Easily the best shop I’ve been to. I started trading at Guitar Works in the 90s. The shop in my town was terrible, so it was well worth the drive. I recently started up with guitar again after a long hiatus. While the decor changed somewhat, it was still the same great shop, and even some of the same people.The staff is friendly and helpful.I never feel like I’m being “sold” on something. My first new guitar there was actually well below the budget, because they listened to what I wanted and made really solid suggestions on things to try.Like I said, it’s easily the best shop I’ve been to.

Guitarworks is the best of the best ever. For Indianapolis to have guitarworks as a go to, all around music store is absolutely a blessing!!!

Awesome costumer service! Very knowledgeable staff that will get you hooked up with the gear you need! Would recommend this shop for all your musical needs !

This is the second time I’ve been into this store, and I’ve gotten a terrible experience. First of all, they follow you around the store making you feel like you are going to steal anything and give you the feeling that cannot touch any of their products either. However, we went ahead and purchased an Orange Speaker Cabinet at this location, but it didn’t work well with the project we had on mind. Therefore, we went back to the store two days later to return the item and they refused to take it back or do any returns. This store treats all their products as a final sale even though the Orange Speaker was brand new. I will not recommend this place at all since they take advantage of their customers and has a very bad business model. Instead, I will recommend #GuitarCenter or #Sweetwater. Those are wonderful stores and haven’t gotten any single issue.

A really good music store for service. They have always been good to me over the years with lessons and getting gear. Kevin has always been there to help me find the right gear and cables I need. You won’t find this good of customer service at the competitors. The prices are usually pretty competitive. If he doesn’t have he can get it pretty quickly for you. Support your local shops.

Awesome experience! Jerry took me under his wing for my second ever bass purchase and I am super happy with my purchase. He even talked music theory after he told me the ins and outs of most of the basses. Kevin the owner is an awesome guy with great customer service. This is a place that loves what they do and do what they love. I would 100% recommend over anywhere Ive been thus far.

Ok if I get the names wrong sorry. Best experience ever buying a guitar. Fun, knowledgeable and down right down to earth. F... the big box store companies, go here period. Thanks Troy and Kevin it was a blast without a mask.

Best music store in town! Awesome staff! Great selection! Reasonable prices. Best of all... NO MASKS!!! Thank you.

Very down to earth and knowledgeable. Went out of their way to assist me and walked out of there feeling like I had just found a music store above and beyond all others. I dont usually post reviews but I felt this one was very deserving.

I have only visited this store twice and felt like family both times. Matt and Troy are awesome to deal with and took the time to answer all the questions we had about so many products. We went in for strings and brought home a new amp. I highly recommend Guitarworks. Avoid those big box guitar shops at all cost.

Have been coming here for 20 plus years with different kids. Great lesson programs and wide selection of strings and percussion.

Customer service was excellent employees had very good knowledge of products service was outstanding enjoyed seeing a clean and friendly store personally I feel this is the best store I have ever been in this state havent been nowhere else thank you for the exciting ride through your store and may you be prosperous in all your endeavors I am Lloyd Nance

Kevin the owner is an awesome person makes you feel at home don’t forget if you need anything Kevin will take care of all your music needs. Great great place to visit.

Kevin and Jerry were awesome gave me the deal I wanted out the door quick and easy theyre definitely the people to go to for anything and everything you need music equipment

I brought in a Squier because it wasnt producing sound. I told the owner that Im a novice player, and this was my first electric guitar. He offered to put a new jack in it (the cause of the problem) and do a setup as well. That was all fine and well.He began to check the intonation, and then paused, and gave me a sideways look. He asked, any reason you have this tuned so low? I told him I enjoy playing in an open tuning. He then proceeded to re-tune the guitar to standard tuning, and told me that new players shouldnt be starting on open tunings - he went on a tangent about how you need to learn the basics first. He then sent me on my way with a flyer promoting their music lessons after asking would you like to pay now, or later?The setup was fine, although when I got the guitar back a few days later, it was, of course, tuned to standard. He then handed me yet another flyer for their music lessons, not remembering he already gave me one, and went on another tangent about how important it is to learn the basics.I am a novice guitar player, but I am a multi-instrumentalist capable of producing my own tracks - Ive been making my own music for fifteen years, and open tunings allow me to record the guitar tracks that I want and have an easier time playing them. I understand the owner had good intentions about how new players should learn standard and the importance of fundamentals, but if someone has their guitar in an open tuning, and they mention thats the tuning they enjoy playing in - dont steamroll them and start cranking the pegs to standard and saying your personal preferences dont matter because you dont have any musical authority on this instrument yet.The owner was nice, but had no warmth - youll be able to see a slight glimmer of dollar signs in his pupils if the light hits them just right. Ive worked in sales for years, I know the type. Friendly enough when money is on the table, but no warmth to their actual demeanor. Three stars - they did what I asked and I got what I paid for, but I took two off for the owner stepping on my personal preference.

Kevin and Jerry are the best guys ever. Everyone should go here. Theyre awesome! Thank you guys so much!!!!

Awesome shop. Ive purchased numerous items and had a setup done on a guitar and everything is top quality

The experience I had buying my first name brand guitar ( Jackson 32 custom Floyd rose ) from this humble locally owned private business was phenoninal and true to a music lover and creator from music lovers, the owner Kevin personally walked me through the details of my purchase as well as features of the guitar, Im proud to own a guitar from this store and happy to have been treated so well

So happy to have a guitar store on the south side that isnt a chain. They have a wide variety of stuff on hand for any musical need, and they carry good quality items. The first thing that drew me in was that they carry GHS strings, which I normally have had to order online. They carry lots of Jackson and ESP guitars, catering to the metal players in the area. Aside from guitars, they carry lots of basses and related gear, PAs, you name it. The guys are all very knowledgeable and listen to the needs of the customers. I will be back for anything I need for my gigging and recording needs!

I walked into this store not knowing they are a huge G&L dealer. Lucky for me I am huge G&L fan:) I have yet to experience a G&L (Tributes and USA) that wasnt built better and sounded better than any Fender I have tried in store and have personally owned.I sat down to play a few and they were all set up absolutely perfect. Sales staff tells me that they make sure all the guitars are tuned and setup. I was impressed, especially after coming over from Guitar Center where all the guitars I tried were grossly out of tune and played like garbage.Needless to say I walked out with a new G&L.

I got RIPPED OFF! Charged $56 for a guitar set up - I have no idea what else they did other than change the strings. I asked about several things in the set up when I took it in and the guy (dont want to mention names) told me they would do all of that. I ended up just having to set it up myself. I hadnt been in this store in a long time and couldnt remember why - maybe this is it. I wont ever go back to this store.

Super helpful and knowledgeable. Owner is a great guy.

I feel I got a great deal on a new G&L but above that was the fantastic work they did for me. Flipped the strings and nut on a lefty and also did an incredible job of bringing my 1946 Gibson acoustic back to perfect. Thanks Kevin and Derek.

I went in to get a few pedals and everyone was really nice. They helped me out on which ones had the best value and I got a great deal on them. I recommend guitarworks for anyone. It is a really great place with amazing people who are willing to help you out. I highly highly recommend.

I love this place. Kevin is the best.

Andrew was very helpful in picking out the guitar I was looking for and Evan made it very easy to find the accessories I needed over all was a very relaxed and fun environment to shop in. 🤘

Great friendly folks. Easy to do business with.

Yes, great store. But, it’s so much more. Kevin and his team have created a culture that is hands down one of the best in Greenwood and likely the State. The team has a positive impact on so many in the community through their lesson program and just how they treat people as soon as you walk in the door. My son and wife both take lessons and I come just to hang out with the team that is working. They always a have a great story to tell and I really love just talking about all the great bands and music of our time. Whenever we need anything, they are so helpful and friendly. A true gem for the community. Make it a point to check them out!

Always the best. Kevin is the man. Him and his staff are always the best.

I went to Guitar Works looking for BASS. Found some BASS and the boss man hooked me up with pro gear for an unbelievable price! I am happy now. Needed a saddle and neck adjustment after about a week because I am pro! The tech got my BASS in and out same day. No charge. GuitarWorks is the best place for all your musician needs.

Took guitar lessons here for about 4 years. Eddie is a great teacher! All of the other teachers Ive seen are friendly and willing to help you reach your goals.Repair service is great. Took my Danelectro in to get the input jack fixed and Derek had it fixed within a week.The store has a great selection of quality guitars. Staff is friendly and willing to help you out. Guitarworks has the best selection of left handed guitars for lefties like me-thank you for not leaving us out!Kevin (owner) is THE MAN- he is super friendly and always goes the extra mile. Whether hes answering questions or demoing a guitar/amp, he makes it his goal to make you feel comfortable and welcome.

The staff and owner seem really friendly and knowledgeable so I hate to write a bad review. Im sure buying a guitar would be a nice experience. However I went in for guitar service and it honestly came out worse than before. I told them the problem with the guitar and instead the tech clearly didnt read any of the notes and just filed down the nut and called it a day.

I have two music stores the I recommend to people. One is in the city I which I work. The other is Guitarworks. The selection is top notch, and the employees are always super helpful. Whether I am at the store to buy books for private guitar or piano lessons or simply perusing, I am always satisfied when I leave. I plan to buy my next guitar from Guitarworks!

Kevin was amazing to work with. Called last minute to see if they had any hard guitar cases available for a flight I was taking since the airline damaged my guitar on the trip down. Got me set up with a new case, offered to send me an assessment of the damage to submit with my damage claim, and showed me some options to consider. Super helpful and gave great service. Thanks Kevin!

The owner Kevin is really friendly and personable to work with. My attempt to find the items for my receiver is nowhere to be found, and so he made one for me, and spend several minutes just for me. Highly highly recommended

Got a guitar good costumer service

Been shopping at Guitarworks on and off for over 10 years. Its a bit of a haul for me to get there so thats why its been on and off.The staff there is very friendly and knowledgeable. I dont ever feel like Im getting the car sales vibe and that Im being forced into buying something I dont want.They also will work with you to make sure you are getting a good deal.

A very nice music store but listed prices are above street prices. The sales reps will get you a competitive price if you ask but it feels too much like buying a car. Give me your best price on the price tag please.

Recently had a great experience with Troy at Guitarworks! Previous times that Ive been in the store havent been so great, but Troy really went above and beyond this time, guiding me through multiple different editions and features, while giving me plenty of time to play different guitars and even playing for me so I could hear the tonal dynamics of my favorites. Im a Martin player, and their selection of Martin and Taylor instruments is one of the best on the South Side.I learned that also have a certified tech available for Martin guitars, which puts me at ease for any of my future purchases. Overall, very thankful to still have a solid shop in the area!My only minor complaint is that I find their electric guitar offerings to be a little lackluster, but thats more due to my personal brand preferences than actual quality of the instruments. Overall, especially for their acoustic guitar selection, Im really pleased with Guitarworks!

My kids have piano classes there! He loves it!

They had what I needed. For great price. Thank you

Like they say its a great place to take your pick. Kevin and his staff are great people to do business with. You may walk in a stranger but you will leave as a friend.

Absolutely knowledgeable staff, and a great selection to boot

Troy, who might I add played with Iced Earth, really helped me out get back into guitars. I had not played for many years and have some trauma to my hands and he helped me get into the right guitar for my budget. Kevin, the founder, is super cool too and always trying to help you out. Since buying my guitar and amp I think I have been in about 6 or 7 times and Troy is always asking how the guitar work is coming and takes the time to chat and help me out with certain aspects of guitars. Ive been so impressed with this place Ive even recommended it to my mother in law and she has traveled over an hour away to just deal with them because of the quantity and quality of their shop.(Shes a uke player) Definitely the only place I will go to get my music needs.

If Im in Indiana this is where Im doing all music related business Kevin is a pro

I have purchased a couple of guitars from Kevin and his crew in the last couple of years. You can purchase an instrument anywhere, but it is really the level of professionalism and personal care that keeps me coming back to Guitarworks. They remember who I am when I come in, and they are always focused on finding the right product for your needs, whether its an instrument, strings, picks, etc... Unlike a lot of other instrument retailers, they arent interested in simply selling you something and getting you out the door; its more about establishing and then fostering a long-term relationship. Fantastic place that I will return to for all of my musical needs.

Awesome store, top notch service and reasonable price. Had just what my son was looking for. The store owner spent time with my son explaining his options and the differences in the guitars he was considering. We will definitely be back! Thanks so much!

They have a decent selection and a friendly staff. Kevin is a cool owner and Derrick does great work on setting up guitars. Much better store than Guitar Center

Top notch sales and service from some of the nicest guys youll ever meet. Ive been playing professionally and buying gear for about 35 years, and this was as pleasant a shopping experience as Ive ever had.

Super friendly staff. This was our first visit. The owner, Kevin Franklin, is incredibly nice, extremely knowledgeable and really a down to earth kinda guy. Prices reasonable. Good selection of all different kinds of instruments. Lessons too, if interested. Will definitely be going back and highly recommend.

Drive on past every where else and just come here. They have what you need. Intro to pro, this is the place to go. From instruments, instruction, books, and accessories.

Great teachers and I love how cheap the instruments are compared to guitar center

Great music store! The owner, Kevin, is a friendly and knowledgeable guy with interesting information regarding their instruments in stock. Their full stock of G&L guitars alone, is worth stopping by Guitarworks! Ive heard their radio commercials for years but couldnt find the time to make there NOW, they will be a part of my monthly agenda.

Love this place. Friendly guys, not too sales forward and generally helpful. Bought a drum kit for my kiddo from Bob, had an issue and he met me exchange it. Troy helped me find a great G&L and you could tell he was interested in helping me find the right axe. Matt has been great too - super friendly and helpful. This place rocks - I bought my first guitar pedal here when I was 15 and recovered it this year after a terrible experience at the Greenwood Guitar Center. Check this place out if youre looking for quality gear and quality people!

If you are looking for a place to take your child to learn an instrument, including the drums, along with singing, this is the place. Plus they have a seating area for parents. They have a wide range of guitars, drums, and other instruments. The staff are friendly and extremely helpful. My son goes here for drums lessons, and he enjoys it every time. We recently moved, and drive the extra miles just to come to Guitarworks.

Friendly people. Seems its all about the money. A guitar strap might cost more than the average guitar. Had a setup done awhile back and it felt like I just donated 60.00 to a charity. Some things are just not needed, but they wont tell you that. Nice selection minus any Gibson, wow.

Was looking for a microphone stand, after checking guitar center and found this store. I spoke with the owner and he sold me a microphone stand straight from the display! He was super helpful and made sure I had everything I needed.

Best guitar/music store I have ever been in. Great quality and awesome atmosphere. Extremely helpful and willing to answer questions.

Kevin and his team have always been great during the last seven years that I have shopped at Guitarworks. The team always takes time to show me their musical instruments when I am selecting items for my family. They take time to explain the differences which helps greatly when choosing the right instrument, My daughter takes music lessons at Guitarworks and has continues to develop her musical skills during the years from the great teachers that support our community students! Thank you for all your musical support!

I absolutely love this place. My 6 year old daughter does weekly drum lessons and enjoys every minute of it. The staff is very welcoming and ensures that you are taken care of. The lessons are very affordable as well. I definitely recommend them!

Was looking for guidance to help my son achieve his guitar dreams and these people made me feel like family. Understanding my needs and the needs of a novice guitarist to keep from feeling like this was going to be scary for my son who is already timid and shy. Hes beyond excited to start as opposed to being hesitant as before.

Lessons program is great, from what I can tell. My little brother gets along with his instructor, Ive had friends in the band builders growing up. Salesman Matt is very personable, not too pushy.Other than the stuff listed above, I absolutely can not stand this store. Every time i walk into the store to drop my brother off for his lesson, being a musician myself, I like to have a look around. If I so much as flip a price tag, the staff is on me, hovering. If you arent going to buy it, you cant play it. For a shop that prides itself on product knowledge, and educating the next generation of musicians, I would think they would understand that you need to put your hands on an instrument before you feel good about it. Also, dont ask me if I am going to buy it if it has no price tag and you havent communicated price. Knowing they would have one, I went in with the intention of buying a Taylor T5. After 5 minutes, I decided I would not be giving them my money at all. The owner, Kevin Franklin has never been anything but condescending and rude to me. This week, after lesson, he extended that attitude towards my fiance and little brother. My brother has been wanting a 5 string fretless bass for some time, and decided to try one after lesson. Bring the Primus fanatic he is, he got into slapping it just long enough for Kevin to come by and yell at him, telling him that he would break the instrument, and that it was NOT how you play a fretless. So much for being knowledgeable. In short, lessons are great, gear and accessories are overpriced, Kevin is a rude shyster, and he will never get a dime of my money.

Kevin gets it and always has. Treat a customer right and give them a personal touch and they will be a customer for life.Kevin, You da man!

Great experience. Treated like family. Not just like another sale like at other stores

Best guitar place in Indy. The owner is very kind and hard working. Any bad reviews of this place are written by complete idiots I must say. My brother and I have taken lessons here for an accumulation of many years here in the past. I would highly recommend it, as it is a small family owned business that does a great service for the community.

Because they have always treated me with respect and very helpful about any instrument or information and even helping me ship stuff out of state Im very pleased with this store thank you

WOW what a super store... friendly,clean, awesome staff, Ive never seen so many different guitars ever,plus so much more. This store is definitely a hidden gem in The Greenwood,IN. They even teach classes!!!!!!

The owner will make any deal with you, he’s a nice guy and customer service is top notch

Amazing staff. The staff are amazing, and kind, also very helpful. They have everything you need for good prices.

Great place to find a good instrument the people Brett Kevin Steve and the rest are all helpful and friendly they go the extra mile if you need help and have a good selection of everything and Derick is great fixing an instrument. Known them for about 7 years been to other places but they are the best. Thanks Kevin you have a great team.

My daughter got her first guitar here, and she has been playing it for years now. They have always took real good care of us.

These guys are awesome. Weve used their band builder program several times and have had our kids in lessons there for a long time as well. Kevin, John and the whole team have always been professional, kind and helpful. We love guitarworks.

Really knowledgeable and friendly staff who are helpful but not pushy

Nice selection of quality guitars. All of the ones I tied had strings that were both live and tuned. Unfortunately that is a very unusual occurrence.Did not buy this time but may in the future.

Guitarworks is a great place to go if you want expert advice on learning how to play or if youre buying an instrument (guitar, bass, drums, etc). Ive been playing guitar since 1984 (I even had a hair metal cover band in the late 80s) and I always get expert help from Kevin and his crew. My kids have both taken guitar/piano/vocal lessons at Guitarworks and it was a great experience for them. Since moving to Greenwood in 2012, Ive purchased several electric guitars, amps, back tracking CDs, accessories, Ive had repairs done on several guitars (by Dr Derek) and Ive even picked up some tips and tricks along the way. I truly enjoy going to Guitarworks because of the atmosphere and because you can relax and try out the latest gear. Brands available at Guitarworks (guitars): Gibson, G&L, Jackson, Epiphone, Ibanez, ESP/LTD, Washburn, Taylor, and many others, so stop by and treat yourself to a great experience.👍

Kevin Franklin IS THE BEST!!! I have done business with him as far back as 1988. As of today 1-31-2,018 That is approaching 30 years. Thank You Kevin!!Kevin Franklin YOU ARE THE BEST!!! Stopped in for THE MAGICAL DEAL and you my friend NEVER DISAPPOINT ME!!! Matt and Brett great help also!! Thank you Kevin!! 7-6-2,018Kyle Robertson

This is by far better than Guitar Center. More friendly and knowledgeable of what they are doing. I have spent thousands of dollars at Guitar Center so when I took back a PA cord that was bad right out of the package, the manager stated he wouldnt exchange it. Doesnt matter how much uou spend there its all about them getting your money not pleasing the people that spends money there. Good bye Guitar Center hello Guitar Works.

My son takes guitar lessons all the staff are super nice Gary his instructor is great the whole experience was great and we bought a guitar and amp and everything there and theyre just really nice people

Trusted...respected...simply the best music store in Indy. The most knowledgeable staff that will go above and beyond your greatest expectations. Personal service that is close to no one in the business. Kevin Franklin makes it his personal goal to make sure your satisfied and happy, which makes you never trust any other music store on the planet. Try GuitarWorks and see...youll NEVER shop any other music store...EVER!!!

Kevin and his crew are the best.What ever you want or need in music. No matter how big or small, they got it. Wouldnt go anywhere else .

Great place for anyone who wants to learn how to play guitar, drums, piano, sing. They have an awesome showroom of guitars, drums, keyboards and more. Also, we have had our guitars fixed there when needed!

My first time there...Very knowledgeable staff.... very reasonable offer on trade in.... very friendly guys..... and they didnt hold it against me that Im a drummer.... I will definitely be a repeat customer

Excellent customer service!! Kevin and his team take the time to explain concepts to you even when you are clueless. Would highly recommend them for equipment or service. I hear they are great for music lessons as well.

Awesome people. Very helpful and informative. No condescending tone like in many places!

Learn more in 2 min than all my trips to the other place. The chain.

They had a good selection but you have to ask a sales person if you can play a guitar every time you grab a guitar and go to plug it in and also they hover over you (which makes it very uncomfortable) and the sales person I had was not knowledgeable. So to sum it up it is not customer friendly. I would recommend just to go to the guitar center in town or go up a little ways north and go to the same ash which has a way better selection of guitars and basses.

Outstanding service, have brought more than one guitar in and they do great work! Ideal for quick stops also

Ive inquired here for pricing on guitar and PA gear. Each time, Ive felt very pressured to buy. I would like to rate them more highly. Ive heard theyre knowledgeable and have some deals, but Ive never gotten to that point, because I was immediately turned off by this salesy approach they take.

This is a great local place that provides excellent service and knowledge to anyone looking to fulfill their music, sound system, or instrument needs. They sell, repair, and teach all kinds of musical instruments.

Ive bought 2 guitars here so far. Staff is knowledgeable and nice.

Love, love, love Kevin and Renee at Guitar works. So helpful and I feel genuinely concerned about your musical journey / experience.

Best guitar shop in town! Kevin and the boys know their gear!

Good service. NICE selection

Friendly staff! And they teach a lot more then just guitar. Im taking violin lessons there and my teacher is great!

Service is amazing. Gotta give props to local companies who continue to strive. Everyone that works here are super helpful.

Id like it better if they had some cool used gear, but they have the nicest staff and the best lesson program Ive ever seen. Great place to shop for an acoustic or a G&L.

The best place for private lessons on the southsids and quality instruments. Their highly educated staff is a major bonus. We have been loyal Guitar Work customers for 7+ years.

Kevin is awesome! Always treats people right!

Ive been visiting this store for over 2 years. My first experience was ok. The second was terrible. From that point on Kevin and Steve have taken really good care of me. I have never felt rushed to buy anything. The rest of the staff are great as well. I have bought 3 guitars there; most recently this month. I have always used their free lay away program. They were always great allowing me visits (LOL). My guitars are always set up and very clean. I have brought them all back in for a little fine tuning and that was done well and as I stood there. I have said I would not buy anymore gear, but I do. Next guitar, if there is a next (for my wife), will definitely be from Guitarworks.

They are annoyingly persistent on talking my personal information, to the point that they wont let you purchase anything without giving to them, whether you use cash or card. Dont go here, go to guitar works down the street. They at least care about the players who enter.