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Herndon Audio
1316 California St NE, Albuquerque, NM 87110, United States
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Herndon Audio
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jo
Review №1

Brian was great to work with concerning an upgrade to a rack from HRS. He was very easy to meet and spend time with. For me, I had no experience with Racks and Brian was able to steer me in the right direction. I cannot say enough positive things about his style, organization and follow-up skills. I live in Houston and bought the Rack from Brian in NM.Thank you,JG

Re
Review №2

Brian Herndon of Herndon Audio has provided a quality of service beyond what was expected within the price that was expected. His technical service was expert and I am very happy with the final product. I highly recommend his services. Linda

Gi
Review №3

Brian was great at working with us to upgrade our existing audio system and to customize the installation to suit our unique outdoor areas at our home. We appreciated that he drove down to Las Cruces to do the job in what was a long day for him. Thanks Brian for the follow up too!The Nielsen’s

Vi
Review №4

We are on a tight timeframe, to rewire our home theater system, which was a tangled mess of wires, in the midst of new flooring installation this week. We called five home theater experts, and Brian was the only one who offered to do the job this week, the day after we called him. He presented a few options, cleared out unneeded wiring, and left the wiring in good, streamlined shape for the floor installers to finish their work without any delay. Thanks for coming to our rescue, Brian!

L
Review №5

He was amazingly nice. Answered all my questions and even gave suggestions that wouldnt necessarily garner him a sale. He was honest, helpful, and listened to my needs/wants.

Hi
Review №6

Brian Herndon is extremely knowledgeable about his business and great to work with, I highly recommend him!

Su
Review №7

Herndon audio is just the best. Anyone interested in high fidelity and quality in home entertainment centers install, should call Brian. As someone relatively new to the area, he was a real find, set our existing turntable and hand built speaker system up and coupled with all with new component needs, and then our entertainment center for movies and etc. Brian has been awesome to say the least :-).Give him a call. Tom Sharpe

Bo
Review №8

Outstanding work! everything works like a charm!

Je
Review №9

I could not get a remote from the manufacturer (no response from the manufacturer). I contacted Herndon Audio and talked to Brian and he ordered a remote for me. When it came in ha contacted me and shipped it to me(I live in Southern NM). He was very professional and knowledgeable of high end stereo systems. Highly recommend you call on Brian for all your stereo and home theater desires.

St
Review №10

What a nice experience. I called Brian about tuning up a 25 year old SOTA Sapphire turntable. He looked it over and adjusted the suspension. When I went to pick it up he had integrated it into one of his amazing sound systems so I could hear the full potential of this turntable and reviewed all the possible upgrades SOTA offered. Spent a nice session listening to some vinyl. It was like going to a friends house to listen to their two channel stereo. Not a high pressure trip to a high end stereo salon. Ill revisit Brian in the future as I upgrade my system. Brian brings, knowledge fun and a gentle spirit to Home Audio.

Da
Review №11

Brian is absolutely the best! Totally flexible and responsive with scheduling and set me up right, with a blend of what I already had and some awesome updates from his inventory. Don’t go anywhere else in ABQ for home audio!

Br
Review №12

Brian has many years experience and a vast knowledge for home audio.He spent a couple of hours demoing speakers to help me find what I was looking for. He went above and beyond my expectations.Highly recommend.

Ju
Review №13

I learned of Brian through word of mouth four years ago. I was interested in a high quality system for my new home, but I would not consider myself an audiophile. He set me up with new speakers, a DVR and receiver AND showed my how to use them. I have since bought some other equipment from him and am very pleased with his ability to work with my price point, the quality of sound from his products and his service after the sale. He responds quickly and professionally when I contact him and has solved any problems or questions I have had - mostly due to operator error! I highly recommend Herndon Audio!

Jo
Review №14

Brian is very competent, friendly, and tremendously accomodating! I was worried I may have damaged my turntable in a violent cueing mishap... He met with me outside his normal schedule to look at it, and had things diagnosed and tuned up better than factory in the same day. If you are looking for expertise and friendly personal service in a local audio business, look no further.

Br
Review №15

My experience with Brian and Herndon audio has been exceptional. Brian is a very laser focused professional. He has many years of experience in the home audio field and is very willing to share that knowledge. He has selflessly helped me in set up of equipment that I already owned and knowledgably guided me in the pursuit and purchase of new equipment. He has taken on brands he has faith in and feels encapsulates the high end audio listening experience in a wide range of affordability. His in-home listening room is very comfortable and expertly set up and tuned.

Je
Review №16

Brian is the best! He has many years of experience and it shows. His customer experience is some of the most top notch I have ever dealt with. He was able to match me with an amazing stereo for what my budget would allow. I previously had been to other higher end audio stores in town and they attempted to sell me more expensive gear that didnt sound anywhere near as good as the stereo Brian matched me with. He took his time 4 hours on a Saturday demoing lots of different styles of music to make sure that I would have the best setup for my taste in music. Then spent another 4 hours on Sunday hooking everything up for me and making sure everything was fine tuned to deliver the absolute best sound. I am blown away by the sound I was able to get for the money and by Brians customer service! If I could give 10 stars I would!!

Pa
Review №17

I needed help finding someone to service a few components. Brian was quick to reply, polite, and gave me a recommendation. Thx again Brian.

Ti
Review №18

Awesome sounding products at reasonable prices. Full service company. They came over to assess my needs, recommended some products, and completed the install and set-up flawlessly. Spent lots of time showing me how everything works so now I can run everything. Ill definitely be using Herndon Audio again and recommending them to my friends.

Jo
Review №19

Brian really knows his audio equipment! I gave him a budget and he put together a stunning stereo + surround sound system. He installs and calibrates to the room to maximize the sound. Honestly, I dont think I knew what I was missing by not having an amazing home theater setup.

Wi
Review №20

Brian was friendly, incredibly knowledgeable, and generous with his time!

Ma
Review №21

I just bought a pair of Magico S5 Mk2 speakers from Brian at Brian Herndon Audio and Brian made it a great experience. This is the first time I had dealt with Brian and I would now recommend Brain as the go-to person for anyone’s high-end audio needs for several reasons. First, Brian is just an easy and interesting person to talk to. He is an electrical engineer who has been in the high-end audio business and music for years and likes to share his experience and information, i.e., he likes to talk music and audio. Brian is also very patient in answering questions about components and placement of components in your environment. He came out to my house and helped me set up the Magicos for example. Brain also over the years has developed a really keen sense of audio discernment, he just hears audio equipment really, really well, which is useful when he is trying to help a customer decide what components to buy and how to place components in your environment. And finally, Brian is fair in his dealings and always willing to help even if that means directing a customer to another dealer who might have a component that Brian does not have access to. I highly recommend him for all of your audio needs.About me: I have been actively engaged in enjoying high-end audio through many different system configurations for 15+ years.

Er
Review №22

Great to deal with a audiophile when you are looking to upgrade your sound you want honest input and with Brian you will get that. I wanted to upgrade my speakers and the price of the Elac’s I purchased was great. Brian is my go to from here on out for my audio equipment. Didn’t think you would find a source for this level of equipment here in Albuquerque guess again. Reach out to him you will be surprised with the level of service.

Je
Review №23

I contacted Herndon Audio to have Brian install a new cartridge on my Thorens vintage turntable and connect a headphone preamp. Brian was exceptional in terms of communication, hands on expertise, and overall audiophile knowledge. He arrived on time and finished the job expertly within one hour...I am extremely satisfied and recommend him to everyone without reservation.

Ju
Review №24

Awesome cistomer service very friendly . would recomend

Ds
Review №25

- I purchased the Elac UB51s from Brian / Herndon Audio and I am very pleased with the result.- When I talked to Brian, I mentioned I was on a bit of a budget and he dedicated himself to finding a way for me to get great sound at a price I could live with.- When Brian delivered the speakers, he took the time to explain how to set up and use my new system to get the best sound out of my purchase.- Overall, I am very happy with my experience! Its nice to have the feeling that someone has my back if I ever run into trouble with my system, which isnt something you often get when compared to online shopping.

M
Review №26

We have used Herndon Audio for purchase of three separate audio systems. The support we have had through education of the products available and in set-up has been phenomenal. Brian has helped us see (and hear!) the quality of products out there, encouraged us to find the best quality for our price range. Brian is a true audiophile and his enthusiasm is infectious. Even so, we never felt any pressure to buy more expensive products and, believe me, there are plenty. Brian truly believes in and is excited about all of the products that he sells. We have also attended his seminars on new products and it was fascinating to hear about the products and new technology in audio even though they are way over our heads!

JR
Review №27

For all your home audio needs don’t hesitate to contact Brian at Herndon Audio! He is very professional and knowledgeable about all things audio. He helped me setup a home theater and dialed in a perfect sound with my existing equipment. I could not be happier and will not think twice about contacting Brian in the future for upgrades and other audio help. Thanks Brian!

B.
Review №28

Brian was professional, thorough, listened well and took the time to explain and amply clarify his recommendations and suggestions. I felt confident that Brian, while in the business of selling audio equipment, nevertheless provided a balanced assessment of what I had, what I needed and the direction in which I should go. He was careful not to oversell and overpromote what he had available to sell, leaving me with the clear impression that I could trust and have confidence in his recommendations. While not inexpensive, I believe his pricing was reasonable for the services provided. I would recommended Herndon Audio and use him again, as well. B. Wax

Do
Review №29

I have known Brian for years and highly recommend him for your audiophile needs. I’ve used him for repairs, equipment purchase and most importantly his technical advice. If you are looking for quality equipment he’s your guy. They have awesome equipment, perfect home listening room, and they bring in the manufacturers to demonstrate their equipment and meet the customers.

La
Review №30

Brian has always been exceptional. Extremely responsive and knowledgeable. Most of all I appreciate his patience and guidance.

Ma
Review №31

I just purchased new Elac speakers and Im very happy with the speakers as well as my experience with Herndon Audio. Brian spent more time with me than I would have expected letting me thoroughly listen to several different speakers as well as answering every question I could think of before I chose and purchased. His expertise and enthusiasm are apparent and offered info and suggestions I would not have thought of. I would definitely deal with Brian at Herndon Audio again.

P
Review №32

Brian is an excellent sound technician, a knowledgeable and amiable salesman who offers good and honest suggestions on what you do and don’t need to upgrade your system, and very easy to work with through the installation. We were referred to him by a friend who really knew what he was talking about.

Ra
Review №33

Brian was very professional and helpful when he came to set me up. His knowledge of home audio is awesome. He answered all of my questions and was very thorough. Herndon Audio gained a customer for life!!!

Gr
Review №34

Got my Sota Nova today from Brian. Great equipment! And fantastic service! Best audio shopping experience Ive had!! And ten days later, Magico s3mk2s. With out a doubt, the best audio shopping experience Ive had. Period.

Jo
Review №35

Since my wife and I are spending time at home during this covid-19 pandemic, we are listening to music and watching movies more.I decided this was an appropriate time to begin upgrading our AV system.I believed that identifying and purchasing a new set of high-performance cables for the multichannel audio outputs on my OPPO UDP 205 would be the first upgrade I wanted.Like many audiophiles today, I got on the web and researched, eventually focusing on a small business not too far from ABQ, in West Texas.Purist Audio Design (PAD) actually designs and handcrafts its own range of affordable high-performance audio cables. Just what I was looking for.PAD’s website helped me find a local source for its cables in ABQ, a small business called Herndon Audio.I called Herndon Audio early on a Monday morning, about 8am, thinking I would leave VM and see if anyone would get back to me. That’s when I made contact with Herndon Audio’s owner, Brian Herndon.Brian immediately picked-up my call. He said, “No, it’s not too early. How can I help you?”I told him how I managed to end up calling Herndon Audio, and that I was interested in upgrading to PAD high-performance multichannel audio cables.Brian is a pleasant person, easy to talk to, and he took the time to ask the right questions, assess my plan, and make PAD cable recommendations that matched my interests.It didn’t take long to understand that Brian is the local audiophile businessman/owner I was looking for.Brian Herndon is an electrical engineer who wisely runs Herndon Audio out of his home. He provided me with not only clear, direct, correct information. He did it in a professional way, with a personal touch.Brian recommended several grades of PAD’s range of audio and AC cables. He suggested I pick them up, take them home, and give them test runs in different combinations, which I did.My wife and I were impressed with the increased range of the fidelity of music we heard while we listened during our testing of the different PAD cables and AC cords over several days.We heard musical notes and a depth which were not audible with my older cables. That’s the long story.The short story is I invested in the PAD audio cables and AC cords. Also, I plan to work with Herndon Audio and Brian again on future upgrades.That’s the highest recommendation I can give to any small, local business and businessperson — to be a returning customer.

Ma
Review №36

I would highly recommend Herndon Audio for all hifi needs. Brian is a pleasure to work with: he is affable, knowledgeable, and professional. He has good recommendations and genuinely tries to suggest the appropriate equipment to fit your individual audiophile needs.

ro
Review №37

Brian was exactly what I was looking for in an audio specialist. I purchased a pair of ELAC speakers and cables from the shop. The experience was informative and easy. The products were received very well packed. would highly recommend.

La
Review №38

Great products and great service. Friendly and accommodating.Very good return and trade-in policies as well. A pleasure to do business with a local audio dealer. Will go back in the future.

Ph
Review №39

Outstanding service and attention to the customer and his needs. I have known Brian since his days at Hudsons. His tastes are impeccable and his setup fabulous. I will be sure to visit Herndon Audio again.

Ja
Review №40

I couldn’t be happier with my experience with Herndon Audio, I was seriously lucky to find such a knowledgeable and professional as Brian! Highly recommend them for any and all of your audio needs.

Tr
Review №41

I am happy that I met Brian and he have a great background and he also share with his experiences to understand about cables, power cord, quality, and etc... Brian is great person to deal with since he willing to work with me and others as well. I want to say thank you Brian and making my sound system come alive again and I have always enjoy the speaker that Brian suggest me to try. I love it!

Tr
Review №42

Brian really understands what audio is about. He works hard to determine what the customer wants and the budget they have. He then comes up with a great system and will spend hours setting it up and tuning it.Great sound does not need to be expensive, you just need the right person guiding you, and you get that with Brian and Herndon Audio!

Ma
Review №43

I have know Brian for over 10 years and he is a friend and my go to guy for all things audio. I have never met anyone as dedicated to giving you such accurate and professional advice for audio gear. I would never been able to navigate the audiophile world had it not been for Brians professional guidance. He supplies the best audio gear and the supported needed for a great audio experience.

Mi
Review №44

Im fairly new to the audiophile world; working with Brian proved to be an extremely rewarding and educational experience. His knowledge and expertise of audio/visual equipment is unparalleled. I could not be more pleased with his product suggestions, installation and fine tuning of the equipment I purchased. I highly recommend Brian and Herndon Audio for all of your audio/visual needs.

Do
Review №45

Brian is the best. Ive been to his place for listening parties in the past and he brings in great speakers and knowledgeable industry folks to share hi-fi equipment, ideas and experiences. He is truly about you finding the best sound for your environment and wants your dollars to go as far as possible. He even came to my house with a demo pair of speakers and stands so we could listen to them on my equipment, in my environment. After two hours of jamming, my wife thought I was holding him hostage but BRIAN ACTUALLY LIKES MUSIC. Yes, I bought a pair!

Ka
Review №46

I was beginning the research for my first quality sound in 25 years when someone from a local store gave me Brians name. I Googled his name and called the number listed. The first call lasted an hour and a half. Brian answered all of my questions and then some. We discussed everything from acoustic treatments to manufacturers in the U. S. and overseas. I had two more telephone calls over the course of two years before we met. I felt like I knew him and based on everything we discussed I trusted him and his recommendations. I gave him my budget and he set me up with a fine system that delivers an absolutely wonderful sound experience. Brians attention to service details is what sets him apart from any other dealer in the state. I highly encourage anyone interested in purchasing a sound system to give Brian the opportunity to assist you in your decision making and purchase.

Er
Review №47

Brian Herndon has helped us with all our audio and video needs, questions ~ anything we’ve ever needed for the last 20 years.No question or issue has ever been too small or too large for Brian to address with his full attention.His knowledge of the industry, trends, price points has always been really first rate, and his service is beyond compare.Brian is always available and has always been willing to come to our house to help us with anything no matter how small or large our need is.Can’t recommend Brian Herndon highly enough!

Ad
Review №48

Herndon Audio is literally one of the best dealers in North America. I live in Arizona and because of an Audiogon ad, was connected to Brian. Once he and I started speaking, I learned so much about power cords and some of the other items he was selling. I really wish all dealers were this attentive and knowledgable. Im currently having an issue with another dealer in another state and wish I was dealing with Brian at Herndon Audio, as I know he would immediately fix the issue. I would give Brian my highest endorsement for customer service, knowledge of products and ease of working together. Five stars all the way around.

Ze
Review №49

Brian is very knowledgable about his products and only carries products he believes in. He has his house outfitted with the very brands that he sells. I have had nothing but great experiences with this company and will continue to give him my business through the years. And by the way, wow Elac’s sound is amazing! I highly recommend them 👍🏼

Si
Review №50

We need more brick and mortar stores. Bryan is a credit to the industry{high end) He is knowledgible, courteous, and extremely helpful. His followup service is sterling. I believe him to be extremely honesr. He can be depended upon if you want to build an audio system.

Jo
Review №51

For 20 years, Brian Herndon, the electrical-engineer owner of Herndon Audio, has recommended, sold and installed all my audio/TV/streaming equipment in my homes in three states. The great advantage of reliance on Brian for these things--in addition to his highly educated understanding of the technologies being employed--is that he stays current as to what the best possible equipment/combinations are available at every price point. He will say, for example, that one brand of $500 speakers is the best available until one spends $2,000, etc. He can tell you the same thing about speakers that sell for tens or hundreds of thousands of dollars. He sells at competitive prices--but in my opinion, funding his continuing research into these matters merits full retail.

Pa
Review №52

Brian Herndon is an exceptionally knowledgeable guy, very nice to work and do business with. My experience has been great in every respect.

Tr
Review №53

Brian is an audio engineer and consultant, not really a stereo sales guy. That in itself is the real value in doing business with him. He only stocks equipment that he feels represent the best in audio reproduction and value. I was in the process of replacing some old equipment and frankly, not very savvy in how much the world has changed in audio technology. Based on Brians advice, I bought some amazing ELAC speakers and a Denon receiver to power them. The result (in my acoustically challenging living room) is amazing. Im hearing nuances and subtleties off of my albums that I never heard before. Throughout the selection process, Brian was nothing but patient and very helpful, answering a lot of questions, including after the sale set up questions. He clearly wants customers to be happy with their picks. All of this and pricing comparable to Amazon! Theres a reason all of these are five star reviews. If there was a six star button I would have hit it.

Mi
Review №54

Brian really helped my improve my system - he knows his stuff and he let me try things to find what worked best in my system. He also helped with the audio in our business, and the customers love the sound of the music.

Ch
Review №55

Let me begin by just saying that Brian is a standup guy. He is invested in forming enduring relationships with fellow music lovers. The fact that he has outrageously wonderful audio for sale is a bonus. In all my encounters with him, he has never once tried to “sell“ me anything. Today, I purchased a modest home theater system from him and was knocked out by his attention to detail and commitment to giving me the best sound at the best price possible. You’d think I was buying a full D’Agostino/Magico suite by his service. Finally, I’ve been invited to two audio shows that Brian has sponsored. He is a gracious host and provides an opportunity for some of us to meet luminaries within the audio industry. Whether you want to spend a grand or a million on a music system, Brian is your guy. I’ll get the theater system installed in a week or two and then post impressions

An
Review №56

Great experience each time I’ve visited Herndon Audio. Brian is super helpful, and tries to understand his customer’s needs. This is by far my favorite spot in ABQ for home audio.

Pa
Review №57

I have worked with Brian of Herndon Audio for many years, all the way back to when he was associated with Jeff at Hudsons Audio. He is extremely knowledgeable about all the products he carries and is very honest and easy to deal with. The ELAC products are top notch and a best buy value. You can always feel assured that the product you purchase will perform to its peak and be backed up by one of the most reliable merchants in town. Pacha Kaye

He
Review №58

Easy to navigate. Got the info I needed

Al
Review №59

Brian took the time to understand my interests and needs which helped me improve my systems sound. He is very knowledgeable and has wonderful listen rooms to ensure you have the best experience. Truela the best hifi source in Albuqueque.

Wa
Review №60

Herndon Audio provides personalized service and honest advice on how to get the best from your dollar in acquiring high quality audio equipment.

Tu
Review №61

Brian is an expert in Audio . He knows the latest and how to make it work. In addition he is the nicest guy in the worldTucker Haltom

Jo
Review №62

My husband and I have been audiophiles for decades and have known Brian since his days back at Hudsons Audio. Brian was so helpful when we downsized from our B&W 7.1 surround to a smaller system. The ELAC speakers that Brian recommended fit our room perfectly and sound terrific! We are running Krell components and Brian is the only person around with the knowledge to properly install and set up that equipment. Brian also has access to many other lines of audio and video components. He is in a class of his own when it comes to customer care and service and one of the most honest people we have ever dealt with. Brian even drove from Albuquerque to Las Vegas, NV to assist a family member with their system. They, too, were thrilled with the outcome and all of Brians expert help. HIGHLY RECOMMEND! Six star knowledge and service!

Du
Review №63

Always great dealing with Brian. He treats me like a king and goes the extra mile to earn my business.

Mi
Review №64

Im a long-time customer of Herndon Audio and Brian, from his days at Hudsons Audio. Dont be confused by Listen Up, although they effectively acquired Hudsons, dealing with them is nothing compared to how Brian and Jeff ran Hudsons and how Brian now runs Herndon Audio. Brian is 100% laser focused on understanding the customers needs, whether a beginner, intermediate or hardcore audiophile. Once he is aligned to your needs and understands your budget, he will recommend several options for you to consider. Along with the options, he will provide demos of any and all equipment, so you can make an informed A/V investment decision, not only based on magazine/website reviews. While he prefers the audio side of the business, he will also help you with your video interests and how to make everything work together. His patience, kindness, sincerity, willingness to listen to you, as well as to the equipment, along with very fair return/exchange policies, and outstanding post-sales service/support, have resulted in me not only being a repeat customer, but also a recommender. Be sure to take advantage of his annual audiophile gear demo showcases, much more affordable than a visit to CES, CEDIA, Axpona, etc.

St
Review №65

Exceptional service and value for the dollar.

Information
12 Photos
65 Comments
5 Rating
  • Address:1316 California St NE, Albuquerque, NM 87110, United States
  • Site:http://herndonaudio.com/
  • Phone:+1 505-818-8643
Categories
  • Home audio store
  • Electronics store
  • Home theater store
Working hours
  • Monday:6–9PM
  • Tuesday:6–9PM
  • Wednesday:9AM–6PM
  • Thursday:9AM–6PM
  • Friday:6–9PM
  • Saturday:6–9PM
  • Sunday:6–9PM
Offerings
  • Repair services:Yes
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