My Range Rover needed a new engine after driving it for many years. I decided to just get into a new vehicle instead. I met with Selena On Thursday, test drove a Velar and she had it ready for pick up for me Friday! Selena was amazing. Was persistent and extremely passionate about helping people. This is my 3rd Range Rover and I don’t think I will ever go to another kind of car. Great service.

The experience with Capital Volvo could not have been better. Selena was awesome to work with. She was patient and very knowledgeable of her cars. We never felt pressured. She spent a ton of time with us. They have a beautiful new showroom .We LOVE our new car!! Thank you!!

I feel so fortunate to own a Volvo. It is not because its a Volvo but the service I receive at Capital Volvo cars of Albany. Anthony and Adam are always there so helpful. I have also had an amazing experience with the boys in the parts department. I needed new tires, a car carrier and my windshield fixed during times when my husband was getting his cancer treatment in Boston. Their understanding made everything seamless.

Outstanding service! Most prompt and very courteous! From out of town with a broke down Volvo, and the service department went out of their way to get us up and going in the most expeditious and friendly fashion…… my wife and I were thankful and relieved. I will be recommending this excellent establishment to all our Albany friends!

Capital was great to deal with professional and efficient. We saw and purchased a vehicle from their website. Everyone assisted to make the transaction go smoothly including going to the registry. They delivered the vehicle to my doorstep. I highly recommend this dealership. Thank you so much, it was a pleasure.

Cant say enough about Capitol Volvo - the very best dealer and staff in the area! Were returning customers after having purchased our first Volvo in 2015 from Selena Dutcher and were delighted to have Selena as our Volvo representative again here in 2021! Selena is the most straightforward, honest, and caring car salesperson we have ever dealt with. Nothing but goodness all the way around and we love our new Volvo - and Selena too!

Outstanding Dealership. We were up from Virginia and thought we had a problem with our brakes. Capitol Volvo took us in the same day without an appointment. A life saver as we were afraid to get on the highway before knowing if we had a serious problem with the brakes. It turned out that we didn’t have a problem, and that we could travel without concern. We can’t thank their Service manager enough for fitting us in at the end of the day. It’s just like Volvo to care about safety. Thank you Capitol Volvo for being there for us.

Great and quick service! I had to come in last minute for an issue with my car and they had me in and out and fixed the problem. A beautiful and comfortable waiting area too.

Just brought my Volvo in for a basic oil change. Staff was great! Service was pretty quick. No complaints. I’ll be going back for all my service needs.

We were in contact with Julie from our first interest in the newer Volvo. She was very prompt in getting back to us. We started the deal on Tuesday and we were driving my dream car home on Saturday. She was very professional and had great communication through the process. She was so helpful in explaining about the car and gave us a detailed rundown on the car. Showing us all the features and safety measures put into it. She was very kind and I felt like she could be a friend we would cherish. I would highly recommend asking for her if you are looking at Capital City Volvo. You wont regret it!! The whole team made it an easy, stress free process!!!Thanks again Julie. We are glad to finally be part of the Volvo family!Angie and Wayne Medley

I live in Maryland and was recently traveling in NY with my daughter. I needed a new tire in order to be able to drive home safely. The service center was incredibly helpful, professional, and they went above and beyond to get me back on the road. Highly, highly recommend this service center for folks near and far!

I dropped my car off to be serviced, and was greeted by Adam who was very helpful and patient. I was provided a rental car and my car was done with a few hours. Adam was great! The entire process was seamless ! Thank you

I find the service and parts staff at Capital Volvo to be very competent, helpful, knowledgeable and willing to extend themselves to satisfy the customer. That is the reason I return to Capital Volvo - the staff and the service. I highly recommend those people. Although, my recent experience (and only 4 stars) is colored by both my 3 hour wait time compounded by the fact that the new facility is an affront to the senses. I find the new facility very sleek and modern but sterile, loud and extremely unappealing to me as a customer. The service reception area is so lacking in any sound dampening characteristics that it is difficult to maintain a normal conversation. And, almost impossible if anyone else is speaking at the same time. This is the place where you are discussing the salient issues prompting your visit, The very situation deserving of a conversational atmosphere. The waiting room is merely an area behind a wall of windows that makes it retina-burning bright. The communication table with USB access requires the user to have the sun, behind them, directly on the screen. As I waited I overheard every public and private conversation in the massive front area. I overheard personal and sensitive financial customer information as a sale was being finalized by merely sitting in the waiting are. That is enough to deter me from doing business there. Not to mention that every salesperson (and by extension, customer) is on display-either in the open area or behind a wall of glass. So, my great experience with the staff and service is offset by the offensive and intrusive nature of the new facility. It may be visually appealing but it is poorly designed for human activities. I certainly wouldnt enjoy working or conducting business under those conditions.

I stopped in for service. As always it was professional and beyond competent. The staff is great and very friendly. Happy to be their customer

I had a good experience at Capital Luxury Volvo on 6/29/21. I went in for an oil change, tire rotation and check of fluid levels. In the end, I only needed the oil change and the topping of the fluid levels. The topping of the fluid levels was done for free. The front tires were in better shape than the rear ones so no tire rotation was needed. The staff was very pleasant. I would recommend going there for Volvo service.

Selena was terrific to work with, while my own decision process took a while, she was patient and helpful every step of the way. 10/10 would recommend. I’ll never get my Vo’s anywhere else!

I had an awesome experience buying my first Volvo with Selena Dutcher! She made the process extremely easy while making sure I was completely comfortable every step of the way. Selena explained of all my options with me and truly went above and beyond for me. If you are looking for an incredible car - with even better service - don’t hesitate to call Selena! 

Ive had my eye on a Volvo for some time. I owned a jeep Grand Cherokee Summit (and traded that in). Selena Dutcher is the most pleasant, knowledgeable salesperson Ive ever met (and Ive met my share). There was no high-pressure sales tactics. The trade process was actually pleasant, something that I usually dislike intensely. And my 2022 Volvo XC60 is incredible. I thought my last two Jeeps were top notch, but my XC60 puts them (and Jeep) to shame. As Ive become more familiar with it, Ive found that it does so much more than even advertised. And it does them so much better. This Scandinavian vehicle has features that are so well thought out that I am convinced that my American-made vehicles pale in comparison. And, I LOVE driving it!Thanks to Selena and Capital Volvo.

Selena is amazing!I call her the Volvo goddess…..she knows what you want….. and gets it done!Love her…and my Volvo!

Not only is this one of the nicest facilities in town, the staff and service is above and beyond. Theyve made accommodations for me when I was in a bind, done good work and treat me with style. Well represented Volvo.

I highly recommend using Capital Volvo to service your Volvo. My experience with the service department was great from start to finish. They were ready for us as soon as we arrived, were up front about what things would cost and were on time with completion of the work, as well. The very professional service agent was highly knowledgeable and was very clear in the way that she explained what was needed for our car. We no longer have a Volvo dealership close to our house and now have to travel an hour and a half to get to one of three dealerships nearest to us. I will be certain to use them for our future service needs.

Selena was a pleasure to work with! We shopped around but ultimately came back to her. Selena knows her stuff! She is a wealth of knowledgeable, has a friendly demeanor, and was more than willing to work with us. She was facts coupled with smiles which made us feel at ease; this was nothing we’d experienced elsewhere. We couldn’t be happier with our experience and are loving our new Volvo! We will be back to work with Selena in the future and have already raved about her to our family and friends.

Best customer service hands down! Adam is amazing to work with! Selena is awesome. You won’t find a better dealership!

Peg was amazing in helping me sourcing a new SIM card for my car. She was quick to follow up and kept me appraised of the status.

Prompt, professional service. Thank you!

I recently purchased a new Volvo at Capitol Volvo Cars of Albany, and it was the best car buying experience Ive ever had. My sales rep Julie was very knowledgeable and professional and very thorough in explaining the features of the car. I had done research on my trade before shopping, so I knew what it was worth, as other dealers kept offering considerably less the the Blue Book value. But Capitol Volvo was right on the money and gave me fair value for the trade. I would definitely buy from them again.

This dealership has taken great care of my 2004 Volvo wagon for the past 13 years. I wouldnt go anywhere else for my tank.

Staff were super friendly. Everyone was helpful and they had my service done on time as promised.

The Volvo service staff was friendly, timely and the work was done well. Love my Volvo and appreciate their work.

All went well. Car was done on time. Very comfortable waiting area with nice amenities.

Vehicle experiencing excessive oil consumption. Despite Volvo issuing 12 page technical bulletin on this issue and resolution, goodwill was unwilling to cover repair costs (outside warranty period). Local service was lack luster in advocating (perhaps needing to finance new building) for coverage. In addition the vehicle saw body damage while awaiting service. Local shop provided subpar cosmetic touch ups and goodwill service. Car now running well but not looking as good.

Capital Volvo was great. The service advisor, Tony, was very helpful. I’d recommend using them again.

It was okay but for me it was just a ride by I went by on my bicycle and it looked nice they were still building it but I didnt see any cars out yet and I would take a pop in when I see some cars there and see what you have have a nice day be well

The customer service is merely, ok. There were some glitches with salesperson and the quality of service provided. There is no follow up from any supervisors. Yes, the car is great, but its not like I would recommend this dealership over another one in the Capital region .

They worked with me and provided me with a loaner. They were very accommodating and thorough. Tony, service manager, was awesome!!

Service staff is top notch. The car was in for regular service, and they discovered a tie rod needed to be replaced. It was great to learn that was covered under our extended warranty. The only weak spot was getting through to the service dept the following day, to get a sense of when the car would be ready. I left a few messages with the service department, and then with the woman who takes their calls. The final time I called it went to a recording on that womans phone and I couldnt even get to the actual service dept to leave a message. Its not that I was in a terrible rush, but I just wanted to plan around it, as I was going to need a ride down from Ballston Spa to pick up the car.All in all, I know my car is in good hands when I drop it off!

Thorough evaluation of my car’s needs and timely completion.

Selena Dutcher was great. She was very informative, friendly and her knowledge of the vehicle was awesome. I would recommend Capital Volvo to anyone shopping for a car, new or used.

We are very pleased with our experience at Capital Volvo. Julie was exceptional with her experience and knowledge of the cars. She answered all our questions and we never felt pressured. Our entire experience was very professional and I would give it a 10 plus! I will suggest to any of our friends that are looking for a new car to come to Capital Volvo.

Excellent experience,knowledgeable,friendly sales associate! Went out of her way to make sure everything was perfect.

We had an excellent experience with the dealership, in general, and with Julie Law, our salesperson, in particular. Because of our schedules, she had to come in on her day off first to work with us on test drives and, again when we took delivery of our new car. She provided an excellent in-car tutorial of the car’s systems for my spouse and I and was available for a few call backs with our questions.

Top quality service. That is not an understatement. Dropped my car off for a couple recalls and I was in and out the door with a loaner in a very short time. They kept me informed as to the status of my vehicle and even told me about things I would need to address on my car in the future, without being pushy. They even cleaned my car before it was returned to me. Staff was professional and efficient.

Just when I think Tony, Adam, and the entire service team have impressed me with their expertise and friendly, accommodating service, they do it all over again. Always a stellar experience at Capital Volvo. Thank you!

Everything went smoothly from scheduling to pickup and drop off. The service team was great on updating progress. First time Volvo owner and very happy with initial service experience. Anthony the pickup & drop off guy is a peach!

I had a great experience with Volvo. I had a few things wrong with my new vehicle and had to leave it there for several days. Tony took great care of me as far as keeping me up-to-date as to what was going on as well as making sure that when the car was finished it was delivered back to my home. I highly recommend Volvo’s service.

I would recomend Capital to anyone looking to buy a car without all the high pressure sale tactics. Just an over all good experience from start to finish. Sales women was very knowledgeable about the car and has been there to assist me with any questions Ive had about the car before and after the sale. I purchased a nice car at a good price.

Staff is professional and friendly. Knowledge of vehicles is exceptional.My service advisor Adam was excellent. Loaner was ready and car was ready, repaired when promised.

Service dept. from found a leak in the windshield seal and advised me to contact a specialist at no charge.

This place is amazing! The sales team I had were phenomenal! Selena, Jerry and Steve first rate service. I was buying a vehicle for my birthday and had a wonderful experience. No hassle no gimmicks no hidden fees. I would recommend them to friends and family and I would definitely buy another vehicle from there. Happy Holidays to all!

Selena was great! Made the new car buying experience a pleasure. Plus we love our 2021 XC90.

Cap. Volvo service is exceptional and much appreciated. Thank you for a very positive experience.

Had my car inspected by a local body shop and was quoted a massive number. Brought my car to Capital Volvo and despite being incredibly busy, they were able to fit me in to their schedule and take a look at my car. After a software update and an O2 sensor replacement I drove out of the lot paying virtually nothing!!Huge thank you to Alyssa, Tony, and everyone at Capital Volvo for their honesty and professionalism!If you have a Volvo and it needs repair don’t take it anywhere else!!

Service was very good and service team showed respect with detailed explanation. Service works with parts department in obtaining needed materials for repair or service, and so I’d like to comment on the Director of Parts Department, Kevin Davis. I have been associated with Kevin since 1990 as a customer of Capital Volvo (formerly Keeler Volvo) and since that time to date, my opinion of his leadership with his team members and his relationship with customers is nothing short of stellar. He is the best and the reason I have continued to have my car serviced at Volvo dealership. I want to publicly thank him for everything he has done for me as a customer. I am grateful! Patricia

I always trust Capital Volvo with servicing my car. They explain the work needed clearly.

Always a pleasure to receive service from Capital Volvo. Staff is very knowledgeable and appreciate their ability to communicate information about the car and sometimes needed repairs.Shout out to Alissa for being so pleasant and responsive to my questions!

Super nice, quick, clean and friendly. Will be back in the future.Thank you!

All of the staff here from sales to service and parts are absolutely wonderful and courteous! I purchased a CPO XC90 here and it was by far the best car buying experience from a dealership that I have ever had. Julie was a wonderful sales rep and extremely knowledgeable, respectful, and friendly.The service department surprised me as well with how helpful they are with getting us in for a warranty repair and calling to give updates when the ETAs change. They are extremely professional and courteous and have gone out of their way thus-far to ensure that we are satisfied during the repair process.I cant thank these guys (and gals) enough for how much they strive to take care of their customers.

Awesome service!! Love the new building!! Selena is my favorite salesperson!!

Harriets comment: Bought our new Volvo S60 sedan through Capital Volvo this week. Sales rep Julie Law was super helpful in looking at all the options, and very patient in teaching us about all the new electronic features. This is our third Volvo so clearly we love Volvo’s!Daniels comment: My experience buying a new car at Volvo was wonderful. Julie is the best car salesperson I have ever met. I am extremely satisfied with my new car. I would highly recommend anyone interested in buying a new car to go to Volvo Cars of Albany.

I had my first visit to the service department yesterday. Every staff member I spoke with leading up to my appointment and during the diagnostic process was very professional and knowledgeable. Good communication and timely service. I’m so glad to have had a positive experience and hope to do future business here.

There are simply not enough wonderful things to say. Selena, and the entire team are phenomenal! They take incredible care of their customers. The lounge is spotless. They finished my service in record time, and could not have been more pleasant!

I had the most wonderful experience in the most stressful of times! Julie really got the job done. She was so thorough and professional. Julie was wonderful to work with and I would recommend her and this dealership to anyone looking for a car. Usually car-buying is an unpleasant experience but Julie went above and beyond our expectations and delivered us the most beautiful car at an excellent price. I just cant thank her enough for making this experience perfect for our family.

Always awesome! I go to Adam in the service department for my Volvo and he has been great every time!

The sales person Julie was wonderful. Not pushy, every one at the dealership was friendly and welcoming. Worked hard to get me in my dream car. Highly recommend!

Very poor experience. After Capital Volvo replaced a flat tire, my “low tire pressure” warning light came on 20 miles into my drive home. It was too late to call, so I called the service department first thing the next day. I left a message. I called again at lunch time and left a message. At 2 pm I stilled had not received a call back, and I called again, and told the receptionist it was urgent, and I needed to speak to someone right away because I was leaving and needed to make sure my vehicle was safe to drive. NOBODY would take my call even after I explained it was urgent and I was concerned about driving my vehicle safely for a long distance. I had to drive my vehicle to Capital Volvo in person before I left on my trip to get the problem addressed. As I suspected, it was a simple fix that they could have talked me through over the phone if they had cared about my situation in the least. But they didn’t care. I had purchased my vehicle from them only 2 months earlier. I will never go back there again.

Purchased my first Volvo here - and the experience was fantastic. Selena was professional, patient and took extra time to ensure I understood all the benefits of the vehicle. She was a pleasure to work with and her passion for the customer shines through.

The service Representative Anthony was awesome. They set up the loaner car, went above what I expected to get my car @ 100%. I would recommend Capital Volvo anytime.

We had Julie as our sales consultant. She was wonderful.She walked us through the whole car. It was a wonderful experience.I would certainly recommend Julie if anyone is interested in buying acar at Capital Volvo Cars.

We have been using Capital Volvo since we purchase our first vehicle there in 2009. The service is consistently outstanding. Most recently we ran in to the issue that could of been very costly if not exceptional attention to details on the part of the service team and Tony in particular. I would strongly recommend not only purchasing a car trough Capital Volvo, but also servicing it there. It really worth it. You won’t be disappointed.Thank you!

Came in for a repair to my sunroof that was being covered by another dealership. The staff was super professional and friendly and took care of my Xc90 in a quick and efficient manner (replaced the entire sunroof gasket and re-initialized it in about 2.5 hrs. The showroom was clean and spacious and the leather chairs and coffee made the wait relaxing! I didn’t buy my Xc90 here but I’ll definitely consider it the next time I’m in the market and I’ll get my service work done here for the foreseeable future

Great experience, customer service was very good. Selena was wonderful, highly recommend her if youre shopping for a Volvo.Mary Light

Tony is always the best. Has been servicing and taking care of me for over 6 years. I simply wont go anywhere else. Thanks guys!

Always professional! Very knowledgable and patient with explaining!

I’m so glad I’ve chosen to have any and all repair/upkeep for my 2007 Volvo V70 at Capitol Volvo. The service is superior and I can even wait to have my car fixed. The front desk and service desk folks are amazing, helpful and so knowledgeable!!! I wholeheartedly recommend Capitol Volvo for all your Volvo needs!

Well same as usual. Great service great people and honest. Always satisfied with there service. Have a Volvo with a problem go to Capital Volvo they will fix it.

Dillon was great...looking forward to purchasing the bmwx3

The car buying process was easy. Selena is great at what she does. We really enjoy our Volvo.

The Service Team at Capital Luxury Cars in Albany NY is amazing! Adam is a phenomenal representative...he handled all my questions with incredible patience and knowledge. Adam was professional and friendly and was very prompt in his assistance and remedy of my vehicles issues. I highly recommend the service center team at Capital Luxury Cars, not only for Volvo owners, but any car make in general. Superior all the way!

Friendly, helpful and good service dept. Friendly staff all around.

Service and parts at Capital Volvo provide exceptional customer service.

Quick and efficient appointment for warranty service on by XC90. Professional and courteous staff from booking the appointment to completion. Highly recommend!

Ordered a XC90 from the factory. Arrived when Salena said it would. Full explanation of the vehicle and its features when it arrived. Salena knows her product.

Julie is an amazing person to work with in acquiring our Volvo - thoughtful and professional !

They do it right! And Anthony in the service dept is fabulous!!

Not Happy with customer service returning my call !

Adam and his team are very professional and courteous. I would highly recommend for servicing your Volvo.

I’m very pleased with the recent work on my XC-70 Ocean Race Volvo. The quality of repairs has been excellent in keeping my car in good condition and on the road. I appreciate the loaner you gave me while the repairs were being done. Thank you.R. Halley

Service department there is great! Super helpful and very nice staff would recommend to anyone needing service. They get you in and out quickly and their waiting area isnt half bad as it is now and will only get better with the new building.

This dealer is amazing. I had an issue with my car and they went above and beyond to make sure I was happy.

I own a 2007 Volvo S80 with 175,000 miles. I needed a wheel bearing that made my car sound like a single prop plane, aside from the safety issue. Despite a work backlog that would put my job out 10 days, Service Manager Tony DeCresente got me in at 8am the next day. This shop, and Tony, takes care of their Volvo customers. I’ve had dozens of experiences here - all positive. Consistently professional and effective. Thank you Tony.

Very courteous and helpful staff and the delivery experience was super.

Everyone says that the car-buying process is one of the most hated process to go through, then I went to Capital Volvo and had the utmost pleasure of working with Selena. She reframed the entire process and made it a conversation between friends. She listened, gave us options, and paid attention to our wants and needs. We left not feeling like we had to check our pockets. For the first time in a long time, we made a significant purchase and had no buyers remorse! From sales to finance to service; everyone was friendly, conversational, professional, and knowledgeable!

Made my appointment 1 week in advance for a 10,000 mile service on my wife’s Volvo. When I came in for an appointment they couldn’t find me in the system and I had to give them my name 4 or 5 times(write it down). I was told when I made the appointment it would take 1.5 hours. I was there for 2.5 hours for basically an oil change and a tire rotation. Overall the service advisors were nice but the amount of time it takes to get simple maintenance done is way out of wack.

Great experience, great people, would recommend and will be returning myself. The whole process was seamless, thank you to Selena and Mark at Capital Volvo.

Great service ! Great customer services will come here again !

They were very accommodating even when I did not have an appointment. The techs were fantastic, they put their all into trying to get the lugs off. Thank you volvo.

So far doing everything right...

Worse experience of my life. The sales department was great but the service a nightmar. Volvo service department detailed our car before we bought it and ended up scratching the whole driverside and the worse part, did not tell us they damaged it. The next day we discovered the damage and dealership took responsibility and agreed to repair it. They had the car for about 7 days to, when we got the car back, not only did they not fix the original scratches; but they made it worse by scratching up the, passenger side, front, rear, interior and scrapped our front rim. The manager Eric Rosen refused to repaint the car or take responsibility or give us the address of the place they took the car to have it repaired. We are now forced to go through our own insurance to fix the damages the dealership caused.,which will cost us thousands.Both my husband and I have attempted to reach out to the CEO of Capitol Luxury Cars ERIC KAHN and he not only blocked my husbands email; but I emailed him through my email address and he ignored me. My husband I are spending the word every chance we get about this heartless, shady dealership. How can you screw a customer over like this and not deal with the issue is beyond me. Horrible business practice! Shame on the CEO ERIC KAHN for turning a blind eye to both my husband and I and not helping us to resolve this matter.

WARNING: DO NOT USE CAPITAL VOLVO CARS OF 347 NEW KARNER ROAD ALBANY,NY! I actually read the bad reviews on this dealership,went against my better judgement and used them anyway. I bought a used 2017 Toyota Sienna off their Volvo lot. The car was immaculate inside and out and this was confirmed by a independent shop I brought it to before I purchased it. The day I picked up the van, it was dark outside and they had the van parked in a very odd spot tucked up close to the dealership building, ( at the time I didnt think much of the odd positioning of the van.) Got the van home that night. The next morning I go outside to look at the van and found hundreds of scratches all of the driver side. Apparently when they detailed the car, ( before I picked it up ),they scratched it up. This explains why the driver side of the van was parked so snug against the wall of the dealership, they were trying to hide the damage. Make a long story short, I took the van back the very next morning and they apologized for damage and said, it would all be fixed. They had my car for over a week and when I went back to pick it up, not only was the original damage not repaired correctly, but there was new scratches on the passenger side, as well as the passenger side. I had the service manager Eric Rosen come out to look at the scratches and he said, I will not repaint the car just too expensive but they would send the car back out to there shop called Best Body located in Latham/Cohoes area.( It was later confirmed this shop does not exist ) . I asked Mr. Rosen, what is the address of this shop and who worked on my car? Mr. Rosen stated; I do not have to give you that information. I asked him several more times and he would not tell me the address of where my car was repaired. At one point, Mr. Rosen tried to back track and say, actually the car was not sent out it was repaired here at Volvo. LIAR!! Also, I dropped my car off at Volvo with 57466 miles and when I picked it up, it had 57486, so they put 20 miles on my car. So my question now is, if the car never left Volvo for repair, why is there 20 miles added onto my mileage? Mr. Rosen and the rest of the shady staff I dealt with at Capital Luxury Cars, could not answer that question either. Shame on Capital Volvo Cars of Albany! Shame on the CEO of Capital Volvo Cars Eric Kahn for ignoring my emails. Going to make sure everyone knows about this horrible dealership, ( i.e channel local news, AG, BBB, and anyone who will listen!

Work was done as promised on time. Staff was extremely helpful and courteous.