Ive never had a bad experience here.The store has definitely been upgraded in the last few years and they have a decent selection of basically anything.My most recent experience was the most notable, and as a woman it made me feel incredibly safe in a place where women dont always feel that way. I was browsing the selection when a male customer approached me and started talking to me. Before I could tell him to eff off the employee behind the counter very loudly and firmly told him to not talk to the other customers. It was so great to not have to be the one to defend myself, and it definitely made me feel comfortable recommending this store to anyone!

Honestly my experience there was very good and the staff were excellent!! But I do have to say that I’m surprised “Max Hard” product is available to sell!! Me and my boyfriend got a packet of 2 capsules and each took one. We’ve both been having cold sweats, nausea, and shakes all night long.. I almost felt like I was gonna have a heart attack!!

Employees are excellent! Helped me find what I needed and put me at ease. Great customer service! Will definitely be back.

My husband and I went into together as i waited outside the door to ask for a mask the girl tikd me to grab the box and get my own m, whike doing so my husband by my side stoid at the counter and we were suddenly approched by a munchkin with glasses yelling at us to come from behind the counter! She then proceeded to grab the box out of my hand yelling at me stating You cant just help yourself digging through my masks! We just walked out of the store, she then chased us as we left the store yelling at us to come back in, um i think not. Not ever. Worse expirence Ive had with customer service, especsilly considering ive never bern in one of these stores before

Its a nice little place. I was greeted by Sarah as soon as I entered, and she was super friendly and funny. She helped me with all of my questions and helped me find exactly what I needed. I look forward to going back!

I went in and the workers were so helpful and nice. it was such a nice experience and i will definitely be visiting again!

I miss this adults shop

The staff was friendly and willing to help, they succeeded in being awesome in knowing their products

Its cool but prices are a bit high for the quality .

This store is open 24 / 7, & has quite a variety of... Things... And... Stuff. Awrooo!! Bachelor/Bachelorette part supply dream come true, and serious fetish, or just run of the mill horny folks will love it too.

I have lost respect for this place, there was clerk that trolled my fiance in the store on two separate occasions being pushy about making an expensive sale. Telling my fiance that that her choices were wrong, No you dont want that one you want this one... Both times she went to the albany store, both times this clerk was there, both times being pushy to make a expensive sale, following them around, so when she spoke up and please stop I already know what i am here for, she left them alone, when time to make the transaction, my fiance apologized for her attitude, and the clerk stated, its ok, youre pregnant, so I knew you were going to be a b!tch yes she is pregnant, but she apologized for giving a attitude. That is not how you address customers.

I bought a couple things and the ppl were nice but i went to buy a tobacco pipe from here and it was cracked and i showed them it was cracked on both sides then told them i no longer wanted to purchase it and they put the crackes pipe back on the shelf.

Helped me find a dildlo and help me find dirty movies