I discovered Columbia Fitness while looking for a punching bag for my home gym. (We ended up purchasing a Viking Rower instead). The staff at Columbia Fitness are very helpful, knowledgeable and informative - they even invited me to come try the spin bikes when I have time so I get the perfect fit for me.We asked them about floor mats and they said they did installations - Well, a couple months later, we ordered flooring for my living room and had them installed. Not only did Dennis contact me every week to let me know the status of my order, but once it arrived, they cleared an entire day to install them with in the week. The install guys were friendly and very professional. There was a question about one item, a call was made to Dennis and it was rectified immediately - at no extra charge. We live over an hour and 30 minutes away, they had to come to my house two separate days for the complete install because of that question. They could have charged me for another trip - but they didnt. Top Notch Customer Service from start to finish. Now, my home gym is official and I will definitely return to Columbia Fitness when I am ready to buy more equipment.
We purchased our home gym during the pandemic and have had excellent service. Dennis has helped us the whole step of the way, providing exceptional service and the best deals. I could not recommend Columbia Fitness more! Thank you guys:)
I bought a Trac light commercial recumbent bike from Columbia Fitness for my home and I love it. Dennis gave me a fantastic deal and his team delivered and installed it quickly and professionally, and instructed me on how to use it the first time. Great experience, quality product and service. I recommend highly!
From purchase to repair. Staff did a great job talking about treadmills they carry at the time I was ready to purchase (5 years ago).Further excellent customer service came when I recently called to troubleshoot an error message on my treadmill. Heather took the call and ran with it; contacting company, ordering parts, and keeping me updated. Primary replacement part was on backorder. It arrived several weeks early. Heather called to get the repair taken care of ASAP. Dave (great service and very personable), just left. I could not ask for better service, especially with Covid issues and the holiday season. Thanks team!
Dear Columbia Fitness,I am writing to you in appreciation of your staff who Ive had recent contact with in our treadmill install at Whitman College this summer. There were many people swarming around this project and their efforts were legion. While I do appreciate all of their efforts it is specifically Dennis DuBois and Jesse Munk that I would like to address here.I found Jesse to be very personable, knowledgeable and therefore very helpful in the technical aspects of the work performed here at the Baker Ferguson Fitness Center (BFFC). He has helped me on and off over the last couple years with service calls for equipment as well as technical support for our computer-based cardio items. When he was on location at our install he helped me with a personal, google related question that literally changed my world and how I use my cell phone. So, in a good way, I think of Jesse just about every time I upload a photo and use my google-drive!I have known of and used Columbia Fitness in my tenure as an exercise professional way back when I purchased a few items from your company in the late 90’s early 2000’s. As a gym owner I had occasion to frequent your store and purchase a few items. However it has only been this summer that I reconnected both professionally and personally with CF. I think you can attribute most of this stronger reconnection to Dennis DuBois.Dennis was super instrumental in my decision to purchase treadmills. Not just from the technical and professional perspective, but more for me has been the personal and obvious commitment he has to the customer and the industry. It is obvious to me that he holds himself to a customer service standard that you don’t really find anymore!The level of service he provided is absolutely affected my decision to purchase through CF, and speaking personally, definitely influences my thoughts on future purchasing. Why go to a tradeshow when you can just chat with Dennis? :O)As a former business owner I know how much employees affect a company’s reputation. I just wanted to write in recognition of some great ones. The respect and integrity being shown from the CF employees is awesome but the personal passion and commitment that shows through demonstrates the motivation and leadership that standout. You definitely have those qualities in your employees and especially so in Dennis.Thank you again for the incredible customer service and the awesome Precor treadmills!Sincerely,Michele HanfordFitness Facilities and Club Sports DirectorWhitman College
I asked about having my treadmill fixed, and wanted to bring it in to have it looked at. I was told not to worry about it, that they would come to my house to get what they need. A couple of guys came for about ten minutes and left. Then, they called to let me know that they had gotten the wrong information and asked me to get them the serial number off of the treadmill. I gave it to them over the phone, and they eventually let me know that they didn’t have the parts to fix it. Afterwards, I got a $95 bill in the mail... I called to ask what the charge was for, since I never had anything fixed. I was told that it was a diagnostic fee. I don’t know why I was never informed of a charge to come out (especially since I specifically asked to take my machine to them), and still charged even when the workers needed me to get them the serial number. I would never expect to pay for a service that I had to do because it was done incorrectly, especially since no replacement parts could be offered.
Great service and a great selection of new and used equipment. You can purchase and take home or they will deliver and set-up your purchase. They also repair equipment.
Staff are friendly 5/5, prices are 2/5 compared to a quick Google search and some of the free shipping options. Some used equipment was even more expensive than buying new online. Valid option if you need it now and staff are very helpful.
While Columbia Fitness has been great over the years working with our gym with equipment sales and service, I have finally ran out of patience with them regarding the 3 commercial Precor treadmills I purchased for our Walla Walla commercial gym. I purchased them all new a couple years ago and they have never worked reliably. I bought these particular treadmills because Columbia Fitness told me how great Precors quality was, and especially Precors warranty, support and standing behind their product. I have unfortunately found that to be completely untrue and have been banging my head against the wall for well over a year with Columbia Fitness and Precor trying to get treadmills that will work reliably and consistently. I would suggest anybody looking for fitness equipment stay away from anything Precor, as their quality, customer support, service and standing behind their product is a complete joke.
This is my favorite place to find good quality gym equipment. They have a HUGE selection for such a great value. My buying experience has been outstanding every time! Definitely check out Columbia Fitness before going anywhere else!
Dennis is absolutely amazing! If you purchase here you will work with people who take care of you and want the best for you. They are honest and professional. Its an amazing atmosphere and the equipment is well built. You are definitely getting what you purchase. Its one of my best purchases Ive ever made.
Super friendly staff. A bit spendy, but great to support a local, small business.
We worked with Dennis, setting up our new fitness center for our hotel. Great experience! These guys are all amazing and go out of their way to make things as easy as possible. Thank you so much. Our new gym looks fantastic!
We LOVE Columbia Fitness! We’ve purchased cardio and weight lifting equipment for our home gym from them. The equipment is high quality and they’ve given us very good deals on it. I’ve owned my cardio equipment for several years now and never had any issues. The friendly service and easy delivery/set up makes the whole buying experience outstanding! I’ll never buy gym equipment anywhere else 👍
We have used Columbia Fitness for all of our fitness equipment needs at our multi-family properties. They have always been helpful and we always feel like we are getting a good deal. We will continue to use them in the future.
I oversee a Native American tribal fitness center in Laguna, NM. We were in need of some commercial fitness equipment and flooring upgrades. I was fortunate to find Columbia Fitness to supply our needs. Not only did they have the equipment and flooring we were needing, they offered us very good pricing. Dennis provided exceptional professional service in providing the right equipment and flooring options. OJ, Taylor and the installation crew did a thorough job with the installation. Whether its local or out of state (like in our case) you can trust that Columbia Fitness can get the job done. They have my total endorsement in providing quality fitness equipment and superb customer service. Also, I especially admire that they cater to Native American communities in providing support for their Health and Wellness programs. I look forward in continuing our relationship with Columbia Fitness.
For some odd reason I must have mistakenly given this place a review. A low one at the. Unfortunately I have not visited this establishment, but I do appreciate and admire them for trying to figure out why the review was so low. Still have not been there, never the less, I give them 4 stars based on their obvious concern for customer satisfaction. Keep up the great work!
We traded in our gym equipment for a top of the line Precor treadmill. We love it! Its everything we wanted and more! Dealing with Dennis at Columbia Fitness was such a pleasure. He is so knowledgeable in his profession. Whether you are looking for new or used gym equipment contact Dennis at Columbia Fitness! You wont be disappointed.
Very friendly and knowledgeable service, overall a good experience!
Dennis and his team did an amazing job helping my office select equipment for our Physical Therapy facility, Peak Performance Physical Therapy. We ran into a major issue as our specialty RedCord equipment from Norway couldnt be mounted on the ceiling as our ceilings were too high. I dont know how Dennis did it, but he designed a custom frame which was built by Torque so that we didnt have to use the ceiling to mount our equipment....and the custom frame cost much less than we expected. Its apparent that Dennis is passionate about helping people and very thoughtful at selecting products that fit his customers needs and budget. Thanks Dennis!Harp
A pretty serious collection of athletic equipment. Sales is sketchy. You are pretty much ignored. The main customer is probably commercial.
I had a great experiencing working with Dennis at Columbia Fitness! From working on revised bids to getting the product delivered for us asap, I was very impressed with the service and looking forward to continue to work with them. They truly went above and beyond to accommodate our needs.
I set up a studio gym at my home for my personal training business. After doing a lot of research and determining what equipment I needed I went to Columbia Fitness. Dennis was very helpful in assisting me in creating the perfect gym for my business and personal use.
Affordable and great quality product.
I had no idea where to get home gym equipment in Tri-Cities. I checked a couple places but had no luck finding what I needed. Once I found Columbia Fitness, I knew I was in the right place! I spoke with Dennis and he helped me figure out exactly what I needed and what would fit in my home. I cant believe how helpful and attentive he was throughout the whole process. He seemed as excited and eager to work on my project as if it was going in his own home. Also, he made sure to keep me updated on when the pieces were arriving and when I could expect the delivery. I wish that every purchase I make could be as easy, fast, and comfortable as this one! I am so happy with my new home gym!
We were looking for a treadmill but worried about clearances and needed space. Dennis patiently worked with us on those issues. Then he mentioned a barely used machine which could save us quite a bit. When we purchased it Jessie broke the machine down for us, right then, and let me take pictures so I would be comfortable putting it all back together again. We live out of town so Jessies responsiveness saved us a trip. You guys rock!
I heard about Columbia Fitness from a friend at the cardio therapy. When I went down there. Dennis was just amazinh He knew all about what I wanted and he found me exactly what I needed. I got a great deal and it was all done really quickly. I want to thank Columbia Fitness and especially Dennis for the wonderful experience we had buying our exercise equipment.
Interesting selection. Lots if choices.
The service and support we received from Dennis and the team at Columbia Fitness was incredible and invaluable as it relates to purchasing fitness equipment. As most people do these days, we looked at various internet sites for our equipment, but after visiting the local store in Kennewick, soon realized that we were buying more than just equipment with Columbia Fitness... we were getting a team of people dedicated to helping us select the right equipment for our needs and supporting us after the sale. It is amazing to have local brick and mortar shops like this one in our community and Im so glad we made our purchase with Columbia Fitness!
Columbia Fitness is just a phenomenal fitness outlet, I went into their store and they have everything from AMTs, ellipticals, treadmills, Functional Trainers, cages, free weights, rubber flooring and accessories for days!! Their Customer service was out of this world, extremely knowledgeable, like my very own personal trainer !!!
Great selection of equipment, very knowlegable and helpful staff. Spendy but high quality equipment.
Friendly staff and great equipment!
Great place. Nice people
I came into Columbia Fitness looking for some equipment for a home gym. I wanted a Precor elliptical and.......I met Dennis. He is a great guy and quite knowledgeable on equipment. I bought the elliptical and the FTS Glide (this is an Absolutely incredible machine). I also bought a slick rubber tile floor, that they installed. It did take awhile to get the tile, but Dennis kept me informed all the way thru the wait time. I just had the floor installed yesterday by Dan and DRay (hope I spelled your name right). They did a great job, cleaned up after themselves and totally respected my house. I got my equipment delivered today by Tyler and DRay.....again so very nice and respectful of the house when bringing it all inside. Dan and DRay built the Glide and brought in my treadmill from the garage, thanks again guys.I have been an avid gym member for the last 5 years. It was easy to go to gym on way home. Now I am retired and just want to work out whenever I want and at Home. If you are looking for equipment for your home gym, I highly recommend going into Columbia Fitness. They have a variety of equipment and allow you to try it out. They are not a high-pressure outfit.......they listen to your needs and wants and will help you pick what is best for you.
The new showroom is looking great!!!
Have great equipment
Qualified personnel. Accomadating
All your fitness needs in one place.
Real good