Thank you so much! Great customer service, timely, high quality work. Comfortable lobby with self-serve coffee, water and pop, television and magazines while you wait. (2016 Prius windshield)

Waited 45 mins after my scheduled appointment. Rescheduled for a mobile appointment.2 stars to 4 stars. I was very satisfied with mobile appointment. Tech did his job faster than expected.

Patrick was my technician he was very polite had GREAT manners. Came to my work which was so convenient I didnt have to miss work. He did a awesome job. Thank you Patrick for exceptional customer service 👏

A truck hit my windshield and with the high heat, my windshield started to crack more. I was able to make an appointment for they can go to my house. They were respectful and professional. Highly recommend.

Safelite replaced my front drivers side window. Gave me a choice, at home or at their shop. They completed the replacement on time and for the quoted price. The technician did an excellent job. I recommend Safelite if you need their services.

Choose not to employ this company because when I called I did not contact a person, but rather a computer. Simply not going to do that. Real people give service. Computers are impersonal.

Never even saw the guy. He fixed a chip while I was at work and billed 100% to my insurance. Good communication by text

Cory was professional and on time and worked efficiently to complete the job in a timely manner

I had gravel get kicked up into my windshield and was recommended by my insurance to head to this shop to get it fixed. The team was very professional with me and got my window repaired pretty quickly.

They did a great job on my windshield thanks guys. Just didnt realize when the insurance signed me up they were 29 a piece but since its been so long since I bought them Ill see how I feel about that over the next 6 month

Windshield chip is directly impacting the drivers vision and the repair didnt improve anything. Only positive is hopefully the chip and cracks will not expand.

Our rear window was broken and needed to be replaced; Safelite was the recommended company, by our insurance, so that is who we went with. Cody showed up early, which was impressive and gave us great hope that we were in good hands; but as the hours went on, we were proven wrong.It was a little windy, so before Cody started, I asked if he wanted me to move the car to a better location; he declined. With that, I left him to his work as I watched from within the house. Cody got busy cleaning up the broken glass, but then seemed to just pace from his truck to my car, with the phone to his ear. At one point, I saw him take the new glass from the grass to the pavement. I stepped away and then got a knock at the door from Cody; the glass that he brought for my car had been broken. Cody had been working on the car for 4 hours (at this point); now I needed to wait another day for the repair.The next day, Oscar was supposed to show up between 0800 and 1200; at 1205, I called Safelite to see if he was still coming. Safelite forwarded my call directly to Oscar, who I found was caught up helping a coworker...that I found to be Cody; but, a half hour later Oscar arrived.Oscar went to work on the car, but knocked on my door after about 30 minutes. The defroster wire became delaminated and needed to be reaffixed, so he gave me options. The best option was to let him take the car to the shop and get everything done there; and, he would bring the completed car back. And that is what happened... I was relived!Until...A week later, I noticed that my rear wiper wasnt aligned as it should have been. When I grabbed it, to adjust it, the wiper pulled off. I looked under the cover, to find the nut that was supposed to secure the wiper to the lug, but there was no nut. THEY DIDNT EVEN ATTEMPT TO SECURE THE WIPER TO THE WINDOW! If you do use this Safelite, take it in and watch them like a hawk; scrutinize everything. I recommend finding someone else, or maybe a different Safelite location. (Ive had great service from the Arlington/Everett Safelite)

Got me in right away and kept a chip isolated and not growing. Nearly invisible repair!

We were traveling and got a rock chop on the lower passenger side of windshield. It was pretty large. We went to Safelight, they repaired it and you cannot even see where. Amazing job. Thank you

Did a great job and had a great attitude. It worked really easy with my insurance

Obviously, Safelite rocks! They come to you and do a thorough job. The tech and I shared Rockstars, sung and danced. Don’t be a jerk get your window tech an energy drink.

Had a large crack in my windshield, Safelite was recommended by my insurance. The results were mediocre. The technician was friendly enough, but he put my rearview mirror on crooked and so high up that it hits the ceiling when I try to adjust it.Edit in response to Safelite reply: I will be scheduling an appointment to get the mirror fixed, I just wanted to leave a review so future customers can prepare themselves for potentially scheduling several appointments if they choose to use this service.

I had a little chip from a rock and they cracked it more and said their not responsible to fix it need new windshield now

Overall a pleasant experience from actual arrival time to the time I pulled out of the parking lot was 1 hour and 15 minutes.... They under promised and over delivered.

I had one tiny chip in my windshield and it took a total of 10min to repair. I was charged $144..42 . I find that that $864.00 an hour is absolutely rediculous for the work they did. It feels like I was robbed. Ill never go there.again and tell everyone I know not to also.

Really helped a client of mine out in a bind, super thankful for that.

Very impressed. Marcus came to my home was very informative and polite. Highly recommend.

They have a very Friendly and courteous staff and while i waited until my repair was doneI was able to pass the time watching thier in office - waiting room T.V, while sipping complementary drinks from the drink stand, the wait wasnt too terribly long, so for expediency i give them 4.0 stars

They said they would pay a bill but didnt eventhough they told us to take it somewhere do to their techs not traveling do to covid. Now you cannot get a live agent to help you.

These guys do great work. Not the lowest bid I got, but worth every cent.

Efficient and great job. Thanks!

Dunno what happened, but the fixed it fast 😀

It was super easy to schedule my visit online, including linking to my insurance at that point. The location is slightly hard to find as it is tucked behind some larger buildings, but google maps has no issues getting there if you use GPS. The waiting room was clean and welcoming, and the wait was less than the original time frame which is always a plus.

On 2 of my cars, chip repairs and the Granddaughters Jeep that had a windshield replacement..... 5 Stars. Came out and took care of that at my house. My Willys had to go to the shop for a new windshield, I had to source the rubber seal myself. The shop missed several promise dates. That alone would not cause me to give less than 5 stars. Initially I was going to give a 3 for lack of communication but they got a star back for waiving the deductible... Would still recommend.

Very happy with the chip repair they did and the cost was very reasonable. Everybody I dealt with was very friendly and helpful

There facility is very clean and very nice. The personality are very courteous and very helpful. Over the years have you safe life only for crack chips but for windshield Over the years have you safe lite not only for cracked chips but for windshield replacements. All across the country they have been excellent

Professional, waiting area clean, good coffee.

My technician Marc did an amazing job on 3 windshield replacements at my home. I would highly recommend their service.

Patrick was punctual, courteous, and extremely thorough. We would recommend Safelite for window repair.

I went in today to get my rear view mirror fixed. Other places wanted an arm and a leg. They were the most reasonable. They did a fantastic job. I had a snafu with my car and asked if they could fix my door so it would open all the way. They didnt have to but did! Such nice techs. Great job and if I ever need you again ill be back!

They were unable to fix the window chip since it was a prior chip fix. When you call the 800 number they force you to go online to schedule a repair, no way to talk to anyone.

They replaced our windshield after a rock chipped it. The chip spread throughout the whole wind shield but they were able to change it in our driveway. Great job! Contact less and very professional.

I understand the need that they have to recalibrate eyesight technology on a car but taking a car for 30 minutes so they can drive it around without you in it its kind of unsettling, they need to figure out a different way to do that and I say that as the tech is driving my car while calibrating the system.. kind of puts the texting and driving to shame eh.. having the owner drive the car while the tech works on it would be better and safer all around. I really dont like anybody leaving with my car with for an half hour no matter what theyre doing.The quality is fine, the tech did a great job.

The service technicians were great and the staff very accommodating. However, their product is not the highest of quality and their warranty, from my experience, doesnt really exist. I got the original OEM glass replaced on my vehicle after 4 years. I do a lot of highway driving in a rural area, and in that time, after being hit by about 30+ rocks and 2 birds, I had one rock chip about 2 cm diameter, which was located in a spot I couldnt really see it...it wasnt very deep. I only noticed this small chip because it eventually cracked across the windshield due to weather/temperature changes. After speaking with my insurance company, I reluctantly had the windshield replaced with Safelites replacement glass (not OEM) because the cost difference was about $380. The replacement glass took 2 rock hits in the first 5 weeks or so of the replacement, which is really not uncommon for my commute, since I drive through a lot of farm/ranch areas. Both impacts caused significant damage to the glass. The first was a crack with an impact chip about 1/2 the diameter of a dime that immediately spider cracked and left a crack about 3/4 of the way across the windshield. The second took a large gouge out of the windshield about the size of a dime and looked like a bubble in the glass. I scheduled the windshield replacement for the second time on a Friday and upon completion, drove the vehicle home, replaced the windshield wipers (as recommended) and parked the vehicle until Monday morning, when I noticed 8 cracks coming up from the bottom of the windshield. Brought the vehicle in for warranty work and was told the damage was due to the windshield wiper arm dropping onto the glass (mind you, I didnt drop the windshield wiper arm, and if I did the windshield wiper arm has a plastic end and no sharp points and only lifts up about 3 or 4 inches (you can look it up - 2016 BMW 328i)). When I questioned the quality of the product that would break with such a low impact, the technician went on to explain that the wiper arm has a very powerful spring that would cause that damage every time. Upon challenging that notion, the technician stated I dont know what to tell you about that, but were not going to cover this under a warranty. Would you like us to contact your insurance and get it replaced? I dont blame the tech for being short or unprofessional because I was also quite heated at the time. My advice would be, if you can afford to do so, which not many people can, spring for the OEM glass because the quality is SO much better than this garbage. Or I would recommend you adjust your windshield replacement deductible for your insurance because youre most likely going to be replacing this glass frequently.

From scheduling to arrival they were very efficient. Eythan took my vehicle without me even having to ask for help. Service only took 30 min.

Called needing to speak to a human regarding a specific product for rain sensor installation. As always with Safelite you get an automated answering machine and they want you to use the web or app. I attempted to navigate to a live body but received a recorded message saying you must schedule electronically and then it hung up on me. I went to Novus, got a live body on the phone and was able to get what I needed. Im done with Safelite, will only use them as a last resort.

Wow!! What incredible service!! They we so fast and fixed the rock chip in my window!! They kept saying it wasnt a cosmetic fix.. but it totally fixes it!! I cant even see or feel where the chip was!!! You guys rock!!! Amazing results!! I am beyond excited!! Thank you again!!

Friendly staff. Repair room less time than quoted. My first time having repair work done, but the repair is quite visible which was disappointing.

Easy and fast repair! It’s simple to book (and change) your appointment online- they got me in ASAP. I received 25% off by using promo code ONLINE25! My front windshield dent was fixed within 30 minutes of pulling up. The technician, Chris, as well as the two gentlemen up front, were informative, helpful, and friendly. The establishment itself is in a convenient location, is clean, and appears well-maintained. They offer complimentary drinks such as coffee, water, and soda. Although I hope to not need their services in the future, I’d be happy to come here again- I recommend to anyone needing glass repair!

Fast service great work.

Took in my Silverado that had a massive crack across the center, they were honest about their stock availability and wait time to get one ordered in. After an honest mistake from their part, they gave me a discount and was well worth it! Looking forward to bringing in my other cars to get fresh glass on them! Keep up the professional work! Its appreciated.

Friendly, efficient, and quick service! Thank you

Very quick appointment, good price, great service, explained everything to us, and even cleaned all the other windows in my van and vacuumed the floor! Highly recommend!

Fixed my rock chips, looks great. Happy I dont have to worry about my window anymore. They have a great lobby, coffee, water etc. Friendly, professional staff.

Did a great job replacing the windshield on my baby’s new RAV4. It was destroyed down near Portland. One false start when they scheduled us and all the parts weren’t there. Otherwise great. I’ve used them for three new windshields and numerous chips and never a problem. Thanks!

We got an enormous rock chip in the window and they got us in the next day. They fixed it for $80 with the guarantee that if the window sill cracked, the $80 would go towards a new windshield. So far, the fix is holding!

Very nice people. Busy busy place though.

Always helpful!

The technician who came was very cheerful and friendly. He showed a tremendous amount of patience with our 2 girls (7 and 8) who wanted to get a close up view of everything he did lol. He just happily explained to them whatever he happened to be doing at the moment. The quality of his work is excellent and his personality and customer service is excellent, too! Our technician should definitely get a bonus for dealing so well with 2 inquisitive little girls while changing a windshield with no shade around in 90 degree weather!

The service was professional and the appointment booking was fast and EASY! Came in for my appointment and was immediately ushered to pull into the shop space that was already prepped for my arrival.I was in the waiting room for just shy of an hour and then I was back on the road as well!So it was FAST! Even left with a complimentary can of window cleaner on the house.While waiting there was an elder gentleman who walked in and asked about a crack fixing. The assistant immediately got up to see how bad it was/coulda been and assessed it there on the SPOT!

5 stars for the physical service, ZERO stars for customer service.After calling twice and in the middle of the call getting converted to SPANISH I gave up a hit 0 at the start. In the mean time I opted to try the online Quick appointment. No problem....we will contact you within 2 hrs. 3 HOURS later I got on the Que again (finally 25 minutes later). Then they sent me to my insurance!!!! Should have started there.I sure wish there was a way to contact the LOCAL shop!!!

Were very happy with the work done at Safelite. We had a couple chips repaired at the Kennewick, WA shop and they did a great job. They were very professional, efficient, helpful, and friendly, and we got our free can of their awesome glass cleaner. A few days later we took our car into the Yakima, WA shop for some warranty work. The rubber molding had come loose from around the windshield theyd replaced a couple years ago. They, too, were efficient, friendly, and helpful, but we didnt get a free can of window cleaner. They said they dont do that anymore?

Fast and friendly!

Everybody was very helpful and professional, it was a good experience.

Had a great experience with helpful staff and a reasonable price. They were kind to my 4 rambunctious kids and they explained the price breakup clearly, which I appreciated.

These guys are helpful and quick to get to your windshield. When I dropped in there were about three cars ahead of me. After going through the check in process and getting approval from my insurance company they had my car back to me within 45 minutes. Friendly staff and great service.

Great folks and timely fixes on your windshield.

Technician came out the day after I called. Replaced the windshield in the driveway quickly and very efficiently. He was very friendly and courteous. Would certainly recommend.

The installer was very professional and courteous and on time. I have been an Auto Mechanic for over 20 years so I know great service when I see it, and he made the removal and installation of the windshield seem effortless, easy, and professional. I was very impressed. The new windshield was identical to my old one, minus the crack, with the blacked out area around the rear view mirror being the same.

Have used many a time ( last one replaced windshield @ my place) friendly, informitive, careful. Reasonable cost ( about avg ). Have always found this to be a good place when you DEAL with local office snd not the. 800 # or the national office !!!

Awesome....outstandind service, clean office, professional staff. Unfortunately this is not our first visit with them; all visits have been of the same quality and professionalism.....thanks again for raising the bar on serice standards.

They did a great job on my window..amd they looked up to see if I get a discount...yep I did great people great place..

Quick service with appointment. Great workmanship and professionalism. I had a fleet vehicle so the nationwide warranty is good for this vehicle.

They did a great job repairing my windshield and gave excellent customer service. They even vacuumed my floor boards. I would definitely go here again. The staff member that helped me was Abdou.

Got me right in. Were friendly and efficient. While I didnt take any they have a bunch of complimentary snacks and drinks while you wait. And not weak stuff... Pretty decent stuff. Got a can of glass cleaner as part of the windshield replacement as well.

Had a rock co chip sealed a week ago. Only took 30 min and you can barely see it. They did a great job explaining everything. And did exactly what they said.

Outstanding customer sevice. Came to my house and changed my windshield. Polite young men

Had window repaired today and Chris did an excellent job. Thank you again for doing such good work.

Quick and friendly. When I showed up a little bit late they were definitely still ready for me. I was waived into the bay they wanted me in and the person checking me in seemed genuinely happy I had arrived and that they hadnt lost a job.

I recommend this place to anyone. Great place nice people.

My windshield had to be replaced after a rock hit me. It was very easy to make an appointment my my tech was friendly and helpful. The only negative was the front desk couldnt seem keep the cars straight and although I was in the building at the time my car was ready I was told to wait another hour. It took what could have been. A quick and easy fix into an incredibly long wait and a missed appointment for me. If you use them be prepared for a long wait just in case!

I have had 3 windshields done over the past 5 years and this Safelite location has done a great job. From service to installation I have zero complaints.

The staff was always nice to me in person and on the phone, but other than that, my experience was terrible. I showed up for one appt. and they came to me for one appt. Both times they did NOT have the correct part. They said they would call me the next day to keep me posted and did not get a call until almost a month later.After I got dragged along for a month, I decided to go through the Chevy dealership and they had the part for me in 2 days and I installed it myself. All for about $40 cheaperVery dissatisfied with the communication from Safelite. Nice people but not good service

Waited 2 hrs for windshield replacement, stress cracked and have to go back. No real big deal, but driving off I discovered they left my hood and passenger door open. Thank you for not paying attention or caring about my vehicle. Will definitely drive 2 hours out of my way to go to the Spokane facility.

Quick and easy, they even told me how to save money on the service

Great experience

They are very flexible, I had to change my appt few times and never complained

Some jerk busted into my back door window. USAA had me work with Safelite and I couldn’t be happier. Incredibly accommodating and helpful group at this location.Hope I never “have to” come back, but they’ve got a lifetime customer in me.Special thanks to Matt and Aaron.

I pulled into Safelite three minutes before closing on Friday afternoon after the gasket around my windshield came loose on the passenger side. I expected to be told to come back later, but the gentleman at the counter took my keys, pulled my car into the shop, and ten minutes later it was fixed. That’s amazing service!

I have been dealing with Ssfelite repair for years with all of my windshield needs. Rocks hitting your windshield and making cracks is annoying enough. This shop has wonderful customer service even at 8 a.m and with their heavy load they truly made me feel at home.

On my mechanics recommendation, I contacted Safelite for my windshield replacement. Every staff member I met was friendly and professional. The work was completed before their estimated completion time. I was provided with the entire cost up front before scheduling, and that is exactly what I paid when the work was completed! I will certainly use this shop again and will definitely recommend them to friends and colleagues!

I have had two windshields replaced with safelite, and all the techs are super nice and helpful. Got a few really good tips on getting off broken window deflectors! They had the best prices in the area by far, by at least $100.

The staff here is very friendly. They check in with me to let me know what’s going on. They have excellent service plus free coffee and soda! :)

Easy, fast, great customer service, deal with my insurance directly and great finished product. Overall... AWESOME! And it is not the first time i work with Safelite. Plus THEY COME to YOU!

Seems as nice people, but the original price quoted kept increasing as we got closer to installation date. They dont just bill for the installation, but bill additional for normal pieces of the installation. Not a lot, but a little each time. Original quote was $253.75 including tax the price the day of installation $31032 including tax. I did not have installation done

Can’t get ahold of anyone to do quotes. I get stupid 4 min of recording promoting their business. To me this is just making the quote higher and higher. If you have to promote your company like this on hold you must be expensive. Finally hung up. Too long on hold listening to advertisements.

Safelite Kennewick staff are awesome!! They were friendly, knowledgeable, professional and very courteous. Thank You Abdou for the great customer service.

I was able to request a window replacement online and had the option to take my vehicle to their shop or have them come to me. I had them come to me and they showed up on time and were very professional. Technician was done within an hour.

I had the misfortune of a giant rock chip in my windshield last week, Safelite was at my office the very next day to repair. Fast, efficient service by the repair rep Briley. He even cleaned the inside of my window. Really sweet guy. Thank you Safelite!

Came out to repair my third windshield with them; they saw they didn’t have the windshield with the sun blocker built in, so they recommended I wait while they order it. Came back in 1 week and did an excellent job.

Briley, was a very kind technician who cared about what we wanted. He was professional, patient, and purposeful in all he said and done. Safelite not only provides glass for your vechicles, but also inspiration and encourgment for your soul. Thier prices are the best on the market and they guarantee their work. Try Safelite, and be blessed!

Very professional and fast service, did a great job on my truck. Best in town!

Safelite did a wonderful job on our window. They came to my house, and changed it there. The day they came we had freezing rain, and the guy tried twice to get the window to set. He was very concerned that it would not set properly so he offered to have one of their guys come get the car, take it to their store, defrost it, change it, and return it. All within 1.5 hours. And if there are any problems, they say, bring it buy or call us.Great service, great quality.

I had to get my window fixed and they were so kind and quick. I was out of there in an hour. They were so efficient with their work. I was very impressed.

I called around for a new windshield on my 2015 passat and safelite was the least expensive by about $150. I dropped the car off at 9:30a and it was done by noon. They were very fast, friendly, and affordable. My only gripe is that they got some window adhesive on my A pillar. I still havent been able to clean it out of the fabric. If allowed I would have given it a 4.5 out of 5 but because thats not possible Ill leave 5*