Jaguar was wonderful in getting the rear passenger window replaced in my Rover. There were imperfections from the factory that produced holes in the tint. Ruben went above and beyond to insure the window was replaced. Excellent customer service! Thank you!

Great place to have your car serviced and even better to buy a Car! We have bought two vehicles here and it was the best buying experience ever. Plus we love our Cars! The parts department is outstanding!

Amazing customer service..,prompt professionalism…I would recommend every Range Rover owner to get there vehicle serviced…

It’s been a while since I’ve taken my 2010 Jaguar XFR to this dealer. Mainly, because of the bad service that I received from the maintenance department. But they have a new Service Director (JJ Johnson) who took care of me and my vehicle . And provided the best service I’ve ever had there. Thank you JJ.

Love my truck! They even traveled over 3 hours to bring it to me and close the deal. Great staff,service, and place.

I called 2 days ahead for Towing Hitch and system to be added to my Jaguar F-Pace, R-Sport. We drove in from Eastern New Mexico and left the same day. The Team was on point, and extremely courteous. This is the best place to come to. Thanks Jaguar team!V/rBryce

Andrew was very helpful in getting my Defender in to check a potential coolant leak in a short amount of time before I was leaving for my vacation. I also love the text service that provides updates while the car is being diagnosed.

Reuben was absolutely amazing and made sure I was taken care of even though he was the only one working in service reception area. My problem was whatever they did in the shop (came in for an oil change and they fixed an open recall as well) my car four separate times on the drive home came out of gear and I couldn’t accelerate or anything. It had never done that before until yesterday leaving the service department.

The service is excellent! The people are very accommodating and friendly, it feels like they are my friends! Absolutely recommend Land Rover Albuquerque! Special thanks to Jon, J J and Matthew, you are awesome 😙

Ruben is an amazing service representative. I greatly appreciate his help and professionalism. Highly recommended!

Awesome customer service ...I am so glad we bought ours cars from jaguar of albuquerque. General manager Richard and Andrew service advisor thank you for the excellent treatment you guys are first class....

Very professional and informative. I love this place and the professionalism the showed me. I’ll be coming back.

Everyone was very welcoming and professional. Had an immediate answer that include details and costs for repairs. Plus they washed my LR4 which.

I enjoyed buying my used jeep from the dealership.Staff was able to work with my budget and got me a better than expected interest. My trade was fair.I would recommend friends and family to shop here.

A very good experience.I was just browsing to see what my next car might be, before I had to get something new. I really liked my car and I had no reason to replace it.Peter Stokes was great to work with - knowledgeable, helpful, friendly and very professional.The dealership put together a sale that really did feel too good to pass on.Great vehicle and deal, plus instant gratification. Everything worked out to my satisfaction.A follow up; I needed to replace a tire - it was easy to arrange and done fast. Everyone was very pleasant.

Prompt, thorough, professional employees in the Service Department. I have never been disappointed in their work.

Jonathan Fass and the service crew at Jaguar Land Rover Albuquerque are The Best! Personable, knowledgeable, providing the highest quality customer service of all the dealerships I’ve experienced. I felt taken care of and valued. Thanks

Friendly, knowledgeable staff makes the service visit a pleasure👍 Exciting to also have service specials available online!

I needed a major repair of my vehicle and it was a seamless experience. They diagnosed the problem, set up the appointment and gave me a loaner vehicle to use while they repaired the vehicle. As always they also clean the vehicle. I love this dealership. Great customer service. The rep I dealt with was so courteous .

Quality and Professional Service. Scheduling and completion of service times are accurate. Great prices on parts and labor.Highly Recommend!!!

Took my 202O Fpace in before a cross country trip to make sure all was good. My advisor John Fass, as usual, took excellent care me including providing a loaner. Much appreciated.

Every experience I’ve had here has been exceptional. I love the complimentary car washes, and great customer service. There are never any of the typical dealership hassles or headaches and they always take care of me and my vehicle the same day.

The people were very nice! Although, after buying the car I figured it would be detailed but car was really gross with splatters as well as crumbs and gunk hidden and had all the past car owners personal information as well as pictures of children still in the glove box.

Really fantastic service. Low pressure, knowledgeable sales and service, and extremely family friendly as we were searching for a new vehicle.7/2/2021 update:Have had my vehicle serviced here and have received excellent service. The service staff was fast and friendly and the work was completed without any issues.

I went in and inquired about a van that I saw. The sales agent went and brought it around to check out. Paperwork took a little longer than I thought but over all the transaction went very good.

I brought my LR Discovery in for service and warranty work. The staff from parts and service were fantastic, they kept me fully informed about my vehicle and helped me with all the questions I had. Overall it was a great experience.

All of the staff were very nice, not pushy, and accommodating. I appreciate Rachel being so patient with us and answering all my questions. I love my new Land Rover!!!

Staff was pleasant, service was quick, snacks and drinks were made available and my car was washed! Overall great service!

Mr. Trujillo was very helpful and accommodating. We didn’t have a reservation for a loaner and he took care of us. Would highly recommend him and his team at Albuquerque Jaguar.

Andrew, John and the entire team of Land Rover ABQ take care of My Son and I in all the vehicles they service and repair for us! Keeping us safe! Thank you Excellent!

Recommend service provided at a convenient time, at a reasonable price and I was in/out quickly.

As always, excellent service, friendly staff who works through the issues- service is 1st class

Very friendly. I had Mercedes S 63 serviced. Out of all the high end dealerships, they fit me into there schedule.Thanks!

Very friendly always take care of me thank you

Efficient, on time. Much appreciatedThank you

Easy check in and they performed all required services and suggested other work that needs to be done in the future. Easy and fast check out

Great service for my 20 year old Xk8. They are helpful & shuttle helps me get back & forth.

Outstanding customer service byReuben Trujillo! He accepted my vehicle immediately when I ran into issues late in the afternoon, he helped me obtain a rental vehicle, and kept me posted as my repairs progressed.

Fast and efficient.. right on schedule.

Customer service is outstanding. There whole team seems to take pride in what they sell, and service. I have bought 3 vehicles from Jaguar and I couldn’t be happier.

We were on a road trip from Florida to Northern Utah when our 2020 Defender started to give us issues. The repair would take a few weeks and unfortunately, we did not have a few weeks to wait as we were trailering a Can-Am and couldn’t not find a rental equipped for towing.Sadly, we had to leave our Defender behind but Johnny (GSM) and Richard (GM) truly took care of us like family. They knew we were in a bind and instead of taking advantage of the situation, they made us a deal of a lifetime so we could go on our way to finish our cross country trip. I also work in the car industry and could not be more impressed with the customer service we received. Oddly as it might sound, we are very blessed to have broken down in New Mexico out of all places because it led us to JLR Albuquerque.

Excellent service. JJ the service manager was extremely helpful.

Excellent customer service, friendly and accomodating.

In July 2020 I purchased my Jaguar 2017, March 2021, my brakes started making a horrible sound when backing out. I took it in to be serviced, a few days later, I was told that my brakes were fine, they had more than 80% left of use. No further explanation was given. The next day the noise was back.Took the car back a few days later. I believe who was the service manager told me that if I wanted the brake noise to go away I would have to install new brake pads/rotors at a cost of $1000+. When I mentioned I had purchased the car only 7 months ago, he mentioned brakes/rotors are not covered under warranty.I am upset and disappointed that a high end dealership has a service department that wouldnt work on making things right. The attitude of the service department shows a lack of professionalism/attentiveness/make you feel like you are bothering them.Now when I back out and my brakes make that loud noise, it shows not to purchase a vehicle from that dealership. This could have all been avoided by simply making the situation correct.

Excellent service, top notch staff. Simon sold us the car and I would absolutely recommend buying a car from him. Thank you for a great experience

I’m new to this dealership and am impressed with the awesome customer service. JJ is a star and I couldn’t be happier with his help and the help of his team!

Comfortable pricing on the weekend. Nice that it was pointed out by one of the representatives in Service. Overall staff was polite, and helpful.

Everyone at Jaguar Land Rover of Albuquerque made getting my Range Rover such a fun and pleasant experience. I appreciate all their hard work and the effort that they put in to make sure that I came out happy and satisfied with the car of my dreams. Rachel and Graham are amazing, the whole staff is! I highly recommend them to anyone interested in getting one of their beautiful vehicles.

Excellent customer service at every level! The staff and management are superb!

Outstanding customer service! The team paid attention to the details from the start and exceeded expectations throughout and after the buying experience. Price was right - true professionals I would strongly recommend.

The service department was very professional and worked quickly during my appointment

We bought a pre-owned 2013 Jaguar FX. Jaguar Land Rover Albuquerque proved to be a great place to buy a pre-owned vehicle. Kudos go especially to Johnny Malaspina who went over and beyond to negotiate a good deal and make sure we were happy with the car. He made sure anything we found unacceptable from windshield nicks to fading paint was taken care of properly. He sent the salesman, Tyler Murray, to our home to complete the paperwork because my husband Patrick was feeling badly. He even lent us a loaner car while the Jaguar was being attended to and gassed up the car, which no used dealer in Albuquerque does. And we most appreciate that he patiently took all of Patrick’s calls.

Ruben was very helpful and professional.

They took care of servicing my land rover in an outstanding manner. Called when completed. Car was ready.

These guys are the best they reprogram my transmission swap fast on my range rover A++++

Excellent customer service and attentive to what was requested.

This location was better than I expected. Typically when needing to maintenance my vehicle I choose every other option before I choose to go to the dealership because they’re known for charging an arm and a leg but having a luxury car also cost luxury prices, fortunately that didn’t happen during my visit. I originally just went in for an oil change and they told me it would take an hour and a half and they also included a complimentary car wash and full inspection of my Range Rover Evoque. I was pleased with how everyone was wearing masks and keeping distance. I ended up waiting 2 and a half hours so an hour over what they originally told me but the associate helping me discounted me quite a good amount for my patience! Definitely will be coming back again for any future maintenance or purchases.

Took my vehicle to have a flat tire changed at 8:40am on a Monday morning. My tire sensor turned on weeks prior so I took it into ABQ Land Rover to have them check out the tire that had the low sensor on it. They told me something was wrong with the sensor and simply turned it off, that I didn’t have a flat tire. I then found myself four hours away from ABQ Land Rover with the same low tire sensor on and a nail in my tire, the same nail that must have been in my tire when I took my car in the first time. I’m not sure that they even checked my tire at all.On Monday morning when the manager came to inform that my car was ready (tire changed & exterior wash), we walk outside to my vehicle to find that my car is still a mess from the snow storm. I then asked the manager if my vehicle had even been washed? He proceeds to tell me that the man who washes vehicles at this dealership doesn’t do a good job but yes, he did wash my vehicle. I laughed at his remark, thinking he was kidding and that of course, an employee at a luxury car dealership wouldn’t respond in such a way but would make it right and take it back to wash it again. Nope. He continued to ask me when I get this link emailed to me to review my services, please don’t leave one star because that will hurt them but to please just leave my feedback in the text box.I was definitely frustrated with this type of treatment, but not shocked from this dealership whatsoever. My family WERE long term customers at this dealership for no other reason than it simply being the closest dealership in New Mexico. Not for any other reason, such as workmanship or customer service because it just isn’t there. After gladly switching dealerships years ago because of ongoing treatment much like this, it is a reminder of why we only go there when there is no other option such as a specialized flat tire.

Yearly oil change/check-up today...always great service, professional and I trust their work- they were very kind to give me key chain today as well.Ill see you when my next service is due!

Ive been totally impressed with the service at Jaguar . They are very knowledgeable and helpful, Im glad they are in Albuquerque.

The folks at this JLR dealership provide the level of service and care that you’d expect for your luxury vehicle needs. Any questions I had were answered or looked into, and the service was just fantastic all around. I not only recommend going through the dealership to ensure your warranty is adhered to, but also because you will get your needs met (and then some, as seen by the nice complimentary wash that was also provided). Thanks, y’all!

I had the best experience at the Albuquerque Jaguar dealership that I’ve ever experienced when purchasing a new vehicle. Rachel Cordova was so friendly, experienced, knowledgeable and really helped me to get into the car of my dreams, while keeping me within the budget I sent out for. They treated my fiancé and I with respect and kindness the moment we walked onto their lot.I absolutely love my 2020 Porsche Macan. Thank you for all your help, and kindness.Brenda and Cruz

Today, I am amending my review. While the service is still quite good, I felt taken advantage of by the way I was billed. I was charged an extra $14.96 for Shop Charge for Repair Order. What in the world is that? My service advisor stumbled when I asked for an explanation. Basically, he finally said it is for equipment they use. For what? And isnt that a cost of doing business?Realistically, they were just doing an up-charge to add more profit. I will be talking with management, because this is a major reason that persons like myself quit going to dealerships. And I have patronized this dealership since they opened years ago.~~~~~I received excellent service today. JJ made is easy to make my appointment. Today, Reuben was my service advisor, and he couldnt have given better service. Very professional and knowledgeable! They took care of my issue (a software update, as it turned out) efficiently, gave my hot rod tender, loving care and a car wash, and returned it to me better than before. Thank you.

Every person I spoke with was beyond helpful, courteous and compassionate! What more could a customer ask for. I’m grateful.

The service department is absolutely awesome! The guys were very helpful and professional. 10 out of 10

Excellent service. I walked in with an issue and was helped immediately. Service employees were professional and courteous. I will definitely be returning for any future questions or issues. Thank you for the exceptional service .

Amazing to deal with!! Erica is the GOAT

These guys are great!What a fantastic staff.So professional and good with the customer relations.Highly recommend them!

Super easy to get in to get your car serviced. Friendly staff and good service team.

This visit was a very good experience. Service personnel were helpful the team identified repairs that needed to be made. Communicates accurate times.

On the positive side: The dealership has always been supportive to diagnose mechanical defects and they provided a loaner vehicle for the most recent service. However, I am discontent with Jaguar service for the following reasons:- Replacement parts on my 2003 XJR fail early - in some cases soon after the warranty expires. Examples: new $$$ front CATS shocks failed after 2 years/20k miles, new $$ motor and transmission mounts failed after 5 years/50k miles, new $$ fuel sending unit failed after 6 years/60k miles- Jaguar customer service USA was not willing to support an accommodation- The annual repair cost of my 2003 XJR decreased only 20 % compared to my 1991 XJ6.Poor reliability remains an issue.Update 11/02/2021My appreciation improved, since the dealership diagnosed and repaired a bad MAF - PCM connector that has been misdiagnosed elsewhere.

Very professional staff and received the best service!

Everybody is always so polite and on top of keeping me informed during my visits.

My Range Rover Sport Autobiography needed to be serviced for a couple of months but since COVID, I wasn’t able to go anywhere, especially to a different state. So, I finally was able to take my car. I called and talked to a very nice lady that assured me that they would take good care of me, even tho I had purchased my car at another dealership.I was able to make an appointment for the next day which I was very thankful that i didn’t have to wait for a couple of weeks. One dealership in a different state had told me July 11 was first available.I took my car the next day (4 1/2 hour drive one way) to have it serviced and told them I would wait for it. I was there only 1 1/2 hours! I got there a little early and they took it right back and serviced it and got me back on the road to home in no time! Thank y’all so much for the great service! I will definitely come back!

R Trujillo was very informative and professional. Car wash person did a terrible job.

I was very pleased with the Customer Care and the excellent service on my Range Rover! Thank you so much!

Rachel was excellent and professional. Overall great experience

The Land Rover team here in Albuquerque displayed top notch service. Very professional and enjoyable to work with. I usually get my oil changes elsewhere but will be coming out from here on out. Thank you!

Update for 12/1: Water pump slow leak found. Eventually handled sending a quote to the dealer that had replaced the pump prior to purchase. I’d have no issues with taking a bit of time given the circumstances but the work was far from the usual quality.Car was returned dirty with coolant hand prints all over the hood. Combination of dirt and coolant left some nice abrasions on the paint. It can be corrected but seems a bit insane to pay dealer prices for such a lack of care. I’ll find somewhere else to have my Jaguar serviced.Took the time to address my complaints and took the noises I was hearing seriously. After inspection discovered the supercharger snout and high pressure fuel pumps needed to be replaced.I dont look like a typical car guy but they were professionals and listened to what I thought. Probably helped I was right on the money!Thanks Jaguar! My F Type is making all the right noises again!

The team at Jaguar Abq were fantastic to work with!! Danny and Peter were both professional and yet very accommodating to our needs!We love our new Jaguar and would definitely recommend them to anyone!!

Had my oil change done to my 1997 Discover XD, and was complimented, more than once by the attendance there. They did a great job on my oil change and they filled my ac at no charge.

I had a great experience, I bought a used Honda Crv car but it looks new and well maintained. I am happy with the overall transaction. Thank you Mr. David and Simon for making my transaction fast and convenient.

Reuben has always taken care if my Jaguar...thanks Reuben Trujillo

Service department is top-notch. Jon was extremely professional and making sure I was taken care of. Jon is a superstar!!!

Excellent service along with a relaxed and pleasant dealership environment. Quality cars and personnel.

Great service and honest, I can appreciate when a company stays on time and even a little bit late to make sure we got our car the same day!

Ruben was an outstanding, he explained what needs to be done in the car. He keep us up to date about how the car was going. The person who fixed the car, he did a great job. We did not new who was but can tell his commitment to do a good job. Thanks a lot for having employees like them.Jesus & Elda Garza

Albuquerque Jaguar, Land/Range Rover never disappoints. They are responsive and provide excellent customer service. I won’t go anywhere else!

Good customer service, timely repair. How ever I’d pass on the complimentary Car wash. Land Rover ABQ uses harsh detergent based soaps that strips wax and other vehicle protectants off your vehicle.

I recently bought my 1918 Jaguar XE from Arizona and had it shipped to Rio Rancho New Mexico were we reside. The car had over 48,000 miles. The same day it was delivered the check engine light was on. I was devastated. I called the place I bought it from to see if they would make it right. They had me take to a mechanic shop near me and said dont take it to the Jaguar dealership, theyll overcharge you. Im 60 years old and have always used the dealership of the vehicle I owned, anyway. Cudos to the Jaguar Dealership in Albuquerque, New Mexico. They diagnosed my Jaguar and it had 3 things wrong i thought oh my goodness what is this going to cost me. Jaguar dealership fixed everything and did it under the remaining factory warranty. Im sold, Ill only use the dealership for any and all repairs and routine maintenance. Thank very much. Timothy Goodrich

Was kinda skeptical being all the bad surrounding taking vehicles to dealers for service. From start to finish this place is professional, kind, techs are super helpful and knowledgeable!!!!! Prices were super fair and affordable, suprising even more so than the supposed foreign car shop in had just been to prior!!! Just wanna say dont be scared to bring your Jag or rover here!! Awesome experience.

The service department is phenomenal. We got there a little before opening and Jon was there to let us in. The issue was resolved in less than an hour and they had all the parts on hand to take care of my F-Pace. We live in Texas but I will be using this Jaguar ABQ for all my needs! This is what world class service should feel like!

Happy with service received. Clean, cozy waiting room. Reasonable price. Would recommend for auto service needs.

Returning a leased vehicle from another dealership. I wasnt intending to lease a new Land Rover but the salesman and manager, without any pressure, offered me several different deals and great incentives. I have dealt with other dealerships in the past who did not provide the customer service that I received at Land Rover Albuquerque. They truly value and reward customer loyalty. Kareem Butler and Danny were very professional and friendly.Sincerely,S. Wilkes

We had a car detour on our vacation. From the first call to the final exchange all of the associates were kind, courteous and professional. Reuben was a fantastic service advisor and he made sure my daughter and i were back on the road as quickly as possible. He also followed up the next day to ensure we were ok. His attention to detail was much appreciated.

We recently purchased a vehicle from jaguar and found the customer service to be outstanding! Chad was a great sales person with no aggressive tactics. He was down to earth and very personable. The Finance Mgr Rama, was also very nice and didnt use aggressive tactics. The whole experience was painless (other than the time for all the paperwork, but we cant get away from that) and I would recommend buying your next vehicle from them. Everyone was very professional!

We were pleased with the service. They were courteous prompt and thorough. We would definitely take our vehicle back there again.

Awesome experience at Jaguar of Albuquerque!! Ask for RACHEL, SHE IS AMAZING !

My overall experiance was outstanding! The sales person, finance manager and General Manager were extremely nice and made things really easy to understand. They really helped us with achieving a good deal, and the sales person spent over an hour explaining the ends and outs of the Range Rover. I really appreciate the kindness and caring provided. I will definitely be back to purchase another vehicle

The heater doesnt work in the car we bought. This was not disclosed to us before we bought it. It is an expensive repair.