called and sent an email over a week ago and have heard nothing back. Apparently poor customer service is a trademark with Fletcher.

Great place to buy a Mopar, professional and pleasant experience

I just had an amazing experience there everyone was nice and helpful. I got the car of my dreams and they made it easy.

Stopped in on a Saturday to look at 3/4 ton trucks. Found one I liked and went in to talk to a salesman, he got plates and we went for a drive. Really liked it but needed to check a few things. Monday morning put money down and Wednesday finalized the deal. Courteous staff made it all the better experience.

I was very happy with the phone message on exactly what they were doing service on. I was very impressed on the experience. Thank you

The staff was very courteous. Service department addressed all of my needs. My vehicle was fixed first visit!! Will definitely be back

Fletcher accepts drive ups for oil changes and got me right in. Didn’t have any problems. They were nice and helpful with questions I had about my vehicle. I gave 4 stars because every dealership has room for improvement.

What a great experience buying a vehicle. There was no BS at all. They gave me more on my trade in than anyone else would. It was quick and easy and my new truck came with great warranties. I would highly recommend going here, and ask for Darby!

I brought my car in for some work. They did a great job of keeping me informed and working with the insurance company.

We have bought several cars from Fletcher and they been more than accommodating and helpful to us . I would recommend them to anybody, Great people to do business with .

Fletcher took care of me when my Cherokee’s part took longer than expected to come in. They gave me a rental car for free, a Jeep Wrangler with 4WD in the big snowstorm in Feb., so I was able to continue working. They offered to pay for any days my warranty co. didn’t pay for a rental car and they took care of my deductible because the part took longer than expected to arrive. I would highly recommend Fletcher to any and everyone who owns a Jeep and will only take my Jeep’s there for service in the future.

Went for oil change. On time, completed and pleasant. Fletcher has always met oe exceeded expectations.

We just purchased our second vehicle from Fletcher Dodge Chrysler Jeep. Andrew Thompson always goes above and beyond for us and everyone we’ve referred to him. He works hard to find the vehicle you want and to make it work for you. For a customer focused experience with a great deal, check them out today!

The service was really nice. I would recommend others to come in and purchase. Staff was friendly and helpful very nice gentlemen.

Went to parts department. Had picked up my ordered it had came in. They were very professional and Friendly. Sales clerk was very nice and on top of the order. I was very pleased with my service and order.

The staff at Fletchers was amazing! They went above and beyond to take care of us and made sure we got a great deal on our new 21 RAM 2500. Tyler Spicer was our salesman and I highly recommend paying him a visit if youre in the market for a new vehicle!

I have been using the Express Service Lane for years at Fletcher Chrysler. The service is exceptional and Tyler is very customer focused. I have found that the Service Department keeps my two vehicles running great!! I will definitely continue to use this service.

Very helpful, respectful, efficient, and knowledgeable. Had us in and out and back on the road quickly and safely!

Timely updates and my vehicle was ready when they said it would be.

The staff at Fletchers delivered my car to me as I ordered it. They got me the best price and honored my special requests for no front license plates or dealer decals. They had the packing stripped off of it and washed just hours after receiving it. The only reason its not 5 stars is when I build the car on Dodges website, it offers me a no cost interior option that was not made aware of. However, it could be my misunderstanding.

I brought my Jeep in for service, as the radio screen was not turning off, stating I was on an active call. I hadn’t been on a call, and it wouldn’t let me turn the radio off, even after the car was off. The guys in the service area were awesome, very understanding, and were able to locate the source of the issue. Even when I take my car in for a standard oil change, everyone there is nice, even at the busiest of times.

Scheduling was efficient, communication was great, cost was reasonable, and the people in service were friendly and knowledgeable.

Andy, Walter and Troy were wonderful and took great care of me. Andy kept me updated and was very kind.

Andrew and the entire Fletcher staff was great. They got me in the car I wanted at a price lower than I was expecting. They were highly recommended to me and I’m now highly recommending them to others.

Best car buying experience I’ve ever had! I would strongly recommend them to anyone! Such great customer service and everyone is extremely nice! If you are looking for a car ask for Darby! He is awesome!!!

Megan and the team at Fletcher were a pleasure to work with. They got the truck I was wanting and helped get me into it with very little issues.The only part of the process that could use some assistance is the detail team. My deal may have put them in to a faster pace then they are used to, but no new vehicle should be given to a customer still dirty. Still a 5 star company I will buy from again.

My salesman Sean was excellent. He made the process of trading my car and truck in for a new jeep easy. Very happy with my purchase

Drove there to Indiana and bought a car from MS...Unbeknownst to both of us, IN and MS both take sales tax...Since they didnt know, never dealt with MS before, they are paying both taxes....Very stand up people that went above and beyond! Brad Kale and Brad Joiner are the people you want to deal with! LOVE MY HELLCAT

I bought my 5th vehicle from Fletchers and am very pleased. The staff are great people and the inventory is wide spread.

This is by far the best staff to work with…you want to be treated like family…this is the place

Great customer service, and the Jeep runs and performs really great. Thank Guys !

They all were very professsional. Very knowledgeable, kept us updated too

I was very please with the service. Steve kept updated on everything until my van was done. Thank you so much!

Aaron was a great help to us throughout the process. If youre looking for a new vehicle then definitely come see Aaron.

Absolutely great experience! Andrew was awesome to work with! It was so good that I told my friend and the next day he went and bought a truck!

Speedy and job well done!Went at 7:30 am on Saturday, about 30 min. before official opening time and they got me in.And hour to change oil, battery, air filter and normal inspection. Since it was a sudden walk in, felt very satisfied!

Want to thank you to Darby Grim and James Armstrong for there hard work and patience working to get a good deal on our car loan.

Great experience with the Collision center! John went above and beyond with the whole experience. Quick turnaround and absolutely the best body/paint work around. Fletchers collision center is state of the art and I plan to use them again.

Great place to buy a car!Lifetime Powertrain Warranty! Yay!

Jeep broke down on me on the way. Had it towed to fletcher chrysler. The next day got a call from Walt stating the issue with my jeep. Agreed on repair. Got another call the day after stating another issue from the com. I had a feeling it was that all along. Walt was super friendly and awesome with the communication. Chrysler no longer showed my computer so I had to purchase one. Not that big an issue. Dropped it off one night after work. Got a call from Walt 2 days later and my jeep was done thank goodness. Super fast repair time and very happy customer. Will be bringing in for further repair. Thank you

Even though I drive over an hour to get my oil change the warranty is worth it. Also I came in late on a Saturday because I thought they closed later and the crew was nice enough to stay to get me done so I didnt have to make that drive again soon. Thank you.

Courteous, informative and excellent service.

Per usual, fantastic experience at Fletcher. These guys and gals know what they’re doing, and they know how to serve their customers. I will be a lifelong customer here, no question

Sean Kale is a great salesman and gets you what you want my husband and I always buys are vehicles from him! Love the environment!

Went to the Collision Center & was created by a very rude & unfriendly person who did not seem interested in even doing an estimate for repairs. Thats part of the job description and what a collision shop is supposed to do for customers vehicles when they are damaged.Highly recommend you never think of going there for any kind of work to be done.

I want to share that I was in the search for a new truck!! When I pulled up there was a salesman out smoking out front. I walked around for 10 minutes and then Tommy came out. I will say that he was good but that would be an understatement!! He has only been with Fletcher for two weeks when I met him and I’m glad I did! He made it a point not only to sell me a vehicle but to try and meet everything I needed! Questions where answered right away! I did buy a new Ram 1500 from Tommy! I wanted a few items that the Truck didn’t have!! He followed up on the ordering and scheduling of my items! I didn’t lift a finger! I just got truck back and it is awesome!! He sent mePics and updates through out the day!!! If you want a personal assistant on a purchase of a new Ram, Dodge or Jeep!! Ask for Tommy!

My salesman Michael Lukich, was very knowledgeable of the vehicle I was interested in. He took the time to show me the details and options that the vehicle had. I was very pleased with the whole staff and experience in buying from Fletcher!

Wonderful people, super helpful. Stress-free and fast. Originally went just to ask questions and see what kind of options I had (as I dont have the best credit), but I ended up leaving with an amazing car (and a great payment too)! I love it! Will definitely be returning for future cars! Had us laughing the whole time too, which is always a plus! I have purchased many cars from dealerships, by far the best experience Ive ever had at one!

Fletcher Chrysler is great to deal with when searching and purchasing a vehicle. My biggest compliment is how much the honesty you receive when dealing with them. You don’t feel uncomfortable asking questions or for assistance. Everyone is very pleasant, professional and helpful. Kudos to a great staff! Specially James R., Megan and Ryan in the Service Department. Thank you all!!

The process of trading in my old vehicle and purchasing a new one was extremely quick and easy. Everyone was friendly and they did a great job of listening to what I wanted, and then showing me my options.

Great service... They did their best to help me.

My aunt bought a jeep and they approved her. Not even a week later they called her and told her they need the jeep back because she was mistakely accepted . they are pathetic. The manager cant even look at you and goes into the office and has the secertary do the job for him.

Great experience, Andy was awesome!! I needed work done on my transmission, ended up having to get it replaced, thankfully all of it was covered under the power train warranty!! Through all of it Andy kept in contact to let me know what was going on and when it was decided that a new transmission was needed and they would have to have my vehicle longer than expected they were quick to put me in another vehicle to drive while they fixed mine. My car runs great now and I really appreciated how nice and helpful that Andy was!!

First time in a long time the Express Lane for an oil change was EXPRESS. I waited 30 minutes max. Service was truly friendly and quick.

Very nice people and reasonable prices. Night and day difference how much nicer people are at this dealership compared to Tom Obrien. Do yourself a favor and drive a little further south and give them a shot.

My experience at Fletcher could not have gone much better. No matter who I dealt with, they seemed to bend over backwards to make sure my questions were answered and my expectations were met. They assisted me in seeing and experiencing several types of vehicles to help make my decision for a purchase. I highly recommend Fletcher and will return to them for my next vehicle purchase.

Tyler was the best! He was polite, kept me informed, explained and apologized for a delay. The type of employee every employer needs and every customer appreciates!And he was equally great at my visit last week!

An actual HONEST dealership that did everything in their power to help me. They quoted me over $100 less than any other dealership I’d looked at, and they didn’t up the price as soon as they got me in the door. Fantastic dealership. I’ll be returning when my lease is up!

We were very pleased with our experience at Fletcher Chrysler. We purchased a new 2021 Wrangler. They were very easy to deal with. Very upfront and fully explained each step. We would highly recommend Fletcher Chrysler if you are going to purchase a new vehicle.

Went to look at a 2020 dodge hellcat red eye Daytona.

Great car buying experience! Love to shop local and Fletcher CDJR confirms the value and impact on Franklin. Thanks for your sponsorship of the Artcraft Theater.

The service department is very good. They communicate well and are friendly.

They took a really long time fixing my van they said a hour and it took all most three hours to fix the recalled part and change the oil