The clothes are cute but they never have a decent size selection, only xs and s in stock ( so great if you are those sizes) although the clothes always seem gross and dirty in store. They seem to be covered in dirt and whatever muck is also on the floors. the staff is extremely rude and always seem to have an attitude about something. I asked an associate to help me check sizing on a pair of pants fitted on a mannequin and she rolls her eyes and says “aren’t you holding those same pants in your hands anyway? And we can’t take clothes off mannequins anyway” if that’s the policy then fine but you don’t need to be rude. Your associates need a lesson in customer service or to find a different job.

Windsor used to be my go to store to find dresses. A lot of the stores I used to go to closed (body central, wet seal, deb).My boyfriend got me a dress from there for Christmas. He picked out a random dress hoping I would like it, but it wasnt my type so I wanted to return it. He tried to return the dress and was told they have a 14 day return policy. I looked at the recipe and it said any purchases made from 11/18-12/24 can be returned for a full refund. I go back and show the same lady what the recipe said and showed her he bought it on 12/08. She still insisted that they have a 14 day return policy. Im not backing down, so she gets another employee to help. That employee says she can do a full refund, but only on a gift card. I tell her thats not what a full refund means. They even had a sign by the cashier stand that stated full return in the original method of payment. So I tell her no the policy says this, you must honor it. She goes to get a manager and the manager finally lets me do the return.I asked the manager why I had to go through 2 employees and a manager to get a full refund when its obviously a policy they are supposed to know and follow. The manager says they probably dont know about the policy. It doesnt matter whether the employee just started working there or if they have been working there for years; the training and meetings should be enough to relay important information.I dont know what happened to Windsor, but they used to be a decent store to shop at. They had a good management team and had effective team members. Now you can go into the store and no one interacts with you, employees are too busy to open dressing rooms or find sizes, and they dont know their own policies or how to be in retail.

Inside Crossgates mall. Cute styles for many occasions sry very reasonable prices.

If your petit or small framed they have amazing clothes. Dresses to die for!

Such a great selection for 16-30 year olds. Everything looks great on my shopping buddy

Great prices. Very crowded but quick checkout

Always have really cute stuff

Great clothing for women with affordable prices.

Whoever the fat girl is that works there with the glasses, she’s extremely rude and perverted. Seriously go somewhere else. I will never step foot in this place again.

Not so much me, but the ladies in my inventory crew were digging it, and talked about going back for some things they saw.

Poorly organized, cheaply made clothes, staff socializing amongst themselves.