I am paying monthly for the guarantee of the tires, one of the tires has a puncture and they did not attend to me, because they only have 3 technicians available and many cars to attend and there are only two hours left to close, they told me to go somewhere else and fix it on my own or wait until Monday. What am I paying for?

Outstanding employees like Jeremy Perez are the reason I highly recommend this dealerships service dept. He is straight up with his appraisals and he delivers on time. What more could you need? For dealer service they are very competitively priced as well.

Great customer service. Made buying a car fun fast and easy. Would definitely recommend buying a car from here. I worked with Sorrell. Love my MB C400

Syed was very professional and helpful during my car purchase. He helped me pick out my dream car and now I am super excited to drive everywhere! I highly recommend checking this place out and asking for Syed personally. He will hook you up.

Alexandria Volkswagen always does a great job taking care of my Golf R!

Sedeke was great when I bought my first car last month, he was very professional and answered all of my questions. Thank you Sedeke for your great customer service.

Sedeke was extremely helpful and quick about putting our license plates on! 10/10 would recommend this dealership and Sedeke in particular!!

Got my plates today and Sedek was awesome. Even got me a new plate frame because one of the brackets was broken. Thanks sedek

I had a great experience with this dealership. I had a pre-approved loan and was in and out of the dealership under 2hrs. Sorrell Carter was a great salesman.

Just purchased a new car from here after my old car was totaled in a flood. Our sales consultant, Fred Fon, was incredibly helpful and worked with me throughout process to get me the car I wanted at a fair price. Would highly recommend!

This review is for Alexandria Volkswagens service center, and mainly the front desk staffs that were dishonest and rude. They are made of the most incompetent and unethical people out there in the world.While visiting my friend in VA, my VW had a misfire and was towed to this vw service center for repair. It was the start of the worst service experience i have ever encountered. The front desks were a bunch of unprofessional low skilled workers who have no knowledge about VW cars. Their attitude and work ethic was lazy and dishonest. It took them a day to diagnose my issue and told me on the phone that my car have three different issues including carbon buildup, bad spark plug and a nonsensical turbo oil leak. The total quote to repair the simple misfire was over $3,000. Of course, I called my own VW service center back in New York where I conducted all my recommended services for a second opinion, and I was told that based on my service record only an easy ignition coil change was necessary. So I politely called back Alexandria VW and told them VW of Manhattans opinion and declined their $3,000 repair service over the phone. Once they heard I wasnt going to let them scam my money, the rude front desk hung up the phone before i even finished talking.The best part was after I paid them the $150 diagnose fee, I found that their mechanic also indicated that only a bad ignition coil and carbon build up were causing the misfire. He mentioned nothing about spark plugs or turbo oil leaks. So basically the front desk made up additional repairs to con peoples money.Anyway, I drove my misfired car to another mechanic shop literally 2 mins away from this place and got everything fixed for under $300 total.The whole Alexandria VW Service department needs a retraining program badly or they need to hire a better HR to filter out those lazy and dishonest front desk workers that makes VW look bad.

Terrible service every time. If you need a repair expect it to take 3 days every time despite the simplicity of the issue. (Oh and they won’t give you a loaner car). This has happened every time I’ve gone. I only went back because the warranty covered an otherwise very expensive fix. If your car is past its warranty or needs a fix that won’t be covered- find somewhere else. Took 2 days to diagnose an issue and call me. They send you a web link to monitor the status of your car that doesn’t work or is never updated. Can’t get the rep to call me back. They overbook and will stop work on your car for a “quick fix” customer. Can’t get into the service area because it’s packed with cars. Absolutely horrible. Hate this place.

I just traded in my 2019 GTI Rabbit for a 2021 GTI SE after the going to the dealership for a basic service. I would like to thank Sales Manager Aziz Kettani and Sales Associate Fred Fon for making this a no brainer decision.Fred was very professional, knowledgeable and committed to customer satisfaction. I was able to get the color of my choice with the options I wanted. Fred did a complete walk around to make sure the GTI was fully prepped and went over the features, warranty and recommended service.This is my second new car purchase at Alexandria Volkswagen. I would highly recommend the dealership if you are looking for a new or used automobile and make it a point to see both Aziz and Fred .

Very satisfied with my experience here! Ms. Ashley Sanders offered the best customer service and addressed all of my concerns. 10 stars!

Fred Fon was great with assisting me and my family to purchase our second Volkswagen and I definitely will send my family and friends to Alexandria Vw.Thank you Fred and vw Alexandria

My visits to the Service Center are meh experiences. The staff at times can be —-; however Malcolm Coley is the most inviting! most professional! and most customer service friendly! team player in that division. He shows me every time I enter that door: what diligence really means.

Theres a reason this place only has 3 Stars...Every once in a while I give these guys a chance again out of the ease of access with their location to my house. Every single time they show me why I stop using them. The price markup is laughable for their services. The professional engagement you would expect from a certified service center is extremely disappointing. Finally, the promptness and customer service is nearly non-existent and there is no accountability for their incompetence.The worst experience I have had with them was the time I brought in my 2014 VW TDI Sportwagen for what I suspected was a bad alternator. Upon dropping the car off with them and providing a detailed timeline and description of the things I had done to come to this conclusion I was provided with a turnaround of 2 hours and that I should receive a call around lunchtime. When I called after lunch when I did not hear from them, I was told they just pulled it in the bay and I should receive a call soon. I was called an hour later telling me the car was good to go and the alternator was fine and there were no issues. I explained that this did not make sense and I really suggested they check the alternator again. They said they would pull it back in and make sure. I called back an hour later after not hearing from them and they reiterated the car was fine and ready to be picked up.When I showed up at the dealer i as met outside by the service rep and was apologized to and told the alternator was in fact bad and needed to be replaced. This was apparently going to be an additional two day wait since they needed to get a replacement alternator. The price was quoted to be $1919.23 for a service that other local shops charged $900 for. I explained that I had a problem with the price and debated this with the service rep, but decided to leave the car with them while they checked to see if they could do anything about the price due to their error while I looked into other options.I received a call the next day stating that the price was firm. With that information, I contacted other service stations in my area to arrange an appointment, which I did. I told Volkswagen that I did not want them to provide the service at that cost and I would come pick up my car.Just prior to planning on going to pick up the car after work, I received another call from the service department to see if I was still going to come pick up the car and I reiterated that I was going to come soon. I then received a call about 15 minutes later stating that the work had already been done and that I had to pay before I could pick up my car.I dealt with Mike Welch who is the Service and Parts Director for Volkswagen Alexandria and he essentially extorted me to pay and pick up my car with the understanding that he would work with me to make it right. This was a lie. After a phone call and a follow-up email which he never even responded to, I am done with this business.The multiple miscommunications between the service department show how uninformed, disconnected and incompetent this service department was the entirety of the three days my vehicle was in their care. I was provided a different narrative throughout those three days and most of all I am very displeased with the fact that I was made to pay for a service I disagreed with- especially after VW acknowledged multiple times that it had not been startedTake your car anywhere but here. They are horrible.

Damaged the interior lights of the car doing body work and lied about how the lights work rather than own up to it. Confirmed issue and reported to VW corporate. Rotten shop, avoid.

Once again I brought my VW Jetta in for a repair and received excellent service with a reasonable price

Purchased a volkswagen atlas.

Good timing friendly service