I initially stopped by to get both of my kids’ bikes for a tune-up. The entire team was extremely helpful that I decided to go ahead and buy my wife her trike and a trailer for my kid the same day of my visit. Adam was very helpful and communicated throughout the process. Rob appreciated my business knowing I just made a significant purchase. Adam along with Ted delivered my order in a timely manner which made my wife happy. To Adam, Rob and Ted, thank you for the assist. You have a customer for life.

Outstanding service. I brought my sons bike in to replace the rear derailleur and they had it fixed the same day at a great price.Thanks guys.

This is the best bike shop Ive ever seen. Cordial, efficient and selling bikes with a smile.

I’ve gone here since I was little and am in my 30’s now. Sadly their customer service is lacking and they have overpriced their labor on simple repairs. They snuck in extra fees and didn’t stand by the prices they have posted on their website. I’m going to be giving my business elsewhere from now on.

Over-priced for their tune-ups. I had an unprofessional experience getting charged $49 to have my tube changed out in about 10 minutes. Had I known ahead of time I would have just done it on my own :-/

They got my bike running better than it had in a long time, and even after anotherb shop worked on it multiple times! Great work!

So friendly and extraordinarily helpful! They know everything!

These guys are the Greatest! I worked with Rob and was able to get me 3 Trek mountain bikes when any other store couldn’t even find one! Nice guys and great customer service.

They were awesome with me. Just fantastic!

Always nice and helpful when I come! Highly recommend!

Great experience with Eli fixed my bike and i couldn’t be happier

They repaired my bike in a timely mannor, work was done well

Had a tune up and wheel maintenance performed. Excellent service and they did an an outstanding job with my wheel. Highly recommended.

These guys are very knowledgeable especially Adam! He’s been a great help. Super personable I highly recommend him.

Theyre knowledgeable sure, but customer service? Forget it. If you have a question, youll need to wait awhile before they acknowledge you. Then youll be condescended to.

Great guys work there! Very knowledgeable and made sure my son was very happy! 5 stars for sure!

Knowledgeable people work here! Very patient...never hesitate to offer help and solutions...wouldnt go anywhere else!

They had the bike I was looking for when none of the other dozen Trek shops in the west suburban area were going to get any for 4-6 weeks. They held it for me when I called, started building it right away, and it was ready a few minutes after I arrived. In and out and on my way home quickly. Bike is a dream. Would happily purchase from them again.

Excellent customer service. Fantastic selection of bikes and accessories. The guys working there were able to answer my questions, and allow me to gain some knowledge as well. My visit was definitely short. But, I was able to find a bike to fit my needs, and leave with it within a hour. Its not often that I seem to find service like this these days. But, you can still find it here. Ill definitely be returning as a loyal customer. Thank you for the excellent service. Im truly pleased with my bicycle purchase today. The whole experience was great. Thanks again!

Best shop around, Jeff and Rob know the in and outs of all types of bikes. Get the work done professionally and on time. A +++

Excellent service and staff. Very knowledgeable. They dont push you into buying just any bike. Very laid back. Bought several bikes from here. Over the years. An will always go back there.

Ive been here three times the entire time that Ive been a Joliet resident, and not one of them was unpleasant. The past two times were to shop, ask questions, test ride, and pull the trigger on a purchase. Everybody in the shop pleasantly greets you, makes sure that if you have any questions to just ask, and will work with you on choosing the best bike for your riding needs. They have a nice selection of bikes for the entire family and they know about the trails in the surrounding areas. Generally speaking, these guys have a passion for riding, so they dont memorize sales brochures just to get you to buy. Theres also a nice selection of riding apparel and accessories to choose from. Stop in, take a look around, and spark up a conversation. The store is clean and well kept, front to back, and its well lit (no dust bunnies or dim corners). Oh yeah, theres parking around back too, so you dont have to back up on Larkin!

Excellent service and reasonable prices!

Great customer service. Ted did an outstanding job assisting with finding a MTB for my wife.

Just stopped in to inquire about a few different bike models. The staff was super friendly and helpful. They also had better prices than the Trek dealer closest to me.

Helpful people.

I was in the market for a bike for my husband. I had no idea where to go. I remembered that my father and grandfather talked a lot about this bike shop called Sumbaums Cycle.Even though I was 45 minutes away, I thought I would go their and see for myself. I was pleasantly surprised at how helpful everyone that worked there was. I didnt know what kind of bike would be best for my husband. I explained what my husband would be using the bike for.Everyone that worked their gave me their advise and their opinion. They were all very knowledgeable. I was impressed because you dont usually go to a store and have every worker help you and know what they are talking about, They took an interest in my situation and helped steer me in the right direction. The owner was also very nice. I think his name was Ted Sari.I wanted to share my experience with others and hope that maybe if someone is ever in a similar situation, they will know where to go for a bike and have and enjoyable experience. And they also gave me a great deal and backed up their talk. I now know where I will recommend going.

Great Salesmen fair if not Great deals payed 2175.00 for 4170.00 ebike w 5 miles RIB Battery 500ah 2019 Trek Powerfly 5 hardtail 250 Cx performance motor pedal assist only so you work those 10 speeds awesome lock out Loving it on black top or road for now I ride trails mainly and they have me the original 29x2.30 bontrager tires also I am missing original seat but I am going to be able to get that also I’m sure.. Thank you for reading I have been a customer since my 90 91 Schwinn Predators. They used to be a schwinn dealer

I am so glad I decided to go to cycle world to see their bikes. I had been to two other bike shops who apparently didnt care to have my business.

Excellent service! Bought my first bike here in 2008. I was so happy with the quality and service, I ended up buying two more bikes. The expertise and support that is provided by the employees is nothing short of trustworthy and helpful. I will always be a costumer of Sumbaum Cycle.

I dont like writing long reviews so Ill just say your employee Robis an asset to your company. Great guy, great service. Will recommend and be back. Thank you.

Great service and knowledgeable staff is what you will find at Sumbaum Cycle. Ted Sari and the rest of his team go out of their way to help you with any questions about bikes. They are also very generous giving back to the not for profits in the community.

Great service came in with what I wanted to do riding wise and was pointed to the perfect bike for me. Rob is a big guy like me and was very helpful in getting me on the right size bike. I would recommend this shop over the Trek store North of here on price and service.

Good prices and people who knows. Good LBS.

Sumbaum is a true local cyclery. They take the time to work with clients as they walk in. Over the past two years Ive purchase three bikes from them. All three have carried my family for hundreds of miles both on and off road. Sumbaum supports our repair needs and gives me technical help with tools and techniques when I want to do the repairs myself. For larger issues, they give me options and always recommend the most sensible (the right product for my needs and my wallet) solution.I live just over a mile from the shop, and its on the way home from work, so I stop by for tools or a tube whenever I need something. I always see the staff stop what they are doing to help customers with their needs. They really earned my respect when I watched as a Mom brought in her sons helmet saying she needed to buy a new one because it no longer fit. The salesman, took a moment to teach the Mom how to adjust the helmet, checked the fit on her Sons head and saved them fifty bucks in about a minute. He could have easily walked the family over to the helmet display and made the quick sale, but he took care of the family with a few easy adjustments.These guys have the character and expertise in a bike shop that I wish I could find in other types of stores.

Excellent staff & service. Bought my 1st road bike from Rob & Ted. They helped me find the perfect bike to suit my riding needs.

I will never go anywhere else for anything bike related. The associate taught me so much. Knowledgeable staff and literally unbeatable prices.

Good prices, quick service. Not the best bike shop, but was a good experience for what I needed - fast and inexpensive.

Stop here a couple times always had good service.

I took my 1967 Schwinn Stingray Fastback there to get the derailleur adjusted. I was very impressed that they were able to work on something that was 50 years old and get it to work like new. I have bought 3 Trek mountain bikes from them in the past. Great people and very knowledgeable.

They were able to quickly turn around a bike repair for me!

Was out and about with my new bicycle when I noticed that the rear break lever was dragging. Stopped in at Sumbaums and was amazed at their super friendly service. In no time I was back on the road. Thanks for helping me out!

Brought a new Trex and fourdays later had a flat and took it in and he said it was going to cost me$100 .0 he said with labor its$25.⁰0 two days later the front one went flat so I went somewhere else and got New tires and there was Kenda tubes bi off brand tires on it never go there again0

Horrible! Had a bent rim. Was told they would also replace bald tire. We agreed, then got bike back with old tire. Were VERY rude about situation. Why would anyone put a bald tire back on a new rim?! Will NEVER go back. Very RUDE with no comine sense

Great place, bought several bikes from them, and will continue to do business with them. Always go out of thier way to ensure thier customers are happy. I would recommend this bike shop to anyone. Thanks again Sumbaum

Been a consistent customer of Sumbaum for over a year now. From novice to avid bikers, these guys have you covered. The quality of repairs and maintenance is always consistent and thorough. If you like to chat a little bit and learn about your bike, the staff here is open and willing to expand your knowledge. Also bought a used bike here put together by one of the staff and hundreds of miles in its running like a dream machine. If youre thinking of going, go! Do them a favor and show up with cash also...waaaay better for small businesses!

On Saturday June 22,2013 I took my Schwinn s-25 mountain bike to get new tires,new grips, and a new brake cable. it took only two days and they are closed on Sundays so I got it back on June 24,2013. they are the friendliest bike store in the area!

They went out of their way to get me going again.

Just purchased a 2015 Trek Verve 3 in a 25 inch frame. Drove from the Rockford they were the only ones who had it in stock and had the best price around.

When I entered the store I was greeted warmly and gentleman I spoke with on repairing my bicycle was very helpful and I will make it a point to bring my bike in and get it repaired there.

Ive have bought all of my familys bikes from Sumbaums totaling 6 current bikes and numerous others over the years.The staff knows their business and the service I receive is prompt and reasonable. Sumbaums is the perfect bike shop for all types of bikes. If you dont see what you want in stock they can get it for you.Thank you Ted, Jeff, Rob and Joe for running a quality shop that is focused on helping the customer.

Great customer service, did a great job with the repair. Also got a great deal on a new bike

I have purchased bikes here since they sold Schwinns. Extremely knowledgeable an helpful. Service after the sale is outstanding.

Great and quality service

Excellent staff, eager to listen, learn and get you into the best setup for you.

They are extremely helpful here. We have been very impressed with their willingness to go out of their way to find solutions to our problems.

Got a bmx bike 3 years ago other than some tire flats held up perfect just like new

These guys really know what theyre talkin about! I was looking at fat tire bikes and they showed me a Framed bike which perfectly suited my needs and they worked with me on the price. Needless to say, I walked out happy and got a great deal. Thanks guys!

Great place they know everything about bikes great and trusting stuff

I have purchased and had serviced several bikes over the last 10 years from Sumbaums and have had nothing but exemplary service from the knowledgeable staff. Highly recommended.

This is the best spot for all u bmx riders that need a new bike🔥💯🚴🏾

Great selection at great prices.

I went to sunbaum cycle needing a set of brakes for a gas bike I had just built, I wasnt sure the length I needed.The salesman behind the counter was good enough to measure my bike and compare to one they had in stock to get me jut the right calipers,and as they were not too busy we killed a few minutes having great conversation. I will do business with them in the future.

Definately NOT the friendliest bike store.... I bring in my sons boke for repair on 10/1/15 as they have had the bike SEVEN DAYS. The repair ticket is scheduled for pick up on 10/ 7 / 15 for 4pm... I showed up at noon and got ridiculed for being there 4 hours earlyas they have not even started the repair job. I expressed mI am disappointed and the owner comes running out in the parking lot totell me that I am in the wrong for being early. NOT A SMART WAY TO TREAT CUSTOMERS. /7/15 (at

Ive given this place several chances and Im still disappointed. When I was first looking for a bike about 8 years ago I went there and was given nothing but short answers. I remember being the only one in there and it still took about 15 minutes to ask if I needed help. I went to Orland Park Cyclery to purchase my Giant FCR. They were great but far from my house. After that Ive been there twice for tune-ups only and that was a hassle also. The first time they replaced my chain without asking and charged me for it! I needed my bike immediately so I took the loss but told them I wasnt happy with it. I showed my old chain to another bike shop and they said there was nothing wrong with it. I thought I wrote them off forever but decided to give them another shot. I went in for 2 bike tune-ups. The mountain bike was fine but again they tried selling me on a new cassette and chain for my Giant. They had my bikes for about 10 days and it wasnt until the day of the scheduled pick up that they decided they wanted to change those parts. I found out when I came in and said no. I thought that was the end of it but when I test rode my Giant the brake pad was rubbing! I tried several times to adjust it myself but couldnt get it. Loaded it back in my car and took it back immediately to complain. They fixed it I guess but Im still not satisfied. Not for $80! The bike was not cleaned properly and there was grease all over my handle bars. Last year I went to Koslow cyclery in Lombard and they did a fantastic job for $60. In about the 8 years Ive had my bike its never, not even when it was new, ridden better. I called them back to thank the mechanic I was so pleased. Im sure youre thinking stop your complaining and dont go there anymore, but its kinda hard not to when their a mile from my house. I went to Daves bikes a couple times but they shut down. I think their about the only option in Joliet which kind of sucks because Ive been really wanting to upgrade and wanna stay close to home. Hope this helps, but if your like me and wanna stay close theres no other choice.

Very helpful to repair my bike in a matter of minutes and only a $2 charge!! Thanks!!!

Fixed all My Problems and my Trek 930 Works great.

Do u fix rims on the back tire of the bike

I have bought 2 soon to be 3 bikes from there.

Came in there to get a bike tune up, walked out with a new/used bike for the same price. These guys rock!!

Looking on line for a bmx. Said nothing for search. WT- . looking at prices of others. What a joke.

Douchey individuals in this place. Not helpful. Mr. Guzman said it right, Im not big on writing reviews but I had to. Im never returning to this place.