Im not sure what the need for a store is. None of the employees are able to assist after the sale is made. They cant help you with the phone including charging, transferring data from the old phone, or even putting on the screen protector. They should burn the building down and replace it with a kiosk machine and use the rest of the land for a kids park. That way the land could be considered useful.

Quite a few problems with this store. Ive been to a lot of store over the years and this one is not well run. Quite a long wait for not many people in the store. Limited seating for customers. Limited display models of devices. Limited stock of devices for purchase. Then after the wait they were unable to help me in any way. Not with activating a device, not with answering questions about products that are on the website, and not even with supplying a simple sim card for our device. I wont be returning here.

Im changing my reviews to 5 stars due to Chris!Very helpful got everything fixed today !!He should be a manager for your company, Ive been with Tmobile for 20yrs .....its his Customer service why I transferred to VerizonThank you Chris at Verizon Santa Maria

Literally the worst Verizon store ever. If youre having too good of a day, come here to be disappointed. Rude, unknowledgeable salespeople. And thats all they are, they only care about selling products they dont know about and wont help you with. Also terrible waiting times here. Time for a new Verizon store across town.

Gerry was super nice, helpful and patience as we asked all the questions under the sun and got us on the right track...that dude needs a raise!!!

One of the worst Verizon stores I’ve ever had to visit. I truly believe it has a lot to do with the way the company treats people too though, not only the store’s “values”. Verizon as a whole is awful. We’ve never been so unhappy with a phone carrier, which is why we switched back to our old carrier less than a year after switching to Verizon.

They helped someone else when I was first. Shouldn’t even have used the iPads in the first place then. On top of that the people don’t even know what they’re talking about, bruhhhh.

Guy cought me more than 1000 dollars of rebates I wasnt expecting. Nice. Professional. Alonzo is the man.

Verizon is the best hands down. The customer service is excellent, and you can even pay your bill at the kiosk to the far left of the building as you enter. Check them out and youll not be disappointed.

Helpful, admitted when they didnt know something and did the research to find me what I was looking for. In a truth free world its refreshing when someone is honest with you. Verizon service and employees have always been great. Its beginning to look like they have their billing issues resolved.

Plan staying here for at least two hour. If you have something to do after coming here just cancel it because your appointment might be at noon but they won’t talk to you until 2 or 3 pm.

Since day one Ive had nothing but problems with my bill Eric Rivera said I would be paying $345 to $350 a month which was okay and I think Ive only paid that twice and now I see my bill is $379 nothing but lies I will definitely not recommend Verizon to anyone. I think Im better off going to Metro and I think thats what I will be doing

The first time I went in with my replacement phone, I requested the tech to transfer the voicemail, contact info, and photos to my replacement phone. He didnt. Yesterday, I was helped by Jerry” and he was able to tell me my old phone took a long time to even download the transfer app. Jerry got many of my contacts transferred, all photos transferred, and advised me the voicemails were transferred. Jerry was professional, respectful, helpful, and an expert on cell phones. I rate Jerry 5 stars.

Long wait time. Getting a business line has been ridiculous crazy, it’s been more difficult to get a business line than buying a house apparently.

I wanted to let the store know that Karla and Ben went over and beyond for me last night while buying my new phone. They were so knowledgeable and helpful. Patient and worked diligently to get my new phone up and running efficiently. I will be be sure to send them business if possible!

Jerry is fantastic! He helped me on my upgrades for my family and he is very knowledgeable.

I had an instore appointment today which was made for me on line by a verizon employee. When I arrived they told me I did not have an appointment even though it was clearly on my phone which I showed them. They would or could not reschedule my appointment today telling me to go back on line to reschedule which I tried to do without success. Now I know covid is causing staffing problems but this IS THE TYPICAL SERVICE I have come to expect from Verizon and this location, totally unprofessional and a company wh ok loves to sell you services and equipment and then no customer service to back it up.

Arrived 30 mins before they closed to purchase a phone to give as a gift so we would not be setting up the phone there. We were greeted by an employee at the front of the store who told us they were technically closed because Verizon shuts their system down at 6:30 (due to Covid) and will not help anyone after that time. Currently it says they are open until 7 pm. An older lady pulled up right after us who needed help with her phone and he refused to help her also because they were technically closed even though all the lights are on and about 6 employees are just standing around inside the building. I find this incredibly frustrating and rude. What ever happened to customer service?! I wont ever go back to this location and will purchase the phone elsewhere.

Best verizon store Ive been to in at least a 50mile radius of me. The Staff is always nice &helpful, they actually care about their customers unlike most sales places. This store is always stocked with all the newest products, and the staff is very helpful with knowledge on all products! They have great sales and deals also which is always a plus. My only complaint would be they are always so busy there is usually a pretty significant wait time! Im sure its mostly due to people not liking the other local Verizon stores. I have never had a good experience at any of them so Im sure its been the same for most other customers as well..

This store is super helpful the employees made me feel welcome the security guard is awesome she will have a discussion with you to make time go by fast

Ben clay helped us out. He actually stayed past his shift to help us get everything we needed done. He was polite and I appreciated his help and patience. Also, Justin (I believe is his name) was hilarious and had some great onsite as well. Thank you guys

They where so helpful and friendly. Great place to go.

Will never go back! I have never been so disrespected in my life. I went in to upgrade a phone as I was told by a salesperson 2 days before to come back, and was told they had my phone in stock. Got there and was stopped by a salesperson who said I have to go online and purchase the phone. I asked why I was told to come back to get the phone in stock, and he said well our policy changed so go back on the app. I said really, your policy changed in 2 days after I was just told to come in by another rep to get my phone? He said yep, it sure did in a super disrespectful way. I said not the greatest customer service bud, and he pointed to t-mobile across the street....Wow! Thankfully the online app hooked me up, but this store can pound salt! Save your energy and dont support this store!

I stopped by this store recently regarding an upgrade - I was embarrassed to ask a number of dumb questions, but the employees were all very patient and professional, and helped me activate my upgraded iPhone and install a screen protector. When my iPhone 11 Pro Max ended up having manufacturer defects with non-working side buttons, they offered a number of solutions I wouldn’t have known about otherwise, so I could get a replacement for my defective phone. Overall I’m happy we have a Verizon in Orcutt now.

Just made the switch to Verizon. Very happy with the customer service and the phone service. Loved T-Mobile while I was there but I live out on an island and get no coverage with them. Verizon however gives me full bars in some very remote locations. The switch was easy and quick and the friendly sales rep did a great job. Wife and I are very happy.

They were courteous,professional and quite nice to deal with right now as Masks and Distancing were required and observed by employees and Patrons both.

Meh. How excited can you be to pay a wireless bill. 😂Of the two machines, one was broken, the other didnt work and required intervention.Because of COVID, few goodies were on display to interest me in the meantime.I will say the personnel were friendly and helpful, and they had a good deal on a JBL Bluetooth speaker, and I ultimately paid on the machine, so left satisfied with what I wanted to accomplish in a short amount of time, which is above my expectation.It was a Tuesday morning, if that had anything to do with the lack of a wait or line of customers, as well as employees pleasant demeanors.

It never fails, there is always excellent service here. The employees are beyond helpful. The atmosphere is nice. The phones are great, the selections make one indecisive, its great. I cant wait for my next upgrade.. I just wish they would have more sales. Make sure you come in knowing what you want, and make sure you ask it right. And make sure you know what your paying for. Just a tip.

We purchased a new phone today at the Santa Maria Ca location on Bradley Rd. and had a great representative to assist us. Shauna was patient and knowledgeable in every aspect of our purchase. She explained and took time to help me and my husband to understand without making us feel like the novice we are. Happy with purchase experience of my new Galaxy Note8.

Great place to go and they take care of you

My phone just broke, so I was there to purchase a new $1,200 Galaxy Note 10+. They would not accept the pin number, or call the account holder to access our information. I was not asking to change lines, numbers, etc... Just simply needed to buy a new phone outright, and they wouldnt let me. Poor customer service.

From the moment we walked in the front door we were welcomed. We got the young man Chris he is in his 20s worked at IN & OUT BURGER before he came to Verizon & he was so pleasant helpful & did everything I needed done. He told us when leaving, any time u have a problem come & I will help you. Thank you

Thank you Tina and Hector. I thought it would be hard to leave my flip phone. You were both patient and set up my new smart phone. Start to finish was such a great experience .

Quick-service quick repair very happy.

Went in and got helped by Ricky! Amazing job and the customer service he game me was excellent!i would be telling my familiy to go with him thank you Ricky

We switched over our phone to Verizon. The sales person Ana was fast and knew her technology. We got an employee discount. We really enjoy the service.

There internet is so slow here its been about 2hours and my 70 year old mom is still waiting to get her new phone activated!!!

In and out with more data and a toddler friendly tablet. Hold on chasing the toddler, whats that? the receipts in my email, billed next month, under an hour. Love Verizon will never leave i swear TO God worth the money. Do you hear IT, Quite in my house. Ahhh thank you Gizmo tablet!

Reps are nice but the system for them to see you has you waiting for 10 minutes in an empty long before the 5 reps get someone to you.

Finally got a new phone after three years with the previous one. Just opening the box, Im so excited.

The young man who helped us was incredible! His name is Christopher and has great communication skills and made sure we had all questions answered. Fantastic service!

This was the best experience Ive ever had when it comes to cell phone purchase, activation, transfer of info from phone to phone, and overall service. I received the most awesome service EVER from Cody I believe his name was. He explained the process simply and effectively, informed us of the best options to minimize cost to us, and then went through our account after the phone activation and helped us optimize our plan to our needs and saved us a HUGE amount of money on our monthly bill. Theres no way I could have gotten a better price on the new galaxy s7 anywhere else. I hunted for weeks all the way through black Friday and cyber Monday and still Verizon wireless beat the lowest price I found by literally hundreds of dollars. Im never going to another store as ling as i live in Santa Maria.

I bought a screen protector for my 40-dollar cell phone, I installed it very poor quality, it doesnt work to the touch, I try to return it but they tell me that I can not bad service for next time I will go to best buy or to walmart where if they serve you well and if you dont like the product you can return it 😤

I took my boss there to replace his phone after he misplaced his. Hes had a rough few weeks(undergoing cancer treatment) and it was pretty obvious by his demeanor. There were a few occasions that he would have to pause during a conversation and use the counter to support himself. The lady that helped us didnt pass judgement and was friendly and helpful. I was shocked that we were able to wrap up the entire transaction in less than 20 minutes. Whenever I go to Best Buy to upgrade my phone I end up spending an entire afternoon there. Thanks Verizon Store!

Steven was our sales rep. today. Super helpful and knowledgeable. Very satisfied with service and entire experience.Thanks guys

Way too long to wait, took way too long to resolve, but all the employees were nice and did their best.

Gave them a hard problem and they solved it

Bad service

Service is fast, they work hard to help you find what you want

The customer service is their job I get that but aside of the forced smiles and service there should be professionalism and a word held truth everytime I come in here they will say they’ll call me back, an activation fee is waived, my bill will be a certain way. Guess what it doesn’t go that way phone service is good customer service is bad.

Wide selection of devices and accessories. Helpful staff swapped sim cards for us.

😘 very nice fast service all questions answered 😇

We had great service with Travis again. He answered all our questions. He is such a super nice person!!!

Staff is very knowledgeable, friendly and fast

The North Broadway locations team members, especifically Jonathan, are excellent. Great customer service and very knowledgable! The actual Verizon product/pricing on the 2 for 1 phones, I was not crazy about although it changes after 3 months.

Great welcome guy right when you walk in. The queue was quick getting in. And if your smart phone is connected to the version app youre updated on your wait time and purchases .

Always a wait. But not always getting solutions

Christopher was very helpful in getting my phone contacts restored.

Very good service from Christopher Im just having a hard time transferring from my old phone

Corey is awesome here. If you go in ask specifically for Corey. He takes the time to figure out your problem and he wont stop tool is fixed. Even if it takes a couple days hell stay in touch with you until its figured out

Great service and fantastically trained employees. Its a shame there isnt a Corporate Verizon store in Lompoc as well.

Worst service I have ever had. I went in on Monday. they were suppose to ship me out a new phone since I have insurance. I call yesterday which is Wednesday and it still hasn’t shipped out. I call and try to speak with representative from first day and he can’t even call me back at the end of day. If it was going to take this long I would obviously get another phone.

Decent service... however, having to sit and listen to Spanish music for over and hour as it blared on the store’s system was ridiculous. This is the United States, right? English anyone?

Hours changed AGAIN! I wonder how badly they want my business.

Corporate store! Great customer service. Best Verizon Ive ever been to.

Ridiculously high prices on cell phones. I really do not like to pay $ 800 to $1,000 for a phone. I feel like I am being totally taken advantage of.

Customer service is great, they give you pretty well answers to the questions/concerns you have.

They where helpful in opening a new account for my cell phone and the staff where nice.

It was a good place to stop and pay my bill. It was really busy and not enough employees to help out with my other questions will try back later.

Verizon scams people we went in a year ago for an upgrade they told us the edge program was better for us since we have a family plan they told us that it was a no contract program and we can upgrade every year. Yea right just recently went in to see if I can upgrade for this November and they said no that I was on a two year contract and that I had to pay off everything first and wait till my two year contract was over. They never told us that when we switched to the edge program we were better off on a two year contract and at least we get to keep the phones. This place is a joke thats why we are just waiting for it to be over and cancel the lines!!

Good service and good phones here.

Shannon was very informative

Todays experience was very good and sales lady actually made a point to save me a few bucks .

In case anyone is wondering this is a Corporate location not just a retailer they provide essentially everything Verizon Wireless has to offer!When I went into this store I was really impressed. The design of the store alone feels kinda like a living room, well at least it did to me kinda sorta comfortable and spacious. As you walk in a greeter takes down your name and number (if your a current customer) to make the wait time shorter. Once your on the wait list there are large recliners to sit and relax which even include a USB port/outlet directly on them incase you need it. Or if you feel like browsing for devices they have a a wide range of display devices for you to tinker with. Best part was I was actually In and out in about 20 minutes. I had been having an issue with my device and surprisingly the time to talk to a technical support specialist was fast. He met with me and within a few minutes of looking at my device knew it was a warranty replacement situation (defective software) replaced it right then and there without having to send it back to Verizon.

Interior looks great, customer service was amazing, theyre really willing to work with you.

I wanted so bad to be completely happy switching to this company. Unfortunately Ive had the worst customer service. Leti was very sweet, knowledge, and more than willing to get us set up. We came from Sprint and were told Verizon would pay up to x amount to have us switch to them. Awesome. Done. Well here we are going on 2 full months of service and my sprint bill they said theyd take care of has yet been paid. We keep getting told well get a call back, or their working on it, or we havent submitted the right paperwork. BS, we have submitted everything short of my first born child. Do not believe anything they say when they try to get you to switch to their company!

The sales people are nice and a big help.

Great staff! Great environment! Great service!

Came in with a sim issue. Found out i needed a new sim. Hector vidal was quick to help. Got my phone ringing again. Thanks

Took my mom here last year. Super patient staff and helpful. Am returning soon.

Very thorough service across the board

Horrible service. Two of the employees there were very rude and didn’t help at all.

Corporate Store. Well qualified. Savy employees. (Unlike these privately owned and operated local stores in the Buellton, California Town Center Shopping Center.)

Employees are walking around with their tablets looking cool but not helping everybody.

Visited the store to trade my Note 7 but there is a lot of confusion and employees dont know whats the actual procedure.Be ready to wait an average of 20 to 30 minutes before you get help.

Well they will help you with your phone or sell a new one.

Went to this store to transfer my number to a new cell phone. Came in on Sunday and the place was super busy, the guy put me on the waiting list and said it would be 20 min or so. I asked him if it would be OK to leave and come back as i had my two daughters with me and didnt want to make them wait, he said that was OK. I returned 20 minutes later to be greeted by a rude lady at front door. I told her i was on the list, she looked and couldnt find my name, so she says I have to be put back on the bottom of the list. WHAT? Im not sitting there for another 20 minutes. Horrible customer service, and the lady was super rude. Will not return to this store. The management should hire more friendly and personable people to greet you at the front door.

Always helpful but always busy. Very clean and well stocked

Chris was awesome very fast & efficient thanks!!!

Wait was longer than expected but associate was helpful

Very much nicest staff

Very good at helping me know more about my phone

Wanted to move a verizon number from another verizon plan over to mine and was told no. Walked in 5 minutes later and was told I could.

After a very long wait got great customer service here!

Very organized store, professional people that know their job.

Alonso C. Was very helpful. He answered all of my questions.

Always good customer service satisfaction

This please sucks they brack your phone and not even fix it they did it not me now I got to get a new one Sprint here I come. bye Verizon scammers

They, the employees take care of ya quite well

Service was ok to many employees at one time. Could have used service more ono one one time.