Excellent dealership to do business with. Today was my second purchase and I was more than pleased with the overall process. Our salesman was great. We visited your dealership over two years ago and decided to wait. He remembered us when we showed up and it was like talking to an old friend. He was professional and courteous and went out of his way to make the whole process easy. Your dealership is clean and welcoming and I like the little extras that you have like offering a cold drink or snack. Small things like that really set you apart from other dealers. The vehicle pricing is straight and to the point; bang, boom, your out the door!

This was the absolute easiest vehicle purchase. I was able to purchase the exact vehicle that I had been searching months for. Devin and Oscar made the process as smooth as possible and was able to set up delivery at my house. Although I am glad I was able to bypass having to come to the dealership, I wish I would have gotten to personally thank them both for their hard work.

Jake Cranford helped me purchase my new truck. Excellent salesperson. Sold me a 2021 GMC Sierra Black Widow Edition. Very friendly. Knowledgeable. Was not pushy.

Rochelle took really good care of us. We drove 3hrs to Howard Bentley because they had the truck we wanted in stock. From the first time I talked to Rochelle over the phone to go over the features and price on the truck she quick to call me back and provide the information I requested. As soon as we arrived to Howard Bentley, she made sure we were well taken care of. She was even able to get our Acadia into service for an oil change. I can tell that excellent customer service is their top priority. Overall very satisfied with our visit to Howard Bentley!!!!!

Very easy, sent a picture of my trade and was offered a fair amount with out all of the haggle. One of the earliest deals I have ever made. Highly recommend!

I love visiting Howard Bentley. All of the associates seem to love their jobs and seem genuinely happy to help everyone that comes in.I told my wife, it’s like we went back in time.We loved our experience.

It was very good..Bobby and Jeff were great helping me find the right truck 👍

Best dealership ever! Highest offer for our trade, awesome deal on the new vehicle (well below book value), and they delivered directly to our driveway free of charge! And Tyler Winkles and manager David Pair were so amazing to work with. A++ for sure!

My husband and I have purchased multiple vehicles from Howard Bentley and they are top notch! Our most recent purchase was in May of 2021. We bought a used Yukon from them, but after we had it a little it started making a horribly squeaking sound coming from the back passenger wheel. They had us bring it in and after a week they gave us a call and told us they never should have sold us the vehicle because it has been previously wrecked and the frame was warped. We had know it was wrecked before, but no one knew the true extent of damage. They gave us back what we paid for it and told us to come pick out a new vehicle of equal or less value. I ended up getting a brand new 2022 Acadia and I love it! Howard Bentley was wonderful to work with and went above and beyond to make everything right. I will definitely be purchasing with them again!

All in all they were good. Typical car dealership experience. Traded in our truck for a newer one. Day after buying noticed two perfect dents on the front bumper most likely from transit and then noticed that they are making $10K on the truck we traded in so kinda stings a little

We worked with Josh Driver and he made the process extremely easy. He was very knowledgeable about the vehicle and honest in helping us find the right one. David Pair did a wonderful job in assisting with the financing. Honestly it was one of the easiest car buying experiences we have ever had. Will definitely recommend them to our friends.

This was the best buying experience I have ever had. We drove 2 hours just to get there and it was well worth it. Would definitely do it again.

Excellent customer service throughout the entire process. Isaac Scroggins was great and made the car buying experience enjoyable and hassle free.

Clint and I were very pleased with the service that we received at Howard Bentley. The Manager, Bobby referred us to an excellent salesman. He did a great job on keeping of what we were asking for on our trade in with yall. We will definitely be back in the near future. We hope that our used vehicle will help fill the lot and that other people will consider doing the same as we did to get yall back stocked up. Thank you for your services. I am also advertising for yall by wearing the t-shirts that we got. I work in a convenient store, so maybe I can send some people your way as well. Thank you and have a great day!

Bought a 2008 GMC Truck and had 6-8 days and started to have problems with. I called John Conner and he said for me to bring in and gave me a free rental till truck got fixed. Had to replace bad motor with a new one at no cost to me. Great service dept and friendly staff. I will be getting all service done in the future with them.

Awesome dealership. Josh was salesman I dealt with and he couldn’t have been any better. Never even had to go to dealership. Everything was done in one day and truck was delivered to me by lunch the next day for free. I highly recommend buying from these folks!

Great place to buy a gmc truck and get it serviced

My experience was very positive. Everyone went above and beyond to help me with renewing my warranty on my car. There were two things that had to be fixed before renewal could be done. They pulled up my warranty and found that the date was still good, they made the claim and it was approved. They provided me a rental car and said they would call on the next day. They finished the repairs, called me, I went and was able to renew my warranty. They compared the cost and length of time for two companies and that helped me choose the best one. I was so happy and very pleased with how they really treated me as though I was in their family! I want to call names, but I might leave someone out. I really appreciate everyones help!!!

Taylor Connor went above and beyond to work with us even though we live a few hundred miles away. Despite the delay in our delivery due to chip shortages, Taylor sent someone to pick up our current vehicle and repair it at no charge while we waited on our new Yukon to arrive. This was the best customer service we have ever had from a auto dealer. I would recommend them to anyone.

Super easy trade over the phone! Tyler was great to work with! Very professional no BS customer service! I strongly recommend them to anyone I know. We will be back when we need a new Tahoe or vehicle! We love our 2021 GMC dually!

Mike in parts deserves particular mention, but Devin in sales and the service dept were all very easy to work with. Our overall experience was exceptional.

The staff was very helpful and not pushy. They were fair and upfront with me on my trade and the delivery was quite easy.

I live an hour from the dealership and it is worth the drive. The service has always been great as well as the purchasing experience. Good people with great attitudes.

Awesome staff, very thorough and helpful throughout the entire buying process. I had a couple of issues with the new vehicle the next day and they continued to be very helpful even after the vehicle was purchased. I have also used them several times for normal vehicle maintenance and they’ve been awesome with that too. Would highly recommend!

Should we get the red, or the granit. We chose the red. A great place to shop for your next car.

Jake worked hard to find us exactly what we wanted! Greg was excellent, as was Mary. They made the process simple and easy!

On 2/24/21 I contacted Howard Bentley about purchasing a 2021 GMC 2500hd AT4 stock number mg806 ($79495). I was greeted by Hannah on the phone and I was forwarded to Julia in sales. We discussed the vehicle and my trade. I was asked to take detailed photos, provide the VIN number, vehicle information and all of my contact information which I did. Later that day I was forwarded a email with my trade value and the pricing structure. I had some questions about the pricing that I discussed the next morning with Julia on 2/25/21. It appeared there were a lot of missing details in which how they arrived at the price. I asked for total transparency and to break the numbers down. She called and we spoke multiple times working out these details and discussed delivering the vehicle. I then tell her about the trade difference another dealer had given me. I was clear I wanted to compare apples to apples. The other dealer (Laura GMC) had given me a similar price on the new vehicle I wanted to purchase as It was the exact same model and color choice. She told me they would match the trade offer Laura made me of $43,500 to get the deal finalized. I said OK lets talk about these other discounts. There was a $1000 finance discount that I didnt understand. She explained I must finance and use their banks in order to receive that discount. She got upset with me and made some rude comments whenever I asked additional questions as to why. I then spoke to a sales manager that was rude from the beginning and could care less about the sale. His final words were use our bank or pay $1000 more he paused then hung up.On 12/26/21 I was contacted by Hannah asking if she could help me in anyway to make this purchase. I explained in detail about what happened and she wanted to make it right. She explained the vehicle was still available to purchase and she was getting another salesperson & manager involved. They would call me within a few minutes to get this taken care of. I agreed for them to contact me to finalize the transaction and work out the smaller details. I didnt hear from anyone so I called her back around 30 minutes later. She answered and said well alot changed in 30 minutes and the vehicle is no longer available. We took a deposit on it and its sold with zero remorse. If I wasnt 320 miles away I would personally visit this dealership and speak with the owners as their business practices are very shady.

I was met and treated with courtesy and respect by Shawn. The routine oil change and tire rotation were performed while I waited. In summary, a good experience.

Great service! Jake and the vehicle delivery team were awesome and very thorough. We are very impressed with the entire buying process, seamless as we also bought out of state. We would definitely purchase from this dealership again and would highly recommend! Thank you!

Everything went so fast and smooth. I called about the van I found online, and Rochelle sent me more pictures and gave me a virtual tour via FaceTime. She got everything done very quickly, had great communication, and two days later it was delivered to my house, 4 hours away, for free! Great customer service, and the price was the best I have seen by far. I highly recommend this dealership!

Their service department/staff are great. My car was serviced quickly, my questions were answered, and I was back on the road.

I was very pleased with my experience at the Dealership. Everyone was very nice and helpful throughout the experience.

I dont care for your system. You have nice courteous people but I dont want to talk to a scheduler. I want to talk to someone in service. Check engine light comes on but by the time you will give me an appointment it has gone off. I dont like the truck and Im spending way to much time at your dealership with it.

This was the best car buying experience we have ever had. Would definitely recommend them to anyone looking for a vehicle. Our salesman Tyler Winkles was Very professional and personable. We will definitely be repeat customers.

Fast, efficient, helpful, and sincere. My purchase was completed entirely online because I had no transportation to the dealership. I live approximately an hour away from Albertville but since I had no way to get to work the next day, my sales lady took it upon herself to hand deliver my new car to my house around 8:30 pm after she had worked all day! That’s GREAT service!!

Jake Cranford and David Pair were professional, friendly and made me feel at home. They answered all the questions I had about the GMC Sierra that I purchased. I also felt like I received a fair deal, and the best deal, right away with no haggling. The truck is my familys second GMC vehicle from Howard Bentley Buick GMC, and we would go back there again.

Great place! I got my car here and considering a truck for my husband now.

Staff was friendly and helpful. Document signing was quick and easy. I have spent half a day in a dealership before waiting to sign docs. Yall had me out in 30 minutes once docs were ready.

Best experience I have ever had at any car dealership. Thank you and still happy with the purchase of my 2020 sierra slt.

Every time I get my vehicle serviced, Every one is always courteous.

Always excellent customer service! I appreciate the gentleman updating my system and fixing a recall, even though I was only scheduled for an oil change.

My salesman( Aaron Todd) is the best.He was very professional and he made sure that I got the exact suv that I wanted.

This experience was precipitated by drivability/safety issues with a 2020 Buick GX that had existed over 7 months. After waiting over 5 months on GM to diagnose and authorize Howard Bentley to correct the problem, my wife and I appealed to GM for a replacement vehicle. Howard Bentley acted as GMs agent in this process. Our experience with the Howard Bentley service team, particularly Jimmy Dowdy, and sales team, including Josh Driver and Jon Conner, was exemplar. Mr. Dowdy provided regular unsolicited updates on our 2020 Encore GX that has been in the service department for nearly 5 months, including a transmission replacement. Mr. Driver found a nearly identical 2022 Buick Encore GX vehicle for replacement and worked with Mr. Conner to handle all the transaction details - including transferring personal goods from the defunct 2020 Encore GX. It should not be forgotten that the receptionist, Brian, provided information and counsel through all this process.This is the third purchasing transaction and one of several service experiences at Howard Bentley. Based on these experiences, my wife and I would recommend Howard Bentley to anyone looking to purchase or service a Buick or GMC vehicle.

Routine oil change.The good: Very friendly and informative customer service guys.The Bad: When I got my vehicle back they did not refill the washer fluid, did not reset the oil life monitor, and over filled the oil a good bit.I’ll still use them. But hope this review helps them improve

Good.. experience...Clean waiting area...Friendly staff

First class service . Always looking to make your Experience at the dealership the best it can possibly be. Can’t say enough good about these people. Consistent professional service every time!

Josh was great. Our experience was completely positive. James W. Thompson

Your team went out of their way to process my deal quickly and professionally, thank you

I felt a more thorough check should have been made on my vehicle. I carried it in, Dec., 2020 for an oil leak, and it was determined to have a leak from the oil pan. I paid for this repair and I noticed the leak still was present. I did not return it to be checked until July, 2021 and was told it was the front oil seal leaking and the engine would have to be partially pulled and the pan will, of course, have to come loose again. I think this could have been taken care of on the previous call.

It was great! I took my vehicle which I purchased there, in for service! I waited in the waiting area while they serviced my truck. It was very comfortable. The staff was very informative & kept me updated on what they were doing & how much longer it would be.

We bought our 2021 Trail Boss from Leisha Wilhoite at Howard Bentley in Fayetteville TN. Leisha was very professional and friendly. We had a great experience with all of the staff and do not hesitate recommending them!!

All the staff was very friendly and helpful. Isaac was excellent to work with. We ended up having to bring all 3 of our children on the day we made our purchase and he was extremely patient with all of us! We have purchased from three separate dealerships over the years and this was the quickest/easiest purchase we have made.

Pleasant enough experience. Our salesman was very nice, knowledgeable and helpful.

Howard Bentley provides courteous, efficient service, along with good prices.

Julia Kay was so helpful with finding me the truck I wanted with all the features that were a must have for me. She found the vehicle that was in transit, strongly recommended I put a deposit on it as demand for the SLT premium plus was sky high, and kept me notified the entire time that I waited for it to come in. As soon as it got to the dealership, she let me know and I came by that weekend to get it. Working with David in the financing department was also a breeze. Thank you. I will absolutely come back to Howard Bentley I am still in the area and it is time for me to get into a new vehicle again.

Friendly very knowledgable staff. No pressure to buy but there to help and answer questions when I was ready.

The no hassle they expressed was amazing. Ive had dealerships call me and bug me just for looking at their website. The staff was excellent and the process was easy and stress free. Thanks to everyone on making my buying experience calm and stress free

Excellent service and exceptional work from our salesman. Very satisfied with our purchase.

Laz Gyorok was very easy to deal with. Came up from Birmingham so wanted everything to be transparent. He was up front about the truck, clean and no issues. Fair price in the market we are in mid 2021. Will definitely do business with Bentley GMC in the future.

It was a wonderful experience in every aspect. Diverse inventory; helpful, kind and knowledgeable staff; fancy building; ... .

Salesman was very knowledgable about the vehicle bought, but was not very accurate on accessory install times. Got to dealership at 9:30am and was there until 5:45 in the evening. That is way to much time to spend at the dealership, and then another 2 hours to drive home after completed.

The prices are so great at Howard Bentley, I flew across the country to pick up the car and drive back.From start to finish, the buying experience was perfect and exactly what I wanted. No crazy hidden dealer fees, they had the best vehicle for the best price.I even was picked up at the airport free of charge. The paperwork was all ready to go upon my arrival, and I was back on the road in less than 30 mins. No high pressure undercoating or extended warranty pitch hassle.There was a minor issue with my tire wear, but Jeff Adams and the staff at Howard Bentley promptly made it right and bought me a new set of tires no questions asked, even though they didnt have to on a used car.Buy with confidence, this dealership embodies integrity in an industry where that trait is usually lacking. just a great deal finished quickly. Ill be headed back to Alabama for my future car purchases!

We come in looking to trade in our Yukon for a truck. Sales person, Jeff Davenport, met us at the door. Explained what we wanted and he showed us exactly what we wanted. Test drove two trucks, one used and one new. Loved the new one and a short time later we were signed and received our new vehicle tour. We received over book value for our trade in and got us a brand new truck.

Straightforward pricing, clear and concise discussions, excellent customer service, no pressure and quick in and out. Everything I could want in the car buying process done well. Jared Gore is a great sales representative! He took care of all the details accurately. Oscar Hernandez was also excellent with interaction and clarity in the business office.

They did a Great job taking care of me thank you

Always professional, timely, and get the job done right. You are made to feel like you and your business is important and appreciated. This is the attitude of every employee that I have encountered.

Very nice people to deal with. Jeff was great.

As some folks might be skeptical to buy online, especially a vehicle that hasnt been test driven, I have to say my experience from start to finish has been excellent.Isaac is very patient, answered ALL of my questions easily and professionally. I would highly recommend his service to everyone.David is patient in working out the $$ details and we got it through the same day with delivery.Howard Bentley has a fantastic team and I have already told all my family and friends about my experience with pictures on Facebook too.I love my truck!!Thank you so much for an experience that is one of a kind.Rene Gibson

I was kept informed of the process every step of the way. Julia was great!

Everyone was so helpful and prompt with working with us. We were able to purchase the car from home and they delivered to us in Mississippi the very next day. Wonderful experience!

Nice customer service but when we were going to buy a car they lied about some part of the payment and wanted to increase it little by little but good thing we read every paper carefully and that didnt happen they even gave us a shirt

Rochelle Hendry offered excellent customer service. She is an asset to this dealership. She stayed late to assure I got in the vehicle same day and was just a joy to deal with!

Friendly service rep in and out quickly less than an hour good job 👍

Their was a good selection to pick from, we found the truck we had been looking for at other smaller Dealerships&purchased the truck, the sales personell was professionials7the experience was terriffic. Thanks Marvin.

It was great, no hassle, it didn’t take a long time to get paperwork and everything done and I really do like my choice with my new SIERRA AT4

I always find the staff friendly and helpful. They never try to push me into having unnecessary work done on my vehicle. The dealership is always clean and inviting.

Let me start by saying I live in Florida and this had to have been a great deal in order for me to drive all the way to Alabama. I ended up purchasing a 2019 5.3L AT4 fully loaded from Tyler. I’ve been shopping around since last October and this was the best deal I’ve ever found since then. I did shop around and no other dealership was able to offer what HB Buick GMC was offering. Not only was the truck already discounted but I qualified for additional rebates & they gave me what I needed for my trade in (which I was upside down on). I didn’t end up financing through GM, rates were too high imo, so I went with a local credit union. My sales rep, Tyler, did a great job coming through clutch and following through a sale that many others turned down because I was out of town. Great work ethic and great follow up throughout the process. Total process was about a week and a half of communication and multiple follow ups on behalf of the dealership. I am blown away honestly. By the quality of this truck and by the customer service. When a company goes above and beyond to not only earn the business but also give a little, truly goes a long way. I’m sure they will continue on setting the standard across the south for GMC BUICK dealerships. Amazing customer service. Shop here, you won’t regret it.

First of all, an actual person called me back Monday morning after I sent a weekend email inquiring about a certain truck. Other dealerships sent multiple texts and emails back to me each from different numbers, very confusing! Its still nice to speak with someone on the phone. Needless to say I bought my 2021 Sierra from Howard Bentley. Courteous staff made it easy and fairly quick, I will definitely go back in the future and recommend them to my friends and family...

Josh was awesome...Oscar was awesome...The two guys that delivered the truck were also awesome...And the AT4 is awesome!

I’ve purchased two vehicles from them in two months and both experiences were excellent. I shopped many dealerships (in 3 different states) and quickly realized Howard Bentley has unbeatable upfront pricing and a no nonsense staff. I’ll buy vehicles from this dealership as long as I drive GMC or Buick.

DO NOT RECOMMEND THIS PLACE.. For experience they did a horrible job my seat are leather and they left them full of oil grease not professional at all. Never fix the problem very disappointed

The sales rep and entire staff I worked with was awesome and very helpful throughout the entire process. They also have great prices!

Great dealership with professional employees.

If you are in the market for a new Buick/GMC, I highly recommend making the drive to Albertville! Just bought an Acadia from Rochelle Hendry and she went above and beyond to make our buying experience a pleasant one--very courteous and informative!

Fast friendly service. I would highly recommend!

Buying with you guys was great and easy. Would’ve given a 10 and 5 star if the door threshold wasn’t so scratched. I personally would’ve taken more pride than sending a brand new 50k plus vehicle with a really bad scratched up door threshold or at least offer to send another one being it snaps in.

My experience at Howard Bentley was the absolute best! It was very easy and a great expletive for me, a first time car buyer! I would recommend Devin Williams and Howard Bentley to everyone I know!

Quick turnaround on truck. Impressed. Jimmy is an awesome service advisor who treats you like family!

These guys know how to make you feel at home and definitely set the bar high when it comes to customer service.I’ll just put it plain and simple, you want real diagnostics a great and fast service team and a piece of mind when leaving knowing you didn’t get robbed. Well go check em out cause actions speak louder than words!

Jake, my salesman, was great to work with. He was able to manage the logistics of adding an accessory to it, coordinating with the financial team to have the paperwork ready, and work my trade-in price in just a few hours notice that I would be arriving. I’m very happy with the experience.

Everyone was polite and thorough. They offered me refreshments and were really nice

It was the best experience I’ve ever had buying a vehicle. Would recommend anyone to go buy from Howard Bentley and buy from Jake Cranford. Best salesman I’ve ever dealt with and everything was really smooth. No complaints. Love my truck and thankful for the great buying experience from Jake!

Spoke with a salesman about how interested we were in a vehicle but couldnt make the hour drive until Saturday due to work. We called everyday and spoke with someone. On Friday a salesman says oh we sold that on Wednesday morning . So why did they even bother telling us they were holding it until the weekend if they were gonna sell from underneath us. We understand business is business but a courtesy call or email would have been nice. Wont ever considered buying from this dealership again.

Jimmy did a great job taking care of the problem on my GMC truck in a timely manner.

Wonderful service, and a great area for the kids to play!

Have been to allot of GM Dealerships, I would say that Howard Bentley is Hands down the best I have ever been served by.

Good experience. Truck was delivered to my home. I accepted and then discovered that it had torque converter clutch slippage. I was a little disappointed that a driver drove it 60 miles to my home and did not report the vibration to the dealership. The service department was very responsive to my problem and scheduled a transmission flush which solved my problem.

The service department is top notch!! I couldn’t have asked for a better experience. Everyone treated me very well and did a great job fixing my truck in a timely manner!!! Thank you very much.

Quick in and out on day of purchase. Isaac and Tamara made the experience painless.

Great experience. My sales associate was professional and made sure the entire process went smoothly. In addition, I was very pleased with how quickly we were able to get the deal done. I will definitely consider Howard Bentley for my next purchase.