Right behind the five guys restaurant.The lady/staff in the store is very generous gave the unpacked package and told us she will take care of everything.The store is right located in the west market, easy to located. Almost all kind of payment modes are accepted. Decent amount of parking space available for parking.

I come here often to ship packages, notorizations and print documents. Always have been treated politely and professionally. Service is very quick and easy. Even when its busy, the employees are working hard, fast and courteously.

They take care of most of my mailing needs along with other office related stuff like laminating, prints etc. Jenn and her staff are amazing. I’ve been in the store at some very hectic times and it definitely didn’t look fun on the other side of the counter. They definitely have a method to the madness. And they even handle USP service needs as well, not to mention AMAZON drop off.

Stopped in to send out 5 packages late Friday afternoon. I dreaded going into the store at such busy time. I was helped by Susan, the clerk. She was SO efficient and pleasant... processing the packages, putting them in boxes and preparing the shipment. Wow! Is was so amazed at how pleasant she made the experience. Shes a keeper!

They charged me to print their shipping label. And the receipt of charges is misleading.

These are the friendliest people. Very professional and efficient. Seems like they genuinely enjoy working here.

My husband I went to Honey Baked Ham and then went to this store to pickup stamps. We literally were there 1 minute before opening. Waited for the lady to open, and she did not answer the door three different times. My husband knocked on the door and she very rudely said we are not opening yet.

This is the sixth or seventh time I have visited this store. Susan and Richard were the employees present with each visit. They both handle business with quickness, efficiency, and friendliness. They seem to greet each customer looking them in they eye, they listen to what the customer needs, and thank the customer when they leave. This is done even when there are many people in the store, which is often

Hours on Google and actual location state open Sunday at 11am. It is now 11:15 and not open. Giving 2 stars as Christmas weekend so maybe they just didnt post or update hours. Also when calling voicemail is full.

I was shipping a large number of packages. I had been to multiple locations closer to me and had been told they would not create the labels, I had to many to do in store. I called this location and talked to Susan and she said come on in! She spent an hour+ helping me get my employee appreciation packages labeled and shipped out. She was friendly and went well out of her way to help me while still helping others that came in during that time. She even personally called when one came back with a bad address and helped me fix it. Nothing but perfect service here when no other location would help me! Thank you Susan.

Great experience. Richard and Susan did everything possible to get me the best deal while packing everything so efficiently5/5!

I wanted to drop off a package at 9 am there and had waited in front of the store for 30 mins and nobody showed up to open the store. A long line of people were waiting there to drop off packages. The work times of this store are fake!!!

Staff are always friendly and helpful. Ive had to make numerous returns and have always utilized this location with no issues whatsoever, takes less than 5 minutes and has been consistently hassle-free. Keep up the good work you guys!

Not my favorite store to go to. They had a worker named Shiree if I remember right, had a no care attitude and was upset that I ended up in the store 15 minutes before closing to ship a package.They also lost one of my very important packages but at least tried to help, so wont give one star.I use them for my amazon returns if I have to, but most personal mails now go through fedex across the street.

I would give zero stars if I could. Wife took packages to this store to return to sender. Couple days later the packages were returned to my house, not the sender. I took packages BACK to UPS store and they say they are not UPS, but a privately-owned contractor for UPS.Young girl says there is no guarantee that the packages would make it back to the sender via UPS. I suggested that my address be removed so they couldnt come back to me. No, she would not allow that. Other older guy said that UPS drivers dont look at addresses on packages, they just scan the bar code which will say to return package to me.I suggested that the bar code be removed. No, they dont do that. I suggested they print a new (correct) bar code. No they dont do that. Both clerks assured me that it is pretty much impossible to have a package returned to sender from the UPS store. Terrible,.Completely lacking customer service.

Employees are pretty rude here, there are other places to go to ship your packages.

I had to send a back a book I rented, and I didnt have any tape at home for the label. The gentleman at the counter was very polite and told me it would just be a one dollar taping charge. I was in and out in less than two minutes. Great customer service!

Everyone at this store is knowledgeable, friendly, efficient and hard working. I have shipped packages to Israel, Arkansas and Tennessee without any problems. I needed a bit of tape the other day, and because I am not a rude worthless geezer, I was supplied tape. Actually, the super friendly manager taped the box herself! (I think they would supply tape to everyone, unlike at the Wadsworth store). Just FYI, the UPS truck picks up all of the packages at 6 pm, so make sure to be there on time. I honestly cant think of any complaints that a normal sane person could post about this place or any of its workers. They even will take my mail and sell stamps!

I have had my business address at this location since 2006 and have received hundreds of packages and shipped hundreds of packages. I have never had an issue with the staff. They have always been friendly, even when swamped. I have had packages missing, but hey have always assisted in locating and tracking down the packages. I am not sure why some people have had issues here. If I dont tape a package or if they think it isnt taped well enough, they make sure it is secure for shipping.

Needed to ship out a very SMALL box. Asked the young blonde cashier (not sure of name) for a little piece of tape to close the box and was told it would cost $1. I kindly said I didn’t have my money on me and could I please just have a small piece of tape as they were closing in a few minutes and I didn’t have time to go home to get money. She said they can’t do that. Are you kidding me? A dollar? For a sliver of tape? I’ve never been told this at any other ups store. I also would have been happy to help the customer if roles were reversed. Don’t go here. Rude.

I just came to pick up an important package. The sign on the door says they open at 8:30am. It is 10:30 and they are closed. I had my package delivered here because I was out of town and this was close to my house. I should have just sent it somewhere farther away that was reliable. I am so frustrated. How am I supposed to know when to come back? This is unbelievable. I wish I had read reviews before choosing where to send my package.

This store is horrible. A family member of mine brought a package to be shipped. The package never received! After the situation explained they said they would reimburse for the loss as long as They had a receipt. Receipt shown and was told that they would be refunded in a few weeks. Weeks go by they call the store today inquiring on the reimbursement that was promised and the woman told themthey were banned from the store which they haven’t stepped foot in since mailing the package out. They asked why and the woman stated “for this reason.” And hung up on them. As a witness to this store is horrible and lies and steals packages. I will be reporting to the BBB and I will continue to let customers know to beware and take their business somewhere else on every platform available to the public. They have called customer service in Atlanta 4x, corporate once and reached out on social media and nothing was done about this.

DON’T CARE ATTITUDE! UNPROFESSIONAL!Phoned them to try and trace an urgent package. JJ told me to hold on and put me on hold for almost 12 minutes. I hung up. I was just up the road at a UPS collection point at Michaels. So I drove to UPS. When I came in the place was a total mess packages all over. And only then JJ told me he can’t trace packages. He could’ve told me on the phone!!!!! Don’t go into service delivery if your people skills suck.

1-15-19 at 5pm women working was so incredibly rude. Was on her cell phone entire time talking to someone. Had a huge attitude that I wanted $700 worth of cameras boxed before I left instead of sitting open on counter.

Location did not open on time, Saturday November 7th

Ive only had one bad experience- someone slept in and didnt open the store. Bur overall, no complaints here.

I am not sure what is going on with these reviews but I have been using this location (Fairlawn) for years and have NEVER had a problem. Every employee that I have encountered has been very helpful to me and far from rude! One thing I can say as someone who deals with the public on a daily basis, everyone has a bad or off day from time to time and I do not believe in the customer is always right, specially if the customer comes in with an awful attitude and proceeds to take it out on employees then in turn goes back and say it was the employees fault. Uhhmmm no, that is not how things work! UPS workers are not The Help or House elves and deserve better treatment.

WOW!!I cant believe this. I am told by a guy name ERIC that a package would never get sent back. Well it did. And it had my name and address on it. And they wrote know one by this name has a box # at this addressThan when I call to ask why it would be sent back I get told by ERIC I only make 8.50 an hour it is not my job to worry about your mail. Than someone please tell me why he works there if he doesnt want to do the job.I am very unhappy with this company. Than I am told the manager John is no longer there and he doesnt know who the manager is. He again only makes 8.50 an hour not his job.

Asked about using a business name and told it was OK. Didnt tell me all the rules so I wasted several weeks of work and hundreds of dollars on work that could not be delivered to the address. Use another location, this one is useless.

This place is the worst.. The people are rude, not helpful and they dont open on time…… go to walhaven, about two miles down the road… very kind and helpful. Why patronized a business that doesnt care about the customer???

Always helpful and friendly.

Totally worthless. Supposed to be open but nobody is there.

Didnt know it was possible to make FedEx look so good.

Manager rude she is very unprofessional and gets smart doesnt Carry herself like one this is the 3 rd time Ive came in and shes on the phone or computer however the other young lady was helpful

Barb sure had a case of the Mondays.