Karen is the best there is! Only the finest cigars ! I only recomend the Cigar Room 2 to everyone! Give her a try and take a browse.

Great selection and prices. The staff is always helpful, and ready with a suggestion if youre stumped! Never disappointed.

Incredible knowledge of cigars and great selection.

An excellent resource for the local connoisseur. Moving soon to 51 Springfield street be sure to check out the new location.

Excellent atmosphere! Even better staff

Absolutely excellent selection. With their new location the humidor has almost doubled in size and the selection keeps growing! Keep up the good work!

Best cigar bar in town. Big humidor full of your favorites. Owner operated with years of experience, always a pleasure to ask for advice.

Best cigar shop in western mass. Selection is better than any other than Ive seen. Humidity in the walk in humidor is always perfect. Staff is extremely friendly.

Overall a great experience as always

They used to keep the tins of drew estate cigars in the humidor and the cigars were perfect. Now they keep them in the open air and theyre dried out and brittle. I feel like I wasted $30. I know they can be re-hydrated, but I dont want to wait 3 weeks to smoke them. Treat all your cigars with the same respect or Ill find somewhere else to buy them.

Friendly, accommodating, and knowledgeable staff offering a large assortment of quality and premium cigars in a large, controlled atmosphere walk-in humidor.

Beautiful new setup! Always a pleasure to do business in this establishment. Large walk in humidor. Great variety of premium cigars and accessories.

CR II is fantastic! The atmosphere is great, selection outstanding, and Karin makes it a joy to be there!

Awesome! Karen and the staff are great. Best cigar collection around. I love the lounge.

Im dont smoke cigars often but the gentleman at the counter showed me some different cigars that he thought would fit my taste. There were cigars that ranged in price. The cigar smoking room was really nice. Leather seats and mahogany tables. They really made us feel welcome. Very nice place with nice people. Would definitely suggest.

Went in to grab a few cigars to celebrate the birth of my buddy’s son. I’m not an aficionado, so thankfully Karen was there to help me make a solid choice and make sure I had everything I needed, even throwing in a cutter for free! Nice place, great selection. Recommend.

Cigar Room 2 is a great place to relax after a long day of work, grab a cigar and just mingle w/regulars. The membership is not required, but I highly recommend it, its very affordable and to be quite honest, not sure you can find many places as reasonable as theirs is.Lounge is soon to expand upwards, but it currently offers a nice back patio & an indoor room as well. The walk in humidor is huge, One of the largest, Ive seen in the area. The staff are friendly and very knowledgeable!Highly recommend, even if your just stopping thru town on business, its a great place to even conduct some!

You just have get there and Karen can guide you from there. Best selection of cigars in the 413 and need to mention the atmosphere was relaxing with the glass of wine I choose. My next visit will definitely be with some of the draft beers that area available. This place is a must!

Amazing Owner! Great selection! Love this place

Very nice and relaxing environment. Great atmosphere that you can enjoy great cigars at a good price. Customer service is second to none.

Outstanding quality, excellent service, and great atmosphere, and quality, well maintained cigars. Highly recommend.

Karin has done it again. Opened another superb cigar shop. Go check this place out. Well worth the drive.

It was a very relaxing evening at the Cigar Room 2 with my brothers celebrating my birthday. Thank you for the great service....I will be back again soon.

Great place! Great selection, friendly patrons, outstanding service and amenities. Karin is second to none in customer service. Always smiling, friendly, and informative.

Nichole is the best! Very knowledgeable super sweet great personality the perfect customer service combination.

Best cigar bar and owner!

Great selection of cigars and knowledgeable staff who are always willing to help you find the right product.

Very helpful staff. I love the look of the place, and look forward to my next visit.

Friendly place, great selection, professional staff there to help from novice to seasoned cigar smokers.

First visit today. Nice shop. Good selection. Very nice and helpful staff. Ill be back for sure.

Great new location. Large selection of cigars and very functional lounge with a patio. Service was very friendly and helpful

Fantastic selection and excellent service. The woman who helped me was very informative and took the time to set me up with an excellent assortment! I will be back.

Mostly this is a cigar lounge/hookah/e-cigs but they got perfect area for chilling/watching sports, patio w/heat I will add & oh they have it as a BYOB but they do got soda/coffee/seltzer too. Pricey for some stogies but got some low price ones too.

Very relaxing place a good mellow escape

I love the place great selection of cigars great people who visit the Owner is a wonderful person and very pleasant and helpful.

Great service and a good selection of cigars.

Went in with a pocket full of cash, looking for a certain cigar, not cheap mind you. When upon after realizing they did not have my cigar, a pompous owner asked me if I was looking for a certain cigar. I explained I was and with a sour and dour face, she exclaimed,we dont carry that. A few wrinkles of her nose and she asked me if I needed help with something else, I said no. I could feel her and her loser employee eyes on me as I left. Guess you cant be blue collar and go here. Rip off, pompous and very unfriendly. I will make it a point to my card buddies to avoid this place.

Top shelf place. Welcoming to new smokers.

Great place - upscale comfortable lounge, excellent humidor selection, and owner very nice and knowledgable about cigars. Thanks!

Awesome shop. Great selection. Very helpful staff.

Great service, advice on products, many cigar events

The best cigars the best drinks in really the best company

I was told the cigars I bought were very good and highly rated. More like HIGHLY priced and way under rated !! $20 & $15 sticks and not worth more than $2 ! Ive smoked $2 sticks that were better in flavor in value ! My opinion GO SOMEWHERE ELSE !!

First time there, very nice

Great placeKaren and the staff are friendly helpful and knowledgeable

Friendly awesome collection full inventory sticks,tabbaco and gear for every budget.

Excellent location to meet with friends or just hang with the regulars. Owner karin is warm, inviting and just one of the gang when working!

Wel stocked humidor. Great lounge. Karin will make sure your happy!

Great local business. About to be a beer and wine bar as well

Great selection good company friendly and knowledgeable owners

First time visit. Good selection. Helpful staff.

Friendly atmosphere and nice selection of cigars.

Great place to enjoy a cigar!!

Best cigar bar ever

Novice smoker first time in, the gentleman that helped me got them a customer and possible member for life!

Small humidor and the cigars are very high priced.

Great knowledge and service.

Terrible selection of cigars upstairs! They need to fill upstairs humidor more often. Make sure to call before going as they will close random nights and close early.

Great selection

Good place

Opening an Drinking Lounge

One word. Karin.

Amazing

Keep it secret.