I can honestly say that Ive never had a more enjoyable experience with purchasing a vehicle as I had at Tim Lally Chevrolet. Jeff and Kimberly are exceptional people and are the best representatives of the Lally organization. I continue to have a friendship with them and will definitely make my next purchase at Lally Chevrolet.

I was impressed with our sales consultant, Joey Hurtuk, from the moment I first spoke with him on the phone. His product knowledge was impressive. He was never pushy, but I WAS ordering a new C8 so he didnt need to push me:). He answered all of my questions, gave me valuable insight that helped me decide what options to order on the car, and he kept me informed every step of the way. When my car was being shipped, Joey kept me informed of the ETA so I could arrive at the dealership in time to see my Corvette being unloaded from the truck (I live 90 miles from the dealership). The truck arrived at 3:35 pm, and by the time it was unloaded, it was after 4:00 pm. The service department closes at 5:00 pm so I figured Id return in a few days to take delivery of my car. Absolutely not! Joey told me he had arranged for a service tech (Matt) to stay late to prepare the Corvette for delivery. Matt & Joey worked on my car until 7:00 pm and I was able to drive it home that day. Talk about going above & beyond all of my expectations for superior service! My experience with every person that I dealt with at Tim Lally Chevrolet has been nothing short of spectacular! I cant thank them enough.

Service experience no problems, service representative Ben was awesome,, Very courteous, pleasant, excellent people skills. Answered all my concerns, and then some. You need more employees like him... Thanks Ben...

The dealership was very clean the employees were very nice friendly and welcoming. Especially Sean he kept me informed on everything that was going on very nice young man.

Peaceful and positive my only issue is that I needed a diagnostic test and the cost is crazy, especially when you can go to other places and if your engine light is on free. Also you dont take the fee to apply to the if you have it done.

In a time when most dealerships are doing everything they can to maximize profit and show little concern for the customer, Tim Lally is standing as a beacon of hope for the car buyers out there today. I was nervous if everything they promised would stand when we arrived, and Patrick and Brenda delivered on their promises and more. It was a great experience and I appreciate all the time they took to make it a stress-free, simple, and easy purchase.

I was helped like I was family. Very professional and caring. Dion helped me and he made sure to show me exactly what I asked for. No time wasted straight to the car and then we got the ball rolling. I had my baby with me and she was running around and everyone was so kind to us. I highly recommend

It was great! Joey had all the answers to our questions! He made the process run smoothly!

I tried to set up a basic service appointment that couldnt be scheduled for a few days. That was no problem with me, ALL I asked was to be able to get my error code read today so I knew what was wrong with my car. They couldnt give me any kind of commitment on how long this 5 minute activity would take. Can I bring it in at the end of the day to just get a reading? NO. Can you ask for a time estimate when I arrive? No. Can I drop it off today and get a loner? NO.Is there a good time to come in today? Wont say.All for an error code reading, they have to plug into the car and read the code. They say they understand that my time is valuable, but do nothing to value said time. I just wanted to know if my car was safe to drive. Thanks

I made an appointment to take my car in to get an oil change. They open at 9:00 I was there at 9:20 to get it done. 2 hours later my car still was not done. I asked and the guy said what normally takes an hour and a half. No one told me that up front if I didnt know it was going to take an hour and a half for a simple oil change in a tire rotation even though it was free I would not have wasted my time to drive there and to sit for over 2 hours to get my oil changed and the tires rotated

Super impressed. Saw the vehicle online, fair price and did all the pre financing and ppwk prior to arrival. Brenda was quick with ppwk, Dion was awesome sales person. Repair shop awesome, the Lally track cars were and getting some TLC.Usually dread car dealerships but its evident why they have been in biz for 90+ years.

The service has definitely taken a turn for the worst Ive come for years I just had my car washed and waxed and specified DONT WASH and they did and it was outside covered in water stains no one discussed my report that was obviously just pencil whipped it said the lights are good but yet the right brake light is out it said there is a trans fluid leak but noone felt the need to speak on it nor offer service being such an important issue they didnt cover my wheel or even put a floor paper Im especially since I had my advisor take me to get my wallet when they took my car back and it was out side not being serviced then 15 minutes later it was done and washed(which was NOT to be done) I called the service manager but apparently 2 days later my concerns dont matter Im not going to deal with tim Lally chevy oh yeah I guess the manager was busy working on their race car so screw the customers I guess

Just got an oil change was done in appropriate time. Very polite and nice.

Matt the mechanic who worked on my vette was very good answered all questions and did a great job

I love all your expert service and peace of mind my Chevrolet is safe and in top shape! Especially appreciate my service advisor, Matthew Nagys trusted recommendations on upcoming service and working with my tight work schedule/availability for anything urgent! Always have an outstanding experience-from the day I bought my Cruze to every point of contact since! Bravo Lally Chevrolet!

Very well done. Everything was explained well. Joe told us the prosses and it was very professional. No high pressure.

Vidi was amazing from start to finish. I came to the dealership to see a specific vehicle that I wasn’t interested in once I got there. Before I could leave, he let me know there were vehicles coming in later that day and pulled each of them up one by one to see if I was interested in them. I was impressed of how knowledgeable he was about what was in inventory and what was on the way. He found the perfect vehicle for me and was able to help facilitate the financial process that day although the vehicle had not yet been delivered to the lot. That was a huge relief and made the process a lot faster the next day when I came to pick up my new car! Vidi is an amazing salesman. I dreaded the car buying process but he made it so smooth and comfortable. I’ve never had that before. I will recommend Tim Lally and specifically Vidi Titas to anyone looking to buy a vehicle.

I am more than satisfied with my Blazer. The experience at Tim Lilly was great. My Blazer was clean and in the showroom making it feel like I was VIP status. Bill was awesome!!! He gave me a tour of the shop, which was also very cool!!! I will buy from Tim Lally again.

Jeff McCune was my salesman, I have never been treated better at any other dealership. I wish all salesman could be as professional and understanding.

I had a great experience!!! Matt was kind on time and really got my car taking care of I love his customer service skills thats what brought me back to Tim Lally Great service! Thanks so much ☺

Class act- efficient and friendly. I came in with flat as a pancake tire and within 1 hour was back on the road ( needed a new tire unfortunately). They are eager to help I bought 2 vehicles from them in a 4 week window and will continue to do so as I need vehicles. Keep up the great service and I will keep coming back.

Its no secret, Tim Lally Dealership is the Best!! For over 20 years, youve exceeded our expectations in Customers Service & Vehicles. We love our new Blazers! Tim Lally is our Home. It would be insane for us to go elsewhere! Wesley in Sales was kind, professional, knowledgeable and fun. Thank you for making our experience pleasant and smooth.

This is the fourth vehicle Ive purchased from Tim Lally. Anthony and Bill were extremely helpful in getting me into a new car. They made my buying experience pleasurable.

Second time bringing my vehicle in for a specific noise and on both occasions noise not solved. Asked to replace my rear wiper blade, they told me my vehicle was ready only to discover the wiper was not replaced. Addressed this to BEN, he “looked” through his notes and discovered the tech “said” there were none in stock. I also requested a warranty check for my driver side window panel as I cannot roll my passenger window down from the driver side panel. To date, no response from BEN regarding my warranty and the wiper being in stock since my Tuesday Oct 26th appt.

Nolan Gaines took great care of us! Y’all got us under what we wanted to be including gap insurance. I am beyond happy and excited to see where this SUV takes up!! Great people who treat you like family and try their best to work with you on what you want!! Thank you Tim Lally Chevrolet!!

Awesome! We love everything about the safety first atmosphere and totally safe people who are outstanding in satisfying our needs and the facility is totally updated and clean. You all need to speak Joey and he will totally take care of anything you need at Tim Lally Chevrolet.

I stopped in for service on my vehicle. I was greeted by a very friendly and courteous staff. The wait time was not bad at all.

Came in for routine maintenance and new tires. Sean was professional and very helpful.

Came in to look at a car and sell mine walked around inside of the dealership for 15 mins and never was approached by anyone granite all the sales people were behind the sales desk.. receptionist asked if I needed a sales person I said yes no one came up still.. had to walk in the sales tower and ask for help when doing that it seemed as to me none of those jabbing there has back there wanted to help.. poor customer service

Everything was as expected and more. Great communication!

Phenomenal customer service! Friendly, knowledgeable sales staff. Expert technicians that work efficiently and quickly as possible. I felt valued and appreciated for my business. I will definitely patronize Tim Lally Chevrolet again, for all my automotive needs and my next vehicle! Highly Recommend.

I was scheduled for an oil change yesterday on my Stingray. I know it takes 1 - 1.5 hrs which is fine, but at 6pm the garage doors closed & the service staff started leaving to going home. Meanwhile, I was the last customer in the lobby, no car, no updates, nothing….I go to the cashier to remind her I’m still waiting for my vehicle & was told with an apology, my paper work was handed to someone who had already left for the day, but my car was out front & my paperwork will be done soon. I was ok with that, but when I went to get in my car, it was not out front, it was nowhere in sight. I had to walk around pressing my alarm in order to find it. I found it on the side of the building by a brick wall, still had plastic on the seats, paper on the floor & plastic on the steering wheel, also finger prints all over the outside doors…not even a car wash was included…The sales staff was great when I purchased, but the Service dept definitely needs additional training on good customer service skills.

I was pleasantly greeted by Sean and provided information as it relates to my vehicle. Was very pleased with the service provided.

Worked with Jacob in sales and Jim in finance. Great experience as an out of state buyer. Everything as described when I arrived

Had a very nice experience, Nolan Gaines made all the difference from the beginning giving me all the information I requested and giving the hole new car buying experience .

I originally went in for a couple of recalls and planned on waiting for the service. An additional recall had popped up and the tech was busy working on other vehicles. My salesman Joey Hurtuk saw me in service and came up with a loaner within a few minutes for me. This is the kind of service that makes repeat customers!

Service man gave me detail update about my car, Cashiers was nice and polite, environment was clean and quiet. Really nice place.

We went to Tim Lally because they had the car we wanted sitting on the lot. The car market is really strange right now. The staff was great from the moment my husband set foot on the lot and Ed greeted him. I wanted to verify the car was actually on the lot. Ed was there to get us the next day. He helped us make sure my moms wheelchair would fit in the back before we went for a test drive. Brenda took care of all the paperwork. She even made adjustments when I realized I hadnt brought the correct paperwork to transfer my plates. I met Tim and Brock while I was getting my OnStar set up in the parking lot. Today I met Shawn in service while dropping off my car for the Cilajet treatment. Because of his experience in detailing, he was able to explain the process to me. I cant wait to get my car back and I look forward to building a relationship with the wonderful people I have met on Team Lally.

Ed and Henry completely changed the car buying experience! They made me feel like a little sister that they were looking out for. They never made me feel pressured or guilted into getting a new car. I am absolutely obsessed with my new Equinox. Tim Lally Chevrolet definitely has a customer for life because of how incredible my experience was!

We made the 3.5 hour travel from our home in NY to Cleveland because they were the only ones with the vehicle we liked/wanted. They even held the vehicle several days for us until we got there to see it. We were only expecting to purchase one vehicle, but we ended up purchasing two vehicles from Tim Lally Chevrolet inventory. They had several staff members stay on after hours so we could take both our vehicles home with us that night!! Clean and beautiful facility! The staff was kind, considerate, prompt, and helpful! Also have to mention our salesman Jacob was fantastic, and the sales team gave us a great deal on our trade in vehicle!! Thank you Lally Cheverolet!!

I really enjoy my experience at Tim Lally every time I visit them great customer service and the people are very friendly and polite

Sean was very nice and professional. Sean kept me informed

Great customer service. Definitely helpful and will be back.

The customer service was Great..in financing with the the Finance Mgr. BRENDA@TIM LALLY CHEVROLET. We was in and out...And she made sure my warranty coverage was covered for the term of my loan..Thank you Tim Lally...

Joey was instrumental in allowing us to pick up our new Tahoe with ease, it was our first new car, and sight unseen 1000 away from our home, he made the process very easy and smooth and worked with us with whatever we needed. I will highly recommend Joey to anyone.

Ben walker was very nice and kept me updated with everything. Thank you so much i will be back for future repairs when needed

Good team-based customer service. Thank you Shawn H. and your team for identifying and solving my Chevy’s issue

I did not have a great experience from the service department. I have tried to stay loyal because this is where I bought my traverse from.I had 2 issues, one was a lose battery cable which was easily fixed and the other was not addressed and possibly not even looked at. I am still driving around with a wobbly steering wheel and front end. I questioned before I got in my car, and was blown off as if the problem didnt exist. Actually suggested it was bare tread on my tires, which are brand new tires. I was irritated at a $160 charge for a 5 hour wait on a diagnostic, that was a lose cable and I pulled away still wobbly in the front end.This makes me rethink returning to this location for any of my needs with the traverse

Vidi was great, so was everyone who I dealt with in financing.

I always have good service at Tim Lally never had an issue that wasn’t solved

Best Experience Ever! Jacob was awesome, love my New Corvette!!

Nice guy waited on me. Repaired my flat tire in 30 minilutes and car wash

I have been a customer for almost 10 years and always had great experiences. This time around was absolutely the best experience my family had. Jeff was great, the staff was great, they didnt hesitate at all to assist us. The amount of respect they had for my husband who is a Veteran was amazing. They helped with our child so we could fill out documents. Buying a car can be very overwhelming but everyone made the process easy.

James, in Service, was very helpful!! James assisted me with resetting my digital speedometer display over the phone and did an exceptional job! He was also courteous and friendly!

James was very nice answered all my questions efficiently he had a Lot of patience

If u want to be treated like your family come here. I had a great car buying experience!! They worked very hard for me and i would recommend to anyone! 5 stars Thank you Tim Lally Chevrolet!!!! 🙌Thanks George Cada and James Zurzolo!!!!

It was a nice chill experience I was able to get some school work done.

Our experience was first rate. The salesman was knowledgeable and very responsive. He worked with us through a number of questions. The dealership was honest about damage to the vehicle that occurred during transportation that we hadnt noticed and they are fixing it completely. I would definitely use Tim Lally again!

Overall the whole experience was positive. Nolan, Alex, and Brock were very easy to work with. However, at one point, when they had run my debit card to pay off the balance of the car, they mistakenly ran it as a credit card, and some lady, from what I assume is the finance dept., with a very snotty attitude, said: Well, if you want to pay the charge for running it as a credit card, fine. First off, why should I pay the charge for running it as a credit card when it was their mistake? Secondly, I just bought a $30,000+ car, that I paid cash for and they are worried about the cost to run the credit card? (Seems petty to me) Thirdly, to fix their mistake and get the car required that I drive 96 miles round trip to PA to get a cashier check for the balance, which cost me the gas plus the $12 cashier check fee, did I ask them to pay for the gas and cashier check? No. So, in short, I would recommend this dealership with the caveat that you arrange your own financing ahead of time to avoid any problems that will cost you time, gas, and money.

Matthew is a rock star! Explained the issues with my car in laymans terms and was able to get repairs completed 2 hours early.

Worked with Danielle primarily online to execute my Camaro transaction and was highly satisfied with the process. Transaction went well and the car is amazing, especially given how difficult it is to locate and purchase a Camaro in the last 9 months!!

This is only for the service side of the dealership, I only have good things to say about the sales side.The service department could potentially be the worse run dealership garage in North East Ohio. A brand new vehicle has been service 4 times now. The first time was for a paint issue and it took 2+ weeks to get a part in. Its been a few weeks and im already having to send my car back in since the issue was not fixed. I had a rim warranty claim, that took multiple extra days. At one point I had an appointment to get it installed, waited at the dealership for 3+ hours only to be told it wasnt actually there and for me to come back another time to get it fixed. Finally, I now have an issue with my engine and I am having a hard time getting my service manager to reply to my calls / text after they said they would follow up the next day. I cant even get them to help me with a rental through GM while they work on the warranty work because they never have a dealership car to loan out.Save your time, go to a different place for service.

Customer service experience was awesome! Vehicle was serviced in a timely and efficient manner.

Needs better mechanics or texts they are so built on high tech if computer dont pick up they dont know whats wrong with car but you know your car and it sounds diff what happen to a food mechanic who can just listen by ear

We picked the car out on line. Once we got to the dealership they were parking it in front of the building. She is beautiful. Vidi was great as usual, and Jimmy Zurzolo is the man. Thank you.

I had an amazing experience here! The staff were very friendly and super helpful! Nolan and Jason I owe a very big thanks too because they helped me so much answering my questions and getting me my new car! They were great and very nice! So I’m very optimistic about staying with this dealership in the future and to continue getting my services here!

Working with Mike & Brock Lally & Vidi has been excellent!They went up and beyond measures to find the exact car I was looking for.I am more than satisfied, I am ecstatic!Myself and my family have been loyal customers for more than 20 years...we will continue to be. Thank you...Peggy Zone Fisher

So far so good but it will cost you 😁

My sales experience with John Kuivila was smooth and professional. he was honest and sincere. It was his great advise that made my decision to purchase from Tim Lally.

Stopped in today due to a low tire, I picked up a nail with my RUN FLAT tire, sadly the tire had a split on the inside side wall! Any how the service department SEAN HOLMES Went out of his way to get me back on the road !! I thank you Sean !! Great service and all around nice people there at Tim Lally!

I Just Had A Overall Great Experience with the thie dealership :)

Worked with Brandon in the service department today. Honest and explained everything so there were no surprises at the end. Got my Equinox back up and running in less than 4 hours. Great experience and didnt break the bank... Thanks Brandon

I worked with Chris to find our new car. He was easy and honest throughout the whole process. Jason was also a big help to make my car transition. Will recommend Tim Lally to anyone that asks.

I went to Tim Lally Chevrolet to get a new SUV. I wanted to trade in my old SUV for a brand new SUV. I talk to a Sales representative who I personally know, My high school buddy I graduate with Chris Tharp. Nice guy to work with. He and his team help me get the right price for my New SUV plus the Trade in. If you are looking for a fresh start and want to upgrade your old car for a new car, or just getting a new car or SUV, Go see Chris Tharp and his team at Tim Lally Chevrolet in Warrensville. Thank you guys! The New ride is nice.

Ben provided great customer service! He stayed on the phone with the warranty company for a while to ensure that he was able to gain the necessary information

Chris Tharp is the best sales associate!! Whatever questions or concerns I had he did his absolute best to answer them. He took out the time to break everything down and help me fully understand everything concerning getting a new Equinox! Im so glad that he was who helped me make this important decision! If your gonna buy a car, truck, suv stop in and see him! I recommend him he is the ABSOLUTE BEST!!!!!

I did not wait long. I have a. 2020 Traverse and it still drive like new.

Great customer service and friendly environment. Both Chris the salesman and Jim in the financial department did a great job with me getting my vehicle. They went above and beyond for me. They made sure that I left that lot with a new suv. I would definitely recommend anyone to go see them both.

The checkin and checkout processes were quick and efficient. The service was completed quickly.

The staff and personnel of the Lally dealership made the purchase of my Trax a complete and stress free event. My morning began at the service department. Brandon Sartain greeted me with a fantastic morning presence. Attentive and reassuring. He kept me aware of the inspection results. While waiting, I enjoyed a fantastic manicure. Well done. I came in contact with Brenda Milliner. Brenda shared and educated me on purchaseparticulars. She then introduced me to Dion Fllewellen and Ed. After a intake interview with the team. They selected a vehicle for me. The test road drive was awesome! Dion demonstrated and explained features of the vehicle. Safety amenities were covered by him as well. The manager of sales, Anthony was a welcomed site for me, he was my previous sales consultant. He kept me returning. The fantastic friendly finance committee is always a pleasure to learn from. They make the ambiance of the dealership. When they are happy the whole building is happy! I am regretful for and to the essential personnel, in other departments, and the trained dealer technicians I did not make contact with. Thank yall each and every one. Be blessed. Famous words, Ill be back!i

Matt was super nice and communicated to me about everything.

I was greeting with a smile, the collision agent listened to me and addressed all my concerns. When I picked up my vehicle he told me my next steps if I had further concerns. I appreciate the great service I received.

I took my car in today for an oil change and experienced good customer service. They were very pleasant and courteous. I was in and out in an hour.

They were excellent taking care of all of my needs

Got an oil change and tire rotation at a great price, but I had to wait for a coupon from Chevrolet to take advantage of the offer. Usually the coupon is too early or too late to use. (April or October) I have been using Conrads or change the and rotate tires myself. I have had several problems with my truck since purchasing and your dealership either wont or can not duplicate the problems due to atmospheric conditions at the time when they happen. Also, Chevrolet proper fails to correct any of the real problems Ive had with my truck. As a result I just dont bother returning to Lally because nothing really happens and I am wasting my time at the dealership or conversing with Chevrolet over warranty repairs. Why did I ever purchase the extended warranty? It doesnt cover any of the real problems. jhl

It was Great Damien was the best car salesman I’ve ever dealt with

WOW amazingly nice people and fast service. Cant wait to return

I ordered a dealer only item it was supposed to be in 5 to 7 business days it was here in 2 hours great service

Over two hours was to long for an oil change. I understand that you do a thorough check, but this is still to long. I dont understand why you leave the paper floor mat, paper hanger and paper tag on. I understand the plastic on the steering wheel, but do people really want to have a paper floor mat? Why should I have to dispose of this stuff? Everyone was friendly and as far as I could tell did a good job.

This was my first time going to Tim Lally Chevrolet for service, and they were amazing! The service was fast and easy, and they were very friendly the whole time. I felt really well taken care of.

Mark the salesmen was so helpful, even came in to finalize my deal on the day his son was getting married. So thankful for the whole Tim lally team.

Vidi, our sales person was very knowledgeable, kind and was working with us to find the best deal for our pocket. We are planning to return our Ford Explorer in aonth - we were SO impressed with Vidi that we decided to get a Traverse from him.We will come back again!!Thank you Vidi for a wonderful and honest experience.Nir & Jessica.

Everything was made easy, from finding my vehicle to delivering it and signing the paperwork! Great experience in buying a car, and great customer service! I was very impressed with the staff at Tim Lally.

My service rep Ben Walker, was very helpful in helping me schedule maintenance. Highly recommended

The ppl where nice and helped me figure out some things with my car

Very clean and professional. Took a car to get repairs there.

Nice Corvette and Chevy car show. Thanks, Tim Lally

I came in to potentially buy a 2021 Camaro that I had looked at on you website. I live some distance away, so I called first to make sure it was available. The customer service was great right from that first phone call. Joey took fantastic care of me. From the test drive to delivering my new vehicle, I cant think of anything he could have done to improve the experience. I trade vehicles pretty often, so Ive spent my share of time in dealerships. This by far is the absolute best car buying experience I have ever had and I would not hesitate to come back myself when I am looking for a new vehicle. I would also recommend your dealership to friends knowing that they would be well taken care of. Joey was incredibly knowledgeable and answered every question I had. Its obvious he knows his product well. Financing and the final paperwork was smoother than I have experienced at any other dealership. All around an outstanding experience!

Very friendly I dont like you have to call about your car instead of company reaching out and you had my car 4 days and still couldnt find anything

We had a great experience shopping for my youngest daughters first car at Tim Lally Chevrolet. Chris Tharp accommodated us in every way and did not push us to buy outside of our comfort zone. He helped make it a milestone enjoy and remember. Thanks, Chris!