The pawn staff is the best in the city and give you fair money for your stuff! The gentleman and the woman that consistently run the pawning department are amazing! They work like a clock and really just get you in and out and it’s appreciated because nobody wants to wait in long lines! The largest and most diverse selection in New Mexico and just fair prices ! Thank you so much valley pawn

Not trying to sound like most folks who loose their stuff after pawning, every time I came here and pawned jewelry I was always compensated fairly. However this last experience really revealed how shady the employees at this establishment are! I pawned a 47 gram 14 k gold watch twice, and the first time I brought it they assume it was 10k, THEIR EMPLOYEE (JEWELRY TECH) TESTED it and confirm its 14k. I lost my job due to my boss retiring and could not pay for the 2nd loan so I asked if they could give me the value that their employee quote (1300). They took 15 minutes doing whatever and told me its 10k, wouldnt run the test in front of me and offered me 500. Sounds fair but burnt me for 300, probably so their employee can buy it. Stay away from here with anything worth value that you want to keep. Karma is a

Best pawn shop in Albuquerque Troy is so helpful they helped my charge all my devices and were so patient with me not being completely prepared, thanks for being real people and always helping in my times of need! You’re all awesome! Also my inner hot topic soul was loving the music today! Thanks guys!

Unbelievable. I took an item into the pawn shop to pawn. . I was stopped at the door and was told they were out of cash and couldnt get any. Really? A pawn shop without cash is like Kentucky fried chicken without chicken, or Arbys without roastbeef. Is this place really still in business. The name should be changed to used merchandise or something other than pawn shop. Do they not know what a pawn shop does.

Love to look around this place! Needed some cash,Troy is very easy to work with.I felt like he knew what I was looking to get.THANKS ! !

I cant recall ever having a bad experience with any of the workers at Valley Pawn, I have always been greeted very kindly,what else could I say but I love this place, yesterday however I was promptly taken care of and was treated like my time was precious I would like to give a huge THANK YOU TO TROY, You/he was awesome not only did the system shut down for 30 minutes he and the rest of the staff were on top of helping the customer get in and out, I have been to tons of pawn shops from as far back as I could remember, But Valley Pawn is the icing on the cake, with more folks like Troy working for this amazing Pawn Shop believe me all the other Pawn Shops would have to hire some people with not only knowledge on everything in the shop, but his/her personality would have competition with this amazing man Troy. Once again Thank you Troy for treating me like a human not just a customer whos time or questions dont matter you rock keep up the Amazing work 💯💯💯👍With all my respect and thanks,Gabrielle Tapia

Always have a good experience here. I’ve pawned, sold and bought stuff from here and everyone is super nice and will try and get u the most they can for your items. Definitely will continue to do business here.

Waited quite sometime before my number to be called but once I got to the customer service desk Troy was Amazing! He had Excellent customer service skills.. He made me feel super comfortable and was very knowledgable and attentive.I would definitely recommended coming here to pawn/sell your items.

The woman who work there judge a book buy there cover i have had multiple bad experiences when I have went pawn the two main ones are the young woman who works in pawn always with Vincent the manager also lady. Works up at the front entrance that greets people talk brown hair she has not only been raciest but has also been very rude disrespectful in business like an haas cost valley pawn many valuable costumer as well myself an a several friends who have been mistreated or have seen her mistreat customers.i think valley pawn needs too have a class for the employees to have proper costumer service so that so that they know that it is the customers who pay their salary by purchasing products from value pawn and without those customers they dont have a job. I have noticed that valley pawn has not been able to pawn a whole day due to lack of money. And Im sure it doesnt help that theyre losing out on valuable customers as ourselves that would be purchasing items if they werent being treated Miss poorly. I myself friends and family wish it could go back to how it once was before where the customer Representatives were friendly helping and kind not just mental and kept the customers wanting to come Ive been purchasing items from valley pawn for 10 years plus and now into the point where I refuse to purchase any items or even go to the store due to the horrible customer service Ive experienced they still do have some good workers that are kind of respectful like Paul one man that works in the music not the short brown hair one but the one with blonde hair and tall and has a ponytail. Yet I dont seem to recall many more than those two. Last time I was there I was told if I didnt like I was being treated to just never come back again so Im getting all of my items out of pawn and I wont unless things change quickly and the workers that have that poor customer service are trained or gone

Valley pawn really is a great place. The staff is wonderful very friendly and willing to work with you to the best of their ability. Great environment I recommend it to anyone...

One of the best pawn shops in AlbuquerqueTroy was very helpful professional and courteous I would recommend this pawn shop to friends and family 👍🏽

Excellent customer service... The staff is readily available for assistance and thoughtful when theyre assisting another customer...

Just want to give a shout-out to Vince and all the staff members excellent customer service, they are all very helpful and quick highly recommend this place been coming here for years also very professional even if you dont pawn stop in and look at there merchandise. 👍👍 Just wanted to give Troy a shout out excellent customer service, very patient, helpful. As well as all of the staff members that work there all very helpful and friendly 😎👍 this is the only pawn shop I do business with THANKS PAUL For your great team members 👍👍

Love it. Never been taken care of like I have been at valley pawn. Dina helped me out tremendously today. So thank you Dina and the staff at valley pawn. Sincerely,Michael Zamora

Best pawn shop in albuquerque.shoutout to Paul always been fair and understanding in all our business transactions.im an intensive and sporadic individual.paul knows how to handle and deal with my character differences.all the employees are kind and courteous always willing to help and very knowledgeable .thanks.

Always had great service at VALLEY PAWN!! Reasonable loans and product layaways. I cant wait for them to continue with firearms. Quality new handguns and revolvers!!

I pawn my Navajo pearl and a beautiful turquoise necklaces and was treated terribly. They switched my Navajo pearls to a lower grade necklace and they switched my turquoise pendant out to another sky blue turquoise. Very dishonest people’s at valley pawn. I don’t recommend them.

These guys always help me out and take care of me. Whenever Im in need of quick cash, they have my back. Thank you guys!

Customer service is impeccable here. Each time I go in, or call, I am treated with respect and courtesy. Valley Pawn has a helluva team and I want to thank them!

Troy was just awesome. So helpful & considerate. Special thanks to him.

They gave me a good price for my ring.

Thanks for helping me Mari with my pawn and thanks Kim in jewelry and the other girls forget her name but they know me (Lynde) and also Ari. You guys are the best. They give good prices and fair prices in pawn.

Anytime I need some extra cash I know Ill get the best deal for my item

Be best to go sell somewhere else, most dont know what their doing and if you have a 1000$ item, youll most likely get 30$ back.

I love Valley Pawn for the merchandise they have for sale and for the very very friendly staff Troy always gets me what I need on a pawns very helpful I will forever be a member of Valley Pawn

Always, good people. Theyre fair and nice. I think Troy helped me last, but everyone is helpful andkind.

Valley pawn shop!!! Loved the friendly cooperative staff..efficient way of handling new and existing customers..fair prices on merchandise being pawned or sold. Great experience!!

I have been a customer with Valley Pawn ever since it opened. I recommend anyone to do business with them. They have been very nice & cooperative. Thanks again for your time.

I was helped by Troy he was very fast and answered all my questions. I would recommend Valley Pawn

I have been so pleased with Valley Pawn! First, when I pawned my ring the young gentleman was very professional and friendly. I feel he gave me an Excellant price for my ring. 2nd Avy made me feel like valuable customer. She was so nice, professional and quick (with a smile) as well as the 2 individual upon entering the store. The place is clean and they have tons of cool stuff. I would recommend this place!

Great place to shop and they give top dollar on pawns.

Good prices....friendly staff and always willing to work on pricing on all items.

Troy was very nice and fast with his service! Great experience and great deals!

Valley pawn is the only pawn shop I go too if you see the deals there you will understand why always treated well by all the employees so if you need anything go to Valley Pawn I bet theyll have it

Broke my laptop and told me I am just stuck with it that way now. I have done business with them almost weekly for years literally spent thousands and was treated like they had never seen me before. I also work on computers for a living and was told I probably broke it or dropped it in the parking lot. They used to be great honestly the best in town but apparently customer relationships mean nothing.

Valley paw is an amazing place to pawn your thingsthey are very professional and very careing and understanding and very very helpful .I would recommend everyone to go to valley pawn.

Best Pawn Shop In Town Fair Pricing Friendly Staff!Highly Recomend!

Troy was great to work great place to go get tools and miscl itemsgreat prices

Always busy, the staff is helpful and friendly,And the selection is amazing. 5 stars would of been my review, except that I found they have a tendency to have a ridiculous markup on everything being sold,

Always gives the best price when Im in a pinch, and they never mind repeat customers! Absolutely worth the trip every time, and they have the longest payback limit Ive seen!

Great and honest service... better than I expected.

The people at Valley pawn are great their customer service is good and they always remain professional!

This is the go-to place in Albuquerque for all your pawn needs. Staff is very courteous and professional. Always offered top dollar Also like the app

Great selection, reasonable prices and excellent customer service, especially the lady at the jewelry stand.

This was my first time ever shopping at a pawn shop, and it was a great experience! I have been calling all over town to see if anyone had a good price on any pre-owned Kirby vacuums (Im not paying $1,500+ for a new one) I called Vally Pawn and it seemed that they didnt have their phone set up to receive calls, so I messaged them on their Facebook page. I got a message back saying that they do have Kirby vacuums, and they even sent me pictures of the ones they had. I went into the store and checked them out and tested the one I liked. It worked great! It just needed a good cleaning, and some routine maintenance. Once I got done cleaning and maintenancing it, I tested it out on my dog fur covered carpet, and it works better than I could have imagined! It got all of the dog fur out of the carpet that my old vacuum was unable to get. Im so very happy! I am so thankful for all the great people who helped me in the shop today, you all are wonderful!!!

I love this place. The staff is very polite and professional. The store is clean and inviting. They have a wide variety of quality stuff at fair prices. And the most important thing to me is, I always feel safe shopping there. It is the only pawn shop I am willing to do business with. I highly recommend them.

Your staff was very courteous and helpfulThey showed me respect and honesty. I appreciate that in a business.

Awesome crew good customer service always help full only pawn shop I go to

We bought an amazing mint condition Taylor guitar We got a great deal on it. Paul in the music department was so knowledgeable and helpful. They have an amazing selection on instruments! I definitely will be back

The staff was super nice and Drea was amazing! They provide super fair prices for items you’re selling. Overall great experience and I’ll definitely come back!

I have been coming here for many years now and have bought lots of things. only once did i get a phone that was messed up. the guy warned us about it so we werent mad at all. i have bought 3 mics from here including amps and pre amps. always works and they always give you room to work with. best pawn shop no doubt. TOO bad they dont have firearms anymore. please get them back valley!!!!!!!!!!!

Valley Pawn goes above and beyond when taking care of their customers.If your buying jewelry Kim and Christina are very attentive. They go out of their way to research anything you need, they are AWESOME... 😎😎😎.... Thank you VP for doing an amazing job!

There is no better place to pawn your valuables. Valley Pawn always has given me the most money sometimes even 3 or 4 times what others have offered. The staff is courteous and have the ability to drop prices here and there when you are a little short on money. But most of all through this epidemic when everyone was hurting for money they wavered their interest payment for two months on my loans. No one else has ever been so caring and compassionate. Thank the owners and staff for everything.

Its a great place good customer service just dont like the area much

They were very helpful and willing to give me asking price. Been coming here for years.

Very very friendly and professional 😊😊individuals been going to them for year best customer service by far highly highly recommend 👌

Excellent business very professional very fair prices will def. Do business With them in the future.

I never had problem with this store they are awesome. Friendly outgoing. And they work with u. They are also service dog friendly which is awesome. We go here at least 3 times to twice a week. Its that great!!!!

Fair prices, helpful and friendly staff make this shop outstanding!

I lost one item at this pawn shop. They should have a grace time, and also should send reminders. I have been pawning my items now off and on for about 10yrs. This is the first lost I have had. I was only a couple of days late and they sold my necklace. It was very,very sentimental to me. But as long as Valley Pawn has their money because thats all they think of. They dont think about the people at all. Maybe a grace time because with the pandemic people are struggling. I will NEVER do businesses at Valley Pawn ever again.

Friendly staff, personable and reasonable on there prices and loans.

All the employees are awesome I like the custormer service so well

Just want to give a BIG SHOUTOUT to all Staff at Valley Pawn... Continue the great work, You all are Awesome.. Thumbs up ! 👍 Just Me, Jewels 💎...

Didnt find what we were looking for but they tried and were friendly!

Always great service. The staff always works with you on getting you the bang for your buck.

Fast and friendly people. Busy busy but still do what they can to help you out.

Vince, Paul, and Alex are great!! Always the best customer service and fair pricing!!

Big shoutout to Manager and Employees, great CS to everyone and walking in and great prices and very considered on the clients point of view.

Paul is an excellent employee that really goes out of his way to help. Scored a great price on a great instrument

I really enjoy going to valley pawn quality merchandise plus I have tokens to spend I have been saving. Thank you Staff for helping me out when I needed to extent my time with my jewels. Valley Pawn Staff are Great and Friendly.

Just left what a bunch of lovely helpful kind hearted professional staff. Fantastic experience. Best ever❤

Best pawn shop in the state, maybe even in the region. I’ve been to a lot of pawn shops from California to Texas and this one is awesome. Best prices, best selection, best customer service. If I could give you 10 stars I would. I’ve been shopping since they were in the small building across the street. I’ve purchased everything from guns, tools, jewelry, computers, etc.... I always go here and will continue. Best prices on firearms. I love this store.

This is my go to pawn shop. They are always polite and courteous and help me out when I need it. Not a single visit has been bad. They give the highest amounts in town and their staff is superb. If I could give 10 stars I would. I highly recommend doing business with them.

Joe E was very professional and courteous. He even gave me three dollars over what they gave me the last time I pawned that same item. Its the only pawn shop Ill go to.

Amazing people. Found the knife my girlfriend had been looking for at an amazing price. Very kind, very respectful people who are always willing to help! Definitely come here again!

Valley pawn is your best bet if you decide to pawn something. Friendly staff and fair all the way around!

Employees there were curtious and asked what I had planned to do with the item I took in. Didnt take your long to get in and out.

Great Customer Service, Thank You!

If you need some extra cash in a hurry, this is an excellent place to go. The staff are friendly, knowledgeable, and with treat you with respect. And if you need to buy that someone a special gift, they have lots of items for sale. Thank you

It’s a great place for different stuff they have such a great friendly staff. They are also very helpful an work with you

Hands down the pawn shop I have ever been to. They have a fantastic inventory at very reasonable prices. Everyone that works there is extremely friendly, helpful, knowledgeable, and good at what they do!! Christina is amazing, and deserves her own special shout out!! Every time my husband and I go to Valley Pawn, Christina goes out of her way to help us, and always ensures we have a positive experience!! I legitimately don’t have anything negative to say about Valley Pawn.

Always had good business with them and can sometimes find a deal from time to time!

Great experience. Thank you guys!!

Fast, friendly, and always helpful!

The folks down there always take good care of me especially when Im going through hard times.

Hassle free, great service experience!

I’m reading other people’s reviews and they all seem to be satisfied with the service from this place . I didn’t have the same great and amazing service other people did, as a matter of fact it was very disappointing coming in todayI brought a paint sprayer to sell . The girl at the door made me an offer liked at the sprayer and even asked another employee about it and she said they will buy it . After almost 30 minutes of waiting my turn at the register the looked at the sprayer, take it to the back to test it and the guy comes out saying that they just weren’t gonna buy it . It took me about an hour to get fro. The door to the register just to get turned around. Then they tell me to just wait to the side and they completely ignored me until I ask another girl to give me my stuff back, can’t agree either reviewers

The staff are friendly. Worked with me n quick transaction. I love this place.

Always there whn we need a little help. Thanks to the entire team. Keep up the good work.

They were awesome..helped me out in a pinch and gave me top dollar and no hassle....

THE BEST pawn or sell your gunna find in Albuquerque period I’ve been a on going customer for about 8 years now the staff always treated me with respect and the customer service was amazing any problem I had and this was maybe ones or twice they always resolved it highly recommended and highly appreciated thank you all at VALLEY PAWN .

Things you need at low price and good customer service

I love valley pawn.

This is the only Pawn Shop that my Husband and I go to. They have good deals and are always fair.

Troy was very helpful 💯

First time ever pawning an item. Easy quick and awesome costumer service!! I worked with Vincent and he explained how everything worked and my options too! The woman up front was so sweet too! Thank you for a wonderful experience👍

Yes this place is great! Everyone there is so kind. Jacob is really out going and works very well to give you a fair deal. He’s always Help us to meet our needs and we’re really satisfied with the customer service we receive and the great deals we get.Thank you all ! You all are great!! I just love this place especially the jewelry department the people there are fantastic. See you all soon 😊

Honestly the best spot in town for a ton of stuff. Ive found only helpful, honest folks there! To name a few, Paul (both of them), Adam, and Paige are all superstars! But I havent had any bad experience with any of them!

Went in there today. Paul hooked me up with a nice tv. they had a good selection of things. staff was friendly upon entering. would recommend others to go there and definitely speak with Paul.

They where a much better pawn shop a couple years ago before they started giving chips instead of stamping the card for passing out taking out pawns. But there still the best in Albuquerque.