Very professional in every way. Very patient with us who are not tech savvy. Kept us informed while working on our issue. Worked with us closely to ensure we were satisfied with results. Would highly recommend to anyone.

Mike is the one who help me most of the time. He’s very pro . He know what is doing. Overall very satisfied. Definitely be back if I need help on my laptop.

The staff is very professional and courteous. All of my questions were answered. I was given updates in regards to the status of fixing my Laptop. Someone was always available to answer my calls. Mike did a wonderful job fixing my laptop & thank you Karim for servicing my sisters phone simply because she was there with me! Job well done!

I took my computer in LapFix. the crew was very welcoming. They diagnosed the issues with my computer (on screen) right away and gave me a date to pick up. Thats a place to go for any computers issue!

I can’t begin to describe the service I received. Coffee was spilled onto my computer so I dropped it off for diagnostics and repairs. I was able to walk-in with no appointment needed. Within the next day they diagnosed the repairs necessary and we’re upfront with pricing. They didn’t try to upsell me or try to get extra cash outta me. The next day my pc was repaired and ready for pick up. They were quick with repairs and very responsive. Furthermore, they took the time to answer all of my questions without making me feel stupid about my questions. They also informed me that they have a YouTube channel with information on all the questions I had.

Very responsive staff. Fixed both of my laptops in less than a week even as parts needed to be replaced. Very helpful. Answered all of my questions. Kept me informed about what was wrong and price to fix. Would definitely recommend them and will use them if needed in the future. Great experience.

I’ve taken two MacBooks, the kinds with the glued in batteries, to get the batteries swapped out. Both done perfectly. Fast turn around both times. Prices were reasonable to boot. Will have them do future repairs for sure.

Laptop is a great place to get your laptop fixed in a short turnaround. Their prices are very reasonable and the work is done professionally. I’ve come here many times over the past several years. It’s usually for a repair or an upgrade that helps my laptops last much longer otherwise I have to spend money into buying a new laptop. Highly recommend this place for any laptop issues. Great customer service and timely responses. Thanks for always helping out!

I came to get my MacBook Pro fixed because my brother had taken it to the beach and got sand all over it! I called and they were very informative and helpful about how this could potentially damage my laptop. I took my laptop and it was fixed the very same day for a fair price. Not only that but they also did some maintenance and cleaned my laptop very nice. I’m so happy I found this place because they’re very trustworthy and polite. I 100% recommend this place! Love the service and staff.

I had a great experience in the computer shop. Michael greeted us, and kindly explained how to use the ipad for the checking in process.Erik was kind enough to send me updates via text and the shop let me know when the repair was complete and ready for pickup. I saw the text a little late, and was worried I wouldnt make it before closing. Michael was at the desk again, remembered us, happened to stay open a few extra minutes and kindly assisted us with the final transaction.The repair took a few extra days due to the holiday weekend, but Im very pleased with the work.I will return for repairs again if needed!

Spilled some water on my computer but they were able to check it out and fix the ports no problem. They were transparent about pricing and certainly cheaper than going directly to Apple. Eric was very professional and communicative about the computer.

My laptop battery had some issues where the computer would just shut down at full charge, and LapFix replaced the battery and fixed the fan as well. My computer is now good as new! They did the whole job at a fair rate, and I was impressed with their customer service. I would recommend for anyone to come here if they need to get an electronic fixed.

Tremendous service, got my mac fixed for a fraction of the cost and time that apple was going to charge. Will go to this company again if I have any additional issues with my devices! Top notch service!

Eric and Michael were great! I call as soon as they opened to let them know what was going on with my labtop. They told me to bring it in and the problem was solved within hours of me dropping it off. I will always recommend going to them because they had great customer service and was very friendly.

I went with my sister, she had issues with her laptop. I just happened to ask if they fixed phone screens which they do. My phone screen is cracked really bad I showed him and he gave me a screen protector until I was able to comeback and get my screen fixed. He told me that it was dangerous and he did not want me to cut my fingers on my screen so he provided with a screen protector. I’m so grateful because I have a four year old who like playing on my phone so he also protected her fingers too

Lapfix computer repair were very professional in their approach. They listened, checked the laptop and gave their price. Very straight people, repaired what they promised. Also went a step forward to repair the on/off button and change the keyboard which was quite old . There were no extra charges.Highly recommended because of their knowledge of computer repair.

Michael and other team member (Eric) were very responsive and professional. I am very happy to see great customer client services still exist.Angelia Hill

My 15 year old Dell Latitude E6500 crashed! No backup. Huge “Disaster”.Although Lapfix wasn’t able to recover the data on the project I was working on at the time, they did retrieve a lot of data info, add new programs to my new computer, and get me back up and running.If I could adopt Michael and Eric and take them home with me to counsel me through all the new details of the new programs i now have to learn I would “in a heartbeat”!Thanks guys — you are my new best friends!

Very knowledgeable about any electronic device back up. Sales representative very friendly. I trust this company with my heart.

LapFix was very professional. They were honest about my issue and provided recommendations. Their turn around time was reasonable. They had to order me a new battery and power cord it took week but they were very honest bout the length of time. I was so happy they were able to fix my laptop cause like everyone I have so many things saved on it that i wouldve hated to lose.I am very happy with the service I received from their team and will definitely be returning if i need there services in the future.

They were very helpful everything professionally done. Quality is key and they have it. Will definitely recommend this place and will be coming back for all my computer needs.

Tried to rip me off! Do not trust them! My laptop was working perfectly fine but there was a lot of dust in the vents causing it to get hot. They quoted me for $65. I gave them the laptop, then they rang me up and said the laptop was broken and I could either pay $579 to get it fixed by them or $ 140 to take the data off it! I asked what had happened and they wouldnt say. I asked to take the laptop back and then they charged me $65 to retrieve my NOW BROKEN computer! Not happy!

Very knowledgeable and helpful!Gave me updates on the progress of my repair and advice on maintaining my device.Definitely would recommend to anyone looking to repair their device.

Eric was very helpful. The work was done in a timely fashion and he answered all of my questions satisfactorily. I would highly recommend his services.

My MacBook Pro was not booting and continuously go into re-booting loop. I brought it to LapFix and they knew the issue right away. Both Eric & Michael are very prompt and responsive…no bs and honest with diagnosis.

Lapfix got my laptop fixed at no time. They have the best customer service, I will surely return whenever I need. I highly recommend them.

Eric replaced the expanding battery of my 2015 MacBook Pro. He was extremely professional and communicative throughout the whole process. So far its been 2 weeks and havent had any issues. Will definitely pay another visit if my Mac has any other issues in the future.

Brought laptop in and they fixed it and runs beautifully. Motherboard was replaced. So glad they are close by.

Great place. They have fixed my iPad before and now my MacBook. Very reasonably priced. Super professional

Great customer service and attention to detail. It is also significantly less expensive than the big name tech stores.

Great service. Kind, patient, and fixed my Desktop very quickly.

I was in town to look for a house, and called to ask about a same day repair of my cracked MacBook screen. The team was responsive, professional, and the quality of work was great, specifically for Mike who helped me. I would definitely recommend!

Lapfix goes above and beyond. Having three teens with laptops it’s so reassuring to know there are professionals we can rely on when equipment stops working!

LapFix was knowledgeable and clear regarding data migration with my new MacBook Pro. I appreciated their patience answering my questions as well as their technical insight and expertise. I trusted them also with previous computer repairs and all came through in flying colors. Many thanks!

Great customer service. Very satisfied.

Great Service all around. Labtop runs great after reset.

Many thanks Michel you been of great help for fixing the problem in my computer also appreciated your help for arrangement of my computer profr0manceDr. Loay Abdulrahman

LapFix was unable to repair my hard drive however they made the effort to retrieve my data and didnt charge me. I will absolutely go to them again in the future.

Background: I have been building computers since 1989 and have owned almost every PC compatible computer since 1985 (e.g., PCjr, 286, 386SX, 386DX, 486SX, 486DX, 486DX2, 486DX4, Pentium, Pentium 2, Cyrix 6x86, etc.) However, since I now manage multi-billion dollar programs, I dont have the time to do board-level repairs, thus my experience with LapFix.What happened: I brought in an Alienware Alpha, specifically telling the LapFix staff that I already knew the problem was a blown capacitor on the motherboard and that I wanted them to diagnose the specific capacitor because others proposed fixes of $350 for a new motherboard was too expensive. I asked for a range of costs and they refused to provide it, but since they had agreed to diagnose the specific capacitor, I left the machine with them to do the agreed upon work.When they contacted me later, they said we can do a repair for the motherboard for $365, and refused to tell me what the specific problem was. When I asked them what diagnosis they performed on the computer, they refused to tell me, saying we did some tests, and also refused to answer when I asked why they didnt perform the agreed-upon diagnosis. Even so, they held my computer hostage until I paid a $65 diagnosis fee, and when I got the computer home I couldnt see any screwdriver or other marks which would indicate they had even opened the computer.If the business isnt prepared to do the service asked for, the business should refuse the work, as it is fraudulent and offensive to charge a diagnosis fee when the customer knows more about the problem than the person who diagnosed the machine.If you decide to use the business, be prepared to pay $65 to obtain zero information about the problem with your computer.

Don’t waste your time. Brought in my MacBook Air for a power issue and it took over a month for them to fix because they were trying to repair a damaged component instead of just replacing it which they eventually did. It is seven years old but worked perfectly until the power issue and since the repair it hardly functions.

They’re amazing!! Highly highly recommend. My computer was fixed quickly and for a reasonable price.

The staff is very knowledgeable and has great customer service. I will return!

Ive gone to them twice now and both times the service was excellent. They are knowledgeable and dont try to upsell you just to make more money. And best of all, each time I got my computer back within a week. Happy with the end result and the service I received.

Lapfix fixed the problem with my PC quickly and they were responsive and communicative through the entire process. Definitely will recommend them moving forward.

Michael was very professional and helpful solved my issue in a timely manner definitely recommend!

Wonderful experience with Lapfix in Alexandria! Dropped my laptop off with a cracked screen, unsure if it was fixable as I didn’t know the extent of the damage. Within a day I got my laptop back, fixed, looking brand new - I couldn’t be happier with the result. Would 100% recommend these guys for their awesome job and skill!

Excellent service. Highly recommend. I have been using Lapfix for over 10 years and keep coming back because of the highest level of customer satisfaction they offer. Keep it up. You guys are the best!

Good service for repairing a cracked laptop screen

It’s a very good place and I C like the service thanks for your help

Great service- replaced the screen and battery in my Surface Book- I would definitely use them again

These guys hit it out the park. Delivering what they promise on time and at reasonable prices. They definitely have a return customer if ever needed and a strong endorser.

LAPFIX are very helpful and conscious. They repaired my issues and were super patient!I highly recommend them, I will be a repeat customer.

Kind, efficient, a good repair, and didn’t talk down to me. I’ll definitely be back for my next laptop problem! Thank you!

I seldom get to revise a review, but Im taking the time to do a hard revision on this one. I have been a satisfied customer for at least 10 years and have recommended many friends to the business, but I had a terrible experience at the Duke Street store on March 24. I was so angry I wrote to Karim the owner. He immediately contacted me and worked hard to resolve the issue. He worked personally with me to make it right. When he said he would handle the issue, he did.Im glad I gave them a second chance, since Id NEVER had a bad experience with them. Im back as a happy customer now.Its refreshing to find a business that works with customers without getting defensive or ignoring customer concerns. LapFix does that and more.

This place is wonderful. I had a great experience with them. They are so kind, and they did a great job with my broken phone as well. I would definitely recommend this place. Thank you lots!

I went to the Lapfix in Alexandria Va. for a laptop repair and was pleased at how thorough they are. The 90 day warranty and great price are a plus. I highly recommend them.

They broke my pc! I asked them to change the ram. They swapped the CPU for a cheaper model and then dented the screen. Then they refused to give my laptop back until I payed an additional $90 for unforseen labour which was a lot more than the agreed cost! I am furious!

This is my third time coming here and they are always nice, Professional, and they get things done fast for good prices.

Got pleased with their service. Karim was the one who fixed and solved my problem, communicative and professional. It took less time and price than i expected. Happy i found this place which is close to my house. Regards.

Easy location and fast service fixed my cracked screen in under an hour highly recommend if you cracked your phone accidentally and need to be somewhere in a few hours

Michael and Eric were extremely helpful to me with my MacBook Air problem. They offer fast service too!

Needed additional memory and a new battery for my Samsung cellphone. Very happy with Michael and Eric at LapFix. Competent, courteous, and got the job done.

LapFix is a real gem! I spent 45 minutes on the phone with Apple and had a very nice person who knew nothing about iMovie. Eric at LapFix researched my issue (trying to retrieve a half-finished old project) and helped me find a way to get the old data. I also brought in a 20-year-old computer with no power cord to retrieve old files. Bottom line: if you think you’ve lost important information on your computer, don’t panic yet. There may be hope!

I’m so grateful for this place! This guys are so professional, they fix my MacBook Pro and they also fix my son’s computer too. I give them 10 stars if I can! Thank you so much guys for your very well done job!🙌🏻🙌🏻

Came here for a battery fix and a screen fix on two different mac books, everything went smooth sailing. Also the staff was nice and professional!

I brought in my PC because it wouldnt boot. It had been without power for about 5 months. The technician had it up and running in about 10 minutes and didnt charge me anything. Ill definitely be a repeat customer!

Love this place! They can consult you with desktop builds and even build them for you! Oh yeah, and they also work on apple macbook. Even during this tough time, it is great to talk to an actual person and feel welcomed. Would recommend!

We called maybe 7 places and everyone either could not give me a quote over the phone or I had to wait 3-5 business days for the part to come in and then get repaired. We called Lapfix they gave me a quote in a few mins for two screens and had our macs fixed in 24 hours. Best part ...they still had the cheapest price. Far ahead of the pack!

I have brought several laptops to Lapfix and they were able to fix each issue without a problem. There is a delay at times with receiving the laptop, but that is because of shipping, which is out of thier control alot of times. Lapfix also has great customer service and are always willing to answer questions you may have.

Excellent services, fixed my dell laptop’s charging port. 10/10

Eric was very helpful and knowledgeable. The repair to my laptop was reasonably priced and completed in a timely manner. I have used Lapfix twice and was extremely satisfied in both instances.I would highly recommend Lapfix.

These guys are awesome! Im somewhat computer hardware illiterate and needed help swapping in a new GPU and PSU into a new rig. LapFix was able to turn around the build in 24 hours! Actually insane. They even added an additional fan at no charge. Truly amazing service. Will definitely be going back to them when I need to swap out additional parts! Thanks guys!

Fast and friendly service! My 2011 MacBook crashed but I only wanted the pictures and other data because I was finally going to upgrade. They were able to get all of my info off of my crashed MacBook and place it on a Hard drive of my choosing. Thanks guys!

They fixed my laptop and made it available for use on the day they promised they would.

Great experience here. These guys know what theyre doing, and they do it quickly at a fair price. Will go back when I need to!

Great custom service and very responsive. Also, very transparent and honest about the service. Ensured the product was working properly before any price discussion.

It’s a great service and happy to help ...

Called 7 different places when my MacBook Pro screen cracked. LapFix had the cheapest price and fastest turn around time. Also got a 3 month warranty if I run into any problems with the screen. They have a great team.

They were the only ones that could fix my Mac and fix it at an affordable price. Very responsive. Definitely recommend to anyone!

I took my laptop in for service. The folks at LapFix were prompt in getting the parts, fixed it and within days I had my laptop back. Great service

LapFix was responsive and fast. I’ve had two issues they have fixed with no drama. Appreciate the good work.

Very helpful! I knew almost nothing about PC’s and they took time out of their busy day to explain certain components to me. I was very well taken care of!

The service I received was top quality. Definitely can depend on them to get the job done.

Before you go to Best Buys Geek Squad, check out Lapfix. I was in an absolute panic after visiting that other place. I found Lapfix on a search and even though it was almost time for them to close, I was told to come on in. Each technician that I encountered was patient, kind and most important, reassuring. My data was restored and I couldnt be happier with the outcome and their stellar customer care. I hope this doesnt happen again, but if it does, Lapfix will be the first I call or recommend.

Device works as expected, great customer service.

Did a great job with my daughters laptop! Fully repaired after water damage. Very professional and responsive!

Great customer service and lightning fast turnaround time on getting my fixed Mac back to me. They offered the lowest price in the area, by far, to fix my computer issue. I will be taking any future tech problems I have here.

Good Group of guys who seem to know what they’re doing. Brought my laptop in on a Friday, got a call following Monday, needed a motherboard. The had it repaired by Thursday and it seems to be running fine. I plan to bring in my tower pc for a cleaning.

Thanks for a quick job well done on apple repair. I will definitely come again.

Great customer service with a very quick turnaround time. They were extremely responsive and straight forward with my diagnostics and repairs. I also commend their Covid-19 sanitary precautions within the facility.

Thank you for such a wonderful service.Lapfix is definitely the best in this business fixed my Dell laptop.

Fantastic customer service and turn around time for my Apple laptop. The price was 2x less than competing stores and they were able to fix same day when others quoted 5-7 biz days. If I ever have hardware issues again, I’ll be back. And Mona is the best!

They fixed my Mac laptop after a liquid spill and saved my data. Thank you !

Really nice guys working there and very knowledgeable. Highly recommend!

I am a photographer I had my worse nightmare happen for me to find out my SD card I used for three family sessions was damaged and couldn’t find the pictures I took when I tried to upload to my computer to edit. I headed over to LapFix to help me quickly the same day to help with recovering data from the SD card. Eric’s service was excellent: quick, polite and recovered the data within two days of dropping off the card. Huge relief to myself and my clients. I strongly recommend them.

Good customer service and support just very good quality of fixing your computer

They got the job done. We had two spills on our laptops in the same day. Took a while to get them back but overall files were saved.

Great service fast work time

Thank you so much you above and beyond to get my desktop fixed I’ll be back you more business

These guys are great! Took my 2013 Macbook Pro to the Apple store on several occasions because it was overheating. Apple Store employees all said “we can’t replicate the issue, so we can’t fix it.” Then they would recommend me buy a new Macbook. I honestly had just given up. Then, someone recommended trying an independent repair shop. I spent a good 20 minutes reading the reviews of all the computer repair shops in the DMV area and felt like this shop was a good bet. I bet wisely. The staff are super friendly. Identified my issue (motherboard failure) and responded within a day. Ordered the parts and I had my Macbook back within a week.