A greedy company with no customer loyalty...... Used them for many years at Sealy Mattress Company here in the Capital District area. I have purchased (8) pallet jacks over the past few years from them and also used them for repairs to our sit-down lifts as well. Had a pallet jack recently purchased in May 2018 with just (14) hours of time on it. No forward or reverse. Called service to come in and replace a small plastic piece in the Emergency Reverse button. A very inexpensive part. An inexperienced tech came guessed that it was caused from abuse which therefore voids the warranty. I have never made a warranty claim to them in the past and have never had this happen to the rest of our fleet either. Talked to them numerous times about the almost $600 charge and them doing the right thing. Without any success I decided to end all ties with them. I will continue to advise others to avoid using them for anything.Plenty of other good honest companies out there doing this.William Oryell Maintenance Supervisor Tempursealy International.