I have been buying Jewelry for years from this establishment. I have bought many earrings. Because my daughter loose them all the time..The last four ear piercing was done there as well. I have always had a pleasant experiences. But the last time there the store manager Millie(??)was very nasty. Not sure why, maybe she was having a bad day. I had earrings that I need to exchange. Isnt that why youre paying insurance for! As I was trying to descalate the situation I put my hand up(not in her face) just for her to stop. So I could figure out what I could do. Granted yes,I dont own a car and I didnt have the receipt. I asked Mac Nasty could I call the Customer service to see how they could help me. Mac Nasty got really upset. Mind you the other ladies that worked there acted as if they were scared of her. Customer service called the store to give her the info, n she refused to service me. The other ladies there didnt want to go against her in fear when it came to the earrings. But looky,looky... they didnt have any reservations helping me buy 3 anklets. Customer service claim to have taken a complaint and said I was going to get a gift certificate. As well as get a call back to investigate what happened. NONE, of that has happened as of yet.(2 weeks later)😡😡

I love this place!! Very great customer service and they explain every process. Never going to a “professional” piercing shop ever again.

Experience went great. I had brought my 6 month old daughter in to get her ears pierced. They were very patient, marked her with the a few times to where we were satisfied. The only problem was I wished the place was a little more secluded instead of being right there in the wide open. Other than that everything else was fine.

Very rude customer service

It was horrible customer service. Very rude, I wouldn’t let them touch my kids ears since it seemed like they hate what they are doing. If I can give negative stars I would. Clair’s took care of us. ❤️

I had bought a rose gold necklace chain in October 2019 and bought warranty for it. It snapped recently, however I did not have the receipt. I had told the employee my situation, and instead of helping me figure it out, he said there was no way of looking up my information in their system because it “resets.” I also had my transaction from my bank showing the date I had purchased. $80 chain and it broke in 3 months of wearing it? Bad quality and worse customer service.

They use piercing guns, which are horrible for you. If a place uses piercing guns rather than needles, they are not professional nor are they high quality in the slightest. Use high quality materials because YOU are high quality.

Trying to make a buck off Chinese jewelry. I cant knock their hustle. All the other negavite reviews. I mean WHO GOES TO A MALL KIOSK FOR A PIERCING.

Bad customer service.Every pagoda place due baby piercings after 2 months except here they said 4 months and up

Love this place! Personnel here is great, all the women here are kind, approachable and courteous. Nothing to pricey as well as nothing cheaply made. Fair prices and a good selection of jewelry to buy. Warranties available, discounts and a sale going a lot of times as well. I recommend you stop by. Manager there is Amazing!!If I were her boss I would give her a Huge raise!! They do ear piercings too, which is hard to come by at a lot of places. Overall if youre looking to get your lil ones ears pierced, pick up something nice for the wife/Gf or for mom, your tía o abuela, I would stop by here. Nice on the pockets and has great deals during the holidays both real and hallmark.

Got earings not even a week ago and they are already coming apart. Cheap cheap quality. Wouldnt recommend. Claires is way better

We went to get my daughters ears pierced because we looked up on their website that the baby has to be 8 weeks old. We show up to this location and the lady told us that she had to be 3 months. I dont recommend this place because they dont follow their rules and guidelines. Great job Pagoda, hire someone else rather than this terrible service. P.S. dont be calling your customers hun.

This place sparkled with curiosity & glam

Very friendly, the consultants work well with young small children who are receiving piercings

Wasnt there!!

Perfect!