The young man in the mens department was very helpful. Very polite. Hate the mask issue especially because Im vaccinated and have proof.

It could just as easy be five stars. The store was neat, clean and organized. Staff friendly but not pushy. Returned one item no problem. Checked was nice and willing to exchange or refund or subtract from the new purchase. Its nice to be treated like that. A good place to shop.

I had a good experience shopping at this location. All associates were friendly and doing their best to keep the store tidy and clean! The one difficulty I faced we’re waiting times, mostly for the dressing room then again at the register. I could tell that associates were doing their best to keep people moving and that’s the kind of effort I appreciate during times of long wait. I shopped around the mall and could not find better prices than I did here, I should have not wasted my time elsewhere, JCPenny is where it’s at! Next time I need professional clothing, I’ll be returning to browse your great collection!

I went to JCPenney today to pick up an online order. There was a bit of a wait in line and when I was greeted everything went well. I was asked for my ID and the cashier brought my order promptly. I was wished a great day and thanked.

Love JCP, wish the store was in a better area but they always have good deals.

Still a quality department store. Friendly, helpful staff.

Oh my goodness.... I had a fantastic experience getting my four year old great grandsons birthday pictures taken! Marielle was so patient and so persistent she got absolutely amazing pictures!Ive been taking my family to JCP portrait studio for years and Ive never been disappointed. I have to say though, my little guy today was a bit more wiggly than the average child! Thank you, Marielle and JCP

Love the clothes that they have over here at Kohls! They are good quality and the prices are pretty good. I love their candles as well. The store as I go One stop shop for gift-giving or Christmas shopping!

I found a really nice blouse on sale. Thats always good.

Its fantastic! I love JCPenny! I love all the discounts and rewards its amazing! And they have great merchandise. The only thing of theirs that I do not like is their Womens pants. They fit me horribly, but, again, that is just me. Everything else in that entire store is fantastic. And its clean and the salespeople are courteous and its an overall pleasant time in there.

Salon vist. Everything is good. Every one is friendly

Jc penny is the place every time we need we get no disappointment ever.

Love shopping at JC Penney unfortunately didnt find much this time, school kiddos got there first

Not enough staff. Had a great experience with one cashier and a terrible experience with another sakes assocuate/cashier. It seemed like she had some sort of mental condition. Extremely hyper, talking nonstop, and not a good listener. I tried three times to get across what I wanted in my product order and when the product came in, it was totally not what I had ordered. There are never enough sales associates. Customer service is just not the companys priority. Unfortunately, a sign of the times.

All the clothes for plus size women seem frumpy. No Size 12 jeans that I could find for women. Only 1 dressing room. Cashier was nice.

Only because of Junko the cashier! She has amazing customer service.Store was clean and organized, bathroom clean. Although some jean sizes are slim pickings. I would recommend order online for pick up.

I found what I was looking for 😃 thank you very much 💕💕 lots of love ❤️

Great prices today for tax free weekend and the workers were a great help

I went to JCPenney Salon and I do have to say I am very pleased Ive been there twice two different hair stylists and both wear great had OMBRE done haircut this time and Im very pleased 👍👍😁😁😁❣️❣️thank you Julie

Employees are courteous and very helpful. Look for coupons prior to arriving, typically you can save 20% off most items. The store is always clean.

It was good to see they had several people working in the mens department. Often you cannot find any help. The checkout lines were long however. Each pod had no more then two cashiers and some only had one.

Found a really great pair of dress shoes for my wife at half price. However, paying for them took some time, as staffing seems to be short. Our clerk was very pleasant nonetheless.

JC penny was nice and clean they also had a dressing room which was awesome!!!!

Okay. Online says 100% cotton sweatpants available. Do not have available.

Once the app behaved correctly the service was great.

Im not much of a mall shopper. Needed a long sleeve shirt for Easter. Checked out another department store 1st, but there was a small selection of mens clothes. Then i went to JCPenney. I was surprised to see an entire floor of mens clothes, shoes, suits, sports wear, etc. Some areas were clothing was for a specific brand. Im definitely coming back to get my clothes.

It was great found what i was looking for 4 star

I love shopping at JCPenney. Many different styles to choose from & great prices.

Didnt care for this penny says much they had signs that said things were marked 30% off but when you went to the cash register they werent marked down at all.

Ordered on line. Went to pick up item for my lunch hour. Was in and out in 10 min. GREAT SERVICE!

The employees were friendly & didnt do anything wrong, but it seemed like they were either overworked or just trying to get back into the swing of working again..? Not sure, but they just didnt seem very happy to be there.

Pennys had no place to wait for some one in the beauty salon. The main doors on the south side had no handicap buttons to push to open the doors. The handicap doors were a distance away, which would not work for some to walk to and use.

The women who cashed me out “Junko” was very nice and funny. Very great customer service. Definitely will be revisiting. She needs a raise ! 🙏

Love JC Penneys they always have great sales

Excellent hair cuts. For about 3 bucks more, you get a wash and blow dry. My wife loves Kat.

I really dont like giving bad reviews; if you see my other reviews youll see Im pretty fair.HOWEVER, the Staff here is grossly uneducated on rudimentary things. Recently I spent about 35 minutes trying to get someone who knew how to redeem an eGiftcard (which is supposed to be more convenient).The clothes selection is just fine. The sale prices are just fine. The cleanliness of the store varies, because depending on the section and what time of the day you go. This is understandable because its a busy mall, but again if the Staff was on-top-of-it this would not be an issue.

New Big and Tall section cheaper than anywhere else in town. A much better selection too

I love JCPennys. Good styles, quality clothing, super cute shoes, and their workwear is amazing! Clothes and accessories for Men, Women, children and they also carry home essentials like pillows, towels, etc, and they have Sephora! What more could a girl want?

Steph was wonderful! Little is to be said to tge kid with stringy black hair on the other refund registrar She had found me a phone charger but when I came up to be helped she was still busy so I told him what she had found for me over on her side and I pointed it out and she brought it over to him and tried to explain that she wasnt sure it was the right one and we should see if it fits my phone and as she continued he raised his voice over hers and drowned her out HOW RUDE !!! Then he half #**## acted like he was going to check it and I just bought it just left. And it didnt fit!She was trying to save me a trip back.

Stopped in to find a new cologne for my hubby. Love the knowledgeable, friendly people behind the counter.

I only went to return something I ordered online that didnt fit. The quality of item ordered was good just too big. I used to shop here quite a bit. I decided to walk around and I was so disappointed in the quality of most of the items in store. Items appeared to have been washed and lost their shape. A plain white tshirt was $37 and looked like it had been washed/stretched out 2 sizes. Very sad but maybe why they are struggling. Plus check hours before you go. They do not have normal pre-covid hours of business.

Junko gives the best customer service Ive seen in a long time! Give her a raise!!! Also Sephora girls.

We get family photos taken here and twice bought blinds for different houses when they were running a 50% plus 10% off (so 55% off total) sale.

Last time I came here was on a day where the foothills were getting snow and the test of Abq was just cold. It was the slowest Ive ever seen it. It was great. I was greeted by an employee as I walked it, and that was it. I was looking for shoes and not a single person came by or was around the area. For 30+ minutes I just went around, trying on shoes without a single person around. It was great. Ever wonder what a zombie apocalypse would be like and you go into an empty mall? This was the closest Ive come to experience that ever. When I finally finished they were incredibly nice at checkout. Best experience at JCP ever.Other than that, there are hundreds of pairs of jeans that are not your size here, and if there are some of your size, itll be incredibly hard for you to find. As most people just leave the clothes theyve browsed through a mess.

Loved it full of history definitely return

I didnt have to wait too long in line but I did go to the store a little later into the evening. I had a return to make and did a little last minute Xmas shopping. When I got to the counter the store associate seemed a little annoyed (rolled her eyes and was huffy puffy 🙄😤 ) with the item return but after a few thank yous to her she seemed to lighten up. The door greeter didnt greet just motioned me to come in. I liked that it wasnt crowded, I didnt see cleaning of counter check out between customers. So my in person experience was just ok.

Use to have durable items. most now are made in china !

Difficult to find fitting room. Almost no help on rhe floor. Only one cashier open.

Hot inside, clothes is some tables just a mess.

The store was a bit messy, probably due to back to school shoppers and a shortage of help.

Ordered jeans for my father on line. Wanted to try their curbside pickup. When I received email saying jeans were in, I parked in the designated spot and checked in electronically telling them which spot I was in. I sat for 15 minutes with their text saying someone would be there shortly. After another 5 minutes I tried calling the store. No one At the store answered my call. I finally had to go in. 2 sales associates are at the registers and were not busy. When I told them my difficulty in being able to get curbside service, one told me they had not seen the notification that I was waiting. Okay...... hard to believe since I had 2 texts acknowledging me. Both associates didnt seem to care that I had waited so long or that I had to come in. Both associates had very little concern annoy the lack of service or the fact that no one answered their phones. I was trying this to see if using on line ordering and curbside pick up could be helpful to me 95 year old mother who had mobility issues. Please retrain your associates in customer service and in manners!

Its very clean and every one is nice and they have sales 24/7

Not enough cashiers. Had to hunt one down.

We always find what were looking for here! Junco helped us alot!

Excellent customer service.

Great sales great products.

It was great. Had to wait in line outside for about 30 minutes or so. Otherwise once we got in the shopping was good.

Very hard to find people to assist you. Customer service is not a priority. Clothing selections were lacking.

They are having a great sale on jewelry.

Im in spent $104. But saved $112!!! Woo hoo

Purchased Relic Watch just a year ago and was told..I would get replacement battery..Well went today to get it replaced and was told..They are not doing any replacement..Bad service..Will never by any more Jewerly from Jcpenny..#Fact

The salon staff is always so friendly and welcoming! Lee Ray is the best stylist I have ever had. The salon is clean. I always feel very safe!

Salon is great. I recommend Chad Tahy he is very talented.

They need signs for people who are visiting. Got lost in there trying to find the exit and to the rest of the mall.

They took the time to help me out with a real difficult return it got pretty crazy but they still maintained the professionalism and got it done.

I think they need more cashiers open., not one cashier on the 2nd floor.

Good selection. Little disorganized but great deals to be found if your willing to dig.

Love there clothes...

Overpriced jewelry and hard to access during COVID. The staff was nice and able to help with any questions.Accessibility side note: I recommend calling the location for further information.

It is a sketchy mall. The people who work there were very nice.

Not enough cashiers.... .... Always long lines. Over priced in my opinion..

Great shopping experience, good selection.

I went in hoping I could find something to buy I could wear but no going. The prices are high for what you get on a lot of clothing. The styles are dead. Sorry JC but Im not shopping there anymore. The store is dated and by that I mean outdated, cant keep up with modern stores and prices.

The South doors were not handicap equipped for me to with my knee post surgical scooter. I also had to use elevator which sounded and felt unmaintained and unsafe. The store was well stocked. There were no sales associates available for questions or assistance. The checkers were very kind and helpful. The manager was EXTREMELY accommodating.

Great deals and clothes...

Neat store but no coupons on apparels even with the Pennys card

Lotta people but shopping is not a bad experience for the most part. Occasional idiots that dont understand why were wearing masks these days. Still, Penneys has what we needed.

Great (actual) service and great prices!

JCPenneys is a good retail store to buy all the clothing that you need for men and women and children. They also sell bedding and pillows and Jewelry and cooking utensils and pots and pans. Ive been shopping with JCPenneys for a long time. I will always shop at JCPenneys.

Easy returns. Clean, organized.

I get all my wardrobe and shoes good prices.!!!

Nice sale on dress suits had to get it

Cynthia in the Home Department is absolutely amazing...! Helpful, kind, and knowledgeable. Highly recommend.

Better selection than Gallup store.

It was like the Twilight Zone because nobody was in there but the staff was amazing and helpful

It was ok !

They have lots of good clothes and deals even after the holidays

Great selection of many fine things

Jeans still expensive $45-$70.00 depends on the name brands. However I found some excellent deals on shirts and T-Shirts. 3 different colors and brands for $6.99 each! Great Choice and great Christmas after Sales!

Some good deals.

One of my favorite department stores!!Beautiful clothes at reasonable prices or on sale, unbelievable! This place has everything that you need and want. Clothes for the whole family in every size and style. Shoes and coats too. Mattresses and home decor. Fun

Great deals!

I found the little black dress, Ive been looking for, perfect fit and at a great price.

Helen helped me a great deal with finding some pants that would fit my body shape. Also, Jeanette (I think that is her name) helped me as well. Great prices today.

This store has a new look to it from past years. They have large general clearance sections and its pretty well organized. I like that one has an option to pay reasonable prices for quality items and still get deep discounts at the same store.

I would give 5 stars but check was painfully long. Great prices though!

Great found the dress I really wanted!!!

I like shopping at this location but the restrooms are always extreme gross and smelly. Plus the top floor never has music and has a dirty floor. The associates are nice and the selection is nice.

Long time I havent been there but I love it

Ida in womens bras was wonderful!! Very helpful, first time I enjoyed shopping for a bra. My mother and I both bought a comfortable bra that we are happy with.