I have been a Jaguar owner since 2016. The service is always exceptional. My service advisor, Brandon, has always gone above and beyond with everything needed for my Jaguar. I was said to hear that he had moved in July 2018. But to my surprise, he moved back and I was very happy to see him back at the dealership. Great Customer Service! Friendly! Knowledgeable!

I always receive great service! My advisor, Chris, delivers an exceptional experience. He is timely, thorough, patient and helpful. The service team (those behind the scene) do a great job at keeping my Jaguar running great! I appreciate the work this team does to provide excellent service.

It takes over 30 days to get an appointment. We have found that the service department is not up to par with other car dealers . Like my Audi dealer makes me feel like I just won a million dollars every time I’m there .

The service staff, especially Brandon and Veronica are amazing. They greet you with courtesy and keep you informed about the status of your vehicle every step of the way. There are no surprises. I would recommend Jaguar Land Rover Las Vegas to all.

Malisa is phenomenal. Cannot say enough about the effort she put in to accommodate during a time sensitive situation. I am sure there are a lot of folks behind the scenes as well so I will rely on her to spread the praise. Thank you!

Great service. Brandon! was very helpful and great professional. I know I can be difficult client sometimes time.

Chris Castillo in service in the BEST! He goes above and beyond to help and keep the process moving. We’re all busy and don’t want to leave our car, he dies his best to alleviate the “pain.”

One of the best things about buying a Jaguar is the customer service and Rich in the service department did not disappoint! Our Jag issue was quickly and professionally resolved and returned bright and clean for its next adventure filled road trip! They even arranged transportation to and from the dealership since we live out of town. BEST! BEST! BEST customer service!

Great prompt service! Great Jaguar dealer. Always friendly and ready to help.

Sales team of Chuck, Michael and Mark are always super nice to work with. I’ve purchased over 20 cars from this team and their deals, customer service have always been first class.

The service department was easy to get in Contact with and provided great customer service.

The staff went above and beyond. The customer service was amazing.

Chris Castillo.....great service advisor...thanks.

One of the best service experiences I have ever had. Not only was my car fixed and ready to go, it was washed, waxed, and there was a bottle of cold water inside waiting for me.

Chris as always was processional, curtious and friendly.

So we went to a few dealers including Lexus and Audi. The sales guys at Lexus Henderson was a joke and the Audi dealer was good. We ended up at Findlay Jaguar and let me tell you we were floored at how professional and friendly Justin was. The only downfall is he is a Bears fan and we are Packers fans lol. But seriously he was great to work with and did not BS us. It was quick and easy. We have never owned a Jaguar before so he made sure he went through every detail with us. If you want a salesman that is down to earth and can relate with you see Justin. We will return in the future.

STAY AWAY from this dealership and Jaguar all together!!!I purchased a Jaguar F pace and liked it until at 40k my engine died! It was taken to this dealership and they put in a second engine and that died (for lack of better word) then they put in another engine and turbo! The dealership would not give me a loner car! it was in the dealership for 7 weeks!! They also refuse to extend the warranty! way to stand behind your product Jaguar! I literally just got my car back and there are two new chips in the paint that were not there and the back of the car had oil all over it! I made a claim with Jaguar corporate and they would not do anything for me! The warranty is almost up and how can I sell my car that has had two motors and a turbo? FYI The ONLY reason I gave 1 star is because I could not post unless I at least gave 1 star. I would have loved to give them none!

Customer service is great here. I bought a used car and was treated the same as if I was purchasing a new car. After I purchased the car I had a issue with it and they were willing to talk and help me out with the problem. They do not put any pressure on you to purchase and want to make sure you take the time to get the right car. I highly recommend Jaguar Las Vegas whether you are buying a new or used car!

Im very friendly staff good availability of selection and color good promotion going on now

I had my Jag in for a $380.00 software update and was told I would get it back all washed and clean.I was wrong it looked the worst it had ever looked since I’ve owned it.The lot boy told me sorry it didn’t get done but if I wanted to wait another 30 mins They could do it!Really?They had an extra day as I was going to pick it up yesterday afternoon.I had my mother with me whom had just received Chemotherapy and she could not just sit there another 30 mins and wait.I doubt I will go back there again.Very unprofessional and I had to take it to a car wash after spending almost $400.00 to spend another $29.00 to clean it myself just to see out the windows.Very disappointed in that dealership of such high caliber!

This place gets a right! Chris is awesome and always takes care of you! The management team is amazing and they always take care of the customer.. will buy from them again soon !!

They are always top notch in customer service, from buying to service, and parts. I always get a free loaner as long as I schedule my service in advance. They are helpful in evaluating a trade in trade up deal for a newer vehicle.

Services great love the Jaguar e pace.Unbelievable price these folks are real friendly I highly recommend

New modern facility with Jaguar and Land Rover together. Nice customer lounge. Robert, service writer low key and helpful. Definitely luxury car dealership atmosphere. However unless I missed it the customer parking location was not well indicated.

Always a great experience, but the new store is definitely amazing!

They left my under cover and return to me after check up. That doesnt look like professional job

I wrote a negative review some months ago, but I must retract it. I had a need for service and was pleasantly surprised by the warm greetings and the patients shown me (I am hard of hearing). They have beautiful new facilities that are most impressive. It was an excellent experience.

I am very disappointed with the company period! I’ve recently received a urgent letter in the mail regarding a passenger airbag safety recall, I’ve been calling jaguar retailer here in Vegas for two days straight, I’ve left a voicemail I’ve spoken to someone in sales because no one in the service department never answered the phone nor did the operator, the person in sales took my number and name down and stated that he was going to give it to the person in service but yet no one had returned my calls. I’ve sent emails I called the 800# and no one has reached out to me, but yet I received a URGENT letter to call you guys ASAP to book a appointment. It’s fine I just pray nothing happens to me are my children while driving my Jaguar XF with this safety recall being effect.

This is the cleanest and most luxurious auto facility i have visited. The staff is pleasant and helpful. I stopped by the parts department and Frank G. was able to answer all questions and steered me in the right direction.

Had a great experience and an easy negotiation with Kevin Kessick. He was accommodating and very professional and was always available for my calls. And when I left a message he always got back to me whether by call or text. Great experience would highly recommend.

Great place to take my car. The entire staff is helpful and friendly. My service technician Marvin is a great guy who always makes sure Im taken care of every time I visit our call. Highly recommend!!!

The worst. Chris said he expects a 930a appointment for an oil change to be ready by 4p.That is correct....I did pick vehicle at 230p. When I shared with him my disappointment in a 5 hour wait for an oil change....his reply was that he would expect a 4p delivery. He was pointing out that I got it out early.

Absolutely absurd that the only way to prepay for a part for a 2006 Jaguar is to go in to the pars center, pay, and sign and receipt. There is no way to pay over the phone or online.

On February 2 I went to the jaguar due to a airbag recall on my 2010 jaguar xf, I know it is a free job but is unacceptable waiting 2 hours after the due time, I received a text message at 4:30 that the car was ready and I left the dealer after 7 pm,This is a disregard, since the beginning of the service I was asked by Robert if my car has a rebuilt title and maybe they cant do the service, he asked me if I have the title with me. Even with my registration and id in hand he was able to write my name wrong and it took me 3 days contacting Jaguar to find the recall invoice. I believe that regardless if the car is good or not the service has to be the same quality and Cordiality as a brand new car. I will not go back to this Dealer never anymore.

Very friendly.

Worst customer service!!! They forgot to put my service appointment in the system when I called to schedule it and when I arrived for my service not only did 5+ employees walk right by me without asking if I needed any assistance, the one person I was able to flag down couldnt find my appointment in the system and was insisting that I must of scheduled with another Jaguar dealer until I showed him my call log which had their phone number.

I showed up without appointment, which is something that is not advisable at such a busy dealership. However, my advisor, Marvin Edwards, took care of me, just as if I made a legitimate appointment. His personal touch is something that you can’t pay for – if you could, it would cost a lot. Ask for Marvin.

John Clough the service manager, Robert and Carlos the service reps have been more than helpful at getting my jaguar serviced and back on the road. I couldnt be more happy with the service they provided. I highly recommend using the professionals at Jaguar of Las Vegas for all of your vehicle service needs. You will not be disappointed. They will go above and beyond, providing outstanding service and making you a priority right when you walk through thier doors. Thanks again guys! Best, Kyle

Worst no wonder nobody go there

Marvin goes Above and Beyond to provide excellent customer service. I recommend him for your customer needs if you want to feel taken care of and get the job done!!!

From the beginning to the end of the customer service experience Marvin Edwards was exceptional - what stood out most was his honesty, responsiveness, and people skills. Marvin reflects well on Jaguar Las Vegas, as he would anywhere, and he has a customer for life.

They have been amazing! I havent had any serious issues with my XJL but they have always exceeded my expectations when I have had to take it in! Thanks guys! Good job!

Every detail of my car buying experience at your dealership was outstanding. Ted and Art were true professionals and they each proactively and enthusiastically made it a real pleasure to take delivery of my new Jaguar F Type S!

Free fast charging

I come here with my boss once in awhile first time I came here I was overly surprised the decor inside and out as well as the decor in the restroom this place is very clean very neat and the staff is very knowledgeable as well as very polite thank you Jaguar Vegas

Dwan was definitely my man here, helped me out gave me better prices than any dealership I could find without even have to haggle. Very happy and impressed!

Great place to visit

Very pleased and they were helpfulThanks

It was great so many cars be better when they move to their new place out on Rainbow and 215

Stay way for this place, service area are terrible. Is not a error, my wife went there with her jaguar f and had no good experience, I dont want you to call me.

The services dept. is totally indifferent to their customers. I went there because the engine light was on, the appointment scheduler on their website was booked a month out - really couldnt afford to wait that long. The service consultant that came to talk to me had 0 empathy, not helpful at all. I get everyone is busy, but heck youre talking to a customer, showing some respect and trying to find solutions together goes a long way. Really missing the Gaudin guys.. They werent perfect, but were much better than this.

How would you like to pay big money for a 2016 Jaguar, have problems with the car after 6,000 miles, and find out the dealership CLOSED! Yes, the same dealership that spent thousands on a big party for its customers to introduce their two new models closed the doors a few weeks later with no notice. I found out I have to take my car to the Land Rover dealer who has to wait to fix it while hiring Jaguar technicians.Weak Gaudin Motor Group....very weak. Future buyers of any Gaudin vehicles be wary...this is not a reputable company.

Mr Dinardi, I am very sorry to say but for a dealer like Jaguar / Ranger Rover I am more than Unhappy with yourself and your team .First, When you spoke to my husband You sounded very blunt, rude and Not once you apologized for what happened .I can tell you that for you being a GM doesn’t represent a GREAT LEADERSHIP !!!!and second, I came myself to the dealer and met Guilermo and NOT ONCE He mentioned about this accident .At the first place he should acknowledge me about this accident and in fact Guilermo told me this car bought from a local client whose been buying from you guys ages .Do you really think If I knew back than this car had an accident whatever type of accident you mentioned below, I WONT EVER BUY THAT CAR !!Dont blame on point fingers on other people, Thats shows your unprofessional handle this situation.By Saying Sorry that We are UNHAPPY that doesn’t show your good faith .Learn and Lesson NEVER BUY ANY CARS FROM YOUR DEALERSHIP EVER AGAIN !!!!!

Beautiful customer lounge area and gourmet coffee

Recently, I went to Jaguar Las Vegas hoping to test drive a 2014 F-Type. I was greeted by Glen Testamark. He was very helpful and informative as he broke down the details of what life with an F-Type would be like during my test drive. He was not pushy at all unlike most car salesmen.After the test drive, I was sold, but to my surprise Glen had a 2016 available for the same price that I was quoted for the 2014. It was a no-brainer. Initially, I was working with Carmax on a purchase and to my surprise Glen was able to, not only get a 2016 for me at a lower price, but it was Certified and came with a valuable warranty with only 22,000 miles and a few other options. To this day, he is still a phone call away. He has helped with various services and he is even helping me with getting the registration for the car, so I dont have to waste precious time at the DMV.Go here and REQUEST Glen Testamark. You will not be disappointed!

I was met by John kappler, very nice approachable master certified sales guide.

We purchased our 3rd Jaguar from Gaudin and were not disappointed. Good selection, no pressure at all, very knowledgeable sales personnel.

Nice sales staff... Not sold on the vehicles

I loved it. 2017 jaguar F Pace. Crisionm blue. SUV. Right? Very friendly Justin

Best service ever

As jeremy clarkson would say, its rubbish

The service I received on repairs was a 1. Coming from California nothing can compare to the precise accurate service I received on repairs in Vegas.

Got a great deal with a salesman who was very accommodating.

Snobbish with ridiculously high prices. But we love the car and have one.

My friend and I visited Jaguar Las Vegas to purchase one and possibly two F-Paces. After having owned two Jaguars I was really excited. As we exited our car the first thing we noticed was no customers and no salespeople. All of the salesmen were in the showroom in a group watching a sporting event. We asked for help and got a bunch of dirty looks for interrupting them. A salesman took us out to the one F-Pace they had on the lot. He knew nothing about the car or its competition. He kept using the words luxury and elite but could not explain why even a Lincoln MKX has more torque (380) with its eco boost engine and has a much more luxurious interior. In fact, according to my research, all of the competitive SUVs are more technologically advanced. His only response was you can get that in the $70K-80K model or I would not want that in my car. He was not smart enough to realize that this was my car not his. The exterior and interior was nothing special. The salesman was rude and obnoxious the whole time. He wanted to go back to his sporting event. By the end of the day my friend bought the 2017 Lincoln MKX which at $53K is more powerful, luxurious and technically advanced. Not wanting to go to another Findlay dealership we went to Team Lincoln and had a great experience. I bought the Porsche Macan Turbo, which has much better performance and is more comfortable to drive, and has more advanced technology than the Jag and am extremely happy with it. It was less money than the top of the line F-Pace. I had heard that Jaguar had been purchased by Tata Motors of India and had really gone downhill. That is definitely the truth.

I just bought a 2014 Jaguar xk from here and I have to say.......It was smooth and non painful experience to buy a car here. Mike Shiffman was super professional in everyway. From making the deal, explaining all paperwork and going over the car. What a true leader to this place.I bought many of cars in the past and had to deal with ripoff creeps trying to get every dollar out of you but not here. Mike Shiffman treated me like family and fought for me to make sure I was super happy with my purchase and got the best deal possible. And believe me I AM.... thanks to Mike Shiffman hard work a dedication. I will be honored and proud to recommend Mike Shiffman to my family and friends with confidence.

Would like to test drive a jaguar one day

Thank you all for your generosity.

Poor customer service. Waited for 30 mins, just to be told the car I was picking up was not ready.

Great, helpful people!

Brandon service advisor 5 stars very professional!!!!!!!

Parts ppl are rude and have no customer service

Getting the Rover fixed up

Good service.

Excellent service

Excelente customer service

Was here for an event

Great Porsche dealer!

Friendly staff

Puteanso