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Faulkner Subaru Harrisburg
3233 Paxton St, Harrisburg, PA 17111, United States
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Faulkner Subaru Harrisburg
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A
Review №1

Best experience I’ve had at a car dealership!I walked on to the lot, Dan greeted me within seconds. A big smile on his face, Hey I’m Dan welcome to Faulkner Subaru how can I help?This was my third place of the day mind you and I was already just like I know what I want show me what Outback’s you have. I want AC in the back for the kids no exceptions.Dan hooked me up with a Pre-Owned White Limited Subaru Outback . All weather mats, AC in the back for the kids 🙌🏻👍🏻, Apple car technology, Black and Tan interior, leather seats, back up camera, you name it this car has it . Shout out to Kyle in the financial department you the real MVP🙌🏻 Couldn’t have made the deal without you . My family and I are so happy with this car. All the guys at Faulkner made me feel comfortable and ask me what kind of car I picked out. I highly recommend Dan and all of the gentleman at Faulkner Subaru Harrisburg .Thank you again guys 😊

Si
Review №2

Brian L. and his team were awesome—not your basic salesman, penny pinchers. Kind, good people you want to do business with. I highly recommend them. They listened and made me feel like I have a voice, they didn’t use the typical sale tactics and try to confuse me nor persuade me to buy something I didn’t want. Thanks for making this happen today. I love my WRX!!!

Il
Review №3

Repairs and maintenance ive done here have gone without a hitch. The staff is friendly, you can take a beautiful walk on the Greenbelt to the Five Senses Gardens while you wait, and you can bring your dogs!

be
Review №4

Had a great experience with the sales staff at Faulkner Harrisburg. Great pricing, great staff, and a great buying experience. David took great care of us and made sure we felt as comfortable as possible from start to finish. Every single step was explained throughly and effectively so that I never felt as though too much was happening or that it was out of my control. Highly recommended if you are looking to get a new Subaru.

Be
Review №5

Weve bought 3 cars from Subaru at the Harrisburg location. Dan Mann is a knowledgeable salesman who cares about his customers. The staff here is friendly and respectful. I highly recommend this location when thinking of buying your next vehicle. They work hard for YOU.

Ch
Review №6

It was a pleasure to work with this dealership. My wife wanted a particular color combination (white with brown leather interior) for her new Forester Touring, and it was difficult to locate in our area. There was only one locally, and that dealer would not negotiate a reasonable price (other dealers offered reasonable prices for same car/options, but couldnt get the color combo). I finally located the perfect car at Faulkner in Harrisburg, 100 miles away, and handled negotiations with Kim by email and phone. When we arrived Jess handled our final sales paperwork and car-feature orientation, and Kyle quickly got us through the financing, and we got back on the road quickly. Its great to have a pleasant and efficient car-buying experience.

Er
Review №7

So far (Im only part ways into it) Ive been blown away by this service department. From the moment I drove onto their lot I was treated like royalty. Attention to detail. Friendly. Really helpful. Put me into a loaner so I wouldnt have to wait! Everything I had hoped for from the other guys, but didnt get.

pa
Review №8

This is my second new Subaru Outback! Love this car, the sales team and the service it the very best!

mi
Review №9

I worked with Dan Mann to lease my new Outback Wilderness -- (Most beautiful car ever!) Dan was very helpful and informative - made the leasing process a breeze! This is my 2nd Outback I have leased from Dan & he is always quick to answer any question I may have. I truly cannot say enough great things about Dan.. He isnt your typical car salesmen. From my experience, he really takes the time to get to know his customers. Truly someone I look forward to bumping into when getting oil changes/routine maintenance on my vehicle. Cannot thank him enough for hooking me up with such a sweet ride ! :-)

Be
Review №10

Purchasing our new Outback at Faulkner Subaru Harrisburg was an absolute pleasure! (I know, not a statement commonly heard with car buying) Dealing with Aaron was so pleasant and pressure-free, and the financing process went smoothly thanks to Kyle.The whole process was surprisingly positive; with credit going to the great staff. We highly recommend this dealership!

Br
Review №11

I took my freshly paint corrected dark cherry pearl 2013 impreza in for a simple oil change. The car was in spotless condition. I come back to my car a few hours later and it looked horrendous. They washed my car for no reason and instead of drying it they put it directly in the sun with soapy water still on the car. I now have burnt in hard water spots all over my car and they don’t seem to see a problem with what they did. The car was 10x cleaner before they washed it. They ruined my 5 DAYS worth of work that was done just last week. Extremely disappointed that a subaru dealership would put my car on their lot looking like that when it was perfect looking to begin with. Waiting on a call from the service manager on monday. Will never take my car in for another service. Good intentions, horrible execution. $85 for an oil change and a ruined paint correction. Thanks.

Ja
Review №12

Another tremendous experience with their service department. Thank you Carlos for taking care of my Forrester and doing an inspection every time to catch anything I may miss.

Ke
Review №13

Dan Mann is the BEST! Always so pleasant to work with - would buy from him anytime and refer him with no doubts!

J
Review №14

Best Dealership! Friendly and knowledgeable staff!

J
Review №15

Leo and Jason were awesome. fastest and easiest transaction of my life.

As
Review №16

I just drove home in my new Subaru Forester and couldn’t be happier. Dan was knowledgeable, flexible and thought outside of the box to make sure I was both comfortable and satisfied with my purchase. Also, big thank you to Paddy as well. If you are looking to buy a Subaru, go here. These guys will take good care of you.

da
Review №17

Buying process was smooth and easy. Not high pressure at all. The few hiccups we ran into, Aaron worked super hard to make right quickly and satisfactorily. Would definitely recommend this dealership.

Je
Review №18

I had an amazing experience with Aaron. He genuinely seemed to care about me as a customer, and took time to explain the cost, and the features of the car. Im very happy with my legacy!

Me
Review №19

Excellent, courteous service. Technicians and all staff encountered were awesome!!!

Ka
Review №20

Great service in my opinion, and didnt feel screwed when buying a car from them

Me
Review №21

All of the staff at Faulkner work above and beyond what is needed to ensure that you are satisfied with your experience there. The customer is definitely #1 at Faulkner Subaru. I just picked up my 4th Subaru from them and couldnt be more pleased.

De
Review №22

My wife and I dropped our 2012 off to them for a break switch recall along with the passenger side airbag recall. And the tech asked if theres anything he should know about.... I said no and asked him to say something if he found anything I didnt know about. And they did a bumper to bumper inspection fluids, brake pads tires, tire pressures. And a hole chassis check. All under the recall so to say that we are pleased with the service and kindness is a huge understatement... These guys are the bees knees in my opinion!!!!

Da
Review №23

My wife and I have now purchased 3 vehicles from Leo Faulkner Subaru. He is great to work with, very knowledgeable about his product and company and just an all around great guy to work with and talk to. As is everyone else at the Faulkner Subaru dealership. They were voted, by their employees, the best place to work in PA, and it shows.

Ti
Review №24

Great service and sales, no pressure

Ja
Review №25

I just purchased my second vehicle from Faulkner Subaru on Harrisburg - our families third. Leo was my representative and he treated me like a queen! He continuously asked if I needed a cold beverage or snack throughout the entire process. He made sure I was comfortable with sanitizer and kept his mask up the entire time. He walked me through setting up the app on my phone and made sure I knew how to use everything in my vehicle. Truly and amazing car buying experience!

To
Review №26

What a great experience all around! From Ashtyn in Internet sales, David as well as Patty in Finance all made our car buying experience easy with no hassles. My daughter loves her new pre owned Honda HR-V. Thanks again team, what a great crew!

Jo
Review №27

My wife and I bought a car here this past weekend. Overall was one of the best vehicle purchasing experiences we have had. Aaron was great, not pushy, and worked with us to get everything squared away and out the door with our car within a couple hours. Would recommend working with them for sure.

Sa
Review №28

Had a great experience with Justin Worley. He helped get my car checked out and ready to go quickly so that I could continue my long drive back home.

Jo
Review №29

I bought a WRX here recently and was very happy with how the transaction played out.I was quite new to financing so I had some newbie questions. Everyone was very helpful and answered them without judgment.The car was in great shape and everything was as described. My salesperson and the finance manager were both friendly and helpful.All in all, a positive transaction. Can definitely recommend Faulkner Subaru Harrisburg.

St
Review №30

We drove an hour and a half to this dealership to get our new Outback and the sales team went above and beyond to ensure everything would be ready for us when we got there to make it as efficient of a process as possible, including the F&I office which speaks volumes to the integrity of the Faulkner brand. We will continue to get our Subarus from Faulkner

Fa
Review №31

Rented a Subaru Crosstrek I love it

Ma
Review №32

5 star sales and service!! Friendly and competent staff. Great lineup of quality new and used vehicles for a fair price. Excellent service department. Conveniently located near downtown Harrisburg. HIGHLY recommend.

MJ
Review №33

I had to bring my 2010 outback in..... I have had several issues with my radiator recently and it needs to be operated on... ... I believe my car is telling me - I need a new owner.... However Im hoping the techs can perform life back in to my car... You see my goal is 500,000 miles and Im half way there.... But the service center was awesome, they took my history and gave me a brand new 2019 outback..... Ohhhhh it rides so nice..... So my car has died and I needed to get another car... So I was able to purchase another outback car. So my 2010 blk car has been put to the auction block and today I purchased a 2016 white Subaru outback...Thanks Subaru for the great open house 🏡j

Cr
Review №34

Great service, great people.

Ty
Review №35

Kurt the parts specialist is by far the most helpful and customer satisfaction driven employee Ive ever had the opportunity to deal with. If you have any issues or questions be sure to ask for Kurt and hell get you what you need or help you with whatever it is you need. Plus 10/10 fast response daily. If it wasnt for Kurt I wouldnt be driving my subaru. 150/100 rating. I cant give him and the subaru of harrisburg a better review.

Bo
Review №36

Great staff. Smooth service.

Jo
Review №37

Let me straight up say, this is by far the best dealership Ive ever been to. I went in looking at cars and was greeted by Joseph, told him what I was in the market for, gave me the keys and said go take a drive. Came back and fell in love with the car. We talked the numbers and made a deal. The next day was not so good...I woke up with the extreme case of buyers remorse. Monday morning Joseph called me and asked me what they could do. 5 minutes later, hes calling me back telling me they can make this right for me. Instead of telling me Im out of luck, they made things right for their customer. When I showed up for the exchange, I met with Julio again and got everything finished and squared away. I couldnt be more happier now with my new 2020 now. Everyone at the dealership was great to work with and I would definitely recommend.

Jo
Review №38

Faulkner Subaru is an amazing dealership with an outstanding Sales, Service, and Parts department. Everyone truly cares about your customer experience and we can not say enough good things about the team they have assembled.

Ro
Review №39

My wife and I have had an excellent experience with this dealership. Purchased our first new Subaru from Richard. He has been great as were the finance and other people involved. Everyone was very friendly and informative. Never felt pressured and we got great value for our purchase.

Al
Review №40

We went here to buy a used white Impreza and salesperson Matt was great. He left a very good impression on us and we will keep this dealership in mind for the future. Thanks for the great service.

KL
Review №41

Great service, took my 2021 there for its first service, fastest oil change ever received with an appointment. Only two negatives but that wasnt the error of the tech or the person helping me, but was the scheduler.

As
Review №42

Ive never had a better time buying a car. Nikki and the entire Faulkner Subaru staff always go out of their way to make the process as easy and comfortable as possible. I always have 2 young kids in toe and everyone is so helpful with keeping the kids entertained while I am there, which is like a lifesaver for me! Nikki has helped my extended family with the purchases/leases of 3 subarus now. She is absolutley delightful and I wouldnt want to work with anyone else at this point! She answers all of your questions and concerns, understands budget constraints and helps to realistically navigate them, and understands the requirements that a family vehicle needs to meet. I never once felt pushed or rushed into any decisions. I spent 4 hours debating commiting to my first Subaru. She never once seemed annoyed that I was taking forever. And Ive never been happier with a car purchase before! The service department is also wonderful. Professional and honest! I recommend Faulkner Subaru to EVERYONE!

B
Review №43

I’ve bought two Subarus new from Faulkner. The salesman, Leo Landaeta was awesome and helpful both times. Of course I’ve loved both cars, and the dealership takes COVID mitigation efforts seriously. All around an A+ experience.

Ri
Review №44

First time at Faulkner Subaru and I must say they lived up to the reviews. I was met basically at the door by sales staff and the ball got rolling from there. Although they had just recently sold the car I was looking for they directed me to another and I cant be any happier with it. These guys went above and beyond.

Li
Review №45

Elated! Leo L. and Julio V. were Awesome. Finally purchased my new vehicle. They were patient and helped with all of my questions. Awesome Customer Service.

Wa
Review №46

So far I love my CROSSTREK. I only have about 700 miles on it.

To
Review №47

This was my first time dealing with Faulkner and my first Subaru purchase and I am extrmely pleased with both! My sales rep Leo was great answering all my questions, guiding me through the online tasks (trade in value and financing application) and keeping in contact with me. I drove my Forester Sport for two weeks then went back to meet with Mitch (technology guru) for a 1 on 1 training session that went over everything from front to rear and spent the majority of the time on the technology aspect of the car- its amazing what it can do. I highly recommend Faulkner and Leo.

Na
Review №48

I recently bought a 2020 Subaru Outback Limited at Faulkner Subaru. This is my fourth Subaru (third from Faulkner). I love my new car. Each of my prior Subarus had over 180,000 miles. I get all of my service performed at Faulkner. The service has always been preformed well. The staff, facilities, and sales experience has been very good. I highly recommend Subaru and Faulkner.

Ia
Review №49

Very good experience. Did most of it on line, got the right price on the car I wanted after some fairly low-key haggling over the trade-in, and no surprises. Sales staff helpful. This was my second new car purchase at a Faulkner dealership - Toyota and Subaru - low stress both times. Definitely my first choice for buying a car!

Li
Review №50

The best place to purchase a vehicle. Friendly and courteous staff.

Ho
Review №51

After working with Faulkner Subaru, they made things right. My wife and I drove over 100 miles to buy a car from this dealership, and now I feel like we would gladly make that drive again, the next time we need a car. Thank you, Chris.

Cr
Review №52

Would give 6 stars if I could. Rich in sales and Jared and Kyle in finance made the entire process really easy. I arranged everything with a couple of emails and phone calls ahead of time so when I went to pick up the car it was just signatures and drive off. They were very friendly and helpful and made me feel at ease as a buyer compared to other dealers. Thanks!

Ga
Review №53

I visited Faulkner Subaru in Harrisburg. Everyone there was friendly and helpful. The buying process was smooth and efficient and I was completely satisfied. Richard Scott was my sales representative and he did a great job of walking me through the Crosstrek and helping me understand the safety and infotainment system. I went back two weeks later and Mitch further explained those features.

an
Review №54

Excellent experience buying my new WRX from faulkner Subaru Harrisburg. They went out if their way to get me exactly what I wanted at a price that was what I wanted to pay. Would highly recommend.

Ku
Review №55

Very excellent experience! Our sales associate Aaron took very good care of us. Low pressure, yet extremely helpful. The rest of the staff were also pleasant and friendly. Felt very safe there as well, given the current situation with Covid.I havent been there in several years. Last time I was there (years ago), I did not have the same experience. I dont know what changed, but they really turned it around! Excellent work Faulkner Subaru!Thank you again Aaron!

Li
Review №56

I love my new Subaru and recommend Faulkner in Harrisburg if you are shopping. A great deal on a great car. Purchase was easy with a lot done online and by phone. Encore service to return after driving it is a great way to learn a lot about your new purchase.

Je
Review №57

Tom Hoffman was a wonderful salesman. He was incredibly responsive and patient. He showed me two cars and his background as a technician was very helpful. Ultimately I bought my car elsewhere (different brand). But I received a nice professional note from him when I let him know. Great guy! Ask for him!The only reason I gave 4 stars instead of 5 is that I really didn’t appreciate the approach of the guy who makes decisions re pricing. I found him much less sincere than Tom.Again the price and product are great. I just chose a different direction.

jo
Review №58

Had a very good car buying experience. David was very knowledgeable about the vehicle we purchased, and Patrick made the usually intimidating paperwork easy to digest. All in all, one of the best experiences buying a vehicle I have had. Highly recommend!

Pa
Review №59

Knowledgeable, courteous staff. Most pleasant experience (thanks to Dan & Julio) weve ever had with buying a car!

Sc
Review №60

Lots of room good social distancing, plenty of snacks and drinks. The car was in and out as promised

Te
Review №61

Best sales staff Ive ever encountered way to go Jesse

jo
Review №62

My sales rep Aaron very friendly and knowledgeable even on the used cars that werent subarus. Answered all my questions and helped me find the perfect SUV that checked everything I wanted. Couldnt be any happier!

Al
Review №63

Great place friendly people they service my vehicle great and made sure everything was safe

Jo
Review №64

Excellent service. Didnt have an appointment.Had the day off work, stopped in for service.They fit me in a very busy schedule.I appreciated the customer care and concern.Thanks, Jim !!!

B
Review №65

Leo Landaeta is awesome. Entire staff went above and beyond. We live an hour away with dozens of places between. This is the place to go they took great care of us

Au
Review №66

1. Greasy business tactics2. Unknowledgable3. Careless service departmentBought an outback from Faulkner Harrisburg last month. Overall, it was not a great experience. Yes, I did leave with a car that I love, but it wasnt by any help of the sales department. I found the certified pre-owned car listed online, did a lot of research on my own, and was very interested in purchasing only that car. Due to covid, I had to make an appt to see and test it out. The morning I was to drive an hour to see the car, I got a call saying that someone else put a deposit on the car, but thats okay, we have plenty of new 2021 models for you to try. I made it clear that I wasnt interested in a new 2021 model due to the price range, and would just rather cancel my appt altogether. End of call. Not even 10 minutes later I get a return call, Youre never going to believe this, but the person who had a deposit on the car you want just decided to go with a 2021 model instead, so its available for you to come see today!!.... seems fishy, am I right?Despite my research, I did have a few questions, but multiple sales people did not know the answer and said thats an easy one for you to look up later. If I am purchasing a subaru from a subaru dealership, youd think someone would have some answers.After test driving the vehicle, I popped the hood to take a look around. It was VERY obvious to me that basic fluids were low (i.e. Coolant, washer fluid). I pointed this out to my sales person, and they assured me that everything would be topped off before driving off the lot. Im an idiot and didnt check before I left that day. I checked my fluid levels at home, and absolutely nothing was topped off. Thought Id check on the oil, and the oil was overfilled and NOT NEW. They sold me a car and didnt even have the decency to top off the fluids and change the oil. Who knows how long some salesman was driving around in the car since the last oil change. I ended up having to buy over $50 of fluids and fill it all myself.Last, but certainly not least, I was promised a good deal if I drove an hour to this dealership. Yet, they refused to deviate from the listed price on the website. Dont have me drive an hour, deprive the car of basic maintenance, and then demand that I pay sticker price!It is safe to say that I will not be returning or recommending Faulkner Subaru in Harrisburg to anyone.

K
Review №67

Good and bad. The good - salesperson was great and we got a straight forward, honest deal. We had the car less than two weeks and one of the tires blew. We called the salesperson and the tire was replaced free. The bad - the car was a recent trade and had not even been cleaned. We left the vehicle to be cleaned and serviced and planned to pick it up two days later. The next day I got a text saying my car was ready. I was surprised!!!! Picked the car up and over the next two weeks discovered the car had only been cleaned. Oil change light came on, breaks squeal, and the hill assist check indicator beeped every time the road declined. When we had the car in to fix the tire they checked and adjusted the hill assist, changed for the oil, didnt even check the brakes and basically charged us for everything that should have been fixed before we took the car off the lot. The hill assist is still beeping annoyingly and the brakes are still squealing.

Mr
Review №68

Tried buying a used Subaru with over 24,000 miles on it and was told the price was firm, no haggling. Since when is there “no haggling” on the price of a “used” car? Anyway, I was informed by my employer that we had the Subaru VIP coupon available and I called to see what the VIP price would be on a new forester sport. I was told the price and I ask if they can do better since the VIP price should be the same at every dealership and would they beat Lancaster County Subaru or Steve Moyer Subaru and I was told no, the VIP price is the price. All three dealerships had the exact same car at the exact same price and close to the same VIP price.Lancaster County then undercut Faulkner by several hundred dollars to get me to buy and then Steve Moyer Subaru just flat out crushed both of them with the best price! It pays to shop around people and I bought my brand new 2021 Subaru Forester Sport at Steve Moyer Subaru.I tried buying both a used and new car from Faulkner in a two week span and they weren’t interested in selling one. This was my experience and I would tell everyone to make sure they shop around as there are better deals to be had elsewhere.

Ja
Review №69

Great service, wonderful people. Theres no wonder why our family has been through 8 different Subarus! Fantastic vehicles and a staff that stands behind them.

Yv
Review №70

FANTASTIC deal. EVERYONE polite and courteous. Took their time explaining how car operated, twice. Will be going back in about 2 weeks to go over my dash board and to answer any of my questions. Thank you Daniel Mann. You are a well informed salesman. Thank you all. YVONNE MCNAUGHTON. Love my Subaru.

Mi
Review №71

First time customers, but Rick and the staff made us feel like family (Subaru family). Cudos to a seamless transaction.

Ma
Review №72

Went to Faulkner Harrisburg for a preliminary trip to see where what was in my budget as this was my first car buying experience and I was not knowledgeable about the process. Aaron, my car sales representative was very patient and made sense of what I was looking for. On the first try he nailed my perfect car, the dream car! Kyle, my financial advisor was so patient and great as well! Very knowledgeable, answered all my questions, and addressed all my concerns Thanks Aaron, Kyle, and the Faulkner team for making my first car buying experience amazing! Would recommend this dealership to anyone!

Li
Review №73

After agreeing on a price and payment, the papers were drawn up to include a payment of $51 a month more than agreed upon. I was told this would not be changed. I would never deal with this dealership again. This was the worst to car buying experience I have ever had. We reached an agreement which was not honored. I spoke to the dealership several times and was told they would not do anything. The papers were drawn up and I was never told my payment until later. I have the car but I would advise staying away from this dishonest dealership.

Ca
Review №74

Had an awesome experience. My salesman Aaron was great from the beginning to the end of the sales process. He was very accommodating, friendly and very patient with us. It was fast and easy . I purchased a few cars in the past and this was by far one of the best buying experiences l ever had. Thanks again for the great service!

ch
Review №75

I was told by W and L Subaru Northumberland that I would not be able to get an outback! I came here and now I am the proud owner of a Subaru outback! Great people, and a pleasurable buying experience. Thank you Faulkners Subaru of Harrisburg!

Sa
Review №76

My Sales Associate, David, was great and the paperwork process was good as well. However, within the first month I had to return the car for issues with the front drivers side wheel. I felt as though my complaints were dismissed the first time and the issue was not resolved, which resulted in me having to return it for a second time. This time they realized it was the rotor. Now, I had only had the car for a month and it was under warranty, but the service associated seemed annoyed that I was annoyed! When he told me they replaced the rotor because it was the right thing to do, it sounded like I was putting them out. It was the ONLY thing to do!!

Ni
Review №77

Bought both my vehicle and my husbands here and we are customers for life! Friendly, attentive, and extremely helpful staff. They even take the time to interact with the whole family, not just the one making the decision, which is, honestly, key when making a purchase for the family.

Ba
Review №78

Great service department!

Ma
Review №79

Great people

br
Review №80

Above and beyond! Their sales and service team are exceptional. I absolutely love my Subaru Ascent!

He
Review №81

I purchased my very first car, a gently used 2015 subaru forester from Faulkner and ever since then I have had nothing but problems with this car and with my experience at Faulkner. First off, I trusted the sales women who assured me that her boys do a great job detailing so when I picked up my car at 8:00pm in the dark to take it home for the very first time I did not check to make sure the back was clean. Long story short, I ended up taking my new used car home with dog hair in the back--I do not even own a dog! 1 year later the transmission and a/c fan broke. Today I just got it serviced/inspected, drove it to the grocery store and when I went to leave again my car started but the r/min is at zero and it is not running. If you are looking to waste your money and your even more valuable time, this is the dealership for you! Would never reccomend.

Su
Review №82

Loved working with this dealership. Eric answered every question I had - and some I hadnt even thought of! There was no pressure, just a sincere desire to get me the car best suited to my needs and wants. The finance department was very easy to deal with - was quick and efficient. Faisal was terrific! A very good car buying experience guided by excellent people. Highly recommend Faulkner Subaru!

Sq
Review №83

Staff was very friendly and they seemed to know what they were doing, pricing was very reasonable and so were negotiations. They were willing to work with you. My sales Consultant was Aaron, a super nice person and helpful and on the paper work side I talked to Paddy, also a very nice person and good humour. I reccomend them both. Overall a good experience

Fr
Review №84

Went to Faulkner Harrisburg to purchase my wife’s dream car, traveled all the away from NY during a winter storm, but it was worth it, our sales representative, Aaron Andreoli, was waiting for us and ready with all we needed to make our purchase. He was patient, knowledgeable, courteous, and professional. He explained everything. Patrick and Jared were great too! Love the jokes 😊 We will definitely be back when we are in the market to purchase our son’s first car, which of course has to be a Subaru!This is the place to come when your in the market for a car. Keep up the good work and we wish you much success!

Co
Review №85

I called the service desk and spoke to a very helpful man, Justin. Told him my issue (Subaru Eye Sight disabled), and on a busy day with lots of customers, he asked me to stop over so he can hook up a scanner identify the code that explains the issue (loose gas cap). Simple fix but I am very grateful for Justin’s willingness to act promptly.

Ri
Review №86

Excellent late evening visit with Chris, sales manager very polite, knowledgeable and made a great presentation comparison for my wife

Le
Review №87

Great friendly and professional service. Left feeling respected and satisfied.

M
Review №88

We just bought a car from them. I have honestly never been to a car dealer as awesome as Faulkner Subaru. When we walked in, we were greeted by Leo and the manager, Brian. We then proceeded to test drive the cars and they were all in exceptional condition. I am SO happy with my car and the customer service I received here and I am definitely going to be recommending to friends and family!

Ma
Review №89

Ive been using Faulkner Subaru for all service requirements since I purchased the car in 2012. They are reliable and fair and have gone the extra mile several times. I like the dealership all around and highly recommend it.

Ja
Review №90

S/o To Aaron A ! Ask for him he makes sure your comfortable with everything and takes his time to make sure his customers are satisfied! He also takes time to explain how the car functions in and out believe it or not most car salesman wont ! Outstanding Im happy to be apart of the Faulkner Family !

Je
Review №91

We purchased a Subaru Forester 3 weeks ago and had our follow up appointment today to review the cars features.I cant get over how helpful this appointment was, but especially how helpful the Product Specialist, Mitch was. I have high standards when it comes to customer service and he exceeded those standards. He did so not just with the product information but with the ease of conversation and attentiveness with us, especially my father who is not especially compatible with anything electronic.I would 100% recommend purchasing a Subaru. This car buying experience far exceeded any previous experiences I have had purchasing a car! Great job!!

ca
Review №92

I have a 2012 Subaru Outback . When I purchased it, it had 60 miles on it and now has 197,348 . Very happy with Faulkner Subaru, sales and service!

Ki
Review №93

We just had a fantastic experience with our salesman Aaron Andreoli. He really listened to what we were looking for and helped us to choose our Legacy Sport.  I highly recommend him for a great car buying experience.

Ji
Review №94

This was my first Subaru that I have purchased and I will have to say so far, I like the cars features and ride a lot. There were a couple issues with the car in the beginning though it was no fault of Faulkner Subaru but these problems were resolved promptly & fairly by the sales & service team there. I feel the car is a great value for the money & I would recommend the car & dealership.

He
Review №95

My family and I traded our old Subaru in for a newer Subaru! Had the best service experience as always from Faulkner and our salesman Aaron! They made sure we had everything we wanted in a car and went above and beyond by working past closing hours!! We love our Subaru Family!! They take care of you!

Ke
Review №96

Aaron was an amazing salesman who helped me purchase the car of my dreams! He was very cooperative and patient, and spent his whole day making sure it was the car I wanted. Everyone at the dealer was helpful and I will definitely purchase from here again.

Be
Review №97

My experience at Faulkner Subaru has been a better experience than I expected to have buying a new car. Its a big purchase and the team at Faulkner Subaru in Harrisburg has been respectful, helpful and approachable throughout the process. Kim responded to an inquiry I made online and set a great first impression. She shared an offer I knew I didnt want to miss the chance to check out in person. Kim and Chris made it a point to introduce themselves in person which I appreciated. Chantel was patient, kind, knowledgeable and so darn likeable. She was respectful and she did so much to make it a good (obviously this is an understatement) experience for me personally and financially. Joe and Jared were professional, kind, patient, and helpful. They went above and beyond to make sure this experience was one that was good for me financially. Im still surprised by how good of an experience Ive had. While I havent known them long, I trust this team and Im sure they will continue to knock it out of the park. Im tickled pink.

Ka
Review №98

By the time we ventured up to Harrisburg, we had a lot of bad experiences at car dealerships under our belt. The team that was there on Tuesday night turned that right around! Our salesman, Richard, was such a kindhearted and knowledgeable guy that really helped us find the car we had been searching for! My mom used their online chat feature to find out the pricing before we got there and that was such a helpful tool for us! The test drive was great and Richard knew the roads to take us to that would truly show the way the car works in certain situations. (He also didnt make it awkward and was able to carry on really good conversation while still doing his job!) Once we decided that was the car we wanted to take home, they started pulling their team together to get us everything we needed. There were a few things that took a bit longer than expected but the staff there, Lanny in particular, was friendly enough to come chat with us to make the time go by quicker! They try very hard to get you to sign up for their warranties and are very thorough in their presentation of the different types there are to choose from. Overall it was a great experience- best one Ive had in two weeks of searching! Since we didnt have an extra driver to take the car home with us that night, they delivered the car the very next morning at no cost to us! I simply cannot say enough good things about this place! :)

Je
Review №99

Friendly, communicative and timely

S
Review №100

We purchased a used vehicle from Faulkner Subaru Harrisburg in November 2018 and I can not say enough nice things about this dealership. We live about 2 hrs away from the dealership and had found the car online. We dealt with Stephanie through email and text. She gave us full and accurate details about the car and we came to an agreement on price. We made the 2 hr drive where we had the privilege to work with Johnny. Johnny was completely no pressure and even more helpful. He had the car cleaned up and ready for us to test drive. He allowed us to drive in different driving conditions for as long as we felt necessary while he explained the details of the vehicle. When we were satisfied, Johnny took us to another gentleman who quickly and efficiently got us through the paper work and out of the dealership with our new (to us) vehicle. the car is GREAT, the people are nice, friendly and helpful and most of all efficient. I would not hesitate to make the 2 hr drive to purchase a vehicle from Faulkner Subaru Harrisburg (ask for Johnny!).

Information
80 Photos
100 Comments
4.6 Rating
  • Address:3233 Paxton St, Harrisburg, PA 17111, United States
  • Site:https://faulknersubaruharrisburg.com/?utm_campaign=gmb-website&utm_medium=organic&utm_source=google
  • Phone:+1 717-564-4545
Categories
  • Subaru dealer
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:9AM–8PM
  • Sunday:9AM–5PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
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