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Sarat Ford Commercial Parts and Fleet Service Division
245 Springfield St, Agawam, MA 01001, United States
Appearance
Sarat Ford Commercial Parts and Fleet Service Division
Comments
Da
Review №1

Service department is trash. Customer service is negligible. Problems seem to appear out of no where when vehicle is brought in for servicing, completely unrelated and working fine beforehand. The front desk employees often speak down condescendingly and with no regards to professionalism. Do not bring your vehicle here to be serviced. Do not be trapped by their incompetence. Fair warning. 0/5 stars

Br
Review №2

The most efficient service department ever.. Parts dept is phenomenal as well.. Its nice to have great service after the sale.

Da
Review №3

Great place no handicap parking for parts really no parking for parts anywhere

Ja
Review №4

I called ahead to schedule service for a safety recall. I verified with them over the phone that the parts would be available and also the duration of the repair. When I got there, I waited 1.5 hours to find out they didnt have the parts.Not to mention the service person must not have had their coffee, what a stick in the mud.Now I have to figure out another day to take time off of work to go back when they (hopefully) really have the parts.

Jc
Review №5

Love it here!!! Always professional, friendly, quick service.

Je
Review №6

I have some trim pieces on my Ford that I would like to replace. While waiting for service I visited the parts department to find a courteous representative who found my needed parts online and gladly gave me prices and part numbers. Enabling me to order conveniently as I prioritize my needs. Now, I think they deserve my business.

Da
Review №7

Great service and sales

De
Review №8

Rented a car at All Star rental at sarat Ford great service very nice car good prices

Ke
Review №9

Very informative the service manager at Lincoln is on point I have an appointment and everything will be rectified

An
Review №10

Great dealership and the Sarat men are knowledgeable and helpful.

Br
Review №11

Overall a good experience, complicated phone menu can be a problem getting in touch with service and parts

Dr
Review №12

Got to connect with Chad! He makes sure the parts and services are pronto!

Da
Review №13

Great service!!!!

Information
1 Photos
13 Comments
4.5 Rating
  • Address:245 Springfield St, Agawam, MA 01001, United States
  • Phone:+1 413-786-4474
Categories
  • Auto body parts supplier
Working hours
  • Monday:7AM–5PM
  • Tuesday:8AM–4PM
  • Wednesday:Closed
  • Thursday:7AM–8PM
  • Friday:7AM–8PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Accessibility
  • Wheelchair accessible entrance:Yes
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