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Front Runner Vehicle Outfitters
29370 Roadside Dr, Agoura Hills, CA 91301, United States
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Front Runner Vehicle Outfitters

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Vi
Review №1

From the quote, purchased, packaging, and assembly. I had the pleasure of Sameer helping me. I even made a mistake on one of the rail tubes and Front Runner sent me an extra one. The Quality is perfect and packaging. I did have a small issue when I mounted the tray onto the footrails. The tray was square but was off when I installed it. Front was not centered but the rear was. Sameer emailed with a fast response and it was a simple fix. Loosened the nuts that connect the tray to the footrails and adjust the bolts. It was that simple. I plan on buying a few accessories later. I.G. #toyotasequoialife

Do
Review №2

Simply awesome! The team at Frontrunner was great! Great communications, friendly, knowledgeable and stellar products. The Slimline II and expedition rails was a breeze to assemble and the fit up to my ARE cap was simple and solid. I opted for the 2m awning and the quick release mounts and couldn’t be happier. All in all I would highly recommend all the Frontrunner products.

Ch
Review №3

The product is great and sure pricey is up there yes, but once you need warranty claim be prepare for too many question from FR. Instead of asking how this occur or how would they improve their product in future BUT instead they would say “they will give you 20% off for the new one” FR said it’s table is not covered under standard warranty because it’s been used by me. Let me remind you this picnic table is advertise as “PRO” name on it. the table is great shape over all but the 4 corners are the weak spot. the warranty dept. is a joke with my experience…

L
Review №4

Great customer service! Brandon walked us through all what we needed to do our cross bar installation to our RSI camper shell, and the awning that we got. The items were shipped timely. The packaging is great and the instructions are clear. This is definitely a high quality product. In addition to this, Brandon helped us with ideas for upgrades to our truck. I will continue buying from Front Runner. Thank you Brandon for the great service!

Ja
Review №5

Over the years I have purchased Wolfpacks, Chairs and Tables from Front Runner. All Great products. I had always wanted to install their rack system to hold it all together. Recently I had two custom racks to have built for an off road trailer and my new Jeep JT. Staff over the phone with some back and forth helped me get a perfect fit for both. Quality well thought out products and good people to back it up. Thanks Front Runner!James

Ar
Review №6

Helpful welcoming staff. Great products. Inspiring showroom.

Ch
Review №7

I had a fantastic experience with purchasing a roof rack from here. Issues came up that were definitely outside their control, but they still went out of there way to make it right.Liam, responded quickly, and did an excellent job helping me.

Jo
Review №8

Liam is a ROCKSTAR - I could have had a better experience getting me out of a pickle. They went above and beyond, I am not a front runner advocate for life. Great products, even better customer service.

An
Review №9

It was awesome being able to place my roof top tent on will call so I could stop in to check out the showroom! It was fun looking around. Alyssa was not only super friendly and fun to talk to, but actually really knowledgeable when it came to different types of roof rail systems and channels and trucks too. It was great to not feel hassled, but instead welcomed.There were a few washers missing when it came to assembly, but all the major hardware and bits and pieces were there which is what was important.The girlfriend and I absolutely love our new purchase, but even better, were beyond happy with the experience!

Na
Review №10

Awesome business! Always love the quality of their products. They were able to arrange local pickup of some large items (Sprinter van ladder and roof rack) instead of shipping, despite being closed amidst COVID-19. Great customer service.

Ro
Review №11

The service is truly exceptional. Customer service rep Liam is not like what you’re used to. No long holds, being hung up on and given the run around. You actually get answers to your questions and get this WITHOUT and attitude. I’m literally blown away at the service.

Ci
Review №12

I truly wish their customer service was a bit more accommodating. We found out, too late of course that curbside pick up is not all that it sounds like... you have to pre-order far in advance to get your items ready for curbside pick up. I truly understand this if we were purchasing large items and equipment. But small accessories would seem easier.The mixed messages we received from different employees made us miss a day of work and a long drive back home. Oh well....

Le
Review №13

If you want a great roof rack for your van conversion and great service, you should checkout Front Runner. I researched a ton on different roof racks and there are a lot of great ones, but Front Runner’s rack is a very versatile, flexible roof system that has a strong ecosystem for accessories. It also bolts with normal screws and is well made. I’ve been working with one of their support guys, Liam Sarroug, and he’s been so helpful, patient, and easy to work with. I’ve also worked with Travis too, and he’s awesome. Both took the time to look at my layout and pictures, to help me. Thanks Liam and Travis!

Je
Review №14

This company has the worst customer service! I paid extra to have the item shipped quicker to have it on time, they didnt ship it out on time and so It did not make it. There customer support didnt care, offered a refund for just the extra shipping cost.

__
Review №15

The Front Runner Team has been fantastic. I dealt specifically with Brandon for a rack setup for my Range Rover Sport. Front Runner doesnt offer a kit for my truck but Brandon put one together and it worked out awesome.Brandon answered all my questions in a timely manner and I cant thank him enough. If you need a rack setup for your rig, I highly recommend Front Runner.

Vi
Review №16

Very helpful staff!! I went in with a bent bracket for my rooftop tent and they were able to get me a new one right away.

ro
Review №17

This is a fun place to visit! I recommend this place for you truck upgrades

Ro
Review №18

This place is fun and it seems like they have everything I need to buy for my 4x4

Mi
Review №19

I was hoping to stop by for curbside pickup but they were closed due to recent lockdown restrictions. The guy on the phone was very helpful and walked me through ordering online, which I did. I got a set of ladder brackets for my camper van and received them next day, even when using standard shipping. The service was great, and the product arrived much earlier than expected. All in the middle of a pandemic. Highly recommend.

An
Review №20

Liam has been incredibly helpful and the products are top notch!

Je
Review №21

Amazing products and top notch customer service. Highly recommend

Da
Review №22

Really good service!! Really good equipment!!And will make your day when you install their stuff in your car like it did to myToyota Hilux 2020

J
Review №23

Ordered online after asking them a few questions about the product. After not receiving any shipping info for 5 days I contacted them and was told their shipping department was running behind. OK, things happen. Then 3 days later they cancel my order and say that they dont have the item. Im gong on a trip and now have to find another solution with only a few days to accomplish this. Thanks a lot. Why does it take them 8 days to realize they dont even have the product they accepted money for? Very bad customer service.

Ch
Review №24

This is by far the best vehicle outfitting you can get on your vehicle! I have a TRD Pro and I can’t help but get everything Front Runner 👍🏼

Ke
Review №25

Love every single one of their products. Sales team is always lighting fast with responses, the quality of the racks and components are top notch and I’ve always felt ultra confident using them.A few of these negative reviews are from lazy people who don’t do proper research, bottom line is do your research with your vehicle and ask questions if you don’t understand something. They’ll reply. And fast!

Na
Review №26

Very helpful guys. They took care of me for my LR3

Kr
Review №27

This is such a cool place! Front Runner has a really cool show room displaying all of their products. I came in frustrated with my previous rack system and was checking out Front Runners stuff to see if it would suit my needs. The staff was super friendly and answered all of my questions, even brought water for my dog who was tagging along with me. I told them exactly what I was trying to accomplish and they showed me all of the accessories I would need. I walked out of there spending a pretty penny but with the A+ customer service it was worth it.

Ry
Review №28

A really cool showroom and the two wolf packs we bought for our camping road trips work amazing, but glad we got the lid extenders. Service was very polite, professional but had a sense of humor. Great job

Pa
Review №29

I recently ordered a rack for my F150 during the Black Friday sale. But I ended up selling my truck couple days later and got a Tacoma. I called their sales team to double check if the rack for the F150 would fit for the Tacoma because on their website when I shopped by vehicle for the Tacoma, the same dimension rack popped up. Kyle (the sales rep) told me it would hang over but the vibe of his tone was a little careless maybe a bit condescending. But whatever I brushed it off. I asked if I could exchange the order but he said he had to cancel the current order and that I’d have to reorder. I informed him that my credit limit isn’t very high and that I’d have to wait for the return to post on my credit card which takes couple days. I asked him knowing that the sale ends today, if there was anything he could do to help me. Without even attempting to find a solution or even show a little bit of concern, he just said I can’t do anything for you. If the sale is over it’s over.This is the first response I received and I had to call back and talk to someone else because it was just a little mind numbing.I get that your company has a process in how you process orders. But in my mind, you’re a retail company. So to not have a process where exchanges can be made? I’m scratching my head here. I get the little bit of a headache that may be caused between the paper work and shipping department, but is that inconvenience such a hurdle? Maybe your company is too big and has too many orders that the headache is actually too much but then is the company too big for the little things?Just on the customer side of things...At least show an attempt to find a solution or even show a little concern. I mean your goal at the end of the day is to get a sale no? You do have great products and there’s no arguing that. But as a customer I had to rethink if I wanted to purchase your products. I must say I bought it with a bad taste in my mouth. If this company solely relies on its products, it’s a risky tactic.Thanks to Alyssa for at least showing some concern for customer happiness. But just the initial interaction really leaves a lot to be desired and makes me wonder if I have any issues going forward what it’s going to be like.Hope the company doesn’t get to the point where since their products are so great that they don’t need to worry about customer service anymore.I’m writing this portion because I can’t respond to their comment (not their fault) but please don’t state like you guys did me a favour. I had to go through my bank to deal with my credit for an hour or so to make things work. So my point was that it was in no thanks to you guys.Also I’m just posting this part, you guys may want to look at your parts department, I got sent different parts for the same support legs. Also your bolts for the rails aren’t long enough for the 2020 Tacoma’s. Don’t know what previous years were like. But a quick run to Home Depot solved it. But just another step I have to take instead so it doesn’t feel complete you know?

Ma
Review №30

Could not recommend but this company and their products enough. They care about what they do and it shows. Will certainly be continuing to buy from this team in the future.

He
Review №31

One star, I wish they had negative stars too. They sold me a rack fro my 2002 Nissan Xterra and it does not fit! Once I was able to speak to a real human being they told me that the rack was for 2005 and above Xterras. When asked why my order was accepted via the computer, they had no real answer other than to say they would refund me the money and send me postage paid labels. My next complaint will be with the Better Business Bureau.

Za
Review №32

Rack had dents and was missing nuts, customer support was HORRIBLE. I was put on hold by the sales rep 11 times. The rack is small for the vehicle so their SPRINTER campaign they are running is a scheme to get into the market. The product is solid once assembled, I definitely like the adjustable slats. I think that they have a bit too much flex when walking on them but that is not a huge deal. All in all, your money is better spent on a Alluminess rack!

Da
Review №33

Very knowledgeable and helpful staff, great showroom... You can see everything up front, how it looks, how it works! Love my new truck tent and drawer system! Love this place!!

Ja
Review №34

Fantastic roof racks but I wish I could get back the kidney I had to sell to afford one.

ni
Review №35

Cool place very nice showroom lots of cool and interesting camping a survivalist gear. If you want good solid info from anyone talk to steele he is knowledgeable on pretty much everything that has to do with there products and vehicle fitmemts he has helped me multiple times with all my questions and concerns I have there tent awning and roof rack on my truck all thanks to Steele

Jj
Review №36

Extremely helpful sales staff.Showroom is like a truck toy store.See and try all products before you buy.Online response to product questions is extremely delayed.Need more guys?

Hi
Review №37

A truck campers dream shop..they have everything you need to set up your vehicle for overlanding..so so fun! The staff was awesome and very helpful! Parking is limited..

Ca
Review №38

Ordered folding chairs- To my disappointment, they are made in China. On top of that, two weeks later they had a 10% off sale. Called in to see if they would honor the discount, they refused. Most any great company would be willing to do that, so another disappointment.

St
Review №39

Great place for overland gears. Knowledgeable and helpful staff.

Pa
Review №40

Great store! Super cool place 2 go! Very helpful and friendly staff!

Jo
Review №41

Really really cool stuff. The service? Went in there and the one guy slipped in the back and no one ever came back out! Ill try again some time

Pa
Review №42

Very nice showroom with all their products. Reasonably priced. Military discount as well.

Sa
Review №43

Front Runner Outfitters is a small warehouse but its got everything you want! The show room usually opens from 10-5. The employees are very friendly and if theres something that you need help with for installation purposes or other products, theyll be glad to help.

Se
Review №44

Dont come here unless youre wallet is ready to take a beating, otherwise youre just torturing yourself. Picked up some slimline roof racks for the truck, took me a day to install them, and they worked amazingly well for our trip.THeir accessory lineup and showroom is something to be admired as well, definitely give this place a look if youre an offroad or overland adventurer.

Je
Review №45

I placed an order with front runner on 11/25/16 order # 500002936 online. We were headed on a long trip starting on 12/5/16 and I am located in southern California about 1:30 away from front runner. Monday comes dont hear anything or any delivery yet so I give it another day still nothing so I call into front runner to find out whats going on ? Talk to Steve i guess the manger guess something happen with pay pal processing not big deal give him credit card over the phone no problem Steve tells me I will get that out right away should be there in a day ok it is now the 30th you would think by Friday at the latest since the order was placed first thing in the morning when front runner opened not so they ship it a day later even know front runner says on their website they ship same day!!. Shipment is coming on Friday now still have time before we leave. UPS call me on Friday and says the have lost the package and left it some where and will not be able to get to me until next week Tuesday or Wednesday. I call Steve back at front runner to find out whats going on with the shipment he explains there is nothing he can do, at this point i have no option we are leaving 2 days and i am not going to have $1,700 order sitting at my front door for 2 weeks while I am gone. I call Steve to cancel the order he says no problem and dose. I check my credit card and noticed that I did not get a full refund, call Steve back he tells me that I have to pay the cost of shipping even know UPS lost the order, He now explained that its my fault because i canceled the order really???? Told him why dont you contact your shipper and get your money back for the shipping? This is where front runner and Steve shine it would have taken 10 days to go 70 miles down the road thats my fault according to Steve better yet front runner clearly says that they ship same day that was also my fault according to Steve. Now front runner will no longer speak to me and steve now hangs up the phone. So I called the credit card company to for the shipping front runner has fought this all the way and will not refund me the shipping. I would recommend buying from a company that cares about service and not ripping off their customers for shipping that is out of my control. SO THANK YOU for ripping me off on the shipping I Will never buy from you again.

Bo
Review №46

I waited a long time to find this combination of water can and holder. Well I finally came across one on eBay. So I bought it. It was half the price of a new set.I’ll start with the Jerry Can Holder. I will give credit where it is do. The bracket is well made. Welds are sturdy and well finished. 1/8” steel is used throughout, much better than Smi**ybuilt. While the material and construction is very good. It is poorly designed. The holder arm which is supposed to secure the water cantainer is so loose, if you worked at it by hand you would get it off. It does not prevent tampering with the content. And it can’t be used with other containers. The holes for mounting do not align with license plate mounting holes. Even though it’s supposedly made for the US?Now the water container. It’s sturdy and well made. The spout works well and it easy to operate. It can be easily removed for replacement. Unfortunately the container imparts that terrible plastic smell and taste into the water. Why? I never had this issue with my inexpensive Rubb**maid or Col*man containers. And, why gray? Blue is the standard color for water containers.I would think if you purchased this new at nearly $200, you would have an item ready to go, no modifications needed. Not the case. I’ll have to seal the inside of the container and paint it. I’ll modify the holder as needed and make the best of it. I would pass on buying another. Bob MotoSo here is an update for Front Runner. Someone claiming to be the owner responded to my product review. The respondent did not identify themself. They insinuated that I had mistaken their product for some other. They offered to resolve any issues I might have if I would contact them. So I did, sending photos of the item in question and asking for their suggestions. Four business days have passed with no response.I can only come to one conclusion. That my review of the product was fair and accurate. That the photos shut down the attempt at misdirection. And that customer service may be an area that needs improvement aswell. Bob Moto

Lu
Review №47

One stop for outdoor off roading supplies but pricey. They also lack parking.

gk
Review №48

Really great staff. Lots of help for your offloading needs and wants.

ar
Review №49

Nice showroom!

ri
Review №50

Nice place. Staff is amazing

Do
Review №51

Great group of people to help you find what you need for your overland/camping adventures.

Ph
Review №52

No parking whatsoever. Tried in the back totally packed and no parking nearby. Huge disappointment after a long drive from the bay area. Taking my business elsewhere

Al
Review №53

The staff here, is welcoming, friendly, upbeat, knowledgeable, intelligent and always interested in helping.

Br
Review №54

The showroom is unbelievable!

Os
Review №55

This place rocks, best racks in the game.

Pa
Review №56

Candy store! Love it, good super helpful staff 🖒🖒

Ti
Review №57

Great service and friendly people.

Hu
Review №58

Well thought out products.

J
Review №59

Had nothing, everything out of inventory, yes I drive there to see in person quality and products, I was told they had it, drive there to find nothing in inventory!

Se
Review №60

Quite expensive but usually a good quality.

ma
Review №61

Great gear and great people.

Ch
Review №62

Best rack solutions

Jo
Review №63

Great staff and products

Information
91 Photos
63 Comments
4.3 Rating
  • Address:29370 Roadside Dr, Agoura Hills, CA 91301, United States
  • Site:http://frontrunneroutfitters.com/
  • Phone:+1 818-253-1322
Categories
  • Auto parts store
  • Camping store
  • Outdoor sports store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:10AM–4PM
Service options
  • In-store shopping:No
Accessibility
  • Wheelchair accessible entrance:Yes
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