I brought two bikes in for a tune-up. The service is poor and the employees are unfriendly. Im not sure what they did for each $85 tune up because both bikes were still dirty and still made a rubbing noise when riding. They did charge extra to change a brake pad however. Not sure what that expensive tune up gets you. Next year Ill go elsewhere.

On a busy Friday afternoon I took my flat bike tire to Montgomery Cyclery. I expected to drop it off and pick it up later. Instead, they examined the flat and changed the tube immediately. $13 for a new tube, $10 for labor. The next day the same tire blew again. They fixed it again, and my wait time was less than ten minutes. I put the wheel in my trunk and it blew again on the way home. Two of their mechanics studied the problem and found a blemish on the tire that was cutting the tube. With diagnosis and repair, wait time was again less than ten minutes. They only charged me for the new tire I needed. The two extra tubes and two units of labor were free. Many thanks, gentlemen!

I highly recommend this store if youre interested in great customer service. I went to another location and did not have the same level of attention or support.I purchased a used bike (which I love!) and one of the store managers (I think his name was Matt?) was incredibly helpful, and attentive to helping us find a suitable bike and gear at my price point. I will be back – so glad I found this resource!

What a wonderful time we had today on the Loveland Bike Path thanks to Montgomery Cyclery. We rented two perfect bicycles for $15 each and had a delightful afternoon on the path.

MC is a fine resource if you’re in a pinch, but I’d advise shopping online for better prices. The customer service I received on my last visit was unhelpful and pretentious.

I called to ask about replacing my sons broken brake lever, knowing the Beechmont store had a week backlog. He verified he had the part and told me to bring it in. He quickly replaced it and charged me a very reasonable amount. I could not have been happier! Thank you, Loveland MC!

My daughter’s bike had an issue with the derailleur, I stopped down in Loveland and they addressed it on the spot. Great service and kindness! I recommend purchasing your bike there because they stay committed throughout.

Great and friendly staff. Helped me fix up my ancient bmx for my son. Prices were good. Love this place!

Great customer service!!!! Very happy with my recent bike seat purchase. Matt was very helpful and friendly. Much appreciated ☺️

Excellent service!! I ordered a new bike online and assembled it myself. Knowing I didnt have the experience or wherewithal beyond the written instructions, I called Montgomery Cyclery Loveland and asked if I could bring it in for them to inspect my work so as to be safe. I spoke to Don on the phone and he was the one to help me when I arrived. Don and his co-worker (whose name I did not get) could not have been more helpful or kind. I am so grateful. So awesome to come across great people.

Good service. I took my sons bike in for a new tube and met them outside. They wiped down the bike and took it in to replace the tube. That service was great. Prices for equipment are a bit high, but I suppose its all high end name brand stuff. Not the fault of Montgomery Cyclery, but parking on the weekend, just to take the bike in to fix a flat was $5. At least that was what I was told. My credit card was charged $5.20 even though they said it was $5 and they refunded $5 in cash to me with my validated ticket.

The staff at Montgomery Bicycle are always friendly and helpful.Today I dropped in to have my son’s rear brake adjusted. It was a quick fix and they helped me out right on the spot.Thank you very much.

The people here are so helpfull! We went in to fix a tire and they ended up fixing the breaks as well. Matt was helpfull and nice and went above and beyond, will definitely go back if there are any more problens with any of the bikes we own.

My bike broke down on the trail, used my wife’s bike to ride 3 miles ahead to Loveland. During this time they meet you outside to bring you what you need, The young man came out with my part and told me, this one’s on us... I will definitely continue going here, and sending everyone else I know that rides to this location. Thanks a lot guys. Appreciate the service!

We didn’t actually make a purchase or intend to shop. A bike collision and subsequent fouled up bike brought us to Montgomery Cyclery. The staff was kind enough to diagnose and quickly fix our problem on the spot. We really appreciated how generous they were with their time and knowledge, which helped us get back on our way quickly.

Great store, Matt does wonders to repair, adjust and alter bikes to your liking. One of the only people I trust with my bike.

Great service!

Attempted to acquire a presta valve for my mountain bike. Was told they were out. Probably a lie, considering they would need those to make repairs. Called in and asked again if they had any valves and was met with some pretentiousness, apparently I don’t know if my bike has tubeless tires...This place just wants you to spend an exorbitant amount of money for a simple fix. Amazon for the win.

Excellent staff! Recently I called from the bike trail with a brake issue and Matt said to stop by and he would take a look. Even in this COVID craziness, he took time to come outside and make adjustments to the disc brakes (bike borrowed from a friend). Finished the 26 mile journey thanks to Matt. We Have purchased 2 bikes at Montgomery Cyclery in the past but moved out state (still have the bikes!) We know we can still count on Montgomery Cyclery for excellent care when we visit SWOhio! Thanks again Matt!

Poor customer service.Called ahead about tube. Told store closes at 6. Arrived, walked into store. “We’re closed.”“It’s 5:58.”“We’re closed”“I called 20 minutes ago about purchasing a tube. I let you know I was coming. It’s not 6.”“We’re closed.”Waste of my time. Won’t be coming back.

Visited to look for some bike accessories and an innertube. Everything was easy to find and tidy. A lot of the bikes on sale are overpriced, but luckily i wasnt shopping for a new ride. The staff was very helpful.

I didnt have the right tool to remove my bike pedals. The guys at the shop were very friendly and helpful. Great service!

Customer service was great! I came in knowing next to nothing about cycling and Matt was able to really explain every aspect, from frame geometry to materials, in easy to understand terminology. Over several visits he helped me pick a bike to meet my riding needs. Communication was great and Matt gave me the time and attention to make sure I was comfortable with my purchase. I cannot say enough good things about the Loveland location and Matt, I will definitely be a returning customer.

Wanted to buy a Specialized turbo vado sl eq 5.0, its not in there system, so i called the shop in loveland asked for them to put the bike in there system so i could buy one, was hung up on, twice, going to buy the bike at Resers now, lost a sale and a customer, shame

Matt and Don both helped me pick out the right bike and then helped with service on my current bike. Every time I have gone it it’s been a great experience. Everyone there is very polite and professional.

Was told I could rent a bike for the Frogman Tri. I was even emailed all of the terms and conditions, and told to come in the day before for my 24 hour rental. I walk in to rent the bike & am swiftly, and rudely, told NO! Absolutely not... looks like I’m all signed up and checked in for the race tomorrow with no bike. Customer service at its finest ladies & gentlemen.

Shout out to Matt for great customer service. My bike was damaged in route to vacation trip to Ohio and he worked numerous options, including providing a “loaner” wheel, to get me on the trail for 3 days, resulting in very good experience in the area. Nice accessory selection in store as well.

Our group came to Loveland looking to bike along the trail and we had set up renting with a different local rental shop. The plans fell through on their end once we were already in Loveland, so we had to scramble to find bikes. Luckily, Montgomery Cycles was happy to accommodate our group of 20 and got us on the trail in no time. They had answers to all of our questions and we couldnt have had the experience without them.

The place for everything bicycle. Matt is an expert and always so helpful. The only place we will go for our bikes—-new or service! Thanks All!

Matt diagnosed the issue with my wheel and had me all fixed up and on my way super quick. Great experience.

Very helpful staff. The Assistant Manager helped my wife and I get bikes for the first time. He helped us both find affordable bikes, and all the accessories we needed. After our purchase, he even helped us install the bike rack on my car just to make sure we were all taken care of before leaving.

Great customer service for an unusual request. My Sun Mountain push golf cart had a broken brake cable. I brought in the cable part that Sun mountain sent me which turned out to be wrong. Matthew was up for the challenge and used some bike brake cable and parts and had it working in about 30 minutes. Thanks, Matthew.

I had a cleat fall off my shoe and the guys were able to find one they had lying around. I would also add this was 5 minutes before close. Thanks guys.

I went in needing a new back tire rod. One of the staff members just gave me a new one, free of charge. Then he came out to my vehicle to look at another bike- and fixed a few nuts right there, also free of charge. Very friendly and helpful and prompt - they earned my trust.

Montgomery Cyclery was gracious enough to donate a set of four bike rentals for our annual employee breakfast. Its very much appreciated.

Excellent service. I was just going to stop by for a new tire valve cap, but when I hopped on my bike that morning, the rear brake had slipped out somehow. I rode straight to the shop, and even though they dont open until 10 a.m., they told me to come on in when I got there around 9:40. They willingly serviced my bike, free of cost.

Amazing customer service. My favorite place in town.

Great customer service. I popped a spoke just as I was heading in on the bike trail and they worked me in and got it fixed and I was right as rain in no time! Thanks!

That place is awesome. Decent selection of nutrition, nice store and a knowledgeable staff. Also, the whole team is super friendly.

Stopped in with a roasted derailleur and they fixed me up same day even though they were nearly 2 weeks out on repairs. Much thanks to the crew for getting me back on the trail quickly 👍👍 All class!

Came in with a shift cable problem. Immediately greeted and taken to their repair area. I asked about replacing the cable. They lubricated the cable and it worked perfectly and sent me on my way free of charge. I cant recommend them highly enough. On to DC!!

6/8/2018: I went to Montgomery Cyclery Loveland to order parts. I brought my bike so that they could see the details, part numbers, etc of the parts I needed to order. The conversation went like this:Customer (ME): Hi - can you order some parts for me?Employee (EMP): Yes.Store Manager (MGR): [butting in]: You will have to pay for them all in total up front.ME: Ok, I can do that.MGR: What parts do you need?ME: Drive train parts - chain rings, chain, freewheel sprocket, rear derailleur idler wheels.MGR: How do we know what parts to order?ME: Thats why I brought my bike in - so you could see exactly what I need, and order the correct part numbers.MGR: Have you replaced the chain lately?ME: No - thats why Im here - the drive chain is shot.MGR: [to Employee]: Put his bike on the rack.[Employee puts bike on shop rack to inspect parts.]MGR: Why are you replacing the freewheel [sprocket on rear wheel]?ME: All parts in the drive train are worn out and need to be replaced. But I will need you to remove the freewheel from the rear wheel, as I dont have the proper tool. Ill pay you for that.MGR: Youll have to wait. [points to rack on wall with customer work orders] There are a lot of other customers in here ahead of you.MGR: Whos putting on all these parts?ME: I am. I know what Im doing. You dont need to ask any more questions.MGR: [to Employee]: Take his bike off the rack!MGR: [to me]: Go take your bike to another shop! I can tell you are not going to be a good customer.MGR: [mumbling in background as I left]: I always ask questions! Ill ask questions if I want to......etc.RECOMMENDATION: Take your bike (and all your business) to another non-Montgomery Cyclery shop!My Background: Bicycle Mechanic, Motorcycle Mechanic, Auto Mechanic, FAA-Certified Aircraft Mechanic, Mechanical Engineer, specializing in commercial aircraft turbofan propulsion.

Another excellent experience with Loveland Montgomery Cyclery. Shout out to Don (Technician) for his excellent customer service skill, knowledge and can do attitude.

Poor customer service. Trying to secure a rental for my wife and child was like pulling teeth. Their Montgomery location offers a military discount but when I asked about it here I thought o had a third eye. When I asked if they had the same ownership team as Montgomery I couldnt get an answer. When I let them know their other location offered this nothing but silence. Not even acknowledging me. I guess silence is their policy when asked a question they would rather not answer.

The people that work at this location either dont know what they are talking about, or dont care to lie to you. I called in and asked if they had any bike gloves (asked for a specific brand). The man on the phone said he would go look. Upon returning he confirmed that he had the specific brand and size I asked for. I then asked if he had any bibs in stock. He then proceeded to tell me that they do not carry any in store.When I arrived at the location a few minutes later, the employees ignored me from the moment I walked in.I found the gloves, only to discover that they not only didnt carry the brand I asked for, but didnt have the size I asked about either.I continued to search the store. I found myself in their performance bikes room and found and entire display rack full of... You guessed it! Bibs!!I then went to the counter and waited behingb another customer to ask if they had any other gloves. The Customer was new to cycling and asking questions about what would be a good bike for his style of riding. The salesman talking to him began rattling off a bunch of nonsense about wheel ratio and gearing that the man clearly didnt understand. And used this to try and sell man a bicycle priced way higher than anything he was originally asking for. When the man told him it was out of his pricerange the salesman began belittling the customer about how much he knew about bikes, pressuring him into making a bad buy.When I was finally greeted the man spoke with a very condecending tone telling me that the only gloves they had were on the wall, and if I wanted anything else to go somewhere else.TL:DR; dont go here. Extremely rude

I had a problem with my rear derailleur. I walked in and was serviced immediately. The even bigger surprise was no charge for the adjustment.

Very disappointed. Was told a few days ago my bike would be ready today, Saturday, a beautiful day for a bike ride. Came by to pick up my bike and was told it would now be ready Monday. Well, I work Monday. I wish I could help you but were just too busy. I leave broken hearted after really looking forward to a nice ride.

Don was a great help!

Don’t advertise you’re open on a Sunday and close the store with no explanation. 9/8

Awesome service!

Fine folks here to deal with.

Very nice place great service

The bikes they have arent in my budget but while I was there I was treated with respect. Thats all I can ask for.

Awsome peps great service

Nice shop, good mechanics.

Had a couple bad experiences in the early days of this location but ever since Matt has been in charge service has been 1st rate!

Service cannot be beat

Replaced a broken inner tube for a bike before our ride.

Very good.

Always helpful!

Horrible service.