Yovani helped me out and took care of all of my concerns. I ended up with bolts in my tires from the Las Vegas roadways and he gave me good options. Had my oil change done at the same time and I love how quotes are sent via text now with a full breakdown. I appreciate the friendly service and will continue to have all work done on my car at this dealership!

Bought a used vehicle from here and I was shocked with how easy the sales process was! Normally the sales people are all pushy and aggressive but not here! All of the staff is super friendly and knowledgeable. They gave me all of the facts and let me take my time and make an educated decision. Then I was introduced to the service department. So, when I took my car in for its scheduled maintenance I was expecting it to be really expensive but it wasnt! The prices were very reasonable and the employees were very fast and friendly! I was always told not to go to the dealer because it was more expensive, but that isnt the case here. So next time maybe shop around and you will probably be surprised at what you find.

What a great salesman, like Raul Sanchez he went over the top to make my family and me fun to buy a CADILLAC OF LAS VEGAS.He had a great Team behind him, what a good place to get a car.

Another great buy from the best sales consultant! Thank you Cesar.

Oil change appt. Arrived at my appt time. Was helped within 3 minutes. All documents were paperless 👍🏾 which made check in, and payment quick and easy. Price was reasonable ⭐

Just bad. Unfortunate encounter. Hiding details in the contract. The car is great. Just the process. If you want to buy from this dealer, read the contract several times and ask as many questions as you can. Do not trust in the process. Good luck..

Tried to make a deal w Thomas. However, as photo shows of the communication. PC was to be included in deal which clearly shows $500 for such item with a note from Thomas - PC included. Then this morning Thomas asked me to pay $750 for said item PC - which would mean I’m being charged $1250 for said item and it’s not included in deal as message posted shows clearly.Also, work up sheet clearly shows the VIn and stock # with 6 miles. However, actual miles are 1405. Quite an oversight or mistake? This is not an honest way to do business. Complete waste of my time.Transparency is the honest way to do business. Don’t worry person who replies to reviews - the proof is posted. I’m more than happy to post the entire conversation if needed. No way to spin out of this one. It’s all in writing

Great Service! Doug took great care of me from start to finish. He even picked up the phone when I called in from the 15. Thanks again Doug!

Great and fast service.Doug our advisor was great.

Friendly, professional & courteous service. These guys go that extra step to take care of the needs & comfort for customers.

Quick and timely. recall work was checked and repaired as needed. car came back clean.

They have the service process down to a science in this Covid era. In and out; no muss no fuss. Much appreciated.

Worst parts department I have ever dealt with. Literally was on the phone waiting for over a hour. Constantly getting hung up on. Put on hold multiple times. And then when I finally get someone to actually answer the guy hangs up on me again. After 2 hours of trying to get a part price and part number from them I gave up. Literally not worth my time. Fun fact. Fairway Chevy can get almost all Cadillac parts. Don’t waste your time with these people. Call Fairway Chevy. They actually answer. Cadillac has no idea what they are doing or they just don’t care. Either way make them your absolute last resort.

I recently purchased a Mercedes C300 from this dealer, and I’ve never had good luck buying cars without getting ripped off. Valerie made sure I got the best deal out there for my vehicle and I couldn’t be happier with the service she provided. Will definitely buy my next car from here.

Everyone was friendly and helpful yet remained very professional. There was a lot of information to absorb and Valerie did her best to make sure that I understood everything. I love my XT5!

Was pretty bummed with the service waited 45 minutes for a partscounter man that had no clue about my current ats and took another 20 just to buy a cadillac ball cap am trying the automall caddy dealer next time for sure step .....its a CADILLAC dealer ship should be proud of that .....some peoples kids lol

I took my vehicle in for an oil change. Doug Ellis was great. He was very professional and the service to my vehicle was excellent.

Cadillac of Las Vegas Thomas Herron made the purchase of our XT5 3.6L AWD Premium Luxury quite easy. Great Salesman~

Service Dept. is always excellent . I would highly recommend

Doug Ellis is knowledgeable, efficient, and courteous. Routine maintenance visit was quick and easy He made me feel like a valuable customer.

If you expect premium service, a solid inventory of high class luxury cars and you want to work with professional associates, you’ve gotta come here!On a visit one day while looking for a new luxury car (thinking of either a Lexus, Tesla or a Caddy), I opted for the American model.Why? I want to make America great again.Seriously, you can’t beat the sound that American engineering produces. You can’t even hear the Tesla or the Lexus which also makes it dangerous and with the extra device here because frankly the other two act like they don’t need to provide it, you get extra value.If you want to support America and the fantastic people that love here, you’ll buy it from one of the best Cadillac dealerships in the country. Period.

Valerie was great. I called an set up an appointment, she was ready when I arrived and had everything in order for me to leave quickly and satisfied. This was the quickest car buying experience Ive ever had, lol. This was also my first trade in and Valerie made the process a breeze. The inside of the dealership is neat and clean, and the other employees were polite and easy to work with as well.

A great experience in purchasing a vehicle. Sales Consultant very helpful and respectful. Great quality vehicle!

The detailing service you can get at this dealer is AMAZING

Ray is very friendly and helpful. Every time. I always have a pleasant experience with the service department.

I went to this Cadillac and this was the worst treatment I have ever received. They over charge me on my oil change and motors for my windows, over $1000. My dad works at a dealership in Colorado and he told me what they were trying to do. Good thing I only got an estimate, I think they were trying to take advantage of me because I am a younger college student and don’t know much about parts on vehicles. Overall, my experience here was not good. I do not recommend coming here to get your cars worked on.

Doug Ellis is the MAN! Loved his personality and he was very professional throughout the whole process! The service to my vehicle was done with the excellence that only Cadillac could provide! Everyone was friendly and very thorough in explanation of my maintenance! I love my Cadillac, but I love the service as well!

Poor follow up and service . I’ll never bring my Escalade here for service to Ray .

As always, excellent customer service.

I have been a customer of Cadillac Las Vegas for over 13 years and have received the best customer service ever. Thank you Ryan, Mindy, Doug and Donna for always being the same as when I bought my 1st car. I also have to say Thank You to LJ, he opened the door and I kept coming back even though he has moved out of town. Cadillac Las Vegas is a place where you sometimes just want to stop in and just say HI!...

My advisor is great and the reason I keep coming back!

Norm Cabrera has been with Cadillac of Las Vegas since they opened and we just picked up my second Cadillac from him, along with all the Team Members that helped get all the paperwork completed and ready for me to pick up Monday morning...an early Birthday Gift! Thanks babe!! ♡♡♡♡♡♡♡♡☆☆ Loving my new Pearl White Cadillac ATS Luxury Edition! ♡♡

They always do a great job explaining services needed and getting the work done in a timely manner. Doug Ellis was very professional and personable providing timely updates and excellent advice.

Valerie is AMAZING, patient, and friendly! Everyone in the dealership was to be quite honest. They took the time out to talk with and engage our kids as well. It was a smooth experience.

I LOVE MY NEW CADILLAC! THE EXPERIENCE TO PUCHASE WAS AWESOME, NICE AND SMOOTH :)

Our roadside technician Darron Peters arrived on time, he called before his arrival. He immediately assessed the issue I was having with the cars installed garage door opener and within seconds had it reprogramed. Due to circumstances beyond his control he was not able to program the security gate opener. His professional demeaner stood out and his friendly personality was infectious. His through knowledge of the Cadillac product was obvious.

The best customer service as always. YOVANI FRANCO-GOMEZ has helped me two times so far. He is very helpful and friendly and such a pleasure to work with. I am so happy that I purchased my car from this dealership.

I have bought a car from them before. There service is really good. But this time all the vehicles were way to expensive 30k to 40k. Im not looking to spend that much for a depreciating asset.

Do all my services for my cadillac here. Service manager is great, professional, knowledgeable. Dont want to put his name out there. But B with the the glasses. Is who I schedule and work with everything. Cant give 5 stars, only cause nothings perfect.

Excellent service and very professional! Thank you for such a great job.

Valerie and Mindy were very professional and knowledgeable. If you are in the market for a Cadillac I would highly recommend that you ask for them.

Great parts and service department

Valerie & Ryan were awesome from start to finish. Valerie made sure I was well informed about the vehicle before I purchased it, and on my first visit to look at the car offered a test drive which is one of the most important aspects about selling a car ensuring i loved it before I bought it. They made the paperwork process really easy and ill be recommending Cadillac Sahara to all of my family & friends. These guys are the real deal and are all about SERVICE which is just as important as the sale of the car itself.

Although they are short staffed….service was still great as usual!

Doug Ellis is the best!!! Always takes care of my problems.

Service Dept is gold standard.

Be careful, I had the transmission and differential fluid changed. Days later I noticed a leak in my garage floor that never existed before. I went to ask for guarantee and they charged me half an hour of service to identify the leak. The consultant also told me that he couldnt guarantee a car with 140,000 miles. Congratulations to those involved who took my car without any leaks and delivered a leaking car. You go to the dealership looking for an excellent service and people end up with its reputation. Unfortunately.

Was helped by Valerie who was very friendly and super nice. Didnt really know what was looking for and she showed many different options. Didnt purchase anything at the time but will definitely recommend her for anyone looking to make a purchase due to her professional and friendly demeanor!

Just horrible, made an appointment was promised loaner, came down and was told there no loaners left for me. But this is nothing compared to their service and quality of the Cadillac’s navigation system is defective, some of the destinations you can’t enter manually or command verbally it’s exhausting and frustrating, the car has only 7000 miles, left window not closing automatically ( one click), trunk not opening automatically ( sometimes). Service nor general manager didn’t care. So navigation problem is clearly factory defect and my car is under warranty yet they still present me with repair order with preliminary estimate $179.00 to sign, I refused. So they didn’t take my car for service. Later I read the disclaimer that if I won’t sign, but verbally explained then they still have to service the car. General manager didn’t read even their own policy and when I showed it he just began blinking his eyes. When I was customer of Lexus I was treated royalty. I will complain to GM headquarter . So this is how they treat you at luxury premium American car company? Very upset and frustrated

Love this location. Used my points and service was free. Great job Cadillac Service team!!

The customer rep was very professional and down-to-earth at the same time. He was very knowledgeable and answered all the questions that I had I would definitely use the service again.

Darron from Cadillac Las Vegas Roadside Service is great. He is absolutely reliable and very helpful and knowledgeable.

Great dealership, bought my retirement car today. Staff super knowledgeable and helpful.

The best. Great people. Mindy was magnificent. Management world class. Service great. Why buy online and miss a great experience. What a dealership should be. The Cadillac product keeps getting better every year.

I took my vehicle in for an oil change, The service advisor noted that there was a bolt in one of my tires. He arranged to get the tire replaced. The screen on y CUE was delaminating due to heat exposure and this was replaced as well, it was under warranty. I was provided a loaner while the required parts were ordered and am completely satisfied with the service. These guys are great!

This dealership has unbelievable service.I called 730am and spoke to Britton in service about a concern we had.We have a vehicle we store at the MGM for when our company exec and partners are in town. The battery was dead last night upon arrival of our guest and they could not use our 2020 escalade. We had three different roadside assistance dispatched and none of them could get it going.Britton from your dealer gave me Darrens number with your roadside team and he went to the MGM and found the battery was bad and replaced under warranty. He was were prompt and communicate with me the whole time. This is stellar service and this service makes the difference between Cadillac of Vegas and others. I wish I could rate 100 Stars . Kuddos to your team.For the record we are also a family owned dealer group in St. Louis Mo and the largest in the Midwest and I have to tell you It was great to see this. As matter fact we have a Cadillac store !Thanks Again COLV

I am not one to review, but I couldnt be more upset with this dealership right now. Have been looking for days to find the right car and finally think we found one here. We called and were told due to COVID we had to make an appointment to test drive. No problem, right... We spoke with Fernando and Raul and informed them we could come in at a set time. We also let them know we had a good 45 min drive to get there as we live across town. When we arrive people are getting out of the car we were looking to test drive and then are told its first come first serve and these walk in folks were there first. No courtesy call as we are traveling across town, nothing but a shrug of the shoulders and a we are a first come first serve biz. Truly question what their service beyond that is like as this is quite telling... needless to say we walked out and will never go back. I understand first come first serve, but this was different. Dont waste your time here, they dont know what the term customer service means!

Doug is fabulous!!! Great service!!! He is a great asset to your company!!!

Very friendly n informative Sales Rep

Britten its the best guy there and also Michelle 🥰🥰🌟🌟🌟🌟🌟

The sale and service team at Cadillac of Las Vegas are some of the best and most professional people I have ever dealt with. We have been very happy with our 2016 Cadillac Escalade, it has just under 70K miles and we havent had any major issue with it. Larry and his team have always treated us great. Ray in service is a top notch making always feel like we made the right choice buying a Cadillac.

Great experience, paperwork took a little longer but that is normal.Top notch internet salesman Thomas Herron, took his time no matter how many vehicles we had him research, was attentive to our needs until we were happy & satisfied with our choice, never lost his patience, Thank you Thomas

Great Service and professional personnel keep your vehicle in excellent condition. Along with the oil change and tire check and rotation, they disinfect the inside and wash the outside.

Wonderful, Doug in service is excellent, If u need to get your truck or SUV, Service go and see Doug, hes a cool dude. They excellent technicians, I really love that baby, that cleaned my SUV Cadillac, was very excellent, and the ladys in service was very nice. Just Excellent!!!! Thanks You.

I can no longer recommend them. Because I was unable to purchase my warranty as promised so Findlay got me one same day. The manager reached out after my complaint it took months he was friendly but after being a 21 year customer spending aprox 100k I didnt feel taken care of and my extended warranty was not given after my first three years as promised. I wish them the best and hope they improve on promises in future. Watch your warranty and extended options. Get it in writing, I know better now

My appointment was at 7:30 a.m. 3 hrs later after no reply regarding the status of my vehicle. I personally had to go to his desk to get an answer.My vehicle had not been serviced st that point. Ultimately, 3 hrs later, around 2pm. I left the vehicle and used Uber for transportation home.Im not happy.

Saw a used, low mileage, Certified 2020 XT5 on several websites being advertised by Cadillac of Las vegas. I contacted them and Raul Sanchez_Ochoa arranged for me to test drive the vehicle the day before Thanksgiving. I told Raul, that we were not going to make any decision until after Thanksgiving. No pressure from him at all as most typical salesmen do to try to close a deal before we left the lot. We decided to buy the car on Black Friday and the transaction was quick and without any hassle. . I needed a few minor things addressed and Raul quickly scheduled an appointment with a loaner to have them done next week. I highly recommend Raul and Cadillac of Las Vegas. .

Excellent Service and excellent car! I love my Cadillac.

Always fun at Cadillac if Las Vegas. Some sweet rides in there today. Wow!

Great service overall. Will definitely recommend Cadillac of Las Vegas to friends and family.

I was very pleased with Cadillac of LV. The service I received from Yovani was great. Yovani was in contact with me throughout the time my vehicle was there. Car loaner was hassle free. Havent driven the car enough to give service a rating yet.

My experience at Cadillac of Las Vegas is always: very professional and punctual but yet, great quality of work and personable. Special thanks to Britten and Michelle who always go out of their way to provide the best service.

Ceasar was absolutely superb! Manny was the fastest and most efficient Finance Manager ever! The most professional auto sales experience ever!

Today my husband and me visit the dealership, as we walk in a lady run to offer help. We asked to let us see alone. We selected 2 Cadillac and 1 Buick that got our attention. My husband asked the lady like everyone will asked, can the price be negotiable?. The lady put a serious face and said no. She made us feel uncomfortable, her treatment was not the same,, and for little she knew we already had the blank check from our financial institution. People should not be assuming or be careful with gesture. She lost a sale today due to type of customer service she provide.

Raymond gave Top-Notch service and treated me with the utmost respect.He answered all of my question and provided me with the information I needed on my new vehicle purchase. I would highly recommend Cadillac Of Las Vegas for your New or Pre-Owned Vehicle Purchase, and ask for Raymond!

All staff were Generous and acknowledged me. My salesperson Cesar was extremely helpful.

The service department is fine with experienced people doing what they do best. Fixing issues on your vehicles.

My first time visiting this particular location. I originally set up an appointment online but when I got there, the online appointment was all screwed up but NO FEAR!!! Mr. Doug Ellis took good care of me. Great friendly, customer service..

If you want the best experience, go to the best dealership, that it Cadillac of Las Vegas

Working with Doug on vehicle service makes the experience as easy as possible. I had a Cadillac and bought my most recent XT5 because I knew Doug would always take great care of me. That has remained true. Cadillac service is the best.

Buying process was done in timely manner Alix Ventre appreciate you 🙏

. Dropped off my 2019 Esv and received Horrible unprofessional service. incomplete work and very dishonest service team led by the service manager and Raymond. canceled my appointment the morning I arrived, told me to bring back loaner vehicle the next day because i cant drive my out of town guests sight seeing within the state, refused to return phone calls and didnt complete the job when the Escalade was picked back up.wonder if other Blacks have been treated this way..Definitely will be using platforms to shed light on this dealership and possibly allowing my Mom/attorney to deal with them.

If you buying a truck and transferring it out of state dont go here. Make sure you get the title and check if they are paying off your trade in in person since they will not send it.

Friendly and courteous

Clean.. Friendly.. Quick.. 👌🏾

Took our vehicle to get appraised there today, after the appraisal the headliner for the sunroof was falling down!! it was 100% not like that when we brought it in, they claim they didnt touch the sunroof because of it, totally bogus lie. They took pictures before the appraisal but of course none were of the headliner. they would not own up to it abd blatantly lied to my wifes face. i would strongly not recommend doing any business whatsoever with this dealership considering these are some of the shady practices they do. they should be ashamed with the way they treat customers, tarnishing the brand cadillac with bad, crooked service is unacceptable. shame on cadillac of west sahara.

Great experience working with the Sales Team. Very friendly, professional, and not overbearing. Communicated via phone and text but never pushy. Ensured I received the vehicle of choice with the selected options, staying within my price point. Larry is awesome! Great team - Shaun, Shawntelle, Manny.

Friendly sales man, helped me with all my questions, Cesar Cuevad👍👍

Worst dealership to ever purchase a vehicle! Test drove a Escalade, complained about shaking. I asked the salesman Raul to take a test ride with me to see the issue. He stated this is how Escalades drive and have you ever owned an Escalade. (Bye the way this would be my 4th Escalade)They sent the truck to service and said they would replace tires. They replaced tires with a swap from another vehicle (used tires). The problem still was the same, they said truck was corrected. I sent the truck to an independent auto repair shop. After inspection, the truck needed new tires and struts and the brake rotors were glazed.I brought the inspection report to Cadillac of Las Vegas attention, the service department put 4 new tires, turned the rotors, told me the struts were damp and not leaking. So they refused to replace them. When i called to check on the status of my vehicle, they told me there was no vehicle in service under my name or phone number, unbelievable! Then with signing paperwork, when i was looking at the paperwork it was for the wrong customer and vehicle. Then i was called constantly saying i needed to sign more documents they forget (Carfax Report) . Im a cash customer, so i told them Im working and cannot come in to sign. So they said they said they would send a runner to my location to sign and bring my EDRS to register my vehicle. They sent the runner to sign the CarFax report, but did not bring the EDRS. I immediately called the dealership and was told they would mail the EDRS to me!This is the most unprofessional dealership Ive ever dealt with, from every department of services.I would not recommend doing businessBuyer beware!

I took my car in on a Friday morning and by Monday was told the problem. I had my car back by Wednesday and was given a car to drive in the meantime. Thanks to being under warranty I was taken care of free of charge. No complaints.

As always, great service.I miss the donuts

I am always treated with the up most respect when arriving and through my visit! My service Agent Raymond Hayes goes beyond his mean to take care of me. Raymond provides excellent costumer service!Thank you again and again Raymond Hayes!

The dealership has been delightful in answering questions and providing a non pressure environment. Great experience

I love Cadillac Las Vegas. Just purchased my second vehicle from Mindy and she is AMAZING! Mindy and Manny took such great care of me there’s no way I would go anywhere else.

Always the best service from Mr. Battisti, and Ms. Sena. Those two employees are the only reason I have my vehicle serviced by your location. Very professional and punctual every time My vehicle is in your shop. I havent met any of the mechanics but I am pleased with their work ethic as well. Great Job to Management for mentoring such a great staff! I only request one thing for our future. Loose the Social distancing protocols. Covid 19 is a lie, and we have already proven the Pandemic and its manufactured numbers of illnesses and deaths have been grossly exaggerated. If more businesses and citizens, stood up for their rights, granted by our constitution, we wouldnt need to follow these ridiculous mandates given by God know who. The extreme LEFT is just trying to experiment with our society, and see how far we will allow our rights to be infringed upon. All while trying to undermine and usurp our duly elected President. Enough is enough, lets all get back to Making America Great Again!

The service advisor Raymond Hayes was very informative as to what will take place, kept me in the loop all the way and was professional and personable. The service was done promptly and to my complete satisfaction. Michelle is as nice as nice can be, always available by phone and provides excellent customer service.

0 stars !!!! Absolutely horrible from sales to service. Purchased a pre-owned truck and was told it would be perfect time of delivery. Picked it up and it definitely wasnt it was worse then the first time we test drove it. Called the dealership right back and was told bring it back in, these was 2 days after purchase, it was serviced yet again and was told all set nothing wrong . Unsure if it was a technician that worked on it or a 5year old. I had a feeling it would not be corrected asked for my trade back and was told it was already sold. Drove the pre-owned truck half way down the road after picking it up again and it is still the same way . I CAN NOT STRESS ENOUGH WHAT A HORRIBLE and stressful experience this has been. Such scammers!!!! Besides all the issues with this truck they even messed up on paperwork, so unprofessional and not a friendly dealership . I will never purchase anything from this Cadillac store in the future and will tell everyone I know the same thing. I will be filing a complaint with the state of Nevada . THIS IS A BUYER BEWARE KIND OF DEALERSHIP!!!!!!!!!!!! DO NOT GO HERE. They also tried changing the price on the buyers order $1,000.00 more then it was advertised for so if that isnt scammers I have no idea what is .Good luck if you go here to purchase anything

Ryan and the guys are the best. Car number 5 for me and another one in about 6 months!

Cadillac Of Las Vegas West is the best!!! They have excellent customer service!!! They treat u so well!!! My service advisor, Britten Battisti, is the best!!!

Amazing experience! Mindy helped my sister buy a car and she takes the stress out of the entire experience. She has a knack for knowing what her clientele needs!