Not impressed. I went in on a Friday to get an item monogrammed, I asked when I could expect the item to be finished and the sales associate told me “I’ll start on it Monday, since it’s the weekend and we get kind of busy but it’ll be done by Tuesday.” I waited until Wednesday to call for an update and the same associate said that he had lost my order ticket with my number on it, he also told me how he hadn’t started because what he was going to do wasn’t going to work. With that being said, we decided to do a different design. I came on Sunday morning at 10:00 (when they open) and it wasn’t open, I waited outside until 10:45 and made 4 phone calls to the store

Came in earlier tonight and WOW. Not only were the candles amazing, the associate (I THINK Scott was his name but Im probably wrong) was super helpful AND super nice. He was patient and so willing to help us get exactly what we wanted. Cant wait to go back!

Had some custom candles made of our logo and they turned out great!! I sent them a photo and Nikki made it happen! Great customer service! I will be returning!