Awesome place very nice people working there and they make sure you get what you need.

If I could give 0 stars I would. Service is horrible they don’t even care to check what you are looking for. Avoid this store and take a drive to another store that would be worth it.

Not that theres a high standard for customer service at AutoZone... But time and time again, no matter what day of the week or be it morning, noon, or night, the service here is always absolutely terrible.Doesnt matter the person at the desk, they pretty much all have terrible customer service skills.Look, I work in retail, AND I work on vehicles for a living as well. I get it, AutoZone isnt a glamorous job. But you dont gotta be a jerk about it. It can really put a damper on your day.If you want good service, go to OReillys a few blocks down the street.

Helped get me set up with a new set of pads and rotors. Definitely the best AZ location Ive been to, very helpful and knowledgeable.

Very friendly and helpful staff. Ask for Brian. He is the best!

This is my local AutoZone. Knowledgeable and helpful employees. Prices are pretty good. Parts are typically good quality. Availability is pretty wide. However, they will order a part for you if they dont have it as long as you cover the cost of the part first. Typically parts will arrive in a reasonable timeframe. Definitely would recommend going here.

I was able to go into AutoZone and the staff helped me find what I needed. Very satisfied with the AutoZone!

I have to agree with the poor customer service reviews. No one available to answer questions unless you wait in the checkout line. The signs above the aisles are incorrect and was told they can’t change them. And again no one offered help or cared that I left the store without a purchase. This will be my last visit.

The girl you got at the checkout called LEANN is very rude and very unprofessional and please tell her to stop using cuss words at customers. Thanks

I had 3 previous PLEASANT experiences/interactions up until today!! Mikael (spelling) was hesitant to help me with bulb replacement which was understandable because it was raining. He met me outside & when unscrewing the bulb got difficult he yelled at me a few times!! Thats my fault? I felt belittled as a customer & a woman. For him to yell at me was inappropriate. The assistant manager had no clue as to what to do once I complained to her. I asked for corporate so that I could complain. I was given the district managers number & am hoping for a call back. This should not happen to anyone!!

Great guys. They helped me find some pretty obscure parts I needed. Thank you.

The commercial manager Matt was very helpful helping us changing the faulty battery which is only two year in use and within the warranty (light flickering and radio speaker on and off). Initially the other staffs there were not very supportive and but we am glad that he was there to call the shot replacing it. Right after this we drove around a couple miles and our radio and Bluetooth worked great!

Dont Go Here If You Want To Get Accused Of Opening Product and No One Greets You At The Door!!

I just had a fabulous experience with AutoZone, and in particular, with the service from Carlos. I needed a battery and the whole process of buying and installing took less than 15 minutes. Carlos was very helpful and courteous.

Very helpful people

Always a helpful crew down there!

Brian Endicott good man!

I never have any problems with autozone! They always have what I am looking for. The staff do go out of their ways to please U. When they out of stock, they promise to have it on next day. Also Autozone will direct you too nearby by store if you need it right now....theyre great.

Friendly staff who even installed my part in the parking lot for me!

Always helpful, knowledgeable, and have everything I need or get it quick!

Really friendly and helpful staff even near close. The helped keep RHonda III shining bright and staying safe. Thanks team!

Quick and easy service. Great selection of parts.

Customers service was good and my issue professionally taken care of.

Decent selection of car parts.

Needed a new battery as car starting power was sluggish. Leanne tested the battery and processed my payment, Very efficient and knowledgeable.Thank you!

So helpful.

Went to Auto Zone to have battery checked. After a couple people checked the assistant manager ( a young woman) determined I needed a new battery. They could not change out old for new because of the type of vehicle but made calls to local auto repair places to see if possible to do it for me since I was new to the area & did not know of any of any. She found one around the corner & jump started my vehicle to get me going to the repair place .I really appreciate her help because being elderly I was anxious about having this dying battery. So thank you Auto Zone for all your help & professional ability to get me taken care of. 4-23-20

I don’t even want to give this one star, but I’m forced to. This is going to be a long review.I just had the worst experience at this autozone. I was given the worst customer service by Jim F. At the autozone store number 5254 located at 140 Lexington Street, Waltham MA 02452. I went in to the store tonight to return a duralast battery that I bought for my dad. When I walked in, it was a ghost town and per usual the workers were just sitting around doing absolutely nothing. I would have expected to be greeted with a hello but nothing. I walk up and say I need to return the battery- Jim F comes out and tells one of the employees something... whispers and they were sort of giving me a hard time about returning. Asking what felt like so many interrogative questions about the battery and it’s use/ there was none! Just return it. Finally they tell me to go over to another counter where a man named Al who literally was just counting down the minutes to his shifts end taps on the computer, asks Jim for a password and then tells me to move back to the first counter for the refund. There was some error that he couldn’t handle. Jim comes back out and mutters something about “Debbie and this damn computer system” and tells me to slide my debit card into the system. I asked him why I’m not getting cash per the sign and he says please just slide the card in. I do as I’m told and nothing. He takes my receipt goes back over to the other register... starts tapping away for 20 minutes. I stand I’m silenced, masked up, with my toddler in the car with the babysitter waiting to be dropped off at home... for 20 minutes. I finally say to Jim F. Is everything ok? And he says yeaYea I’m almost done. He finally comes back over to the original register, processes the refund but the amount displayed on the screen is $10 short. I ask why is that? He says it’s the Massachusetts tax I can’t help it. I say to him, can you please explain that logic? I paid $155.18 for this battery that includes the tax charge, I want $155.18 back. Simple, rudimentary logic. When I ask again for an explanation, he says “ma’am fine I’ll give you the rest back, I’m not supposed to but I am”. As if Jim F is doing me a favor. When I ask again for an explanation he tells me “he wants no problems” and throws the remaining money at me like I’m some dog he needs to shut up. I can’t help but think that me being a black woman questioning him made him automatically go on the attack mode. Terrible patronage. And what’s worse- he had his twoEmployees there just watching, not caring... not trying to help either one of us. I have frequented this store in the past and it just has gone down hill. In a pandemic- especially now ... money is everything. I’m still trying to understand his logic of why I was not deemed entitled to my full refund. I will be writing reviews all over yelp, google, Facebook, autozone corporate everywhere. I would not shop at this location. The worst customer experience ever! I will make sure to tell anyone who will listen to not shop at this location. I didn’t even get an apology for standing there, for over 20 minutes just waiting. I wasn’t worth that! Terrible terrible experience!

Very rude young lady that has been working there lately, he doesnt care much about the customers.

I was at the Waltham Store today because I needed windshield wipers, The minute I came in, Brian greeted me with a how can I help you today? I told him what I needed and he found what I wanted very quickly, He asked if I wanted him to put them on my car, which he did, He was just so nice and cheerful. He asked if I needed wiper fluid and I answered sure, which he gave me a discount on, I will be sure to recommend this store to anyone looking for auto parts. Thank you Brian you were a pleasure to meet.

They always have what I need and are very helpful.

Staff extremely unprofessional, I walk into the store to yelling and screaming laughter. I got to the counter and no one helps me they just stare and turn around. Once at the counter the man was extremely rude. Would not come here again go to a different Auto Zone for help.

Every time I make a purchase I dont get the credits towRd $20 reward

I shop here for my parts and supplies. The staff is always helpful and the prices are reasonable. Nice store.

Super friendly and helpful!

Always the best experience.

Best costumer service.

My cars battery died in one of coldest days this winter. Someone jumpstarted my car and I was able to drive to Autozone, one of the associates sold me a new battery, even installed it himself! God bless him, he saved my day!

People are very helpful.

Great customer service

Its a well organized place. The person informed me which branch store has the part that I needed when the store itself was out of stock.

Employees was not interested in helping find the right size of oil filter for motorcycle.Then one employee was upset that my cloth mask was not good enough.Ill just buy it on Amazon

Rude, dirty, inconsiderate! Went in for a battery, asked if they could please install it, the employee said said she would. A twenty minute wait later aftwd watching the manager be rude to customers who had questions, and watching the same employee flirt with some dirty townie and shout across the store at him, I asked the manager what was going on. He replied that it was after 5 and too many people were in line. I had already paid for the battery and wasnt planning on a dead battery after work, and he didnt seem to care. Left with the battery in hand, not in the car, and just noticed they charged me for some stuff I didnt buy. Cant wait to go back! A simple no we are busy would have been fine!

If you people to help you for what you need then thats not the right place, such a lazy employee with bad customer service... Never will be from AutoZone and will cancel my business account after this experience

I was here a while back to pickup and online order of the stock at my closest store. I was suprised by the prompt service and product knowledge by the young lady helping me. Retail auto parts stores seem to not care about quality employees anymore but this autozone was not one of them. It was a great experience.

Rude staff. Didnt seem to want to help me find what part I needed for my work truck and took the customer behind me instead. Second time its happened at this location good thing I dont come often anyway

Worst experience at any store ever! I personally am not much of a car guy, but I am very hands on and have done a lot of research as well as a lot of my buddies know about cars. I decided to get new windshield wipers since mine was absolutely terrible. I knew the brand of the wipers i wanted but would like to get some feedback and some help from the associates. Right as I walked into the door there was no one in site. after waiting five minutes two associates showed up at the front counter as I found the wiper blade section. When I approached the counter they were just chit chatting about the weekend and what not and made we wait yet another few minutes for them to finish up. after I said i had needed help finding the proper wiper blades for my car (Mazda 3) all the associate told me was that they were down isle one. When I tried to talk to him and ask him for his feedback he told me go with the Bosch which were the ones I wanted to buy. After asking once again if he could show me where they were and tell me the differences in a few of them all the associate said they are right down isle on at the end. This to me was terrible customer service without even actually helping a customer. I immediately at that point grabbed the windshield wipers, checked out; and i can guarantee you, you will never see me in that store again.

Guys in there are helpful didn’t have to ask for it. Knowledgeable friendly service great atmosphere instead of being stressful!

I went in for wiper blades and accidentally purchased the wrong ones. The associate who helped me was super helpful and friendly. He found the right ones, processed my return with no issues, and even installed the new ones for me.

The worst costumer service, the guy looked like he didn’t want to be there. They couldn’t even put the battery that I bought.

Staff was a bit laxidazical.

This place is the worst place you can ever come and buy parts from, the manager is very rude, inpatient, and has no idea what she is doing. Went to the store twice and got the wrong part, when I came to return it all she did was yelled and say why didn’t you get the right part. I ask for a manager and she rudely said she was. I would never go back there and telling all my friends not to go.

Great service and they have most things you need.

I bought a turn signal lamp for 6 bucks and the guy at AutoZone came out to help me install it when I couldnt both hold the fender cover that had to be moved out of the way and reach the bulb at the same time. He was really nice about it.

I had a great experience there yesterday - gentleman who helped me find the right headlight for our car. Very friendly and professional. The store didnt have the other bulb I was looking for, but he printed out the information for me so I can call back later to see if its in stock.

Love the veteran discount

I normally go to this AutoZone just to grab maintainance fluids and parts but in my recent two visits Ive had a female employee who worked there who has given me poor service both times.The first time I encountered this employee in In store asked for parts in the system about my vehicle and she told me she didnt know anything about it and then told me that she cant help me with it. I ended up getting help from another employee who was able to look up the info and give me a solution.More recently I called in to ask about if they had a certain product in store and if I could some info on it, I got the same lazy employee who said they did have it, and didnt know anything about the product including the price and use, and didnt offer to go out to check in the store for details to read off the box for it... I had a feeling of disbelief that she couldnt just go into their own store and look at the price tag on the product, and I then decided to wait for a few awkward seconds until she finally realized i wouldnt be satisfied until she came back with the info. I dont know why this store keeps such a lazy and uninformed employee... Although ORileys is a bit further down the street and is a smaller store. I get better service from them and Id rather go a bit further down the street to get better service.

Called about a special transmission fluid, and the associate was very helpful, and went over to verify stock while I was on hold. Good that they had the older fluid I needed, and Autozone tends to have some of the older parts I need in stock. Will shop there again.

Employees were quick and helpful. Prices are fair and the place is clean and organized.

Decent store traffic...wont get much help from store associates...have to find your way most of the time...parts usually have to be ordered...

Always have really great and kind workers that are always willing to help you

Good guy he gave me good costume service

There is a lot of parts and nice price

No frills find what you need and go home sorta place. People are helpful here.

These guys were so honest with me that I have to tell the world about them. This is so unreal in retail today.

Had everything I needed at a fair price

Helped read codes on my car fast, very helpful

Average AutoZone experience. The staff was nice, otherwise nothing stood out above or below the basic expectation one has walking in to any store.

Worst place. Don’t know anything about any stuff and very rude staff. I went to bathroom and the guy said you cant use bathroom without our permission. He said “who do u think u are.” Clearly he was racist person since i have brown skin. Don’t go to this place ever.

I always got good service. Here. Prices okay too.

Necessary auto parts available and what they dont have can order for you when you make proper arrangements.Thats my personal experience try them and have a story to tell☺

Staff is friendly and helpful

First Ill start off saying that my whole experience there was terrible. I dealt with an older man who had a horrible attitude, he couldnt help me find the right bolt and then he sold the the wrong part. When I first walked into the store it smelt like feet and *ss. I needed my car fixed today but now the store is closed and Im screwed.

Great guys willing to help

Got all what i need

Helpful staff.

Very helpful staff

Good

Always seems under staffed.

Nobody available to help me

There is almost always parking available.

Rude staff, Poor customer service.

Despite being arguably busy, the manager installed my battery for me. I was in and out in 20 minutes! Couldn’t be happier!

Got what you need for autos.

Good

Excellent place to be

Thank you Elvis for saving the day!

Good service

Good place

Always got what I need

Mui well

Well I love visiting this place aki.compro the spare parts ami carro

Ay all for The cars

Excelent service

I find what Nececito and they serve me with amabelidad

Good attention to the public.

Excellent