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AT&T Store
1011 Vine St, Healdsburg, CA 95448, United States
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AT&T Store
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Ch
Review №1

Troy in the Healdsburg store was awesome. We just got our son his first phone and it was quick and easy! Great customer service.

Je
Review №2

AT&T store in Healdsburg was extremely helpful ! I went in to upgrade my phone and I left with a better plan ( and cheaper) and the new iPhone 13.I dropped my old phone off, came back in 2 hours and my new phone was loaded with everything.Kudos to the team in Healdsburg - thanks for making it so simple!

Li
Review №3

I came into the AT&T store in Healdsburg this morning to change my service from Verizon. Troy helped me with the process and it went smoothly. I’m a very happy customer of AT&T now. Thank you!

Br
Review №4

Great service! Friendly staff.

Gu
Review №5

Thomas, and Jordan were the most helpful with getting me into my new IPhone 13!

ce
Review №6

Great experience at AT&T store today. Far better than online or phone representative experience. Very quick sales process and very friendly manager and staff. If you are an AT&T business customer you may also enjoy the human experience taking advantage of their customer service and knowledge of the best plans and promotions. I highly recommend.

Su
Review №7

5 stars for Troy and his team is not nearly enough! They truly went above and beyond! Troy solved a bizarre months long issue that, without his skill set and tenacity, would still not be fixed. Troy was THE exact person for the job, and I have all the confidence in the world that he and his team will go the extra mile for you, too!

Ja
Review №8

I had a very pleasant experience here today upgrading my phone and switching my son’s phone. Everyone was extremely helpful and it didn’t take a lot of time.

Ev
Review №9

Had a great experience this past week. Raquel was great. Went above and beyond to help me with all my needs. I highly recommend this location for any services you may need.

Gi
Review №10

Walked into the store for an upgrade and was immediately greeted and helped! Raquel was very knowledgeable and friendly and provided Great service with a smile. Speedy service too! Highly recommend this location.

Te
Review №11

Best experience with an AT&T authorized dealer in 20+ years! Troy was extremely helpful and knowledgeable and made our visit/purchase exceptional:)

Ka
Review №12

Troy and his team were really a help in resolving a very frustrating situation regarding TracPhone. He was able to spot exactly what their rep was trying to do and put a stop to it. Really a great help and very much appreciated the service. A+

Ja
Review №13

At&t has achieved new level of customer service. Far superior from the past. Area Manager Robert & store manager Troy have provided me with best equipment & plan service for me. I highly recommend AT&T and HEALDSBURG store. Thank you.

Di
Review №14

The staff was very helpful at the store. I was going in to upgrade my phone but I wasnt sure on which one to get. They explained each phone I was curious about and on what made each one different. Even had the accessories I needed because I always want to make sure my phone is well protected. I will return whenever Im looking for a new phone again or even for a new case for my phone since I like swapping them out a lot.

ia
Review №15

Awesome service! Troy spent over an hour helping me set up my devices. Can’t recommend the Healdsburg AT&T store enough.

Da
Review №16

Raquel was very patient and very helpful with all the things we needed thanks so very much!

Ra
Review №17

Staff was very polite and welcomed me in as soon as I entered the door. Raquel was extremely nice and helped me fix my issue. Highly recommended her!!

ar
Review №18

Great serviceMuch better than going to apple store

Ke
Review №19

Ashley is so kind and helpful! I had an awesome experience here today upgrading my phone. Highly recommend coming to this location.

St
Review №20

I had the most enjoyable iPhone upgrade, thanks to Ashley! Very easy process and assistance with switching my information over. Plus great conversation!!

Ni
Review №21

Great service - helpful and friendly staff. Thank you!

Je
Review №22

Raquel was so helpful & patient with me. I had my 1 year old daughter with me who was throwing a fit, & we got excellent service from AT&T. I cannot give Raquel enough thanks for helping me get my upgrade set up!!

An
Review №23

Raquel is an outstanding member of the AT&T Healdsburg family.Her service is the best, knowledgeable and efficient

Ja
Review №24

Awesome shop! Thanks for helping us out!

Pa
Review №25

At&T has been a great help whenever I need help with my phone or payment theyre always helpful. Happy customer 🙏

Je
Review №26

Had a wonderful time doing business with Troy at the AT&T store in Healdsburg. Everything went so smoothly!!

Ch
Review №27

Troy has helped me out multiple times with my account. He’s always is patient and kind when I come in and answers all of my questions.

Pa
Review №28

Troy was very helpful today while transferring my account. 10/10 would come back. Great service!!!!

An
Review №29

Super helpful staff - I came in with a hotspot issue and they were very patient and kind. They also were super helpful when I left something behind.

Vi
Review №30

Love this location! The atmosphere was great and the costumer service was unbeatable! Troy helped my grandmother and I and was incredibly informative and helpful. Leaving very happy!! Highly recommend this location if you’re interested in switching plans or just need some insight about your AT&T goods.

Ch
Review №31

Raquel was friendly extremely helpful and just delightful at the Healdsburg At&t store

Ro
Review №32

The agent, Ashley, was very service oriented and kind. She was efficient and answered all my questions with patience and professionalism.

Re
Review №33

Troy was fantastic. Got 2 new phones extremely fast. Professional and friendly even after i called him Tory. Hahaha. Would definitely do business here again.

Sh
Review №34

Raquel ROCKS!!! She made my experience pleasant and fun and I’m walking out with a new Apple Watch right now. I’ll be back.

Hi
Review №35

Very friendly customer service, Nichole was super helpful with setting up my new phone 👍🏻

Lo
Review №36

Amazing customer service! Troy is very knowledgeable and helpful! 🙏

Cy
Review №37

I love having our own AT&T store in Healdsburg! The staff are wonderful in their knowledge, helpfulness, willingness, and also, their hospitality is very welcoming. A place like this brings a giant corporation into local focus and service is outstanding. Jonathon and Manager Troy bring it for their customers.

Vi
Review №38

Excellent service from Troy. Quick, efficient and friendly. Very convenient.

Re
Review №39

Troy was very helpful and got my phone working again! Awesome service at AT&T in Healdsburg.

Aj
Review №40

Finally upgraded my ancient iPhone SE after about 100 years today at this store! Received exemplary service from store manager Troy…was very appreciative of all of his professionalism, attentiveness to detail, and information he had to offer, options, etc.Highly recommend this store in Healdsburg for any cellular users needs!

Ka
Review №41

Very helpful and thorough. Both Raquel and Troy were very professional and easy to work with. I highly recommend the AT&T store in Healdsburg.

Me
Review №42

Nichole gave outstanding service in helping to review our account and purchase a new phone. She is an excellent employee!!!!!!

Ro
Review №43

Raquel was extremely helpful and made upgrading easy. Highly recommend her!

Al
Review №44

Had an issue activating my new S21 and stopped by for some in person help. The staff went above and beyond to get me all sorted out. Definitely would not have figured anything out without them. Amazing work.

Le
Review №45

Troy was super helpful this was the easiest and fastest phone purchase!

Je
Review №46

The employee (Troy) seemed nice at first, but 4 days later, I went back with a problem and he claimed not to remember me or my daughter, which is unfortunate, especially in this small town where community is so important. He was extremely robotic and unfriendly. I do not recommend the store. No customer service or support. He made my daughter and I feel unwanted and unappreciated and we couldn’t wait to get out of there.

Jo
Review №47

Awesome store! Great help

Co
Review №48

Super helpful and fast. Thanks

Th
Review №49

Wonderful help! So grateful for competent, generous and patient assistance! Thank you AT&T! Appreciate so much help.

Jo
Review №50

Troy was fantastic! I wish all customer service was this helpful!

St
Review №51

Excellent service Troy is the man very helpful!!

Ly
Review №52

Jonathan was awesome! He saved me 2 days of stress. He saved my world. He helped my dear friend 73 years old. We only have one way of contact and he saved my phone. These iPhones saved many life.

Ro
Review №53

Thanks to Troy for a smooth transition into a new phone. Extremely professional and easy to work with!!! AT&T Headsburg your lucky to have Troy!!

Ia
Review №54

Easy and clear service. Thank you! Ian

Ca
Review №55

Troy was amazing. He grasped our problem, listened and gave us good advice. Excellent service. Thank you!!

A
Review №56

Epic customer service, in and out with what I needed. Highly recommend.

Mi
Review №57

Very helpful and very friendly. Thanks you.

Ga
Review №58

Great Service and even BETTER Staff!!

Jo
Review №59

Great location and good people!

Br
Review №60

Had the best customer service experience at this AT&T store! Johnathon was super helpful and friendly. He was able to answer all my questions and assist me with upgrading my plan. Definitely would recommend this location and staff.

de
Review №61

I had the best experience at this store. The staff is amazing and very helpful. Every time I go into this store I’m greeted with friendly faces, and they help me save money in every way they can.

Ra
Review №62

Troy was extremely helpful. He was so kind and made the entire process very easy.

Kr
Review №63

Cant recommend this location enough! The staff are super helpful and knowledgeable, and let you take your time going over the options. Juan in particular was fantastic! He really put me at ease and definitely knew his stuff! Great selection of product too, not just phones but also tablets, watches, you name it. Any time I need help with my phone, plan, or need to upgrade, Ill be coming here. Hands down, the best.

Sh
Review №64

Absolutely the best customer service!!! Drop in, nice employees!

Wr
Review №65

Troy went out of his way to help me get my new iPad set up on my existing plan. After a frustrating experience with phone customer service I came to the store hoping for help- he went above and beyond to figure out what that problem was and find the exact solution. We were able to get my ipad on my account and working great! I will come here again if I have any further issues- the customer service was amazing.

Jo
Review №66

Ashley was very helpful getting me my new iPhone 12Pro! And Troy was very helpful in helping me transfer all my information from my old phone to my new one! Highly recommend this AT&T location!

Sa
Review №67

Ashely at the healdsburg store was amazing she stuck it out with me for the 3+ hours it took to get me my service correction. Would highly recommend her!

Sh
Review №68

I had a wonderful experience getting my new phone! Ashley was beyond helpful and patient!!

Gl
Review №69

Troy & Raquel were very helpful with my new phone. Solved my activation problems quickly and efficiently. Thank you!

Na
Review №70

Troy was great and very patient!

El
Review №71

The manager and assistant manager at the hHealsdburg AT&T store are top drawer. The manager Troy went above and beyond to give customer service with a professional and personable approach that will endure me as a long time customer and be referring often.

Ro
Review №72

Great service. Troy is awesome

ka
Review №73

Very fast, exactly the assistance I was looking for. Will be a long time customer of At&t

La
Review №74

Carlo & Manny are awesome they got me all taken care off.

Gi
Review №75

Outstanding courteous service. Highly recommend Raquel.

La
Review №76

Jonathan was great, my experience in this store has always been excellent. Comfy chairs too.

CY
Review №77

The At&t rep Troy was the best. He was very polite and resolved my issue.

Ch
Review №78

Staff was very helpful, knowledgeable and friendly. Fast service!

Bo
Review №79

Anthony was the Best!!! He helped me with a difficult issue & came thru with Flying colors. He deserves A raise!!!

An
Review №80

Troy was so incredibly helpful and patient. My daughters phone broke, she was a mess and I was impatient. He was cool, calm collected the whole time. An absolute pleasure. Solved all our problems with ease and grace. Thanks so much for the stellar customer service. I’m a lifetime att customer from here on out.

Gi
Review №81

Sean was very helpful and answered all of my questions. Great job!!!

Br
Review №82

The manager Troy Budde was very helpful, kind, and made my experience extremely pleasant.

Re
Review №83

Raquel was very helpful, right to the point, and the customer is very happy.

Tu
Review №84

Amazing service at AT&T Healdsburg Store! Easy, quick and informative!

Je
Review №85

Jonathan was very helpful and extremely knowledgeable! I highly recommend this store

Ky
Review №86

Troy was super helpful; easy experience this time.

Jo
Review №87

Good people, helped a lot!

Ni
Review №88

Troy was an awesome help to me today and got me back with AT&T from Consumer Cellular. Best decision Ive made this year!

Ca
Review №89

Jonathan and Troy are awesome! Very knowledgeable and helpful, if you need a new phone or line go see them across from Wells Fargo in downtown Healdsburg! Thanks you guys are the best!!!

Er
Review №90

Great experience. Very helpful and thorough through the whole process. Thanks Troy

Jo
Review №91

Troy was very nice helpful and answered all questions we had

Br
Review №92

Great, friendly customer service from Raquel!

Ca
Review №93

Great experience, thanks Nichole!

am
Review №94

Jonathan was incredibly helpful went out of his way to get the best rates and a teacher discount. Stellar service I highly recommend!

ub
Review №95

Had a great experience at ATT Healdsburg. Jonathan was a great help with products and tech support.

NB
Review №96

Went to this new store to get some more information about switching over to AT&T. I was greeted by a very helpful employee named Juan. Juan answered all my questions and was very pleasant. I will definitely be heading back to this store just because of the wonderful service Juan provided.

Ma
Review №97

Jonathan made my whole transaction fast in less than 15 minutes (:

Al
Review №98

Highly recommend!! The young gentleman Jonathan, showed amazing customer service and very kind and welcoming. Jonathan is also very knowledge and understanding of the products.

Da
Review №99

Great service helping me disconnect my mom who died services. Thank you !!

Ju
Review №100

Troy was wonderful and very helpful. He is the greatest and deserves 10 stars!

Information
8 Photos
100 Comments
4.8 Rating
  • Address:1011 Vine St, Healdsburg, CA 95448, United States
  • Site:https://att.com/stores/california/healdsburg/173652
  • Phone:+1 707-433-5015
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:10AM–7PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:10AM–7PM
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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