Horrendous. From tweedle dee and tweedle dumb in the store, to customer service, coverage, all of my experience with us cellular so far has been terrible. More so the coverage than anything. Slow speeds, spotty, drops important phone calls, delayed texts. Etc. I would not recommend these guys to my worst enemy.Not even Joe Biden should use this company.

Set up a new plan with Tony yesterday & it was a breeze. Thanks again for being so fantastic 👏

Always friendly. Quick service. Clean store.

Customer service is terrible. Employees are extremely rude. Not willing to listen to what potential customers are looking for & definitely not wanting to make a sale. Would give them a negative star rating if it would let me

I drove up to US Cellular - Pleasant Prairie yesterday because my phone took a turn for the worst and needed to be replaced. The sales associate Chris helped me and was super helpful and made the experience as painless as possible when making a large purchase such as a new cell phone. He tried to revive my old phone as much as possible in order to back it up and transfer all the necessary information onto my new phone. Although unsuccessful he did everything he could to try and make it happen. But, my phone was on its last leg and wouldnt allow it despite all Chris best efforts. I was in and out of the store within 30 minutes even though they were fairly busy and dealing with social distancing as well. Thank you for all your hard work!

Every member of their staff was friendly and helpful! Glad we made the decision to switch to US Cellular

Went there yesterday and spent almost 2hrs there because I struggled at home to restore my stuff from iCloud and Matt the manager was so patient In helping me! I have never seen so much patience from someone at a phone store, every one was friendly from start to finish! What great service! Thank you US cellular

Taylor was knowledgeable about the File Systems Limit issue with my Samsung J3 phone. Took his time and walked me through how to fix if ever it hapoens again.

I stop in that store today,because I cantturn my phone off. Bixby stops me from doing it,she told me she forced stopped it 1. That a lie because you cant. 2. Before I left store tried to turn off my phone I still couldnt she then told me that I needed to hold down both buttons what???To turn the phone off!! Guess what Bixby still stopping it!!

The absolute worst. If you go to US Cellular in pleasent prairie avoid VANESSA shes worse then Donald Trump. Incompetent staff.

In and out

This is the only US Cellular store I will go to. The staff is knowledgeable and helpful, particularly the one consultant that I prefer to deal with. However, this location is almost always super busy, so any visit I make has to be planned so I allow myself enough time to wait for a consultant.

Great service I believe his name was Jay I would like him to help me again

Replaced hubbys phone with updated one

Fast service with friendly knowledgeable staff.

Slow customer service within store. If you are in any kind of hurry do not stop here!!

US CELLULAR Is the second worst carrier...no one has a clue how to do anything....way too many problems with service and dropped calls...will NEVER be back again.

Great employees

Super service.

Good people