Have used Baker-Whitney for 4 yrs now. Great routine oil delivery and annual check-up. Wanted to write a review since Ive had to call them twice this past year; didnt have to call them before this year besides the initial and annual checkup. On one of my calls, she was able to fix it the same day; it was due to air bubbles in my pipes. Several months later, had to call for emergency service on Saturday. The igniter(?) part failed and the person came over within 1 hour of my making the emergency call. Service person was very professional and replaced the part.

In our experience,this company lacks professionalism, competence and basic courtesy for customers.The emergency number failed to work two times during this rather extreme winter.They do not appear to understand that they are in the business of providing an essential service that gives security and peace of mind for customers.We ended our relationship and I would not recommend this company to anyone.

I had been a good customer of Baker Whitney for over 3 years until a recent incident that occurred and prompted me to leave for another local oil company. I originally signed on with BW because I live in Acton and wanted to support a local business...even though their prices are significantly higher than other suppliers. Things were fine, they delivered my overpriced oil on schedule, I paid them every cent that was owed, and then one cold April day I ran out of oil. Unbeknownst to me, I was late on a bill and they made a call not to deliver any oil to me and let me run out. Mind you I have been a customer for over 3 years, and the bill in question was less than 30 days late. They then charged me over $100 to come out and restart my burner. It took the delivery person 5 minutes to start it and they were already out here delivering the oil so its not like they made a special trip or anything. The kicker in all of this, and the thing that made me take to social media to write this negative review is...that I sent a diplomatic and thoughtful letter to them to voice my displeasure about what happened and their response was to send me a bunch of highlighted statements and contracts showing me the few times that I was late in the 3 years as a customer and also some highlighted contract language. I swear they must of used an entire highlighter ...honest. I just dont understand how they consider this customer service. Im in the customer service industry and would NEVER treat a customer like this. Good Bye BW hello reasonably priced and hopefully customer focused Bursaw Oil

Super nice staff! Very responsive!!

STAY AWAY!This company wields its policies like a weapon and treats its customers with disrespect, ridicule and arrogance. It begins at the top with the owner and trickles down to the trenches. See my Yelp review from 3/14/18 for more information