Shane was awesome! He quickly helped me activate a refurbished phone and transfer data from my old phone after I’d tried for several weeks with no luck and almost returned the phone. He was calm and patient and my friend and I enjoyed his company while we waited. I’ve named my new phone Shana in his honor and couldn’t be happier to have a working phone again. Thank you Shane!

My wife and I went into this Verizon retailer with a complicated set of problems to work out -- involving how to shift phone numbers from one phone and location to another, and reshuffling the equipment we had on Verizon FIOS and Verizon Wireless, resolving various billing questions, and sorting out the array of discounts that might or might not apply to us.Anthony handled the first set of problems, while Shane and Jake handled the remaining issues a few days later. I cannot recommend these three individuals more highly. Each one is friendly, knowledgeable, patient, and inventive in resolving really complex issues. It was hard work. At one point, when we seemed to be at a technology impasse, Jake said, I need to get a drink of water. He walked back a minute or so later carrying his bottle of water and said OK, Ive thought of a completely different way to solve this, and viola!, the whole problem disappeared in about two minutes. Unbelievable!Meanwhile, they were taking care of customers who were coming in to buy new cellphones, ask hard questions about cellphone capabilities and calling plans, sign contracts, and who were leaving visibly happy. even thrilled. What an amazing operation! This is the place to go for your new cellphone or to resolve technology and calling plan questions.

The best experience I’ve had in 16 years!!I was fortunate to see Salim, and her service was extraordinary. Without going into any details, I was extremely satisfied. Last year I traveled through many states, and not once wasanyone so knowledgeable, patient, intelligent, and ethical. She exceeded my expectations.Many Thanks!!!

Jake is an awesome sales guy! He helped me figure out the best deal for me. The process was smooth and unstressful. He was able to explain things to me in a clear way that I understood. Next time I need a phone I will come to this store because of him!

The customer service has improved since I was last here 18 months ago (at the former S. Washington St. spot). Jacob, the store manager, really went above and beyond in helping me sort out about 5 different issues, including moving lines from other accounts and picking phones. Also, he ordered a phone for me, and I decided on a different phone while I was waiting for it to come in. He was pretty cheerful about the change and spent a lot of time talking through the options, and he was kind as well as knowledgeable. Highly recommend.

I’m very happy with my overall experience in this store. Jacob our sale associate provided great customer service and answered all our questions and made our switch from our old cellphone provider simple and easy.

Seriously this independent group that owns this retail store should manage all corporate Verizon stores. This was the best cell phone experience I’ve ever had. Jacob and Anthony helped me move my service from T-Mobile to Verizon and made sure I got the best deal possible! They were friendly and helpful. And they cared!

I came in to have a screen protector put on from which i didn’t buy from this store but Salina was able to put it on and give me Knowledgeable advice

Salina was so helpful, knowledgeable, and generally just a joy to work with! She helped me purchase a new phone and transfer over everything from my old phone.

WARNING DO NOT EVER go to this store! The store manager Gary or Garret, is the worst! He made me feel extremely unsafe. We came into the store early today to pick up a new iPhone for my mom. The store was way over capacity COVID breeding ground, and the store manager Gary or Garret was extremely rude! We decided to leave and come back because we had an appointment. We can back, and they were a girl working instead of the store manager. I told her I was glad she was here because the other guy was so rude! After a while, I was sitting quietly watching when he came out to confront me; he again was rude, telling me that he was not rude and he doesnt know why I would say that. I said, you were, and you are now his body language was very aggressive, and his eyes were scary! He left, then came and confronted me again, telling me Im wrong; then he went to my disabled mother and confronted her! I got upset and asked him to leave us alone, and he wouldnt. I could not believe a store manager would speak to us this way! I felt afraid that he would attack me, so I called the Alexandria police. He kicked me out of the store for asking him to leave us alone and be respectful to a customer! Horrible scary experience to have during these crazy times! I am still afraid because he has access to all my information, I will never go back to this store after being treated so poorly! I hope something will be done about his situation for the safety of future customers!

Jacob was extremely knowledgeable and helpful to let us know of the best deal to upgrade our phones. We called ahead 20 minutes before closing and told Jacob what we wanted to do and he told us to come in. He stayed over an hour past closing to assist us! We really appreciate all of his help and highly recommend visiting him at Verizon in Old Town!

Great service and friendly staff! The guys are very knowledgeable! Anthony & Jacob took the time to sit down with us & personalize our bill plan, while also making sure that all of our questions were answered.

Salina at the King street store was awesome. Really pleasant to talk to and exceptionally helpful. It makes a difference when your salesperson has a smile on their face and she did the whole time! Thanks so much and see you next time Salina!

I had a great experience withSalina. She is wonderful.

I bough a Samsung S21 a few weeks after release, this store did ok with transferring all of my data into my new phone and activation. The issues I had was getting a receipt for my purchase, for some reason the emails were being blocked by Microsoft and I had to come in a few days later to authentic my ID to add a new email address so I could get the receipt.The major issue I had was being charged and extra $50 just to transfer my data into my new phone. Corporate Verizon already charges $40 to do this and if you want to use this store go ahead and transfer the data your self it is a easy setup and can be done at home, in my opinion being charged $90 for activating a new phone can be easily be avoided by just ordering a phone online and doing it yourself, which is what I will be doing from now on.

A superb experience with Jacob. I was a long time flip phone user and reluctantly switched to an iphone. Jacob was personable, kind, insightful, and eased the transition with great scoops. He has a strong work ethic which is obvious. Great customer service. He and his team are kind and easy to work with. THANK YOU!

I arrived 15 minutes after opening but the store was still closed. I came back a week later per direction from the store manager to have a screen cover replaced under warranty by staff and the employee present said he didn’t know how to install the screen.

Selina was very helpful and provided excellent customer service today

Jacob is far and away the most professional and helpful VZW employee I have encountered in 15 years of being a customer. He went above and beyond - staying over an hour past closing on a Sunday - to help my fiancée join my account and upgrade our phones. His creative outside-the-box thinking allowed my fiancée to join my account and upgrade our phones all within our budget. We couldn’t be happier.

Anthony at this Verizon location was AWESOME!! Best tech service we’ve ever had.

Shuki took good care of us. Great customer service!!!

Was flat out lied to so they could make a sale. This is not a Verizon store, this is a reseller. They have one goal, to sell. I had a problem with my SIM and they did not even bother to look up my account or ask any questions about my issue. They just said they would sell me a new SIM for $80. I went to a real Verison store and a replacement SIM is included with your account if there is a problem. Go to a Verizon store not this disaster.

The representative was thorough and went to great lengths to help out he even brought the phone to my place of work to make sure everything was completed and I know hope to use my phone

Hey! Im not tech savvy and went in to the store this morning! AWESOME assistance from both reps there. Jawad was incredibly patient and helpful. Unfortunately, I didnt get the other reps name but he was just as courteous and helpful. I will definitely go back to that store next time I need a phone or if I have any questions. I have already recommended this location to several friends. Thanks guys! You saved me today!!

We visited the store Monday morning. The customer service representative, Murtaza, was outstanding in every conceivable way. He was patient, informative, his instructional method was simple to understand. He was more than pleasant and gave us his own personal number in case we had follow up questions. I would rate him as excellent in every category.

Jay did a wonderful job diagnosing the problem to my phone. He had a wonderful calming personality. Go see him if need help in Alexandria VA!!!!

Murtaza is the best! I spent three hours at the store and he helped me maneuver the best financial deals possible and then assisted with me getting my new device set up. He is pleasant and incredibly knowledgeable! The consummate professional...he turned a bad situation into a most pleasant and upgraded one. A six star experience.

Murtaza is just wonderful!! He helped me pick out the best phone for my needs and even set everything up on my new phone, which was very much appreciated as I am very technologically impaired. The store is a smaller location which allows the staff to give genuine and individualized customer experiences. I definitely will be going back in the future!!

Feroza Wakili was very helpful! She helped from the start and informed me about all my options to switch to Verizon. She explained all the steps of the process and costs very thoroughly and patiently answered all my questions! She took extra steps to make sure I am all set and have service before I leave the store.I believe I got lucky that she was there, because of her complete explanations I was able to pick the right plan for me (Unfortunately the other gentleman who works there is not fully informed of all the plans Verizon offers since I was there at the same store five days prior to this purchase and he was insisting on the wrong information) thanks Verizon & Feroza!

Great service! I came in wanting a new phone because mine broke, and I left with a new phone. Staff was able to help with everything I needed and very easy to talk to. They really understood my situation and helped with everything! I am very happy and great full after leaving this store.

I came into Verizon to get line (number) for my phone and Reem helped me and she was very sweet and very helpful with helping me get the right things. She also explained things I didn’t even come to ask for which was awesome. She’s a great store manager.

From all the Verizon stores Id been before... This one definitely get 5 stars. I went to change my plan, and then to get my new device, and I had an excellent service from the sellers. I was assisted by Salina and Anthony. They were very efficient and answered to all my questions. More important is to say that I never had to wait to be attended. That deserves a plus! :)

MURTAZA was excellent in helping me set up a new phone. Very patient, a good attitude and represented Verizon well. He is a good asset for Verizon.

Great salespeople! Reem was amazing with my older mother. Patient and kind, fully explaining everything to her. My mother left very happy with the service she received. I am very pleased and grateful.

Female sales girl was great to work with. She was to the point and didn’t try to “sell me” when I came in knowing exactly what I wanted. Free parking behind in the lot as well. Only reason why it isn’t 5 stars is because it doesn’t have the fluff that the regular Verizon stores do.

Reem was excellent to work with. She is very customer-oriented and was very knowledgeable and helpful. She went out of her way to help me solve every problem that I experienced while transitioning to an Android phone from an iPhone. She sets a good example to all of the other employee as to how provide excellent customer service.

Feroza was AMAZING! She was so patient with me and she answered all of my questions. She knew company policy, promotions and EVERYTHING about my new phone. She did a fantastic job!!

Had an great experience at this location. Manager Reese was very helpful, knowledgeable, customer service oriented and professional. She was very patient in answering all of my questions. If you have wireless needs I would highly recommended this Verizon store.

Feroza was fantastic! She made a complicated multiple transaction event quick, efficient...and most important...pleasant. If youre in the market for service provider transfer or Verizon upgrade come here...the service is great.

I had such a wonderful experience at the Verizon store in Old Town Alexandria! The service was absolutely amazing!!! Reem did such an amazing job, and I recommend anyone to come to this location

This manager will insure the failure of this store. I went in a month ago, and he told me hed have to charge me 50 bucks for showing how to switch sim cards to my new phone. Today no one was in the store. I was just in 30 seconds and about to ask if I could buy a sim card. He lit into me telling.me that unless I bought a phone from him, his ratings would go down. I informed him that this was the rudest encounter, and that I would drive any distance to avoid returning to his store.

Dont go here! They straight up lied to my husband and I on a buy one get one free deal. Verizon company stated this they are a retailer which means we should do our own research before buying from a retailer instead of their actual company. Also, they never gave us credit for our phone we turned in. I repeat DO NOT GO HERE. Verizon wouldnt help us so now we are out over $1k.

Visited this branch after a less than positive experience at a similar store nearby. Jawad reviewed my transactions with me, and even got on the phone with customer service to help me sort out a matter. All this, and he got nothing tangible from the exchange except to win over a new customer – me. This store has been redesigned and is wall to wall new equipment and accessories – wish I would’ve come here in the first place. Highly recommend!

I visited the store on Friday afternoon for help on a mistakenly deleted photo of the title to my mothers vehicle in which has passed away. I could not be more pleased with the service I received from Jonas and Tony. They were able to retrieve the photo for me. Great customer service. Thank you both.

I made a trip here after work because my Verizon phone unexpectedly died on me. Despite there being two employees each with a customer, they both assisted me by asking what I needed help with, and one gave me their full attention while the customer he was with was filling stuff out.The staff member figured out the problem immediately, then was very patient with me as I didnt have sufficient information to access my account (so we could see if the phone was still under warranty). He helped me along until he could finally access the account, and once he did and we figured out it was not under warranty, he gave me practical advice for how to handle it from there, even without involving the store. A very satisfying customer service experience all around.

Feroza was wonderful. Very patient, helpful and knowledgeable. She sold me a new phone and set everything up perfectly. She takes time and interest in the customer!

I work with Reem and she was absolutely amazing. She was extremely knowledgeable about the products that I was interested in. She had an excellent disposition and was very professional. I would recommend all my friends and clients to her.

Jonas Adams and Tony Page helped me so much. They spent more than two hours correcting errors I made and fixed everything perfectly. Both of them were extremely courteous and professional. This could not have been a more satisfying experience. Excellent service!

Feroza did a fantastic job helping with my iPhone 7 issue. She was very professional and knowledgeable. She helped me navigate through and upgrade and back up to restore my new iPhone

Best customer service I’ve received in all 12 years I been with Verizon. Reem is a phenomenal person and very professional. I would recommend this store to anyone.

I would caution anyone against using this business. I went in with an urgent need to have my phone repaired and the salesman basically told me he would not work with me unless I agreed to upgrade my phone. When I told him I didnt want to upgrade he said I work on commission. If you dont want to work with me I cant help you. He then referred me to a non-Apple repair place. I went to Apple instead and they replaced the phone at minimal charge. I would not trust this business.

Feroza was wonderful! She helped me add a line and phone for my daughter and got us completely set up. She was super patient, really informed, and so pleasant!

Feroza was incredibly helpful! She worked with both my mom and I for over two hours with numerous device problems, all of which are completely fixed. It was a pleasure to work with her. Thanks so much!

Reem was beyond helpful and patient with me. My emails weren’t working properly and she helped me set up everything and explained all the discounts I qualify for on new devices. True asset.

Jorge was very knowledgeable and helpful in setting up my new XR at this location. Thanks for your help!

Great costumer service. Specially from Reem the manager, very attentive very nice and works hard to get you the best of the best. I highly recommend this store.

Very good experience. Jorge was professional and knowledgeable and, above all, incredibly patient setting up my new phone. Couldnt ask for a better encounter.

I went into the store to upgrade my business phone, Anthony was very helpful, extremely knowledgeable and made the process painless. I would highly recommend this store - go see Anthony he will take very good care of you!

When I walked in, the associate would not come out of the back room and stayed on his phone. I kept asking him to come out to help me. He made me go to him. I kept saying you mean you cant come out here to help me. I was not comfortable with this and it made me angry. My phone was ready to die and I asked if he had a way to plug it in to solve the problem. He said no since they had had a flood? How were all of the other phones charging? The bottom line was that the customer service was seriously lacking. I did get my problem resolved which was good but Daniel made me want to choose a different carrier altogether. You must go out of the back room, get off of your phone, and greet the customer, even if it is a Friday night near closing. I wouldnt have taken my time to drive to you if I didnt need help after a long week either. Thank you for resolving my problem but not in the manner in which it was resolved. That left a bitter taste in my mouth for your location.

Omg the best personable customer service ever! If you need great quality customer experience, you will have to come to this location! And ask for Reem because she was so helpful with me and I am not exactly an easy customer! :) 😊🙏😇🌷💕

Feroza remarkably well informed and gracious. One of the best company representativs Ive ever worked with. Definitely a five star experience in every respect.

The young man that helped me was the rudest person I ever meet. Not only did he not disrespect me he didn’t even know how to port my number. He told me he couldn’t transfer my number to new phone I just bought. Yet I called the original store and they had it done for me before I could even get back to my car. And he also said he couldn’t transfer my information. There is a app you can download that the other store gave me and I actually was able to do myself on the way back to my house. I wouldn’t give you 2 pennies for NOTHING in that store. I was so mad I left my Bluetooth on their table. I was so mad I bought a new one just so I didn’t have to go back. Trust me I will be taking this MUCH higher. HORRIBLE experience.

Exceptional service. Jorge went above and beyond and I couldnt be happier with my new phone. Highly recommend this store

Great service!

Hey I went this morning to the store,gentleman called Murtaza is really helpful and friendly made so much easier for me to choose plan and devices, thanks a lot for our excellent service

Reem is an absolute bundle of joy. She helped me get an iPad and an iPhone and set up everything. She works with you and makes sure you understand everything. Would recommend this store to everyone!

This is my recent comment on the Verizon survey for my visit to this location. Please proceed with caution.The initial transaction seemed really smooth and we were pleased. We quickly realized that our phone had not been activated when we got home, so we called and had it activated ourselves. When we opened our receipt at home, there was a Platinum pass charge for $39.99 that we had not heard of. Later that night, I received an emailed receipt from Verizon with a forged signature in the block where my name should have been. The receipt also had us signed up for insurance, which we did not want, nor sign for. I went to the store to get some insight on the issue. There was no answer to the signature, but they did resolve the insurance. The Platinum pass was for content transfer, tutorial, and activation which we received non of the above for. They asked me to return when the actual representative that I worked with was at work to resolve the signature and $39.99 charge. It took three separate visit to finally talk to the guy and he had not good answers. Then he asked me to digitally go through all the terms of services and receipts and resign all because my signature was forged on the previous documents. I exclaimed that I was never even presented this terms and receipts at checkout and that someone needed to answer for filling that out and signing for me. They quickly admitted fault and refunded everything except for the phone that we had purchased. I even got separate refunds for as little as $0.37 due to their incompetence. The manager was of very little help as well. This is a toxic store and was my favorite location until recently. I am still debating on switching to T-Mobile because of my interaction in this store. I feel that I was not compensated for my time and efforts after having someone illegally stealing my identity from behind the counter of this Verizon retailer. Please contact me for more information. The representative was Jawad Bushnaq. I have all documentation and proof and will be submitting charges against him. Thank you

Just went in to upgrade my phone and Salina McShay was GREAT. She quickly did all the paperwork, transfer and helped me set up new phone. Great to work with and made the process super easy!

Went on Sunday afternoon during the Redskins game - perfect timing cause I was the only customer. Leroyal spent lots of time trying to find the best phone and promotional deal for me. He was awesome.

I had a wonderful experience today with Ms.Feroza. She was very kind and very good saved me. I was do happy to get a new devices thank you, Feroza very much

Jorge valladares is absolutely phenomenal.I have had an issue with my phone for several months and have visited other Verizon stores and no luck in solving this problem. Today I visited the verizon store in old town alexandria and Jorge solved it. I feel like a new woman! He took the challenge and was very diligent and committed to solving it. We even had to contact the support who was also helpful. Jorge is very efficient and focused. Thank you Jorge!!

Great job Murtaza helping me today. Patient and kind.

I came in for a silly question last week and the representatives Jawad and Anthony were just outstanding! They showed me how to do a couple of tricks with my phone, went over my account, and didnt force me to buy anything like the other stores usually do. I was treated like a human instead of a customer. Best experience ever. Thank you guys!! 🙌🏻🙌🏻🙌🏻

FerozaAll of my questions were answered. Feroza is exceedingly competent. That coupled with a pleasant personality makes her a valuable employee of Verizon. A pleasure dealing with her.

Excellent service. Reem was most helpful troubleshooting my malfunctioning phone. She then helped me back it up before doing a factory reset. Highly recommend Reem.

Phenomenal customer service. Reem was able to help me switch my phone and very patiently walked me through how to use it!

Ive never had a problem with Verizon, at all, until now. The two guys working at the store were rude, unhelpful, and uninformative. They treat active duty military like dirt. Basically, my phone screen was cracked. I asked for their help, and they said they wouldnt service me since I was under my Mothers account. Every other store Ive been to has just had me call my mother on my phone to verify passwords/etc. They refused to do that. They then gave me the number to the insurance claim company and waved me off. I tried to fill out the claim online, but i got the notification that they dont ship to military bases, or boxes on top of that, and the system wouldnt allow me to file my claim. I asked the guys at the desk for help again, and they said there was nothing they could do. I asked if they could just send the phone to their store, and they replied The insurance company doesnt ship replacement phones to commercial addresses. They dont even ship their own phones to their own stores! I asked for guidance and they Told me to find a residential address to send it to where somebody would be there during the day to sign for it, or Id be stuck with a broken phone. Ive been In D.C. a couple of weeks. I dont know ANYBODY that has a residential address yet. The few people I do know are on base. The complaints go even deeper, but Im going to stop here. Basically, if you want your phone fixed or good customer service, dont even step foot into this store.

I visited this store on April 24th with my legally blind client the the service we received from LeRoyal Goodman was phenomenal. He was so professional and patient with her. He listened the took to the time necessary to attend her needs. She walked away and said tearfully “I am happy!! I can now be independent”. Bless you LeRoyal!! Five stars to you and your Alexandria store.

I’m very pleased with Feroza at my neighborhood Verizon Store. She was very knowledgeable and helped me upgrade to a new iPhone 8.

Jorge went above and beyond helping me solve a costumer service problem and purchase a new iPhone. Really appreciated his help!

Very knowledgeable and friendly staff. I would recommend this store for any of your wireless needs!

Fantastic, I was very upset about a Asurion claim and Reem took her time to completely solve the problem. People like her are rare find. I am and will stay a loyal Verizon costumer.

After a disappointing experience trying to replace a dead screen phone with T-Mobile (with them for 8 years), I met with Jan Smith and her team at the Verizon store on South Washington. She was extremely helpful in choosing a phone and plan that would work within my budget. in 30 minutes, they ported my number and I was up and running. Within a week, They called to make sure I was comfortable with the phone. After a month of use, the phone sounded muffled so I took it back to her point man working today. Within minutes, they reset the network and the phone, a Galaxy S5 is back. They were polite, helpful and clearly knew their stuff. Many Thanks!

Hey... when I came into Verizon I was looking forward to making a monthly contract of an unlimited data and usage. Your sales woman (Reem) which by the way is a great sales person convinced me and toutered me to making a family plan with Verizon. Didn’t know there would be honest sales people as she was helpful to me. Your store was the best Verizon store I have ever walked into. 💫 thank you Reem if you can see this...

Great service. Personal service providers. Will help you and service issues and needs.Great people

Jorge made my transfer very easy and helped how do it by using Smart switch on both devices on the Galaxy phone.

Great service, the staff made sure I got the best deals possible and they were very knowledgeable about the different phones and plans. I’d definitely recommend you visit this store for your wireless needs.

I worked with Collin Matthewson and he was very helpful. In fact, he not only helped with replacing my sons phone, I worked with him over the next few weeks to make an informed decision about if or what phone I purchased next. He was knowledgable, professional and helpful. Im leaving the area soon but after ten years with Verizon I wish I had gotten to know him earlier -- hes a fantastic representative and every company needs a young person like that.

Feroza was veryv helpful will come back visit again in future, super services.

Murtaza Asrar did a very good job explaining my options in regards to trading my old iPhone 7 for a new IPhone XR, along with activating the new phone for me as well. Was very open to other questions asked along the way and was able to answer them accordingly.

They close at 8pm. We walked into this location at 7:51pm. Before I can say hello, ask a question or even look in the direction of the staff, one person yells out, were closed...were closed. I asked if I can buy a charger and all of a sudden they were OPEN again. We turned around and walked out. I meant to get the guy name but had to leave. The AA guy was with another customer and the Wht guy was the one with poor customer service. Its not an issue of Race, I just dont have his name. Date visited: 7/27/2017

Phenomenal experience at this Verizon store. They walked me through how to use my new phone and gave me the best deal. Groaning you Feroza and Reem!

Jonas and Tony are amazing! They did everything they could to find me a speedy resolution.

Feroza was a great help. Love to come to store for all issue.

Very nice and attentive staff but extremely slow to set up service or replace a phone.

Terrific experience given by Reem and the team. Great Verizon store

My wife went here to fix a technical issue that the previous verizon store said they could not help with, they tried to make her change phones. The manager Reem was so helpful, not only did she solve my wifes phone issues, she was honest and genuine throughout the whole process. She didnt try to force her into buying anything that wasnt wanted. I recommend everyone that has any issues goes sees her, she will be honest and help as much as she can as she did with my wife.

My daughter had some issues with a new iPhone. Leroyal at TCC Alexandria Old Town made every effort to accommodate her - to include waiting for hours before a weather delay/closing. He also spent significant time on the phone with both of us as he sought to resolve the issue. We have had eight iPhones on our account for years and have had a lot of experience with Verizon. Leroyal provided best customer service to date! Kudos and thank you!

Over the past 4 days I have purchased an iPhone XS and iPad Pro. Our sales associate is Feroza Wakili . She is outstanding and a credit to your company. She is very professional and friendly and extremely knowledgeable about The products. Without her competent tutorial and friendly demeanor, I would not have purchased the items. I wish the best for a great career. Sabine Bisson

I purchase my new Google pixel 3 from Verizon. Feroza help me and I am very happy and satisfied with customer service and phone i really recommend it to anyone.