Super bad service. We were buying a hat off the clearance rack. It was marked 10$. When the girl at the cashier charged us she said it was 15. We asked why. She said the price must have changed. Well said she should honor the price they marked and got really irritated. She said again the price changed and they cant just change all of the prices on all of the hats. 🤷🏻‍♀️After we continued to complain, she asked why we have to be so rude. What? Why? For asking to be given the marked price? Or getting upset for not getting a solution? Why were we being called rude, if they are not correcting their own error and attending to the customer.It was surreal.Here is the photo of the price as marked. We were charged 15+tax.

Great place for great hats! I got a hat quickly for less then it would cost at the warriors team store! You can even get your name on the side or back of the hat! They have gotten way better in the past few months!

Manager gave me a look when I was paying cash and didn’t help out with finding sizes in the back and didn’t feel welcomed into store.

Seems like no one works here, just 2 people standing around on their social media. No help what so ever

“Manager Anna”I’m going to start off by saying i placed an for a custom hat 6 months ago, i wasn’t informed it wasn’t ready to print so there for, I go and check it out the first month in and the design wasn’t even in dst format after 1 month. They made me repay for the dst because they couldn’t find it in the system and the purchases never popped up in my “account” after this incident i was told by Anna “i can print it here and send it to oakridge to pick up” so 5 months past i go to pick up my hat (been super busy working on a new brand) (there should be no excuse why it shouldn’t ready after waiting 5 month on top of the 1-2 months for the dst format.) And the hat was never printedNeither @ oakridge lids or @ great mall lids, 5 months past and no call no text letting me k is it was never printed i had to go to the store today and spoke to the manager @ oakridge and he was polite and respectful and understanding of the situation, it was out of his control as Anna never sent the hat, logo, or anything to oakridge while telling me otherwise, in all total i give this place 0 star review for poor communication, lack of training, and overall bad customer service.If u need anything for hats or anything visit lids at oakridge and never go to Anna!!!!!!

You guys closed at 7:30 and it said you guys close at 9:00😤😤

Would be helpful if phone wasn’t forwarded to voicemail all day during business hours.

This review covers my overall experience. First, finding a parking place close to the store is a pain . Its in the mall, so be prepared for a hike. I needed a hat, and bought it at close to list price. They have a good selection, but I should have bought it on line.

The guy who worked here was very nice. He helped out a lot. He ended up saving me money and helped get the right sized hat for me.

If you need a hat, its a great place to shop

Found an amazing limited edition!

Without doubt, the nicest customer service I’ve had - properly cool dudes in here. Thank you folks 👊🏼

I like 🤟💯

Never go wrong at lids

Easy on-line returnThank you

Very good

Everythings fine