On a cross country trip we had a flat tire. New tire. The folks at Lassen Toyota were very helpful. They found the problem (a sharp screw), fixed the tire. They did it very quickly so we would not be forced to change our travel plans, itinerary, hotel reservations and so forth. Plus, they were very congenial. If we lived anywhere near Albany we would be regular customers.

My experience was great with Gerald when I purchased both my RAV4 and Purchased my leased Tacoma.A couple of months later and the experience dropped extremely dealing With Cinnamon. They outright purchased my Overland Built Tacoma and had it on their lot for 2 weeks before it sold. They had not yet given me the money they paid as their policy states they will not do it until they have the title in hand. 3 weeks later and they say they still have not gotten the title from the CU. SO they sold the truck I owned before they even paid me the money that was owed on it.Cinnamon obviously does NOT know handle a frustrated customer and our conversation went south real fast. She wanted to focus on and calling me out for being frustrated vs finding out what the hold up was on the title. A good customer service representative would have handled it much differently and got to the root of the problem vs. giving horrible customer service and hanging up on a frustrated customer.I live 2-3 miles from the dealership, we have 2 brand new 2021 Toyota vehicles, when it comes time for maintenance, I will NOT go back to Lassen Toyota in Albany. I will take the trip to Salem or Eugene for my maintenance.Gerald nailed the customer service experience in the purchase of 2 vehicles which made me, at that time, a loyal customer. Cinnamon destroyed that and any loyalty I had with a 5 minute phone call.Steer clear of this place, or at least the Office Manager Cinnamon. They lost my business

Jim made this the easiest car buying experience I have ever had. He was very transparent with everything. We discussed everything through email and just had to come in to close. The dealer was over an hour drive and he was well aware of that so he did not want to waste our time by going back and forth .There were some unexpected complications with getting out of my current lease and Jim found a way around it in order for me to take our new car home! Thanks again! Loving the 4Runner!

Best experience ever. Excellent customer service. No high pressure sales tactics. Super quick but very accurate. Honestly if Id known it was going to be this easy to buy a new car, I would have done it sooner. Jacob and Tammy are amazing. Thanks, folks!

Overall, not happy with my experience looking at a truck with Lassen Toyota. I’ll be the first to admit that I lowballed on an estimate, but instead of telling me, “that’s way too low” or “not gunna happen”… Jordan tells me “I’ll call you in an hour or so”. I figured that they’d deny my offer, but was hoping for a counter, or even a simple “thanks but no thanks”. Instead, Jordan took the middle school dating approach and ghosted me. I was waiting to go on vacation (which he knew about) and waited several hours until I finally called him, texted him, called again and left a voicemail. Never got a call or text back. I am thoroughly disappointed in my experience.

Recently took my car in to get serviced. My assigned service advisor had no communication skills whatsoever. I had to call and leave voicemails multiple times a day, just to find out any updates as to what they were working on. And only got a call back maybe twice. You would think that when the customer is coming to you, spending well over a grand, you would be a little quicker to give the customer a response or two throughout the day.Not only that, they didnt fix the check engine light that I was having them check out. They diagnosed it and threw a part at it. And of course, check engine light popped right back up, so now I have to waste more of my time driving back and forth just for them to say we cant fix it. The lack of customer service is unacceptable.I 100% will not be bringing any of my vehicles anywhere near this place. And, I will make sure that all of my friends and family know not to do the same. Unless they want their time and money wasted.

I could not recommend this dealership enough. The organization I work for needed to purchase a new company vehicle last month. Im located in Eugene, and Lassen was the only dealership who had the model we were looking for. We selected 2021 Sienna XLE in Cyprus Green. Gerald and Tami made the entire process so simple despite the distance. There was no pressure at all. One of their expert salesmen came in on his DAY OFF to come explain all of the features in detail to me and made sure all of my questions were answered. I couldnt be happier with the experience! Ive literally had 10 people randomly stop me to ask what the color of this van is called. Its absolutely stunning and turns heads! Its also an outstanding vehicle to drive. I highly recommend buying here.

We bought my wifes car here & that was an exceptional experience. I bring my truck here for service & that is also an exceptional experience. Great sales & service people. Mechanics do a fantastic job as well. Thanks yall!!

Chad was great getting us information for us to decide whether to drive up from Springfield to look at a car. Everyone was great through the whole process and all the paperwork. Love our new used car.

Often times there is a warning about dealerships because the language of car sales is schmoozing and a**-kissing, but I got absolutely none of that here.I took my car in due to severe leaking damage, and being new to the area, I was at my wits end. I was emotionally distressed and my wallet was light. I was very wary coming into this place, but the employee Catherine made a sparkling impression on me. She treated me almost like I was an old friend with how welcome and genuine she was, especially as another woman who was newer to the area. Ive often had poor experiences with men especially taking advantage of my lack of car knowledge, but Catherine was so transparent with me and guided me through every step of the process. She suffered all of my phone calls, my barrage of questions, returning them with poise and intimate knowledge. She is definitely a force in the auto industry.Ken was another name I remember whose humor also eased my worries and, like Catherine, walked me through the steps of the process. There wasnt a misstep between them, and I could tell both parties were communicating with each other as much as promised.To summarize, my car is now in working condition and I left having saved a hefty chunk of money. It was nice not being patronized, and it was even nicer being treated with such patience and empathy. Thank you very much Lassen Toyota, I was running out of options and you guys really saved me. - R. S.

It is weird to see the parking lot not full of vehicles. They do have a lot of them. I didnt get time to stop and talk with anyone. I just drove through it to see what they had for sale. I know that inventory is low right now.

When our car was in there custody for repairs they did not create a protected environment to make sure the car was safe. because of this the cat converter was stolen from the car and they refuse to cover the cost trying to make our insurance pay for it at a 1000.00 Deductible. I asked them to reconsider and there exact words are that we signed they were responsible for damage. Well There is what is legal and what is right. They seem to stand behind paperwork and thank there patrons by cost them another 1000.00 Dollars and insurance claim witch always results in a raised premium for the pleasure of doing business with them.I cant recommend not using them enough. In a world that is filled with lawyer speak and fine print there is what is right and what is wrong. Lassen did what was wrong.

Hard core pressure sales techniques employed.Bought a vehicle there six years ago. Bought another one 5 years ago. Miserable stressful experience both times. This time, we walked out.They seem to forget that theyre essentially working for us. The customer is putting money in their pocket and food on their tables.Unless you like high pressure dont go there.Its no wonder they lost their dealership status with Chevy. If they keep it up, theyll lose Toyota too.

Nice people. Shortages of new vehicles was the only impediment.

DONT GO HERE had a ton of work done, and the same check engine light popped up. They said they would look into it. Once they looked into it they said they would not fix it since we posted a review. This company is very shady and treated us terribly.

The sales associate was great. Down to earth and very real. Not fake not pushy. Absolutely wonderful experience

Jordan was awesome, my wife and I love our (new to us) Chevy Volt, it was exactly what we were looking for and we couldn’t have asked for a better experience. Not only was Jordan very professional but very efficient with our paper work as we were in and out very quickly.

I bought a new Tacoma in 2012 from lassen and never had an issue.Lassen has always been a great place for us when we needed help and yes I would buy from them again.

Terrible service center. Sold me a chipped key for $90, cant program it, and wont refund it. This is the second time Ive had the car in for recall work and its cost me extra money for other problems, I do not recommend them, and will not return.

I have had these guys do service on my cars. They have always been kind. Their sales guys are great as well!

Excellent company! I bought my Camry, here, new, in 2014. Whenever I contact them for questions or to schedule service, I am always dealt with in a very professional, timely manner. They speak to me respectfully and use words that a layperson can understand. I WILL be purchasing my new Camry from LASSEN, in the very near future.

From first contact, Jacob was immediately helpful. I was not looking forward to the automotive retail experience, but Jacob was to the point and easy to work with. We are definitely impressed with Lassen and their staff.

Bought a car from them that broke down within a month of having it. Had it towed to them almost 2 weeks ago and Ive had 0 communication from them. Ive had to reach out several times (while on hold for 5-10 minutes each time) to finally talk to someone who says my car should be done that day.... Here we are on day 3 and of course I cant get through to anyone. Total lack of communication throughout the entire company and its ridiculous. Save your time and go to a dealership where they actually care about customers, not just making another sale.ETA: I had to show up at the dealership and wait for over 20 minutes while the service rep tried to figure out what was going on....... then he had an attitude with me. Stay as far away from this place as possible!

I purchase a certified pre-owned Toyota Sienna in the beginning of April. The van that I purchased broke down (on mothers day) on the highway atop a mountain in the middle of nowhere. This van has 35,000miles on it and was claimed to be certified. However, after having mechanical issues ( still in the shop) I reviewed the Toyota 160pt inspection and realized that several things on this inspection sheet have been falsified. The van should never have been sold as a certified pre-owned vehicle. The qualifications were not met. Beware if you are looking to buy a certified pre-owned vehicle from this dealership.

Had a great experience with Jacob. No pressure dealership with great pricing upfront. Jacob was a pleasure to deal with. Looking forward to some great times with my 2021 Tacoma Limited!

Josh is a good salesman no pressure

This has been the best car buying experience I have ever had.

To the management of this Lassens!!I just picked up my Mothers car from here after being serviced for recalls. I got in the car and found that paper car mats were not used in the car, they did not sanitize/wipe down the interior of the car when they were done and I have never been to a Toyota dealership that didnt do a courtesy wash and vacuum the inside of my car as a courtesy to the customer! I call that the poorest customer service experience ever!!! at the very least sanitize the inside after other people are in the car its better safe than sorry since I could clearly see workers without masks in the building (not a big deal to me but clean the inside of my mothers or anyones after your in it)!Probably one of the cheapest ways to make someone remember you. I asked about the car washes when I had someone come out to sanitize the inside of the car before I left and was told Lassens doesnt do courtesy car washes for serviced vehicles any longer!! That is their right yes but I can say I will no longer be a patron of and will definitely not recommend Lassens to anyone I know. Poorest customer care ever! To many other dealers that give top notch aftercare to even consider this as an option in my own opinion! The small things do matter!!

I was at Lassen today. I worked with Joe Hergert.He was very knowledgeable, and not a pushy sales guy. I would recommend Lassen, and Joe Hergert to any one.

Had such a delightful experience today at Lassen Toyota/Chevrolet, with John Payne. From right off the bat, my boyfriend and I were so impressed with his straightforward approach to getting us a car. He asked us what we were looking for and didnt try to upsell us on anything we couldnt afford. His pleasant candor made him a treat to work with, and we really appreciated him not wasting our time. Ill certainly be sending others his way. Oh, and the best part? He actually sold us what we wanted.

This is an excellent dealership, I will definitely be bringing my vehicles back in the future. I received professional service from Ken Laub who took very good care of me and my vehicle.Glad to know there’s such a good dealership to rely on in Albany.

Very friendly staff, did a great job in the shop. Service is expensive

My fiancee and I bought a car here in December, Sales guy was great, car WAS awesome. We bought an extended warranty, thank god. Within a month of buying it we noticed there was moisture in the trunk and the liner was soaking wet. It was an issue even getting them to make an appointment to look at it to see what was wrong. The sales guy had to talk to the service guy they kept promising to call us back. Numerous phone calls to them, mean while no calls are being returned to us. Service guy ( I believe his name is Ken, could be wrong on the name ) finally calls back and said even though we bought the warranty through them, they refuse to fix it and we would need to take it to a Chevy dealership ??????? Made absolutely no sense, fiancee kept calling back to see why they would sell us a warranty and then refuse to fix the problem. Days later, they finally agree ( acting like they are doing us the favor (they werent acting like this when they took our money, nice as could be on the day of sale) we take it in and they say they fixed the leak, and it was the back tail light. Which is weird because wouldnt all the water cause the light to go out? Was told no...Well guess what, that same night, my fiancee leaves to go to work and surprise surprise the taillight they worked on, now does not work. Take the car back, they give us a loaner car, supposedly the leak is now from holes in the bottom of the trunk. Ok whatever just fix it. Get the car back, now less than 2 weeks later it is now soaking wet in the trunk again.Call them to tell them and see what can be done to get this ACTUALLY fixed, Now instead of being sorry and offering to fix it again. NO, they blow us off, tell us they need a managers approval. Boyfriend keeps at it, calling them telling them mold is going to be in there and its going to be an even bigger issue, we need this fixed. Service guy ends up yelling and being belligerent, screaming.Fiancee goes down to the dealership to talk to them, service guys gets rude just like he was in the phone (during EVERY interaction actually) they said since he raised his voice at the service guy they refuse to fix it....If the service guy would have fixed it the first two times nobody would be upset, and thats after the service man got belligerent on the phone. on Monday I will be making a few phone calls to attorneys and the state board of transportation and consumer reporting. Two month old car, with a trunk full of water and probably mold.. After dealing with the service guy can definitely see why the problem isnt fixed..Horrible experience......Edit...To respond to the reply....None of that makes any sense....why would I not answer calls when trying to schedule an appointment or picking up my own vehicle ???? My phone bill is detailed and shows all incoming and outgoing calls, so if you would like to show proof of calls being made to me and myself not answering I would love to compare notes. I see after that lengthy response you didnt say one word about the fact that YOUR mechanics attempted to fix the problem 3 or 4 times and were NEVER successful...Not only were they not successful, they disconnected both the right taillight and the license plates lights. Or the fact the car had to be taken to a totally different dealership to get fixed because they were never able to fix it. Thank God I didnt have to pay for it and shouldnt have to pay for it. This card was sold to me and less than 60 days later there is a leak in the trunk...Most reputable businesses take care of their customers....Guess that is a policy you only use when being threatened with legal recourse??? You should read up on the Lemon Law and ask yourself if it is acceptable to take 4 or 5 attempts to fix the issue....Will be waiting patiently for the proof that anyone called back to discuss the work or make appointments...I wont hold my breath though...

Great people went above and beyond for me to get my new truck highly recommended.

Tom Cox has been my car sales person for years. Always knows what I will like and will not try to sell me something that isnt right for me. In fact just bought another car from him just last month. Thank you Tom, You and Lassens rock!!

Major KUDOS to Lassen Toyota and their service team. Have an 09 Ram with a 6.7 Cummins motor. Went there for an oil change and tire rotation from a friend recommendation. Since then, been back for front end work and recent brake job. All staff were professional. Waiting area was quiet and clean so I could continue working remotely. Very satisfied with all repairs and maintenance. Was even advised of a part showing wear and should be replaced next time. Thanks for the honest tip. Hard to find professional AND honest people, but very satisfied with the Lassen Toyota service department.

Ncompetent and Uncaring I brought in my Yaris in September because it was squealing horribly under very specific circumstances, and the serpentine belt had already been replaced. After only an hour, they said I needed a new skid plate and sent me home to wait for the part. It arrived and was installed, and I assumed everything was fine. But the noise never really went away. Then it started getting worse. So I took my car back, only to find out that now I needed to replace a $900 part, something that could have been avoided if they did their jobs the first time. On top of that, they tried to charge me a diagnostic fee for my second visit.After the replacement, I drove 2,000 miles with the sound still occurring. After visiting a different mechanic, I discovered that Lassen had forgotten to correctly reassemble the tensioner after replacing the serpentine belt.If you can’t put a car back together, you have no right taking it apart in the first place.

John Payne is a great guy to work with. We have bought several vehicles from him and he always makes it a fun, efficient experience. He makes sure you get the best deal and vehicle for your needs. Wouldnt work with anyone else.

Love Jordan best experience ever.

I purchased a Ford F-150 from Lassen. Ben Phillips was the salesman. Ben made the process easy which is what I want when buying a vehicle. He kept me well informed and followed through. He didn’t keep me waiting. The process was quick and easy. Ben did a great job!

I recently bought a sweet and inexpensive little truck from Jacob, the internet manager. Jacob was a breeze to work with, very nice guy and he was able to accomplish my goal, so thanks Jacob and the rest of the team at Lassen. She runs strong and is cleaning up nicely !

It is a great place to take your vehicle theyre always willing to help you look

Great customer service! Sam and his crew went above and beyond to help out my parents with their Buick when it broke down on their way to Washington . Walked them across the street to a hotel, inspected the car first thing in the morning, and handled the transmission problem right away. Stellar crew. I REALLY appreciate everything they did!

Adolfo in service really helped me out yesterday. My wife month old Tacoma had the side mirror hit while I was in Portland. The guys at the service desk got it fixed for me right away.

We had the pleasure of working with Tom C. We had been referred to us by our daughter who had just purchased her first new car. She was only 19! I was worried, but the whole team was amazing. She got a great deal. So of course we came to Tom for our car purchase. We got a great deal with amazing service! He even schedules my oil changes (and answers his phone on his day off) and text me when my appointment is. Thank you for taking such good care of our family. The finance team is pretty great too!

Oh my goodness no pressure, less than 2 hours for the whole transaction.If you need a car or truck go see NERY. Very personable, hands on. We called three days before we arrived wanting to trade in our RV and Jeep they hooked us up. We knew what we wanted he had some selections seady for us and we went with his first choice. I had already been online pricing vehicles and our trade in were comparable. Turns out this vehicle was on sale, yay us!! I knew it was a great price, what a deal we walked away with. It was sad to see our RV go but we were ready to settle down.Were team Nery for life, he has our TRUST Lassens Toyota has a great employee!

Not overly impressed. The staff was courteous enough, but when you quote a customer one price for a service don’t forget to add on shop fees. Also, does it really take a competent mechanic a half hour [and a $60.00 charge] to diagnose a bad water pump? Likely won’t return.

I worked with Ben Phillips and never had a better experience. He is the best. He is not pushy and very helpful. Made sure that we were getting the best deal that we could! Would recommend him to anyone that I can. Thanks again Ben!!!

These guys were very helpful in finding the car we wanted. They went beyond the call of duty. A new Prius was like finding a needle in a haystack. Chad was especially helpful familiarizing us with the new technology on the car.

Not the experience I was hoping for. I feel like I was only taken seriously once they found out I had a good credit score. Communication from the salesman was not the best. Started talking politics and didnt respond back in a timely manner. When I went to pick up the vehicle, it was not what I specified. So I compromised and it now bothers me every day. Also there was an older gentleman (employee or the owner) on the show room floor, whos tone I did not appreciate when talking to what I assumed, was a lot attendant employee. I was really looking forward to a five star experience.

Did good work, nice and friendly people. I will go back again. Only 4 stars because they are a little pricey

Lassen Toyota provides a great service to our community through excellence services and their generosity to help those in need. Their Salesman Kevin Fandrem is an amazing supporter our community by providing $50 per sale to Bed for Kids. Helping kids with a bed of their own and keeping them off the floor. Thank you Kevin! The community giving side of Lassen Toyota has been nothing but exceptional and beneficial to our great community. Many thrive within our community because of their generosity.

Great experience as always!

I work here! And so the customer service is GREAT! Highly recommend!

Bought my truck about a year and a half ago from these guys! Loved how easy going they were and how they helped me get the truck that I wanted to get into! The only thing that I think they could have done better on is they refused to fill the tank of the used truck that I had purchased from them. Other wise everything else was good.

Had a 9 am appointment for oil change and recall check. Was in waiting room for 2 hours before my car was taken in. Looking at the invoice, the check mark for filling the wiper fluid was checked, yet I ran out of fluid after using it twice. Not a big expense or hassle to buy my own, but it makes me second guess everything else that was done.

This place is awesome in the service department. They do a good job and dont make you wait forever to get your transportation back on the road.

Was in yesterday with my boyfriend to see about a car for him and meet Ben . I ended up getting one too . Ben went above and beyond with his genuine customer service. Not pushy and LISTENED which is a skill more people should do . The old school way we were raised . His team with Jim and Roxie are the best ! I came from Vancouver, Washington to see Ben. I will tell family and friends it’s worth the drive to see Ben . He truly cares . Thank you Ben ! Your the BEST

Thank you Jacob and Gerald for staying late to help me with purchasing my new car! You were great to work with, and made it easy.

We bought a new Toyota Tundra and our salesman, Chad Cannon, was excellent to work with. He was friendly, professional and very helpful. This was actually our 2nd vehicle we purchased from him and highly recommend asking for him if you are searching for a car or truck. 5 star service! Thank you Chad and Lassen Toyota . We hope to buy from you again.

Ken, Kenny and Bailey were so kind and helpful. I have never been treated with such respect. Not to mention the waffle maker and Allen Brothers coffee in the waiting room. I will never go to another dealership for service. They made the whole experience a joy. Thank you Lassen Toyota

Lassen Toyota has gone above and beyond for my most recent purchase. Tom and Ben helped me with procuring my 4Runner in a courteous fashion. The sales managers helped me out with making sure that I was taken care of and Gerald in finance was an absolute pleasure to work with. Tom is great and I would highly suggest having him help with your next car purchase.Not only was sales and finance great, the service team (Jay and Steve) are fantastic! I wanted to make sure to get some maintenance done on my new to me vehicle and they kept me up-to-date with everything and tech did a terrific job with my requested repairs.I have bought a few vehicles in my lifetime and I would say that this vehicle purchase is in my top 3 best transactions. I will be taking my 4Runner into service here because of how amazing the service has been. This dealer really does care for their clients and from sales, finance, and service they have you covered. I did not visit the parts department but I am going to guess they are equally amazing.

I went to Lassen Toyota because I really was needing a new car. My car was almost 10 years old and needed a lot of work done. I worked with Ben Phillips and he bent over backwards to help me. He was professional and knew what I needed and in my price range. Ben did so much to help and guide me through the process. He was always upbeat and courteous. Lassen Toyota was a great place to get a new vehicle and their sales and financial employees are awesome.

Went here to get a service on my truck. Service was done quick. Also chatted with a couple of the salesman. John was awesome too talk to. Very friendly and honest. Would %100 recommend this dealership.

Kevin F. Is one of the funniest guys you’ll ever meet! He’s genuine and doesn’t try to push anyone into anything. Being a family man, he understands different needs and always goes above and beyond to accommodate. Lassen is lucky to have him (and he’ll be our go to person for all of our future vehicles)

5 Star experience working with Sam Warner this past Sunday buying a new electric car from Lassen Chevrolet. Sam greeted me at the door with a smile and answered all my questions on our test drive. And...when Lassen offered what I asked for on trade-in ...that sealed the deal. I would go to Sam anytime to buy a new car.

Highly recommend Lassen Toyota! One guy in particular Kevin F. is an amazing salesman. His personality is genuine and makes you feel comfortable and not pressured.

I am proud to say my husband is a salesman at Lassen. They are all great people with the customer’s best interest at heart. They go out of their way to make people comfortable during the car buying process. Kevin F goes out of his way to make sure you get the best car possible and that you will be happy with it long term.

Joe Hergert was an excellent salesperson for our new vehicle. Knowledgeable and kind. Not pushy at all and dialed in exactly what we were looking for in a short period of time. Highly recommend dealership!

Ben Phillips helped us trade in 2 cars for 2 new leases at a great price! Ben does a great job of helping you figure out the best financial choice for what you are looking for. I highly recommend working with Ben.

Ben is more than just an amazing salesman; he is a caring, loyal, dedicated and beyond professional when it comes to his customer service. You walk away from Lassen feeling like family and it is largely due to Ben’s approach in sincere relationship building. I don’t feel anything but satisfied every time I deal with Ben because he always goes the extra mile. He will always be my go to when I am in the market to buy a vehicle. Thanks Ben! Very respectfully, Chris Reese

My vehicle had a wheel bearing in need of replacing. Well tundras apparently are the hardest vehicle to get parts for even though they are all over the world.Repair occurred and as Im driving off the lot all kinda of lights go off and a sensor isnt working. Was told to get it warranties through the shop that originally replaced sensor 3 weeks prior. Sensor still not working with a new one installed. Exchange of information occurs between shop A and Lassen. Lassen will fix the problem, that resulted upon the last repair job. But its gonna take 7 to 12 days for the parts to come in.My vehicle has not been able to be used for 3 weeks either due to a one day job taking 3 or waiting on parts. People are super friendly.But quality is not there. No loaner vehicle, trips post poned and not a care in the world about my incontinence.Unfortunately I wont go back for any work again. Experience like this has caused me to stay away.

Asked for BEN PHILLIPS if you truly want a professional courteous and knowledgeable salesman. We were looking for a used Toyota RAV4 . Never had much luck interacting with car lots in Albany so we were headed out of town to look at a few in Portland drove by Lassen Toyota thought Id check first just in case, glad I did. Ben Phillips met us on the lot What a difference a true professional makes, made our buying experience truly pleasurable.

High recommend! If you do decide to go please ask for John Payne. John helped me pick out my 2011 GMC Terrain and walked me through the whole process. Definitely telling anyone I know that’s looking for a car to go to him!

Great place to come buy a car! You will be treated like family and the atmosphere is warm and welcome! The waiting room for service had waffles and coffee! What else could you want!

Bailey was calm and collected in providing great customer service. Steve has been friendly, professional. Anthony did great work. Nicole always great.Really appreciate the whole group at Lassen.Even the person who sold me the Rav is welcoming and helpful every time I see him.Great place.

John Payne was the best salesman I ever worked with. I dont respond well at all to pushy, telling me how things are and how theyre going to be type salesmen. He listened and went to work. Pushy people may get more sales on the short term, but this guy could have my business forever.

If an employee quits with less than 48 hours’ notice, excluding weekends and holidays, the paycheck is due within five business days, excluding weekends and holidays, or on the next regular payday, whichever comes first.ORS 652.140(2).The first response from the owner was 6 days ago? Thats 11 days right there. Seems maybe this place doesnt even think the law applies to them. Probably not a safe bet for your vehicle needs...

Take your business to Corvallis.Worst service department I’ve ever dealt with and very unprofessional.

As a first time car buyer, I was a little nervous going in.but was quickly set at ease by the kind and genuine staff...they didn’t rush the process and helped to educate me in every step...I found the perfect car and since then I have had nothing but excellent service from the friendly service department when I have taken my car in for the required maintenance ...I would highly recommend Lassen

Great service and people.

Ben Phillips worked with us through several scenarios from buying new, to buying used, to leasing. He gave us some new ideas and walked us through each of these scenarios, giving us the better part of his Sunday. When things got complicated, he took the time to slow down, give us space, and help us to make some good investments for out present and our future. Thanks, Ben!

Ben has great customer service and goes out of his way to help out and make things right. He worked very hard to help us in our situation. I appreciate all his help and I will be a repeat customer.

John Payne ( Papa John ) is the best to work with, I wouldnt go anywhere else to get a vehicle. Always nice to have someone you trust when buying a new car or truck.

Ben (the Used Car Manager) was great to work with! He helped us find an affordable used car for our daughter a year ago on just before Christmas and he got it thoroughly taken care of. I would go back to him again for any new purchase in the future without hesitation. I also had great experience from some of the other salesmen we worked with as well. Very nice place! Very nice people!

Had to loan my brother money to not lose his house because they forgot or didnt notice he quit for well over a week, and didnt pay him. It seems a lot like retaliation to me and that is really unprofessional.

Had 5 days to legally pay me after I left and they will not. They would rather face legal recourse than pay one former employee what is owed. Think about that before you leave your expensive vehicle in their hands. I will see if my paycheck shows up tomorrow before leaving another review.

Great experience!! John Payne helped me get a great safe used car for my teen driver. He listened to my needs and concerns and never rushed me into a decision. I highly recommend Lassen Chevrolet.

Salesman said they would hold / mark an inbound vehicle as sold with a $1000 deposit. When I arrived, he said he wants to be completely transparent (like he was doing me a favor) that the deposit is non-refundable. He assures me that if the vehicle has any defects Ill get my money back. However, they cannot provide written terms, fine print, or policy regarding this $1k requirement and they refuse to allow me to record our discussion for my protection. Transparency is useless if the company refuses to provide or allow evidence of promises made.

Great service team my Sonic is so snappy now. Thank you!!!

We have leased two vehicles from Ben Phillips, and both experiences were great. He was not pushy, listened to what we wanted, and went out of his way to fulfill our requests. Our first lease was a RAV4, but was not the color we wanted and he immediately found one in Portland. Our next vehicle was a Camry and it was on the premises. On both vehicles he took the time to explain how to operate all systems, etc. We highly recommend Lassen Toyota and Ben Phillips.

Ben Phillips is by far the most down to earth, strait shooting car salesman Ive ever had the pleasure of working with. I had stopped by Lassen Toyota a week prior to choosing the TRD Sport Tundra, Ben met me on the lot and was not pushy or rude like most dealers. He was informative and knowledgeable about all things Tundra. The truck I chose the week before was gone when I came back to buy it and Ben called the other dealers in the northwest and had the same truck in a better color transferred to Lassen. Ben has most likely made me a Lassen Toyota buyer for every car or truck my family needs forever.

This is one of the classiest dealerships around. And now that John Papa Payne is back its even better. Hes one of THE most honest salesmen Ive ever dealt with!

PAPA JOHN! Always ask for John Payne! Honest, funny guy! You’ll leave with the car you want and a hurting stomach from laughing! It’s a great experience!

I was looking for a car today. I went in and talked to Joe Hergert. I had a great experience.They have a great selection.

Great salesman, Tim is his name

This was one of the best car buying experiences Ive ever had. The people involved listened to what I described as the vehicle I wanted, matched me up with a vehicle, and worked to get a good pricing package. Great people to work with.

Ames helped my husband and I buy one of our first cars. He was so great and the level of customer service he gave was amazing. I would recommend anyone that is wanting to buy a car, whether it’s new or used to go to him. He does whatever he can to make customers leave happy. What a great sales person!!

Ben is the best! He did everything to make sure i had the brand new car I wanted! Thanks Ben for everything! i will always be back when i need a new car and refer everyone I know!

John Payne is amaizng. He gas helped us so much looking for the right family car. I tell everyone to go to him. Thank u John u have my business anytime.